---
title: 'Care Operations Associate at Leap'
canonical: 'https://feeny.ai/job/care-operations-associate-leap-united-states-sa0kbzz0j0z4'
type: 'job'
last_seen: '2026-09-08'
---

# Care Operations Associate at Leap

- **Company:** Leap
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-01
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/leap/382374f6-dfb9-4578-941a-18c007b41be2

## Job description

## ABOUT LEAP

Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.

Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for.

We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care.

## ABOUT THE ROLE

The Care Operations Associate is the operational backbone of member activation: the person who makes sure every administrative step between "member enrolled" and "member in treatment" gets done accurately and fast. You'll build and run the back-office processes that free our Care Guides and clinical team to focus on members—and you'll have real ownership to improve how this work gets done.

You'll be a critical link between provider offices, payers, pharmacy partners, staffing agencies, and our internal clinical team. This role reports to the Head of Member Ops. & Strategy and is ideal for a highly organized, process-minded operator who thrives when given a problem to systematize.

## WHAT YOU'LL OWN

## Benefits & Eligibility

- Run benefit eligibility checks to confirm coverage, cost-share, and authorization requirements before care begins
- Keep eligibility status accurate and current for every active member in our systems

Prior Authorization

- Manage medical prior authorization requests, renewals, and extensions across payers and specialty pharmacy partners end to end
- Prepare and submit PA documentation, track approval status, and escalate stalled or denied authorizations before they delay care

Document & Order Follow-Up

- Chase down unsigned documents and orders—following up proactively with provider offices so nothing stalls in limbo
- Process incoming referrals, faxes, and clinical documents, routing each to the right place

Staffing & Shipping Coordination

- Coordinate clinical staffing with staffing agencies to ensure providers are in place for each member's treatment
- Coordinate medication shipping with pharmacy partners so the right therapy arrives at the right time

Inbound Call Support

- Answer inbound calls from providers, pharmacy partners, and occasionally members, triaging and routing each inquiry to the right team member
- Document call details accurately and follow through on any action items
- Represent Leap with professionalism and a service-oriented approach on every call

Documentation & Compliance

- Collect, organize, and store member records and clinical documentation accurately and on time
- Ensure all files meet internal standards and HIPAA compliance requirements

Process Building

- Design, document, and continuously improve the workflows behind all of the above—turning manual, ad hoc tasks into repeatable systems as we scale

## WHAT WE'RE LOOKING FOR

Required

- 2+ years in a healthcare administrative or operations role supporting prior authorization or eligibility verification
- Familiarity with payer portals, PA workflows, and follow-up/appeal processes
- Proficiency with CRM or EHR systems and document management platforms, including fax
- A proven track record managing high volumes of detailed work without dropping the ball
- Comfort coordinating across provider offices, payers, pharmacy partners, staffing agencies, and internal teams
- Strong organizational and communication skills, and the ability to work independently during CST business hours in a fully remote setting

Bonus Points

- Clinical certification or licensure (CMA, RMA, CPhT, LPN, or similar)
- Experience in a healthcare startup or high-growth environment
- Experience in specialty infusion, home infusion, or rare disease programs
- Spanish fluency (spoken and written)

## WHY LEAP

- Competitive salary
- Fully remote
- Competitive health, dental, and vision coverage
- 401(k) retirement plan
- A rare chance to build operational infrastructure from the ground up at a fast-growing company where your work directly gets patients into treatment

At Leap, we’re building an outlier company with real impact — and that takes focus, energy, and commitment. If that excites you, we’d love to hear from you.

Leap is an equal opportunity employer and welcomes applicants from all backgrounds. We’re committed to building a team that reflects a diversity of perspectives, experiences, and identities.

