---
title: 'Care Coordinator at Telo Labs'
canonical: 'https://feeny.ai/job/care-coordinator-telo-labs-new-york-2774gej4q9kg'
type: 'job'
last_seen: '2026-09-11'
---

# Care Coordinator at Telo Labs

- **Company:** Telo Labs
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-05-20
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.gem.com/telo-labs/am9icG9zdDq3QIASPE6wZtSASw_Q6lkL

## Job description

## About Telo Labs

Telo Labs is a next-gen aesthetics clinic for people who are serious about long-term skincare and looking well without looking done. Founded by a Harvard MBA and a renowned plastic surgeon, we fuse clinical excellence with concierge-level service to treat everything from early aging to acne scars, melasma, and facial balancing. Think injectables, lasers, and regenerative medicine in a thoughtfully designed, gender-neutral space that’s all about skin longevity, not fleeting trends.

We’re still young (we opened our flagship location in late 2024), but growing fast. That means everyone on our lean team plays a real role in shaping the brand and experience — including you.

## About the Role

Our Patient Care Coordinator is the quarterback of the studio — ensuring that every patient interaction, from booking to follow-up, feels seamless, smart, and human. This isn’t just front desk. It’s part sales, part concierge, and part operations lead. You’ll guide patients through our offerings, manage scheduling and clinic flow, and be a trusted voice in helping people understand what treatments make sense for their skin.

This role is perfect for someone who’s obsessed with the intersection of aesthetics, hospitality, and sales — and who thrives in a start-up environment where your ideas can (and will) shape the way we do things.

## Key Responsibilities

Patient Experience & Sales

- Be the first and last face patients see — and make them feel seen
- Educate patients on treatments and skincare products in a non-pushy, empowering way
- Follow up with leads, book appointments, and help convert new inquiries into loyal clients
- Proactively retain existing clients through outreach
- Handle check-in/check-out, consent forms, and post-care communication with polish and warmth Studio Operations
- Manage daily clinic flow so providers can focus on treatments
- Own the patient schedule and coordinate across providers and rooms to optimize efficiency
- Maintain cleanliness, stock levels, and a high-end aesthetic throughout the space
- Support inventory, EMR records, and other operational needs Marketing & Outreach
- Help coordinate in-studio events, brand activations, and community partnerships
- Engage with patients through social media in a way that aligns with our brand voice

## Who You Are

- 2+ years of experience in a luxury-facing role (aesthetics, plastic surgery, dermatology, wellness, high-end hospitality)
- Polished, proactive, and emotionally intelligent — you know how to read a room
- Strong communicator with excellent writing and phone skills
- Tech-savvy with comfort in scheduling systems, EMRs, and inventory tools
- Passionate about aesthetics and skincare — bonus points if you’re a licensed aesthetician
- Detail-oriented, organized, and calm under pressure

## What We Offer

- Competitive hourly pay targeting $25/hour plus monthly incentive bonuses. Telo may pay more or less than the target based on factors including relevant experience and qualifications (i.e. licensed aesthetician).
- Health insurance & dental benefits + paid holidays
- Friends & Family discounts on services and products
- A beautiful, serene work environment in Greenwich Village
- A chance to shape the DNA of a growing brand and grow with the business

Join Us If you're looking to grow your career at the intersection of aesthetics, hospitality, and innovation — and want to build something meaningful from the ground up — we’d love to meet you.

Telo Labs is an equal opportunity employer. We welcome candidates of all backgrounds and identities to apply.

## Equal Opportunity Employer

The Company is an equal opportunity employer that recognizes relevant law prohibits discrimination against candidates for employment based on protected classifications including but not limited to age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications, or sealed records unless based upon a bona fide occupational qualification or other exception. If you are a person with a disability and wish to request accommodation to participate in the application process or for a job interview, please let us know.

