--- title: 'Care Concierge at K Health' canonical: 'https://feeny.ai/job/care-concierge-k-health-new-york-b0d2p3t9rq85' type: 'job' last_seen: '2026-10-17' --- # Care Concierge at K Health - **Company:** K Health - **Location:** New York, NY - **Compensation:** $50k–$55k - **Posted:** 2026-10-06 - **Last confirmed live:** 2026-10-17 - **Apply:** https://job-boards.greenhouse.io/khealthcareers/jobs/6218406004 ## Job description About the role: We are seeking a patient-first minded Care Concierge Agent to join our Clinic Team. The successful candidate will take a white glove approach to handling the needs of patients within the Clinic. This includes coordinating appointments, providing information about treatment options, handling support questions, and managing provider schedules to ensure the clinic operates smoothly to deliver high quality medicine. Must be flexible including nights, weekends and some holidays. Core Competencies: Hospitality: ​​Care Concierge agents provide a warm and welcoming experience for both providers and patients, while being open and accommodating to new ideas and processes for continuous improvement. The ideal candidate will have a patient first mindset. Accountability: Care Concierge agents take responsibility for the patient and provider experience, follow through on commitments and hold themselves to delivering high-quality results.The ideal candidate will be able to work independently to contribute to the team’s goals. Enterprising: Care Concierge agents demonstrate resourcefulness, initiative and drive to tackle their work energetically and with curiosity.The ideal candidate has a “get it done” attitude. Professionalism: Care Concierge creates a  positive and productive work environment for themselves and others. They achieve this by communicating with clarity and conciseness, actively listening and responding timely to requests.The ideal candidate is responsible and takes their work seriously. Collaboration and Feedback: Care Concierge agents work effectively with others towards shared goals, value different opinions and perspectives, are willing to assist others when needed and are flexible and willing to adjust to changing circumstances. The ideal candidate works with their team to support the overall patient experience of the clinic. What you will do: Patient Experience Management - Develops close relationships with and serves as primary point of contact for patients - Onboards patients and validate insurance and IDs within department SLA requirements - Schedule appointments, follow-up visits and support the patient in navigating care outside of the virtual clinic - Maintain detailed records of patient interactions and progress to ensure accurate information across all systems - Communicate effectively and proactively with patients, providers and co-workers to facilitate care - Ability to build relationships with different types of people, including clients, organization members, and health care providers - Initiate outreach and missed appointment procedures - Maintain strict confidentiality in accordance with HIPAA policies Patient & Provider Product Support - Act as an expert on the Clinic App and related systems, processes and tools - Handle multi-channel patient communication based on the needs of the patient (phone, chat, SMS, email) - Monitor Provider schedule adherence and performance within department’s SLAs - Troubleshoot and document  technical issues for patient resolution - Act as a liaison between patients, clinical operations and healthcare providers while taking ownership of the patient experience What we're looking for: - 1+Years in Healthcare/Healthcare startup experience - Team player in a small, supportive environment. - Ability to work with phone, chat, sms and email communication. - Empathetic, trustworthy, and passionate about patient care. - Organized and flexible: handle changing needs with ease. - Tech-savvy: troubleshoot and explain to patients. - Experience with Epic, G-Suite, and Slack - High school diploma (associate's/bachelor's in healthcare preferred). - This role is paid hourly, below compensation is the suggested annual gross pay. - Must have flexibility to work within the following hours (7:00 a.m. and 9:00 p.m. EST) including 1 weekend shift per week. Benefits & Perks:  #LI-Hybrid - Weekly lunches and stocked fridges - Monthly social committees for company events - 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days - Stock options for every full-time employee - Paid parental leave - 401k benefit - Commuter Benefits - Competitive health, dental, and vision insurance options Compensation: $50,000—$55,000 USD Who We Are: Behind every leading health system is K Health’s AI-powered virtual care engine. Our deeply integrated model modernizes the primary care loop by using AI to put humans first. For our patients, we offer clinical AI (i.e., PatientGPT) and unparalleled access to close care gaps around the clock. For our Providers, we deliver provider-serving agentic solutions (i.e., Perfect Note) to eliminate administrative overload and burnout. And for the health systems, we deploy our top-grade Virtualists in AI-powered virtual clinics 24/7 to capture the patients' care journeys at step one, retain the journey through the system for longitudinal care, and strengthen profitability. We’re