## About Leap

## Company Overview
- **One-liner**: Leap is a transparent specialty infusion benefit solution that enables employers to reduce specialty drug costs by up to 60% while delivering high-quality, convenient infusion care to patients in their homes or nearby.
- **Entity Type**: Private (Early Stage)
- **Headquarters**: New York, New York, United States
- **Founded**: 2023
- **Founders**: Hani Elias (Co-founder & CEO), Amir (Co-founder), Rob LaHayne (Co-founder & Chief Commercial Officer), Naguib (Co-founder)

## Core Business
- **Primary industry/industries**: Healthcare (Specialty Infusion, Pharmacy Benefits, Employer Health Benefits)
- **Target customers**: B2B — Large employers, health plans, brokers, third-party administrators (TPAs), and pharmacy benefit managers (PBMs)
- **Mission or purpose statement**: "To make life-changing treatments accessible without unnecessary cost or complexity."

## Products & Services
- **Transparent Specialty Infusion Benefit Solution**: A platform that replaces opaque drug markups (which can exceed 400%) with a transparent, patient-first care model. Services include home-based infusion therapy, evening and weekend appointments, and direct integration with health plans. [leaphealth.com](https://www.leaphealth.com/about)
- **Employer Cost Savings**: A complimentary evaluation of claims data to provide accurate savings estimates, delivering up to 60% savings on specialty drug spend. [leaphealth.com](https://www.leaphealth.com/about)
- **Patient Care Coordination**: Clinical support and care coordination to ensure patients receive life-sustaining infusion therapies without unnecessary travel, lost wages, or missed family moments. [leaphealth.com](https://www.leaphealth.com/about)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Funding — $1.0M (Venture Round, March 2024) [cbinsights.com](https://www.cbinsights.com/company/leap-health)
- **Notable Investors/Partners**: Not publicly disclosed; the company has raised $1M in funding. [cbinsights.com](https://www.cbinsights.com/company/leap-health)
- **Growth Signals**:
  - **Headcount Growth**: 32 employees as of mid-2026, representing +310% year-over-year growth. [linkedin.com](https://www.linkedin.com/company/leap-health-inc)
  - **Revenue Growth**: Leap posted "25x growth" in a February 2026 press release. [cbinsights.com](https://www.cbinsights.com/company/leap-health)
  - **Patient NPS**: Industry-leading 92 Net Promoter Score. [leaphealth.com](https://www.leaphealth.com/about)
  - **Executive Expansion**: Appointed Hani Elias as CEO in early 2026. [cbinsights.com](https://www.cbinsights.com/company/leap-health)
  - **Job Posting Growth**: Yearly job postings up +333.3%. [linkedin.com](https://www.linkedin.com/company/leap-health-inc)

## Competitive Advantages
- **Transparent Pricing Model**: The only specialty infusion benefit solution that eliminates drug markups entirely, replacing them with a transparent, patient-first model. This is a key differentiator in an industry known for opaque pricing. [leaphealth.com](https://www.leaphealth.com/about)
- **Patient-Centric Care**: Offers home-based infusion with evening and weekend appointments, directly addressing the biggest pain points for patients (travel, lost wages, time away from family). [leaphealth.com](https://www.leaphealth.com/about)
- **Proven Outcomes**: Delivers up to 60% savings for employers while achieving a 92 NPS from patients — proving that lower costs and better care are not mutually exclusive. [leaphealth.com](https://www.leaphealth.com/about)
- **Founding Team Expertise**: Founders come from across healthcare and technology, bringing deep domain knowledge of the systemic problems in specialty infusion care. [leaphealth.com](https://www.leaphealth.com/about)

## Strategic Focus
- **Scaling the Transparent Model**: Expanding the reach of their transparent infusion benefit to more large employers and health plans across the U.S.
- **Building the Team**: Actively hiring across engineering, sales, clinical operations, and marketing to support rapid growth (13 active job postings as of mid-2026). [linkedin.com](https://www.linkedin.com/company/leap-health-inc)
- **Technology & Infrastructure**: Investing in data engineering, pharmacy technology, and forward-deployed engineering to streamline operations and scale the platform. [builtin.com](https://builtin.com/company/leap-leaphealth-com)
- **Geographic Expansion**: Growing presence beyond NYC hub, with employees already in Canada, India, and Switzerland. [linkedin.com](https://www.linkedin.com/company/leap-health-inc)

