---
title: 'Care Coordinator at FamilyWell'
canonical: 'https://feeny.ai/job/care-coordinator-familywell-remote-d2686qc762bk'
type: 'job'
last_seen: '2026-09-11'
---

# Care Coordinator at FamilyWell

- **Company:** FamilyWell
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/familywell/jobs/5406314008

## Job description

Care Coordinator

## About FamilyWell Health

FamilyWell Health is an AI-enabled mental health startup dedicated to addressing the women's mental health crisis by seamlessly embedding high-quality, equitable, and affordable mental health care into women’s health practices and health systems. Our comprehensive virtual care model delivers evidence-based mental health services across the full reproductive lifecycle, from fertility through menopause, using the proven Collaborative Care Model (CoCM).

Our platform integrates coaching, therapy, psychiatry, and care coordination services directly into clinical workflows, making mental health care accessible, affordable, and insurance-covered. With 95% of patients experiencing clinical improvement within four months, FamilyWell is addressing one of healthcare's most underserved areas while building a financially sustainable model for provider partners.

Following our recent Series A raise, we are expanding nationally and seeking exceptional leaders to join our mission-driven team. Learn more at [www.familywellhealth.com](http://www.familywellhealth.com).

Role:

The Care Coordinator (CC) is a non-clinical member of FamilyWell’s care team and plays a pivotal role in supporting patients throughout their reproductive journey. CCs also provide program management and logistical support for FamilyWell’s partnering women’s health clinic. This role focuses on care coordination, engagement, and navigation. CCs do not provide therapy, clinical assessment, diagnosis, or medical advice.

CCs guide patients through every step of FamilyWell’s integrated mental health program, working closely with a cross-disciplinary team to ensure seamless communication, timely follow-up, and a consistently positive patient experience. They support patients across a wide range of acuity levels by providing compassionate outreach, coordinating referrals, monitoring progress, and helping patients stay engaged in care throughout their FamilyWell journey.

Reports To: Lead Care Coordinator

Compensation: W2 Hourly role compensated at $25/hr, may be eligible for benefits depending on number of hours/week

Location: Remote

Start Date: Immediate

Key Responsibilities:

Patient Engagement:

- Communicate with patients through various channels (text, phone) to facilitate program engagement, provide reminders, and follow up on care.
- Maintain strong engagement and satisfaction among patients through ongoing support and education

Care Coordination and Documentation:

- Update patient records in Electronic Health Records (EHRs) and communicate care plans to referring clinic partners.
- Maintain a collaborative care registry to track patient follow-up and clinical outcomes.
- Prepare and submit routine progress reports in the EHR.
- Facilitate outside referrals for community-based social services as clinically indicated (e.g., housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment).
- Care Coordinators do not handle crisis stabilization independently; they escalate to licensed clinical team members per protocol.

Reporting and Collaboration:

- Compose, prepare, and communicate timely patient and provider responses to questions.
- Report directly to the Lead Care Coordinator and provide regular updates on patient engagement and clinical outcomes.
- Collaborate with OB clinic staff to ensure coordinated care and support for patients.

## Qualifications

Education:

- Required: Bachelor’s degree and/or Master’s Degree in nursing, social work or psychology
- Clinical licensure not required for this role

Skills:

- Strong understanding of women’s mental health conditions, treatments, and community resources.
- Excellent communication, organizational, and problem-solving skills.
- Comfortability with managing a high volume caseload of patients across varying acuity levels.
- Ability to engage and educate patients in a compassionate and supportive manner.
- Strong ability to collaborate across departments including Care Operations and Partner Success
- Proficiency in using EHR systems and maintaining accurate patient records.
- Proficiency in using Google Suite.

Key Competencies:

- Empathy and Compassion: Ability to understand and support the unique challenges of pregnant/ postpartum patients and patients experiencing menopause.
- Engagement Skills: Proficient in maintaining patient engagement and satisfaction with the program.
- Communication: Strong verbal and written communication skills for effective patient and provider interactions.
- Organizational Skills: Ability to manage patient records, track outcomes, and ensure timely follow-up.
- Cultural Sensitivity: Respectful of diverse backgrounds and experiences, particularly in a perinatal and menopause context.
- Adaptability: We’re a fast growing company, constantly looking to make improvements as we go. Our team is smart, resilient, and always iterating to make our program even better for our patients.

