---
title: 'Carrier Manager - Americas at Swap'
canonical: 'https://feeny.ai/job/carrier-manager-americas-swap-austin-9f33amhxr159'
type: 'job'
last_seen: '2026-09-24'
---

# Carrier Manager - Americas at Swap

- **Company:** Swap
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-24
- **Apply:** https://jobs.ashbyhq.com/swap/fe29a900-baa0-4adf-a3de-ed54e70e6988/application

**Skills:** Carrier Management, Cross-border Logistics, Negotiation, Contract Terms Management, Performance Tracking, Analytical Judgement, FedEx, UPS, DHL, Parcel Logistics, Ecommerce Infrastructure

> The Carrier Manager for the Americas owns strategic carrier relationships and leads negotiations for FedEx, DHL, UPS, and regional partners. This role focuses on improving carrier performance, strengthening commercial terms, and managing escalations to support Swap's cross-border logistics operations.

## Job description

## About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

## Key responsibilities

- Own strategic and operational carrier relationships across the Americas portfolio
- Lead negotiations on rates, surcharges, service commitments, and contract terms
- Run quarterly business reviews and regular carrier-performance reviews
- Monitor service, transit, and cost performance across key lanes and merchants
- Lead major carrier escalations and drive corrective action
- Support Sales and Account Management on complex merchant opportunities
- Recommend routing, carrier, and commercial changes based on performance and economics
- Build disciplined internal reporting on carrier health and risk
- Work closely with Operations, Product, and Finance on carrier-linked issues and decisions

Candidate profile

- 7–12 years in carrier management, parcel, cross-border logistics, or related fields
- Experience with FedEx, UPS, DHL, or comparable carrier and ecommerce infrastructure businesses
- Strong negotiation capability
- Strong analytical judgement
- Able to operate credibly with carriers, commercial teams, and senior leadership

This role is intended to remove carrier firefighting from the VP layer and create real commercial ownership of carrier performance across the Americas.

Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

## About Swap

## Company Overview
- **One-liner**: Swap provides an AI-led, agentic storefront platform that guides shoppers from product discovery to virtual try-on and checkout in a single, seamless journey.
- **Entity Type**: Private (Series C)
- **Headquarters**: London, United Kingdom
- **Founded**: 2022
- **Founders**: Sam Atkinson (Co-Founder & CEO), Zach Bailet (Co-Founder)

## Core Business
- **Primary industry**: Agentic Commerce / Ecommerce Solutions / Software Development
- **Target customers**: B2B, serving 700+ global retail and ecommerce brands
- **Mission or purpose**: To replace static ecommerce websites with an AI-powered, conversational storefront that revolutionizes how consumers shop, from discovery to delivery.

## Products & Services
- **Agentic Storefront**: An AI-led storefront that replaces static websites. It guides shoppers through product discovery, outfit building, and checkout using chat or voice, and includes virtual try-on (VTO) to reduce returns.
- **Unified Commerce OS**: A backend platform that powers the full journey from discovery to checkout, fulfillment, and delivery, unifying logistics, returns, payments, and tax on a global scale.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of $170M (Series C led by ICONIQ and DST Global)
- **Notable Investors/Partners**: ICONIQ Capital, DST Global, Cherry Ventures, QED Investors
- **Growth Signals**: Trusted by 700+ brands; 250+ employees across 5 global hubs; named a Fast Company Top 10 Most Innovative Company and LinkedIn’s Top 5 Startups of 2025; 108.5% yearly headcount growth.

## Competitive Advantages
- **First-mover in agentic commerce**: Replaces static storefronts with an AI agent that captures real-time customer intent and keystroke-level first-party data.
- **Proven performance metrics**: Claims 2x conversion rates, 3x time on site, and up to 20% reduction in returns via virtual try-on.
- **End-to-end platform**: Unifies logistics, returns, payments, and tax globally, simplifying cross-border operations for brands.

## Strategic Focus
- **Global expansion**: Scaling across the U.S. and Europe with new hubs in New York, Austin, Amsterdam, and Tel Aviv.
- **Platform deepening**: Continuing to build the "agentic commerce OS" to handle the entire commerce lifecycle, from discovery to delivery.
- **Data and AI leadership**: Leveraging first-party data to personalize shopping and reduce friction, with a focus on AI-led innovation.

## Why Work Here
- **Culture**: Described as fast-paced, ownership-driven, and collaborative. Values include "Build it. Own it.", "Act fast", "Progress through innovation", and "Win together."
- **Work Environment**: Hybrid/flexible work model with hubs in London, New York City, Austin, Amsterdam, and Tel Aviv.
- **Notable Perks**: Competitive salary and equity, generous annual leave, pension contributions, enhanced parental leave, health & wellness benefits, birthday leave, weekly team breakfasts, and regular team socials.
- **Engineering Culture**: Practical interview process with a focus on real-world problem-solving; "Ideas ship, responsibility comes early, and everyone shapes the platform."
- **Growth Trajectory**: Rapidly scaling company (108% YoY headcount growth) backed by top-tier investors, offering significant ownership and impact.

## Sources
1. [swap-commerce.com](https://www.swap-commerce.com/)
2. [swap-commerce.com/careers](https://www.swap-commerce.com/careers)
3. [LinkedIn - Swap](https://uk.linkedin.com/company/sw-ap)
4. [Companies House - Swap Commerce Ltd](https://find-and-update.company-information.service.gov.uk/company/13674425)
5. [Tracxn - Swap Profile](https://tracxn.com/d/companies/swap/__dQoqpXzzF0ONkZ4zLUsbWuCfW2kLFSxRv5Dg5xBLN0k)

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