---
title: 'Care Coordinator at General Medicine'
canonical: 'https://feeny.ai/job/care-coordinator-general-medicine-remote-z89naps8zmky'
type: 'job'
last_seen: '2026-09-08'
---

# Care Coordinator at General Medicine

- **Company:** General Medicine
- **Location:** Remote
- **Employment:** part-time
- **Work type:** remote
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/general-medicine/ea2d39f2-6fe5-419c-bbcc-6d8567ebdf56

## Job description

Care Coordinator

Job Essentials

- Appointment scheduling, notification, reminders, and troubleshooting
- Receive inbound calls and place outbound calls from/to: patients, provider offices, insurance companies, labs and other individuals involved in our patients care
- Prepare, organize, submit and manage care documentation in electronic medical records systems and other internal tools
- Support our clinician team with a proactive mindset that includes prompt responses and high attention to detail
- Support our patients health with empathy, clear communication, seamless transitions and simplifying steps where possible
- Demonstrate knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures
- Work collaboratively with the team to deliver a delightful patient experience
- Self motivated and organized with excellent follow up and follow through on tasks
- Other duties as assigned

## Minimum Qualifications

- High school diploma or equivalent
- One year experience in a health care based patient service role requiring use of multiple software systems
- Proficiency in computer software including electronic medical records, word processing, spreadsheets and calendaring
- Excellent problem-solving skills and ability to navigate ambiguity
- Effective verbal and written communication with the ability to thrive in a virtual environment
- Knowledge of medical record management, medical terminology and healthcare billing practices
- Time management and prioritization skills to manage multiple tasks successfully

## Preferred Qualifications

- Experience with using the Athena platform
- Experience with medical billing submission, clarification and troubleshooting to optimize reimbursement
- Experience collaborating with engineering and product teams
- Experience with specialist referral processes, including insurance authorization and documentation requirements
- Multi-lingual

Additional Job Information

- Part Time (20-30hr/wk) and Full Time (30-40hr/wk) positions available
- Location: Virtual
- Hourly wage: $22/hr

Who is General Medicine?

General Medicine is a digital healthcare company with the vision of providing patients access to the best care for them, anytime, anywhere. Our patients are tech-savvy and frequently use online messaging services for their needs, with a heavy emphasis on convenience. We provide value by providing personalized services that are uniquely tailored to their specific needs, preferences, and expectations. We are a growing company that is striving to make the healthcare experience simpler for our patients. We expect our team members to contribute to the company vision by providing actionable feedback, critically think about our care model and contribute towards continuous improvement.

## About General Medicine

## Company Overview
- **One-liner**: General Medicine is a digital health platform that connects patients to a nationwide network of clinicians and specialists for transparent, on-demand primary care, lab testing, and prescription services.
- **Entity Type**: Private (Venture Capital-Backed, Early Stage VC)
- **Headquarters**: San Francisco, California, USA (corporate office also listed in Salt Lake City, Utah)
- **Founded**: 2024
- **Founders**: Ashwin Muralidharan (CEO) and Elliot Cohen (Executive Chair)

## Core Business
- **Primary industry**: Digital Health, Telemedicine, Information Services (B2C)
- **Target customers**: B2C (individuals seeking convenient, transparent healthcare), with potential future B2B/enterprise partnerships
- **Mission or purpose statement**: "Raising your standard of care" – to deliver clear, proactive, and tailored healthcare that is accessible and affordable for everyone.

## Products & Services
- **General AI**: An AI-powered chatbot that provides health insights based on user history and helps guide next steps, from booking a visit to ordering labs.
- **Primary Care (Virtual)**: On-demand consultations with board-certified clinicians for everyday needs (flu, prescriptions, referrals).
- **Lab Testing**: Direct ordering of 100+ lab tests with transparent, up-front pricing (cash or insurance accepted).
- **Specialist Referrals**: Coordinated access to over 40 clinical specialists, with rapid turnaround (hours, not months).
- **Prescription Services**: Clinicians write and send prescriptions to the user’s pharmacy.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding raised $32M (Early Stage VC, May 2025)
- **Notable Investors/Partners**: BoxGroup, Founder Collective, JSL Health Capital, Matrix, Solari Capital (6 investors total); Lead Investor TJ Parker (co-founder of PillPack)
- **Growth Signals**: 53 employees (as of 2025), active hiring for 17+ positions (2026), launched full labs experience (Aug 2025), growing job postings (+30.8% quarterly), strong LinkedIn engagement with events and thought leadership.

## Competitive Advantages
- **AI‑first triage**: Proprietary "General AI" that listens and guides patients, reducing friction and improving access.
- **Transparent, up‑front pricing**: No hidden fees; cash and insurance prices shown before booking.
- **Integrated specialist network**: Direct coordination with 40+ specialists, enabling faster, more comprehensive care than traditional telehealth.
- **Founding team & investor credibility**: Led by ex‑PillPack and Amazon Pharmacy executives (Ashwin Muralidharan, Elliot Cohen, TJ Parker), providing deep domain expertise.

## Strategic Focus
- **Scaling AI capabilities**: Deepening the "General AI" experience to handle more complex health queries and triage.
- **Expanding service lines**: Growing lab testing, specialist referrals, and potentially in‑person care partnerships.
- **Building a distributed clinical workforce**: Hiring remote physicians and nurse practitioners across the US.
- **Product and engineering growth**: Active recruiting for full‑stack, mobile, and frontend engineers to build the consumer platform.

## Why Work Here
- **Culture**: Mission‑driven team focused on "raising the standard of care" with compassion, clarity, and proactive support. Values include empowered choices, straightforward support, and better insight.
- **Remote/Hybrid Policy**: Many roles are remote (e.g., Clinical Recruiter, Strategic Finance, Virtual Physicians). Engineering roles are based in San Francisco, Boston, or hybrid. Clinical roles are fully remote.
- **Notable Perks**: Opportunity to work at an early‑stage, well‑funded healthtech startup with experienced leadership; direct impact on product and patient outcomes; strong engineering culture with modern stack.
- **Growth Trajectory**: Rapidly hiring (17+ open roles), growing user base, and recent $32M funding round signal stability and expansion potential.

## Sources
1. [generalmedicine.co](https://generalmedicine.co/company/about)
2. [generalmedicine.co](https://generalmedicine.co/company/careers)
3. [pitchbook.com](https://pitchbook.com/profiles/company/773942-86)
4. [linkedin.com](https://www.linkedin.com/company/general-medicine)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/general-medicine)

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- [Virtual Physician (Part-Time - 1099)](https://feeny.ai/job/virtual-physician-part-time-1099-general-medicine-remote-jf1d4ht8j9z5)
- [Product Manager - Growth](https://feeny.ai/job/product-manager-growth-general-medicine-san-francisco-whgpry3ejnz2) — San Francisco, CA
- [Product Manager, Consumer](https://feeny.ai/job/product-manager-consumer-general-medicine-san-francisco-h8dx5esmggvg) — San Francisco, CA
- [Virtual Advanced Nurse Practitioners - 1099](https://feeny.ai/job/virtual-advanced-nurse-practitioners-1099-general-medicine-remote-15erb8sykkdc)
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