---
title: 'Carrier Success Representative at Arrive Logistics'
canonical: 'https://feeny.ai/job/carrier-success-representative-arrive-logistics-guadalajara-rtbf83c24b8r'
type: 'job'
last_seen: '2026-10-24'
---

# Carrier Success Representative at Arrive Logistics

- **Company:** Arrive Logistics
- **Location:** Guadalajara, Mexico
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2024-12-17
- **Last confirmed live:** 2026-10-24
- **Apply:** https://jobs.lever.co/arrivelogistics/a07da884-1ac7-437f-94f5-b1b219ea959e

## Job description

## Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want As the Carrier Success Representative Trainee you will use your customer service skills and tracking experience to help deliver premier service to our customers. As we grow, we continue to need individuals who can flourish in a carrier service support role. You will be assisting in ensuring our priority shipments are being tracked and updated on a daily basis. You will work closely with carriers doing business with Arrive Logistics and you will connect with people from all over Arrive to handle tracking operations for our priority shipments  in order to contribute to a customer obsessed group that interacts with Arrive’s carrier partners and driver partners every day.

The role will partner with carrier operations and client success operations to focus on meeting the representatives and companies needs. This position is responsible for proactive tracking/issue resolution, communication internally, escalation and problem solving, and customer satisfaction. This would include communication between carrier representatives, drivers, BizDev operations representatives, and looking for support from their group tracking team leader.

## What You’ll Do

- Utilize RingCentral, ARRIVEnow, email, and slack to update our systems properly and communicate with our drivers
- You will assist in tracking priority shipments which could mean: High priority pick ups, HR shipments, loads with visibility tool errors, enterprise loads, etc. depending on current company needs
- Inbound/Outbound calls to drivers and dispatchers with professionalism
- Your first resource for tracking will be phone calls. You will also have different tracking tools in case you are unable to get a tracking update by phone.
- Enter and update information accurately in our tracking software. In which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.
- Remain up to date and follow company wide SOP’s and standards set
- Utilize the tracking board on a daily basis for best tracking practices
- Communicate with internal departments to proactively relay information
- Maintain a high standard of quality in the comments you input and the emails you send and receive.
- Ensure that loads are updated in a timely manner, making sure our customers are receiving information about their load that will assure making the set appointment times.
- Exemplify a level of assertiveness to identify issues and solve them.
- Gain knowledge of the transportation industry to better serve our customers,carriers, and drivers.
- Guarantee that the quality of calls, notes, emails, and overall information is aligned with our parameters.
- All communication related to permissions or any administrative inquiry must be escalated to your team lead.

## Qualifications

- High school Diploma
- College degree preferred
- Ability to work in a fast pace environment
- Proactiveness
- Must be willing to live in Guadalajara full-time
- Must be bilingual in Spanish and English
- Fast-paced and able to multitask in a high-pressure environment.
- Detail oriented, with an emphasis on accuracy & follow-up.
- Passionate about customer service & solving problems with customer experience in mind.

The Perks of Working With Us

- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!

## Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

## About Arrive Logistics

## Company Overview
- **One-liner**: Arrive Logistics is a technology-enabled freight brokerage providing multimodal shipping solutions and capacity management for shippers and carriers across North America.
- **Entity Type**: Private (venture/private-equity backed; total funding ~$335M)
- **Headquarters**: Austin, Texas, USA (7701 Metropolis Dr., Building 15, Austin, TX 78744)
- **Founded**: 2014
- **Founders**: Matt Pyatt (CEO & Co-Founder) and Eric Dunigan (President & Co-Founder)

## Core Business
- **Primary industry**: Transportation / Logistics / Supply Chain / Freight Brokerage
- **Target customers**: B2B; enterprise shippers and vetted carriers across North America (1.5M shippers, 500K carriers, 20K brokers in the market)
- **Mission/purpose**: "We Deliver, So You Can" — delivering an unparalleled freight experience through relationships, technology, and a skilled workforce. They describe their model as "Powered by Tech, Delivered by People."

