---
title: 'Care Operations Manager at Leap'
canonical: 'https://feeny.ai/job/care-operations-manager-leap-united-states-nc8y8yd493jb'
type: 'job'
last_seen: '2026-09-08'
---

# Care Operations Manager at Leap

- **Company:** Leap
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-23
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/leap/597d6abb-ffb1-4db0-845d-07a4aa6abfd3

## Job description

## ABOUT LEAP

Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.

Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for.

We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care.

## ABOUT THE ROLE

Leap is scaling its Care Operations and this role exists to build the SLAs, KPIs, and workflows that don't yet exist for eligibility, prior authorization, documentation, and partner coordination. The Care Operations Manager owns the team's operational rigor, setting a management cadence, standing up QA processes, and building the tracking that shows funnel velocity and throughput. This person works closely with Intake Coordinators, Engineering, and the Data team, and partners directly with specialty pharmacies and staffing agencies to hold external vendors to SLA. Reporting to the Head of Member Operations and Strategy, they'll start as a hands-on player-coach on the highest-stakes cases and shift over the first year into a manager leading a growing team of Care Operations Associates through segmentation and scale.

## KEY RESPONSIBILITIES

## Team Leadership & Management

- Hire, train, and manage Care Operations Associates, establishing a management cadence and consistent feedback loop
- Personally handle the most complex, escalated cases — denied PAs, missing documentation, provider pushback — as a hands-on player-coach through the 1/1 launch
- Restructure the team into functional sub-segments (orders, prior authorizations, staffing requests) as headcount scales toward 10 Care Operations Associates

Process & Performance Management

- Build and enforce SLAs and KPIs across eligibility verification, prior authorization, documentation, and partner coordination
- Design and run an initial QA process to validate that workflows hold up under real case volume ahead of launch
- Build or redesign core workflows from scratch, and use case-level metrics to drive coaching rather than pure reporting

Partner & Vendor Management

- Own specialty pharmacy relationships, holding partners accountable to shipment scheduling and SLA commitments
- Manage nursing and staffing agency partnerships across multiple states, resolving staffing conflicts and escalations
- Set communication standards for issue reporting and rapport-building across LTNs, staffing agencies, and specialty pharmacies

Cross-Functional Collaboration

- Partner with Engineering to scope and build automations for partner request workflows
- Work with the Data team to build live dashboards tracking funnel velocity, time-in-stage, and throughput
- Coordinate with Intake Coordinators on consent-form volume flowing into member activation

## QUALIFICATIONS

Required

- 4-8+ years in specialty pharmacy, payer, or provider-side operations, with hands-on experience across at least 3 of: eligibility verification, prior authorization, insurance/payer coordination, document collection, provider relations
- Direct experience personally working prior authorization denials and appeals, not just overseeing others who do
- Track record of building or running SLAs/KPIs for an operations team and using those metrics to drive coaching
- Experience managing external vendor relationships at scale — specialty pharmacies, nursing/staffing agencies — including holding partners to SLAs and resolving escalations
- Experience managing a team through a launch, volume surge, or rapid scale event
- Demonstrated ability to build or meaningfully redesign a workflow from the ground up
- Comfort owning a function with audit-ready documentation and compliance standards (PHI, consent, dispense records)

## Preferred

- Specialty pharmacy or home infusion-specific experience
- Experience with self-insured employers or employer-sponsored plans
- Active clinical license (RN, PharmD, LPN)
- Multi-state nursing agency coordination experience
- Healthcare startup or fast-scaling care-delivery background

At Leap, we’re building an outlier company with real impact — and that takes focus, energy, and commitment. If that excites you, we’d love to hear from you.

Leap is an equal opportunity employer and welcomes applicants from all backgrounds. We’re committed to building a team that reflects a diversity of perspectives, experiences, and identities.

## About Leap

## Company Overview
- **One-liner**: Leap is a transparent specialty infusion benefit solution that enables employers to reduce specialty drug costs by up to 60% while delivering high-quality, convenient infusion care to patients in their homes or nearby.
- **Entity Type**: Private (Early Stage)
- **Headquarters**: New York, New York, United States
- **Founded**: 2023
- **Founders**: Hani Elias (Co-founder & CEO), Amir (Co-founder), Rob LaHayne (Co-founder & Chief Commercial Officer), Naguib (Co-founder)

## Core Business
- **Primary industry/industries**: Healthcare (Specialty Infusion, Pharmacy Benefits, Employer Health Benefits)
- **Target customers**: B2B — Large employers, health plans, brokers, third-party administrators (TPAs), and pharmacy benefit managers (PBMs)
- **Mission or purpose statement**: "To make life-changing treatments accessible without unnecessary cost or complexity."