## Why Work Here
- **Mission-Driven Work**: The company is explicitly focused on being "on the right side of healthcare" — reducing waste, streamlining access, and connecting patients to life-changing therapies. [leaphealth.com](https://www.leaphealth.com/careers)
- **Remote-First Culture**: Leap is a remote-first, distributed organization with a central hub in New York City. They invest in asynchronous workflows and tools for seamless remote work. [leaphealth.com](https://www.leaphealth.com/careers)
- **NYC Hub**: A Manhattan office (1 Rockefeller Plaza) serves as a collaborative home base for local team members and structured company-wide gatherings. [leaphealth.com](https://www.leaphealth.com/careers)
- **Benefits & Perks**:
  - Competitive, market-benchmarked salary with equity ownership. [leaphealth.com](https://www.leaphealth.com/careers)
  - Comprehensive medical, dental, and vision insurance. [leaphealth.com](https://www.leaphealth.com/careers)
  - Access to One Medical for primary care. [leaphealth.com](https://www.leaphealth.com/careers)
  - Up to $1,000 annual professional development reimbursement. [leaphealth.com](https://www.leaphealth.com/careers)
  - Access to Talkspace for mental health support. [leaphealth.com](https://www.leaphealth.com/careers)
  - Access to Kindbody for fertility and family-building support. [leaphealth.com](https://www.leaphealth.com/careers)
  - 401(k) plan. [leaphealth.com](https://www.leaphealth.com/careers)
  - Flexible PTO and generous paid parental leave. [leaphealth.com](https://www.leaphealth.com/careers)
- **Engineering Culture**: Values include "Move fast," "Find a way," and "Raise the bar" — suggesting a high-velocity, problem-solving environment. [leaphealth.com](https://www.leaphealth.com/careers)
- **Growth Trajectory**: With 310% headcount growth, 25x revenue growth, and a young founding team, this is an early-stage opportunity with significant upside and impact.

## Sources
1. [leaphealth.com - About](https://www.leaphealth.com/about)
2. [leaphealth.com - Careers](https://www.leaphealth.com/careers)
3. [builtin.com - Leap Profile](https://builtin.com/company/leap-leaphealth-com)
4. [linkedin.com - Leap Health Inc](https://www.linkedin.com/company/leap-health-inc)
5. [cbinsights.com - Leap Health](https://www.cbinsights.com/company/leap-health)

## Other roles at Leap

- [Manager, Client Strategy & Operations](https://feeny.ai/job/manager-client-strategy-operations-leap-united-states-h1nehbsw7d4k) — United States
- [Clinical Strategy & Operations Manager](https://feeny.ai/job/clinical-strategy-operations-manager-leap-new-york-p2gt6bwzqw1e) — New York, NY
- [Director of Clinical Strategy & Operations](https://feeny.ai/job/director-of-clinical-strategy-operations-leap-new-york-ydpvknbcd7fh) — New York, NY
- [Director, Pricing and Channel Strategy](https://feeny.ai/job/director-pricing-and-channel-strategy-leap-united-states-rdxevta33a3w) — United States
- [Senior Director, Specialty Benefits Programs](https://feeny.ai/job/senior-director-specialty-benefits-programs-leap-united-states-hxk8bsghqsbs) — United States
- [Founding Enrollment Marketing Strategist](https://feeny.ai/job/founding-enrollment-marketing-strategist-leap-united-states-p5bhhzss07rj) — United States
- [Manager, Quality & Network Oversight](https://feeny.ai/job/manager-quality-network-oversight-leap-united-states-xhqy5x72shyg) — United States
- [Care Operations Manager](https://feeny.ai/job/care-operations-manager-leap-united-states-nc8y8yd493jb) — United States
- [VP, Ecosystem Partnerships](https://feeny.ai/job/vp-ecosystem-partnerships-leap-united-states-trcy1xnfgma4) — United States
- [Care Guide](https://feeny.ai/job/care-guide-leap-united-states-4gqn885hksfa) — United States