## About Telo Labs

## Company Overview
- **One-liner**: Telos Labs is an AI software development company that helps organizations design, build, and scale AI-powered software products with real-world traction.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Berkeley, California, United States
- **Founded**: 2017
- **Founders**: Jordan G. Trevino

## Core Business
- **Primary industry/industries**: IT Services and IT Consulting, AI Software Development
- **Target customers**: Product-minded teams, especially in legal, finance, and nonprofit sectors; companies looking to build AI-powered products without hiring an internal engineering team
- **Mission or purpose statement**: "Create outstanding products that drive real impact" — the company believes innovation should serve people and focuses on socially conscious businesses [teloslabs.co](https://www.teloslabs.co/about-us/)

## Products & Services
- **AI Enablement**: Applying AI where it adds real value — automation, classification, smarter workflows, and intelligent features scoped for practical utility
- **Web Application Development**: Full-stack Ruby on Rails development with clean architecture and long-term maintainability
- **UX/UI Design & Discovery**: User-centered interfaces and flows based on real user needs
- **Web-Based Mobile Apps**: Mobile experiences that share code with the web for simplicity and efficiency
- **MVP Foundry**: Rails-based MVPs built in weeks, not months, with a clear product roadmap
- **Rails Upgrade**: Modernization services for existing Ruby on Rails applications
- **Agentic Marketing Sites**: AI-powered marketing site development

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private, bootstrapped company)
- **Key Metric**: 19 employees as of latest data, with 20% YoY headcount growth (+4 people)
- **Notable Investors/Partners**: Not publicly available (no external funding rounds identified)
- **Growth Signals**: Growing headcount (+20% YoY), expanding LinkedIn following (6,223 followers, +17.1% yearly), active hiring with 2 open positions, presence in 2 countries (US and Mexico), 5 office locations

## Competitive Advantages
- **Team as a service model**: Unlike traditional agencies that act as vendors, Telos works as an integrated part of the client's team — senior talent is hands-on and invested in long-term outcomes
- **Cohesive cross-functional teams**: Product, design, and engineering work as one unit, eliminating handoff friction and the need for clients to act as project managers
- **Practical AI focus**: AI is integrated where it truly adds value (automation, insights, smart features) rather than being applied for its own sake
- **Senior talent pool**: Clients get an experienced team with strong collaboration habits, product instincts, and technical skill without the cost and risk of hiring internally
- **Mission-driven ethos**: Focus on socially conscious businesses and products that drive real-world impact

## Strategic Focus
- Scaling AI-powered product development for product-minded teams in legal, finance, and nonprofit sectors
- Expanding remote-first operations across Mexico and the US
- Deepening expertise in practical AI integration and Rails-based development
- Building a culture of continuous learning and technical excellence

## Why Work Here
- **Remote-first organization** with offices in Berkeley, CA (HQ) and Mexico City/Monterrey, Mexico
- **True work-life balance**: "8 hours is enough" philosophy [teloslabs.co](https://www.teloslabs.co/join-us/)
- **Benefits**: Social Security, Healthcare Insurance, Retirement fund, Home office budget, Conference and intra-office travel budgets, Sponsored in-person gatherings
- **Professional development**: "All-you-can-learn" professional development budget, culture of learning, mentorship, and growth
- **Engineering culture**: Focus on continuous learning, hackathons, industry conferences, and ongoing training programs
- **Employee ratings**: 4.1/5.0 overall (9 reviews) — Work-Life: 4.1, Compensation: 4.0, Culture: 4.4, Career: 4.1
- **Open roles** (as of latest data): AI Engagement Manager, Senior Ruby on Rails Engineer, Frontend Developer, Product Designer
- **Team distribution**: 67% in Mexico, 8% in US, 4% in UK — technical roles make up 42% of the workforce

## Sources
1. [teloslabs.co - About Us](https://www.teloslabs.co/about-us/)
2. [teloslabs.co - Join Us](https://www.teloslabs.co/join-us/)
3. [hi.teloslabs.co - Homepage](https://hi.teloslabs.co/)
4. [hi.teloslabs.co - Join Us / Careers](https://hi.teloslabs.co/join-us)
5. [LinkedIn - Telos Labs](https://linkedin.com/company/telos-labs)

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