## Products & Services
- **Freight Brokerage / Multimodal Capacity Solutions**: Truckload and other freight shipping services connecting shippers with vetted carriers, including dedicated lanes, open deck solutions, and specialized freight (e.g., Arrive Fresh).
- **Carrier Services**: A carrier portal for shipment tracking, accounting/payment support, and compliance assistance (including safety rating and insurance verification).
- **Market Intelligence & Freight Forecast**: Internal and industry data analysis with monthly market updates and quarterly rate forecasts to help customers navigate the freight market.
- **Technology / Platform**: Proprietary technology suite tailored to shippers and carriers, supporting a "copilot model" that blends automation and human expertise.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Annual revenue reported at ~$810.7M by LinkedIn company data (private company estimate, not independently confirmed); total funding $335M.
- **Notable Investors/Partners**: ATL Partners (led $300M Private Equity round, 2021), Lead Edge Capital (led Series A $10M and Series B $25M).
- **Growth Signals**:
  - North America's 4th-largest truckload brokerage, moving 7,700+ loads daily.
  - ~1,780–2,000 employees across 6 countries and 10+ locations, including Austin, San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto.
  - 5,500 customers and 10,000 core carriers in its network.
  - Recognized for service excellence by 50+ enterprise shippers in the trailing 36 months.
  - Active hiring: 68 open positions listed at time of research (though job posting trend shows monthly -8.1% and quarterly -11.7%).

## Competitive Advantages
- **Scale and market position**: Top-4 North American truckload brokerage with high daily volume and broad carrier/customer network.
- **Copilot model**: Combines advanced technology with a large, skilled workforce, enabling high-touch service at scale.
- **Market intelligence**: Proprietary data and freight market forecasting gives customers actionable insights and a strategic edge.
- **Talent development**: Strong emphasis on L&D, mentorship, ERGs, and internal mobility—positioning the company to retain and grow its workforce.
- **Relationship-driven reputation**: Focus on customer obsession and long-term carrier/shipper trust, validated by external service awards.

## Strategic Focus
- **Multimodal expansion**: Growing capacity solutions beyond truckload to serve more shipping modes.
- **Technology investment**: Continued development of proprietary tools for shippers and carriers, with a focus on data-driven decision-making.
- **People and talent**: Scaling the workforce while investing in training, mentorship, and development programs.
- **Market intelligence leadership**: Publishing data, forecasts, and market updates to cement its position as a knowledge leader in logistics.
- **Operational excellence**: Relentless focus on service quality, safety, and fraud prevention across its network.

## Why Work Here
- **Career growth**: Extensive L&D programming, continued education, an elite mentorship program, and structured training/development classes.
- **Culture & community**: Employee Resource Groups, strong relationship-building culture, and a "world-class collaborative team" that supports paying it forward.
- **Locations**: Multiple offices across Austin (HQ), San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto—offering geographic flexibility and cross-border collaboration.
- **Award-winning environment**: Recognized as one of the fastest-growing transportation and technology companies in the US.
- **Candidate experience**: Structured interview process with clear recruiting practices (verified via @arrivelogistics.com email domain).
- **Employee feedback caveat**: Out of 939 LinkedIn reviews, the overall employer rating is 3.2/5, with compensation at 3.1, culture at 3.2, career opportunities at 2.9, but work-life balance at 2.4. Job seekers should weigh the demanding logistics environment against the growth and development upside.

## Sources
1. [arrivelogistics.com](https://www.arrivelogistics.com/careers/)
2. [arrivelogistics.com](https://www.arrivelogistics.com/)
3. [arrivelogistics.com](https://www.arrivelogistics.com/about/)
4. [jobs.lever.co](https://jobs.lever.co/arrivelogistics)
5. [linkedin.com](https://www.linkedin.com/company/arrive-logistics)

## Other roles at Arrive Logistics

- [Heavy Haul Solutions Specialist](https://feeny.ai/job/heavy-haul-solutions-specialist-arrive-logistics-richmond-vq61yzz7ka9h) — Richmond, VA
- [Client Success Manager - Arrive Fresh](https://feeny.ai/job/client-success-manager-arrive-fresh-arrive-logistics-austin-8n1bexjfa8y4) — Austin, TX
- [Director of Learning & Development](https://feeny.ai/job/director-of-learning-development-arrive-logistics-chicago-afnn9zascfa1) — Chicago, IL
- [Director of Learning & Development](https://feeny.ai/job/director-of-learning-development-arrive-logistics-austin-s1cyxjv30pjv) — Austin, TX
- [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-tampa-1vhjswzts1hc) — Tampa, FL
- [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-chicago-40zhqpjst437) — Chicago, IL
- [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-phoenix-k851s9f5930y) — Phoenix, AZ
- [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-san-antonio-78xtssht174j) — San Antonio, TX
- [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-austin-xkgpxfjm9aph) — Austin, TX
- [Mexico Account Manager](https://feeny.ai/job/mexico-account-manager-arrive-logistics-austin-dh98ky5n6etg) — Austin, TX