founded in 2016, headquartered in New York City, and backed by over $443.5M from leading investors including Valor Equity Partners, Claure Group, Mangrove Capital Partners, 14W, Notable Capital, Lerer Hippeau, Primary Venture Partners, Comcast Ventures, PICO Venture Partners, Max Ventures, and other strategic healthcare partners. We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise. We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users. We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms. ## About K Health ## Company Overview - **One-liner**: K Health is an AI-powered virtual primary care company that partners with leading health systems to deliver high-quality, accessible care. - **Entity Type**: Private (Series E, $431.2M total funding) - **Headquarters**: New York, New York, United States - **Founded**: 2016 - **Founders**: Allon Bloch, Ran Shaul, Israel Roth, and Adam Singolda ## Core Business - **Primary Industry**: Healthcare (Virtual Primary Care, AI-Enabled Clinical Technology) - **Target Customers**: B2B (health systems, insurers, employers) and B2C (patients via the K Health app) - **Mission**: "To deliver High-Quality Medicine at Scale" and ensure "everyone has access to high-quality care." ## Products & Services - **Clinical AI Platform**: An agentic AI layer that acts as a co-pilot for clinicians—investigating symptoms, triaging patients, and automating documentation. - **Patient Platform**: Consumer-friendly intake and engagement tools available via MyChart and custom mobile apps, white-labeled in the health system’s brand. - **Provider Platform**: Seamless integration into Epic, providing pre-visit, point-of-care, and post-visit support. - **Clinical Workforce**: A dedicated team of credentialed providers running 24/7 virtual clinics, aligned to each partner health system’s protocols. - **Virtual Primary Care (Direct-to-Consumer)**: 24/7 primary care, urgent care, mental health, and weight management services available through the K Health app. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metric**: Annual Revenue of **$60.0M** (LinkedIn estimate) - **Total Funding**: **$431.2M** across 10 rounds (led by Notable Capital, GGV Capital, and Mangrove Capital Partners) - **Notable Investors/Partners**: Partners with top-tier health systems including Cedars-Sinai, Mayo Clinic, Northwell Health, Mass General Brigham, Hackensack Meridian Health, Hartford HealthCare, and Penn Medicine. Also partners with Elevance Health. - **Growth Signals**: Recently announced AI collaborations with Penn Medicine and Hartford HealthCare (2026). Operating in 27 countries with a headcount of 263 employees. Active job postings are growing (+15.8% monthly, +22.2% quarterly). ## Competitive Advantages - **Deep Health System Integration**: Unlike many standalone telehealth apps, K Health is fully embedded within major health systems' existing workflows (e.g., Epic), allowing for seamless care coordination and shared health records. - **Proprietary Clinical AI**: Their AI is not just a chatbot; it acts as an agentic co-pilot that generates patient charts before visits, automates documentation, and triages patients, improving provider efficiency and patient outcomes. - **Hybrid Care Model**: The combination of virtual care with physical health system infrastructure creates a unique, comprehensive patient journey that is hard for pure-play digital health companies to replicate. ## Strategic Focus - **Scaling Partnerships**: Deepening and expanding relationships with major health systems and insurers to reach more patients. - **AI-Driven Efficiency**: Continuing to refine their clinical AI to improve care quality, reduce administrative burden on clinicians, and enable higher patient volumes per provider. - **Market Expansion**: Growing their geographic footprint and service lines (e.g., weight management) to capture a larger share of the primary care market. ## Why Work Here - **Mission-Driven**: Join a team dedicated to "changing healthcare for good" by improving access to high-quality primary care. - **Cutting-Edge Technology**: Work at the "forefront of healthcare technology," leveraging AI to solve real-world clinical problems. - **Flexible Work**: Hybrid schedule for non-clinical staff (New York and Tel-Aviv offices); fully remote options for clinical providers. - **Strong Benefits Package**: - **Time Off**: 25 days of paid time off (18 vacation, 5 sick, 2 personal), plus national holidays and company-wide 3-day weekends. - **Parental Leave**: Up to 6 weeks of paid parental leave. - **Financial**: 401(k) match (100% of first 3%, then 50% of next 2%), equity for all full-time employees. - **Health**: Comprehensive medical, dental, and vision plans; FSAs and HSAs; gym discounts. - **Global & Diverse Team**: A workforce spanning 27 countries with a culture that values unique perspectives. - **Note on Culture**: Employer reviews on LinkedIn are mixed (2.5/5.0), with some concerns about work-life balance and compensation. Candidates should research current employee sentiment. ## Sources 1. [khealth.com](https://khealth.com/) 2. [khealth.com/about](https://www.khealth.com/about/) 3. [khealth.com/careers](https://khealth.com/careers) 4. [LinkedIn - K Health](https://www.linkedin.com/company/khealthinc) 5. 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