--- title: 'Care Navigator at myLaurel' canonical: 'https://feeny.ai/job/care-navigator-mylaurel-seattle-ds9x4ggrm0st' type: 'job' last_seen: '2026-09-08' --- # Care Navigator at myLaurel - **Company:** myLaurel - **Location:** Seattle, WA - **Compensation:** $22/hr - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/mylaurelhealth/b7683d84-715e-462b-abf1-54c4b7ac5d38 ## Job description Care Navigator Job Type: Full-Time Location: Fully Remote (U.S.) Reports To: Care Navigator Supervisor Pay: $22.00 per hour Classification: Non-Exempt / Hourly Are you a healthcare professional who thrives in a fast-paced environment and wants more than “just a call center job”? myLaurel is hiring a Care Navigator, Level 1 to serve as the critical first connection our patients have with the myLaurel care team. This is a specialized role for someone who wants to build foundational skills in healthcare navigation, clinical problem-solving, and cross-functional collaboration — with real room to grow. You'll be the voice patients and caregivers turn to for scheduling, education, and support as they navigate their care journey at home. We're looking for high-performers who are proactive, adaptable, and eager to grow within a high-impact startup environment. ## Key Responsibilities - Primary Point of Contact: Serve as the lead contact for patients and caregivers via high-volume inbound and outbound calls. - Scheduling: Coordinate and schedule in-home and virtual care visits efficiently and accurately. - Patient Education: Educate patients on myLaurel program services and set clear, empathetic expectations for their care journey. - Post-Visit Support: Manage critical post-visit needs, including equipment coordination, pharmacy requests, and clinical documentation. - Systems Management: Maintain high-integrity documentation of every interaction within our internal systems and Electronic Health Record (EHR). - Cross-Functional Partnership: Collaborate daily with clinical and operations teams to deliver a seamless, “white-glove” patient experience. - Ability to work 12 PM to 8 PM PST, including weekends consistently. ## What You Bring - 2+ years of professional experience in a healthcare call center or patient facing environment. - Proficiency with Electronic Health Record (EHR) platforms (e.g., Epic, Athena, Cerner, or similar) required. - A dedicated, private, HIPAA-compliant workspace with a door. - Reliable high-speed internet (minimum 20 Mbps download / 5 Mbps upload). - Exceptional active listening skills and the ability to multitask across multiple software systems while maintaining an empathetic phone presence. - High school diploma or GED required. - West Coast Candidates are highly preferred and encouraged to apply. ## Why Work With Us - Join a mission-driven team bringing hospital-level care into patients' homes. - Step onto a defined Care Navigator career path, with room to grow into senior and specialist roles. - Fully remote role with a supportive, collaborative team culture. - Be part of a high-growth startup transforming acute and transitional care for frail, elderly, and medically complex patients. ## About myLaurel myLaurel was founded on the belief that a meaningful portion of hospital care can — and should — be delivered in the comfort of home. As a tech-enabled medical group, we provide on-demand acute and transitional care to frail, elderly, or medically complex patients at home, helping them avoid the traditional pathway of ambulance, emergency department, hospital admission, and post-acute facility care. For high-risk populations, myLaurel achieves 33% lower ED utilization, a 49% absolute reduction in readmissions, and a Net Promoter Score of 97. myLaurel has been named to Fast Company's Most Innovative Companies and the New York Digital Health 100. Learn more at mylaurelhealth.com. ## About myLaurel ## Company Overview - **One-liner**: myLaurel is a tech-enabled medical group that provides in-home acute and transitional care to frail, elderly, and medically complex patients, combining in-person clinical care with telemedicine to reduce hospitalizations and readmissions. - **Entity Type**: Private (total funding of $119.4M across multiple rounds; latest Venture Round in July 2025) - **Headquarters**: New York, New York, United States (885 3rd Avenue, 29th Floor, New York, NY 10022) - **Founded**: Year not explicitly stated in search results, but earliest funding round was Seed Round in 2018-05-23, suggesting founding around 2017–2018 - **Founders**: Not disclosed in provided sources ## Core Business - **Primary industry**: Hospitals and Health Care (home-based acute care, telemedicine, transitional care) - **Target customers**: Health systems, hospitals, payers (insurance companies), at-risk providers; B2B with direct patient