---
title: 'Card Fulfillment Associate at Zed'
canonical: 'https://feeny.ai/job/card-fulfillment-associate-zed-manila-zs7dpx7etgct'
type: 'job'
last_seen: '2026-11-09'
---

# Card Fulfillment Associate at Zed

- **Company:** Zed
- **Location:** Manila, Philippines
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-09
- **Apply:** https://jobs.ashbyhq.com/zedfinancial/64d28c3d-0089-424d-996b-7062821a6ff1

## Job description

## About Zed

Zed is building the first AI-native, licensed neobank in the Philippines designed to democratize access to premium financial services for young professionals in global markets. The current banking system is broken, often shutting out the world’s youngest and fastest-growing consumer classes—we’re here to fix it. Our team is uniquely positioned to solve this. We are Stanford engineers and former YC founders who have spent our careers at the intersection of banking and hyper-growth startups like Square, Facebook, and Box. We’ve been here before, having previously built and exited Symple (YC W'17), a fast-growing B2B payments company. We are backed by world-class investors, including Accel, Valar, Immad Akhund (Mercury), Dalton Caldwell (Y Combinator), and Kunal Shah (Cred).

## The Role

Receiving a Zed card is an important moment in a customer’s experience. As our Card Fulfillment Associate, you’ll help make sure cards reach the right people on time—and that customers get clear updates when something goes wrong. You’ll coordinate daily card production with our printing partner, track deliveries, follow up with couriers, respond to cardholders, and keep delivery records and vendor billing accurate. Much of the work involves daily tracking, careful recordkeeping, and persistent follow-through. This is an entry-level role for someone with some hands-on delivery, logistics, or fulfillment experience. We’ll train you on card operations, our systems, and our vendor processes. You’ll gain practical experience across customer support, vendor coordination, and the daily operations behind a financial product.

## What You’ll Do

- Coordinate card production: Submit daily card production requests to our printing partner and maintain accurate records from printing through delivery.
- Track deliveries and resolve issues: Monitor shipments, follow up on delays and failed delivery attempts, and coordinate next steps for returned or lost cards, including redelivery where appropriate.
- Keep cardholders informed: Respond to delivery and card-status questions, confirm details needed to resolve issues, and provide clear updates through resolution.
- Escalate concerns appropriately: Flag suspicious delivery issues to the Senior Fraud & KYC Analyst and route disputes, declined transactions, and other concerns to the right team.
- Maintain records and check billing: Reconcile card statuses at month-end and check vendor invoices against fulfillment records.
- Monitor courier performance: Prepare monthly delivery reports, raise service issues with couriers, and highlight recurring problems to the team.
- Keep processes up to date: Maintain fulfillment instructions and customer response templates, and suggest practical improvements based on delivery trends and cardholder feedback.

## What You Bring

This role is designed for someone early in their career, typically with up to two years of relevant experience.

- Bachelor’s degree in any field, with a strong academic background
- Hands-on experience with delivery, logistics, or fulfillment tasks such as tracking shipments, coordinating with couriers, or processing orders.
- Clear written and spoken English and Filipino, including the ability to give customers helpful updates and follow up professionally with vendors.
- Comfortable learning new tools, including AI tools, to support day-to-day work and improve how tasks get done.
- Comfort using Excel or Google Sheets to maintain trackers, filter information, and identify missing or inconsistent records.
- Careful attention to names, addresses, numbers, and delivery statuses.
- Strong organization and follow-through: you keep track of open issues and follow up until they’re resolved.
- Good judgment about when to ask for help or escalate a concern.
- Care in handling confidential customer and card information.

Helpful, but Not Required

- Experience responding to customer inquiries or support tickets.
- Experience in card operations, banking, fintech, e-commerce, or a courier company.
- Familiarity with courier tracking portals, fulfillment systems, or customer support tools.
- Experience checking vendor invoices, preparing reports, or using spreadsheet lookups and pivot tables.
- Experience documenting processes or writing step-by-step instructions.

We hire exceptional people from diverse backgrounds because different perspectives build better products. If you’re excited about this role but don’t check every box, apply anyway. We value potential, ownership, and alignment with our values more than perfect résumés. We are an equal opportunity employer and do not discriminate based on legally protected characteristics. We provide reasonable accommodations throughout the hiring process. Compensation includes salary, equity, and benefits. Final offers are based on role scope, location, and experience.

## About Zed

## Company Overview
- **One-liner**: Zed builds a modern, AI-powered credit card and financial platform designed for young professionals in Southeast Asia, offering no-interest credit, unlimited virtual cards, and transparent fees.
- **Entity Type**: Private (Series A; total funding $22.5M)
- **Headquarters**: San Francisco, California, United States (with operations in Manila, Philippines)
- **Founded**: Year not publicly stated; launched in Philippines in 2024
- **Founders**: Steve Abraham (Co-founder) & Danielle Cojuangco Abraham (Co-founder & Co-CEO)

## Core Business
- **Primary industry**: Financial Services (Consumer Fintech)
- **Target customers**: B2C; specifically young, college-educated professionals in Southeast Asia (Generation Z and Millennials) who are underserved by traditional credit systems.
- **Mission statement**: "To build a bank for the next generation that feels like a great private banker," unlocking wealth creation for young people by democratizing access to responsible credit.