## Products & Services
- **Transparent Specialty Infusion Benefit Solution**: A platform that replaces opaque drug markups (which can exceed 400%) with a transparent, patient-first care model. Services include home-based infusion therapy, evening and weekend appointments, and direct integration with health plans. [leaphealth.com](https://www.leaphealth.com/about)
- **Employer Cost Savings**: A complimentary evaluation of claims data to provide accurate savings estimates, delivering up to 60% savings on specialty drug spend. [leaphealth.com](https://www.leaphealth.com/about)
- **Patient Care Coordination**: Clinical support and care coordination to ensure patients receive life-sustaining infusion therapies without unnecessary travel, lost wages, or missed family moments. [leaphealth.com](https://www.leaphealth.com/about)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Funding — $1.0M (Venture Round, March 2024) [cbinsights.com](https://www.cbinsights.com/company/leap-health)
- **Notable Investors/Partners**: Not publicly disclosed; the company has raised $1M in funding. [cbinsights.com](https://www.cbinsights.com/company/leap-health)
- **Growth Signals**:
  - **Headcount Growth**: 32 employees as of mid-2026, representing +310% year-over-year growth. [linkedin.com](https://www.linkedin.com/company/leap-health-inc)
  - **Revenue Growth**: Leap posted "25x growth" in a February 2026 press release. [cbinsights.com](https://www.cbinsights.com/company/leap-health)
  - **Patient NPS**: Industry-leading 92 Net Promoter Score. [leaphealth.com](https://www.leaphealth.com/about)
  - **Executive Expansion**: Appointed Hani Elias as CEO in early 2026. [cbinsights.com](https://www.cbinsights.com/company/leap-health)
  - **Job Posting Growth**: Yearly job postings up +333.3%. [linkedin.com](https://www.linkedin.com/company/leap-health-inc)

## Competitive Advantages
- **Transparent Pricing Model**: The only specialty infusion benefit solution that eliminates drug markups entirely, replacing them with a transparent, patient-first model. This is a key differentiator in an industry known for opaque pricing. [leaphealth.com](https://www.leaphealth.com/about)
- **Patient-Centric Care**: Offers home-based infusion with evening and weekend appointments, directly addressing the biggest pain points for patients (travel, lost wages, time away from family). [leaphealth.com](https://www.leaphealth.com/about)
- **Proven Outcomes**: Delivers up to 60% savings for employers while achieving a 92 NPS from patients — proving that lower costs and better care are not mutually exclusive. [leaphealth.com](https://www.leaphealth.com/about)
- **Founding Team Expertise**: Founders come from across healthcare and technology, bringing deep domain knowledge of the systemic problems in specialty infusion care. [leaphealth.com](https://www.leaphealth.com/about)

## Strategic Focus
- **Scaling the Transparent Model**: Expanding the reach of their transparent infusion benefit to more large employers and health plans across the U.S.
- **Building the Team**: Actively hiring across engineering, sales, clinical operations, and marketing to support rapid growth (13 active job postings as of mid-2026). [linkedin.com](https://www.linkedin.com/company/leap-health-inc)
- **Technology & Infrastructure**: Investing in data engineering, pharmacy technology, and forward-deployed engineering to streamline operations and scale the platform. [builtin.com](https://builtin.com/company/leap-leaphealth-com)
- **Geographic Expansion**: Growing presence beyond NYC hub, with employees already in Canada, India, and Switzerland. [linkedin.com](https://www.linkedin.com/company/leap-health-inc)

## Why Work Here
- **Mission-Driven Work**: The company is explicitly focused on being "on the right side of healthcare" — reducing waste, streamlining access, and connecting patients to life-changing therapies. [leaphealth.com](https://www.leaphealth.com/careers)
- **Remote-First Culture**: Leap is a remote-first, distributed organization with a central hub in New York City. They invest in asynchronous workflows and tools for seamless remote work. [leaphealth.com](https://www.leaphealth.com/careers)
- **NYC Hub**: A Manhattan office (1 Rockefeller Plaza) serves as a collaborative home base for local team members and structured company-wide gatherings. [leaphealth.com](https://www.leaphealth.com/careers)
- **Benefits & Perks**:
  - Competitive, market-benchmarked salary with equity ownership. [leaphealth.com](https://www.leaphealth.com/careers)
  - Comprehensive medical, dental, and vision insurance. [leaphealth.com](https://www.leaphealth.com/careers)
  - Access to One Medical for primary care. [leaphealth.com](https://www.leaphealth.com/careers)
  - Up to $1,000 annual professional development reimbursement. [leaphealth.com](https://www.leaphealth.com/careers)
  - Access to Talkspace for mental health support. [leaphealth.com](https://www.leaphealth.com/careers)
  - Access to Kindbody for fertility and family-building support. [leaphealth.com](https://www.leaphealth.com/careers)
  - 401(k) plan. [leaphealth.com](https://www.leaphealth.com/careers)
  - Flexible PTO and generous paid parental leave. [leaphealth.com](https://www.leaphealth.com/careers)
- **Engineering Culture**: Values include "Move fast," "Find a way," and "Raise the bar" — suggesting a high-velocity, problem-solving environment. [leaphealth.com](https://www.leaphealth.com/careers)
- **Growth Trajectory**: With 310% headcount growth, 25x revenue growth, and a young founding team, this is an early-stage opportunity with significant upside and impact.

## Sources
1. [leaphealth.com - About](https://www.leaphealth.com/about)
2. [leaphealth.com - Careers](https://www.leaphealth.com/careers)
3. [builtin.com - Leap Profile](https://builtin.com/company/leap-leaphealth-com)
4. [linkedin.com - Leap Health Inc](https://www.linkedin.com/company/leap-health-inc)
5. [cbinsights.com - Leap Health](https://www.cbinsights.com/company/leap-health)

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