---
title: 'Case Management Coordinator at Abby Care'
canonical: 'https://feeny.ai/job/case-management-coordinator-abby-care-denver-8h1wb1v184rn'
type: 'job'
last_seen: '2026-09-12'
---

# Case Management Coordinator at Abby Care

- **Company:** Abby Care
- **Location:** Denver, CO
- **Compensation:** $64k–$77k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/abby-care/21f678df-588e-44d4-b059-c9d7329e3f02

## Job description

About Abby Care: Powering the future of care at home for all of America.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

The Opportunity: We're looking for a passionate and detail-oriented expert to join us as a Case Management Coordinator. In this role, you will be the point person who makes PARs happen through Case Management Agencies. You’ll proactively coordinate with county and independent case managers across numerous concurrent cases—driving clean, timely submissions, reauthorizations, and appeals—while navigating CMA workflows to keep services moving without lapses. As the expert liaison, you ensure end-to-end compliance and fast resolutions by partnering closely with CMAs and internal teams. Success means building trusted CMA relationships that ensure seamless care continuity and operational excellence in Colorado's LTHH landscape. This is a Full-Time Remote opportunity based in the State of Colorado.

What you’ll work on:

- Lead Case Manager Coordination. Deepen collaboration with county and independent case managers. Act as their primary point of contact for service authorizations, care plan updates, and waiver transition support to ensure seamless, coordinated care.
- Case Management Agency Relationships. Build and maintain relationships with Colorado Case Management Agencies (CMAs); proactively engage in regular meetings, case reviews, and joint resolution efforts for complex patient needs.
- Integrated Care Planning. Work alongside case managers and patients’ families to co-develop care plans that align both clinical needs and Medicaid requirements, flagging potential gaps or overlaps in services related to LTHH.
- Expert Liaison. Be the “go-to” expert for both internal staff and external case managers on complex situations (e.g. multiple waivers, emergency authorizations, appeals). Ensure transparent and proactive communication at every step.
- Master Colorado's LTHH landscape. Support authorization operations for Colorado's HCBS waiver programs (CFC, CES, SLS) ensuring 100% compliance with HCPF policies and Colorado PAR requirements.
- Manage Reauthorizations. Build out the process and drive the team handling all collaboration with county Case Managers to submit reauthorization submissions for Colorado's waiver programs (CFC, CES, SLS) to ensure patients have no lapse in care.
- Drive team excellence. Create and execute training programs on Colorado-specific prior authorization requirements, mentor staff on LTHH waiver nuances, and establish performance metrics that drive strong approval rates and sub-10-day processing times.

What you’ll have:

- Case Management Experience. 5+ years coordinating with Colorado case managers in Medicaid LTHH settings, with documented success facilitating seamless authorizations and care continuity.
- Leadership in Case Manager Collaboration. Expert relationship builder with strong communication, problem-solving, and stakeholder management skills; proven ability to partner effectively with case managers at both county and CMA levels.
- Existing deep knowledge of Colorado's LTHH ecosystem including HCPF policies, prior auth operations, case coordination, and ColoradoPAR system; can demonstrate successful navigation of Colorado waiver program transitions and appeals.
- Cross-functional Expertise. Demonstrated skill working with patient families, clinical teams, and multiple case managers to ensure joint problem solving and continuous coverage of care.
- Bachelor's degree in Healthcare Administration, Business, or equivalent is preferred. Colorado Medicaid certification and LTHH authorization training strongly preferred.

Benefits:

- Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.
- Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
- Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
- Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
- Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

## Our Values

- Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
- Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
- Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
- Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
- Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Automated Decision Tools Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org.

## About Abby Care

## Company Overview
- **One-liner**: Abby Care is a technology platform that trains, employs, and supports family caregivers so they can get paid for providing care at home, redefining home-based care through an AI-powered, family-first model.
- **Entity Type**: Private (Venture-backed, Series not disclosed)
- **Headquarters**: San Francisco, California, United States
- **Founded**: Year not publicly specified; founder Havi Nguyen started as a one-woman operation answering all family calls.
- **Founders**: Havi Nguyen (CEO)

## Core Business
- **Primary Industry**: Healthcare Technology / Home Healthcare Services
- **Target Customers**: B2B (insurance plans, healthcare providers) and B2C (families with loved ones who qualify for Medicaid-based home care programs). Serves family caregivers and their care recipients.
- **Mission Statement**: "Making family care possible." The company believes family caregiving is real work that deserves recognition, support, and respect.

