--- title: 'Care Expert - Belgium (FR+EN) 🇧🇪 at Alan' canonical: 'https://feeny.ai/job/care-expert-belgium-fr-en-alan-in-c02whv4yszvh' type: 'job' last_seen: '2026-09-08' --- # Care Expert - Belgium (FR+EN) 🇧🇪 at Alan - **Company:** [Alan](https://feeny.ai/companies/alan) - **Location:** IN, Belgium - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-04-22 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.ashbyhq.com/alan/40d518d3-2f34-4c16-bb2a-b5e2fcfaa6fe/application **Skills:** Computer literacy, English, Dutch, Knowledge of the Belgian healthcare system, Knowledge of insurance regulations > The Care Expert serves as the frontline support for members, handling inquiries via chat, email, and phone to resolve issues and provide exceptional healthcare experiences. The role also involves contributing to product improvement projects and analyzing feedback to enhance customer service and operational processes. ## Job description HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ## ⭐️ YOUR MISSION ⭐️ Taking care of our clients is at the heart of our business. Our User Care Experts are on the frontline to answer our members (via chat, email and phone), solve their problems and offer an amazing customer experience. - Helping our members - Your first mission will be to deal with our members' requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members. After all, we are dealing with a crucial subject — their health — and we are committed to offering them exceptional service. - Improving Alan - As a User Care Expert, you’ll also have the opportunity to work on projects next to answering our members. The focus of these projects depends on your interest and background.  We expect you to help us implement better processes and tools, and to contribute to improving our product. This will involve analysing what you see, identifying areas for improvement and making suggestions on what we can do better. - Grow and learn - At Alan, we are dedicated to learn as much as we can. It's not every day that you can join a fast-growing company, tackling an obsolete sector by putting the member at the heart of it all. You will become an expert in healthcare and insurance, and help new members of the great healthcare team. - Pioneering - The 🇧🇪 care team today is still relatively small. However, we have bold ambitions and will grow quickly. You will be involved in building, nurturing and enhancing our care team on a daily basis. ## ⭐️ JOIN THE 🇧🇪 CARE TEAM ⭐️ You will be a good fit for the role if you: - Have 2+ years of experience in: a customer-support role; or education; or communication - Are bilingual English + Dutch OR English + French❗️ - Have a passion for caring for members, and solving their problems - Love written communication - Are comfortable with computers and technology in general - Have a very empathetic mindset - Are motivated and entrepreneurial - Have an enthusiasm for teamwork, learning and teaching - Bonus points if you know how the Belgian healthcare system works — we will teach you if you don’t. 😉 Everything else you know is a plus! We want our team to be made up of a diversity of experiences and backgrounds. Do you want to get a glimpse of the team? ⬇️ Watch Elouiza's video or click on the name of Eva https://www.youtube.com/watch?v=ONiDgphIqII or Jules https://www.youtube.com/watch?v=FsBJqd_SsRg to hear their testimonials 👀 Good to know: - For this opportunity, we are aiming to hire full time and within the A1-B1 level range https://alan.com/en/careers/a/salary-equity. - Insurance is a regulated profession and requires all agents in contact with the public to pass a basic insurance knowledge test within their first year of exercise (some exemptions apply). This exam is covered by Alan ; reach out to us to know more! ## 🌍 HOW WE WORK - Location: You must be legally eligible to work from Belgium or France. - Remote work: We offer remote work flexibility, but we value in-person collaboration 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info. YOU WANT TO KNOW MORE ABOUT ALAN? 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 🤘A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work ## About Alan ## Company Overview - **One-liner**: Alan is an integrated digital health partner that combines health insurance, virtual care, and prevention into a single platform. - **Entity Type**: Private (Series F, raised €140M in 2024) - **Headquarters**: Paris, France (117 Quai de Valmy, 75010) - **Founded**: 2016 - **Founders**: Jean-Charles Samuelian-Werve and Charles Gorintin ## Core Business - Primary industry: Healthcare IT / Health Insurance / Digital Health - Target customers: B2B (companies of all sizes), B2C (retirees, self-employed), and government entities (ministries, local collectivities) - Mission or purpose statement: "Empower everyone to live a longer, healthier life" and "make prevention the new norm of care" ## Products & Services - **Alan Health Insurance**: Full-stack digital health insurance with instant reimbursements, smart risk management, and transparent pricing. Covers individuals and groups. - **Alan Clinic**: Virtual clinic offering AI-powered medical assistant (95%+ good/excellent feedback from doctors), 24/7 clinician chats and video consults, and personalised prevention journeys for mental health, back pain, sleep, nutrition, etc. - **Prevention & Wellness Platform**: Team and individual challenges, curated wellness store (e.g., integrated optics), and proactive health programmes that drive 30%+ weekly active user engagement. - **AI Medical Assistant**: Proprietary AI built for faster, fairer healthcare — provides instant answers and powers smart claims processing (50% of reimbursements in under 5 minutes, 90% in under a day). ## Market Standing - **Valuation**: €4 billion (as of Series F in 2024) - **Key Metric**: Over €800 million in annualised revenue, serving 1.1 million+ members across France, Belgium, Spain, and Canada - **Notable Investors/Partners**: Not disclosed in available sources (Series F led by unspecified investors; recognised as part of La French Tech’s Next40 since inception) - **Growth Signals**: 800+ employees (up from <10 in 2016); expanded to 4 countries; 95% of SMB clients spend less than 2 hours per year managing coverage; 4.9/5 App Store rating ## Competitive Advantages - **Integrated model**: The only health partner that combines insurance, virtual care, and prevention in one seamless experience — reducing fragmentation. - **Proprietary AI**: Built specifically for healthcare, achieving doctor-validated accuracy and enabling instant claims and medical chats. - **Culture of transparency**: Public salary and equity grids, open access to compensation data for all employees, radical transparency in decision-making. - **Prevention-first approach**: Proactive health journeys and challenges drive member engagement and long-term outcomes. ## Strategic Focus - Deepen AI integration across care and insurance to improve speed, fairness, and personalisation. - Expand into new geographies and customer segments (currently France, Belgium, Spain, Canada; targeting more). - Scale prevention programmes to shift healthcare from reactive to proactive. - Continue building a "healthy business" culture with distributed ownership, flexibility, and merit-based progression. ## Why Work Here - **Culture**: "Radically transparent", member-led, kind methodic optimists — with distributed ownership and accountability. Emphasis on mission and excellence. - **Remote/Hybrid Policy**: Flexible remote within employment country; offices in Paris, Madrid, Barcelona, Ghent, Brussels, plus coworking hubs across France, Belgium, and Spain. Tailored to role and team needs. - **Compensation**: Above-market base salary (public grids, no negotiation), equity grants for all Alaners (hiring, refresher, promotion), annual salary reviews and boosters. - **Diversity & Inclusion**: 48% women (21% in tech/engineering), 94/100 equality index (France), accessible workplaces, zero-tolerance for discrimination. - **Perks**: Full Alan health coverage for employees, flexible working, transparent career paths, and a strong sense of belonging in a mission-driven environment. ## Sources 1. [alan.com](https://alan.com/en) 2. [alan.com/careers](https://alan.com/en/careers) 3. [alan.com/everyday-life](https://alan.com/en/careers/a/everyday-life) 4. [alan.com/compensation](https://alan.com/en/careers/a/salary-equity) 5. 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