care - **Mission or purpose**: “Delivering extraordinary care where you are” – driving extraordinary care home by eliminating the risk of hospitalizations and readmissions through in-home care, telemedicine, and extended follow-up services. ## Products & Services - **Recovery at Home™**: Post-discharge transitional care program that brings acute-level care into the patient’s home to prevent readmissions. - **Rapid Advanced Care™**: On-demand acute care for complex patients in the home, diverting from emergency department visits. - **Acute Care at Home™**: Full hospital-level acute care delivered in the patient’s home, replacing inpatient stays. - **Telemedicine & Remote Monitoring**: Virtual physician oversight combined with in-home paramedics and RN care managers for 24/7 support. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total funding of **$119.4M** (as of latest 2025 rounds). Latest round: $12M in July 2025 led by Google Ventures and Deerfield Management. - **Notable Investors/Partners**: Google Ventures, Deerfield Management, SteelSky Ventures (led 2025 round). Also works with payers and health systems across the U.S. - **Growth Signals**: - 53 employees (+14.3% YoY, +9 people) - Active job postings increased 60% yearly (8 open positions as of Sept 2026) - Expanded to four offices (New York HQ, New Orleans, and additional New York locations) - Recent $12M funding round (June 2025) to scale hospital-at-home services for complex patients - LinkedIn followers: 4,991 (+102.8% yearly growth) - Recognized in Bain & Company’s 2025 Insurgent Brands List (via partner Ready) ## Competitive Advantages - **Integrated care model**: Combines in-person paramedics/RNs with remote physicians, creating a seamless acute care experience at home. - **Focus on frail, elderly, complex patients**: Niche underserved population that traditional ER/hospital models struggle with. - **Proven cost savings**: Reduces hospital admissions and readmissions, improves throughput and length of stay – attractive to value-based payers. - **Tech-enabled workflow**: Uses remote patient monitoring, data analytics (Snowflake, Tableau, Python), and a modern stack to coordinate care. ## Strategic Focus - **Scaling hospital-at-home services** for complex patients across the U.S. - **Expanding payer and health system partnerships** to increase patient volume and geographic reach. - **Growing clinical team** (active postings for NPs, PAs, RNs, Telehealth clinicians) to support more markets. - **Leveraging recent $12M funding** to accelerate growth and technology improvements. ## Why Work Here - **Culture centered on patient advocacy**: Values include “Be a Patient Advocate,” “Be Collaborative,” “Be All-In” (integrity, accountability, quality, trust). - **Collaborative & supportive environment**: Emphasis on teamwork and mutual respect; shared knowledge for high-quality care. - **Growth trajectory**: 14% YoY headcount growth, 60% increase in job postings – offers advancement opportunities. - **Hybrid/on-site flexibility**: Offices in New York (HQ) and New Orleans; hybrid workspace per BuiltIn (typical on-site time not specified). Some roles (e.g., fieldwork) require travel. - **Notable perks/benefits**: Not explicitly detailed, but high employer rating of 4.3/5.0 (16 reviews) with strong work-life (4.4), compensation (4.3), culture (4.3), career growth (4.4). - **Meaningful mission**: Directly impacts patient outcomes and reduces unnecessary hospitalizations – appealing to purpose-driven clinicians and operations staff. ## Sources 1. [LinkedIn Company Page](https://www.linkedin.com/company/mylaurel) 2. [Careers Page (myLaurel)](https://www.mylaurelhealth.com/careers) 3. [Lever Job Board](https://jobs.lever.co/mylaurelhealth) 4. [BuiltIn myLaurel Profile](https://builtin.com/company/mylaurel-1) 5. [AlleyWatch News – $12M Raise](https://alleywatch.com/2025/06/09/mylaurel-raises-12m-hospital-at-home-services-complex-patients/) 6. [Home Health Care News](https://homehealthcarenews.com/2025/06/05/mylaurel-raises-12-million-to-fuel-growth-efforts/) 7. [PR Newswire – Ready/Bain Insurgent Brands](https://www.prnewswire.com/news-releases/ready-recognized-bain-companys-2025-insurgent-brands-list-301832456.html) ## Other roles at myLaurel - [Physician Assistant - Acute Care (FT, PT, or PRN)](https://feeny.ai/job/physician-assistant-acute-care-ft-pt-or-prn-mylaurel-everett-vvt7cjg1fyev) — Everett, WA - [Nurse Practitioner - Acute Care (FT, PT, or PRN)](https://feeny.ai/job/nurse-practitioner-acute-care-ft-pt-or-prn-mylaurel-everett-j7wg92p942p3) — Everett, WA - [Care Navigator](https://feeny.ai/job/care-navigator-mom-s-meals-ankeny-t91s1ecdfm2h) — Ankeny, IA - [Care Navigator](https://feeny.ai/job/care-navigator-blackbird-health-pittsburgh-q1e12qfgm4q4) — Pittsburgh, PA