Please be aware of recruitment scams. FamilyWell will never ask candidates to pay money, request sensitive personal information early in the process, or conduct interviews over unsecured platforms. All official communication will come from an @[familywellhealth.com](http://familywellhealth.com) email address.

## About FamilyWell

## Company Overview
- **One-liner**: FamilyWell is a digital health company that integrates evidence-based mental health services directly into OB/GYN and women’s health practices using the collaborative care model (CoCM).
- **Entity Type**: Private (Series A; total funding $13.3M)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2022
- **Founders**: Dr. Jessica Gaulton (CEO)

## Core Business
- **Primary industry**: Digital health / women’s mental health / healthcare IT
- **Target customers**: B2B – OB/GYN practices, family medicine clinics, health systems (serving patients from fertility through menopause)
- **Mission**: To fundamentally transform how OB/GYN and mental health care work together, making high‑quality, insurance‑covered mental health support accessible to every woman.

## Products & Services
- **Integrated Collaborative Care Program**: A tech‑enabled virtual care team (care coordinator, certified coach, therapist, and psychiatric provider) that is embedded into a practice’s existing EHR workflow. Patients receive coaching, therapy, and medication management within 24 hours of referral. Services are covered by nearly all commercial and Medicaid plans, and practices can bill using CoCM CPT® codes to generate new revenue.
- **Specialized Life‑Stage Programs**:
  - **Infertility & Preconception**
  - **Pregnancy & Postpartum** (perinatal mood disorders)
  - **Pregnancy Loss, Birth Trauma & NICU**
  - **Perimenopause & Menopause**
- **Billing & Workflow Support**: FamilyWell handles referral coordination, EHR documentation, outcome tracking, and billing training – requiring no separate portals or added workload for clinic staff.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding raised – $13.3M across four rounds (Pre‑Seed $1.0M, Non‑Equity Assistance, Seed $4.3M led by .406 Ventures, Series A $8.0M led by New Markets Venture Partners)
- **Notable Investors/Partners**: .406 Ventures, New Markets Venture Partners, Springboard Enterprises
- **Growth Signals**: Headcount grew 80.5% year‑over‑year to 55 employees; 22 active job postings; 95% of patients achieve meaningful symptom relief within four months; expansion into multiple states (CT, TX, MA, etc.) and new service lines.

## Competitive Advantages
- **Evidence‑based collaborative care model (CoCM)** backed by over 100 clinical trials, proven to reduce depressive symptoms by at least 50%.
- **Seamless EHR integration** – no duplicate charting or separate logins for providers.
- **Full‑spectrum women’s mental health** coverage from fertility through menopause, a niche often underserved.
- **Billing support** that allows practices to unlock new CoCM revenue with minimal administrative lift.

## Strategic Focus
- Continue scaling partnerships with OB/GYN and women’s health practices and health systems across the U.S.
- Expand clinical workforce (therapists, psychiatric nurse practitioners, coaches) to meet demand.
- Deepen integration with EHR platforms and broaden insurance coverage for collaborative care services.

## Why Work Here
- **Mission‑driven** – Employees directly impact the perinatal mental health crisis and improve outcomes for women and families.
- **High growth trajectory** – 80%+ YoY headcount growth signals strong momentum and advancement opportunities.
- **Work environment** – Headquarters in Boston, MA; many clinical and operational roles are remote (listed roles in CT, TX, MA, etc.). The environment is described as “tech‑enabled” with a focus on seamless collaboration.
- **Culture** – Emphasis on evidence‑based care, innovation, and removing barriers for both patients and providers. The leadership team includes experienced operators from companies like Cleo, Headspace, and Pomelo Care.

## Sources
1. [familywellhealth.com](https://www.familywellhealth.com/)
2. [familywellhealth.com/about](https://www.familywellhealth.com/about)
3. [linkedin.com/company/familywell](https://www.linkedin.com/company/familywell)
4. [builtinboston.com/company/familywell-health](https://www.builtinboston.com/company/familywell-health)

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