## Products & Services
- **[Zed Credit Card]**: A premium Titanium Mastercard with no interest, no foreign transaction fees, and unlimited virtual cards. Features include a data-driven application process that uses AI to underwrite creditworthiness from non-traditional data (transaction data, financial documents), flexible installment plans, instant card locking, and single-use virtual cards for online security. Type: Fintech product (credit card + mobile app).

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding of **$22.5M** (Seed: $6M led by Valar Ventures; Series A: $16.5M led by Accel). Waitlist has nearly **200,000 sign-ups**; customer base has **grown by 10x** and monthly Gross Merchandise Value (spend) has grown by **~500%** since the beginning of 2025.
- **Notable Investors/Partners**: Accel, Valar Ventures, Immad Akhund (CEO of Mercury), Dalton Caldwell (former Y Combinator). Issued in partnership with Mastercard. Regulated by the Philippine Central Bank (BSP).
- **Growth Signals**: Rapid growth in user base and transaction volume; Series A round led by top-tier VC Accel; strong word-of-mouth waitlist; expansion of an AI-driven underwriting model targeting a massive underserved market (200M+ college-educated young professionals in emerging Asia). The team has grown **+35% YoY** (13 employees).

## Competitive Advantages
- **AI-native underwriting**: Uses foundational models to assess creditworthiness from alternative data (transaction history, financial documents) rather than relying on thin or nonexistent traditional credit bureau files. This unlocks credit for a huge "unscoreable" demographic.
- **Bespoke product for a generation**: The card is designed specifically for the spending habits of young Southeast Asians (travel, online shopping, peer-to-peer payments) with features like no foreign transaction fees and unlimited virtual cards.
- **Founder-market fit & licensing**: Founded by Stanford-educated engineers with deep fintech expertise (Symple, Y Combinator, Box) and local market knowledge. The company holds a financial institution license from the BSP, a significant regulatory moat.
- **Purpose-built tech stack**: Building a modern bank from scratch, free from legacy infrastructure, allowing for AI-driven, safety-critical consumer systems and multi-currency payments.

## Strategic Focus
- **Expand AI-driven credit products**: The current underwriting model is just the first application; the company plans to leverage proprietary AI models to build a wider suite of banking services for its target demographic.
- **Scale in Southeast Asia**: Currently focused on the Philippines as a beachhead market, with a long-term goal of serving young consumers across the region and globally.
- **Hire for product & engineering**: Actively recruiting product-minded engineers, designers, data scientists, and operations staff to build the core platform.
- **Key priorities**: Real-time credit decisioning with sparse data, building safety-critical consumer systems, multi-currency payments, and AI-driven customer experiences.

## Why Work Here
- **High-impact mission**: Opportunity to build a fundamental piece of financial infrastructure for a generation of 200M+ underserved young professionals in Asia.
- **Talent & culture**: The team is described as "ambitious" and "radically honest," composed of Stanford engineers and veterans from Square, Google, Stripe, Facebook, and Box. The environment is "people-first" and focused on technical excellence.
- **Work model**: Hybrid/Office for different teams. Product, Design, and Engineering teams are headquartered in **San Francisco**, while Operations and Risk are based in **Manila**.
- **Backing and stability**: Backed by top-tier investors (Accel, Valar) and key fintech leaders, providing strong financial runway and strategic guidance.
- **Cutting-edge work**: Engineers work on hard problems like AI underwriting, real-time credit, and multi-currency payments with the latest tools (foundational models, agent infrastructure).

## Sources
1. [zed.co](https://www.zed.co/)
2. [LinkedIn - Zed](https://www.linkedin.com/company/zedfinancial)
3. [Zed - Series A Announcement](https://www.zed.co/announcement-series-a/)
4. [Zed - Company Page](https://www.zed.co/company/)
5. [Zed - Careers Page](https://jobs.ashbyhq.com/zedfinancial)
6. [Zed - Card Page](https://www.zed.co/)

## Other roles at Zed

- [Card Operations Specialist - Disputes & Authorizations](https://feeny.ai/job/card-operations-specialist-disputes-authorizations-zed-manila-mpwkmh7abmgr) — Manila, Philippines
- [Senior Fraud & KYC Specialist](https://feeny.ai/job/senior-fraud-kyc-specialist-zed-manila-76w73c58w9qr) — Manila, Philippines
- [Head of Strategic Finance & Planning](https://feeny.ai/job/head-of-strategic-finance-planning-zed-san-francisco-2cmemevspz5v) — San Francisco, CA
- [Lead Product Designer](https://feeny.ai/job/lead-product-designer-zed-san-francisco-bc3vavgakga1) — San Francisco, CA
- [Partnerships Lead](https://feeny.ai/job/partnerships-lead-zed-manila-zwf9wkssaxth) — Manila, Philippines
- [Senior ML Data Scientist (Credit Risk)](https://feeny.ai/job/senior-ml-data-scientist-credit-risk-zed-san-francisco-5ajvgnd0y8s6) — San Francisco, CA
- [AI Engineer, Agent Infrastructure](https://feeny.ai/job/ai-engineer-agent-infrastructure-zed-san-francisco-7vmbp3jws5x3) — San Francisco, CA
- [Product Engineer](https://feeny.ai/job/product-engineer-zed-san-francisco-68gj119nab78) — San Francisco, CA
- [Data Scientist](https://feeny.ai/job/data-scientist-zed-manila-y8xamvdpgzgn) — Manila, Philippines