## Products & Services
- **AbbyOS (AI-Powered Care Platform)**: A purpose-built technology platform that streamlines care operations, tracks patient outcomes, provides real-time care documentation, and surfaces clinical insights using AI. It supports care coordination, compliance, and consistency at scale.
- **AbbyAid (Caregiver Certification & Employment Program)**: A program that qualifies caregivers, provides no-cost training and certification, handles payroll and employment administration, and equips caregivers with tools and clinical support to deliver quality care at home.
- **Care Management**: Families are matched with a dedicated Care Manager who guides progress, personalizes care plans, and simplifies documentation and communication.

## Market Standing
- **Total Funding**: $35 million (Venture Round, August 2025)
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding of $35M from 4 investors in a single round.
- **Notable Investors/Partners**: Partners with leading insurance plans, healthcare providers, and community organizations (2,000+ community partners). Specific investor names not detailed in public sources.
- **Growth Signals**:
  - Headcount: 317 employees as of mid-2026, with a monthly growth rate of +5.8%.
  - Active job postings: 57 (monthly increase of +21.3%, quarterly increase of +1,325%).
  - Operating in 7 U.S. states (Colorado, Florida, Georgia, Indiana, Massachusetts, New Jersey, Pennsylvania) with plans for additional launches.
  - Reported impact metrics: 38% fewer hospitalizations after 120 days of care; 91% of families feel more valued as caregivers; 3x more cost-effective than institutional care.

## Competitive Advantages
- **Family-First Model**: Positions itself as a "family-first" platform, directly employing and paying family caregivers rather than relying on third-party agencies, creating a strong emotional and practical value proposition.
- **AI-Powered Efficiency**: Combines clinical expertise with AI (AbbyOS) to improve outcomes, streamline compliance, and reduce costs—making it attractive to insurance partners.
- **Scalable Technology**: A purpose-built platform for care documentation, data tracking, and clinical insights, giving it a defensible tech moat in a traditionally low-tech industry.
- **Founder-Lived Experience**: Founder Havi Nguyen grew up on the Medicaid system and personally navigated family caregiving, lending authentic mission-drive and deep domain understanding.

## Strategic Focus
- **National Expansion**: Rapidly scaling operations into new states, with a focus on enrolling more families and caregivers.
- **Deepening Insurance Partnerships**: Working with major insurance providers to become a preferred network for home-based care.
- **Product Development**: Continuing to enhance AbbyOS with AI to improve patient outcomes and operational efficiency.
- **Workforce Growth**: Aggressively hiring across clinical, operations, strategy, and engineering roles to support expansion.

## Why Work Here
- **Mission-Driven Culture**: Employees are drawn to the company's core purpose of "making family care possible" for millions of families. The work is described as "not your typical 9 to 5 job" because families cannot wait.
- **Values**: The company emphasizes "Families First," "Urgency with Precision," "Relentlessly Resourceful," and "Purpose with Positivity." They value respect, kindness, camaraderie, and a willingness to challenge outdated systems.
- **Benefits**: Competitive compensation with annual performance bonuses; comprehensive health coverage including a $0 deductible PPO and company-funded HSA; generous PTO plus 10 paid holidays; paid parental leave; HSA contributions, optional FSA and commuter benefits; full coverage of 401(k) account fees (no employer match currently); team bonding activities and annual company retreat.
- **Work Environment**: Fast-paced startup environment that values speed without sacrificing quality. The company encourages creativity, resourcefulness, and a "redefine what's possible" attitude.
- **Work Policy**: Not explicitly stated as fully remote; roles are location-specific across operating states (Colorado, Florida, Georgia, Indiana, Massachusetts, New Jersey, Pennsylvania) plus headquarters in San Francisco. Some roles may be hybrid or in-office depending on function.

## Sources
1. [Abby Care Official Website](https://www.abbycare.org/)
2. [Abby Care About Us](https://www.abbycare.org/about-us)
3. [Abby Care Careers](https://www.abbycare.org/careers)
4. [Abby Care LinkedIn](https://www.linkedin.com/company/abbycareorg)
5. [Abby Care Indeed](https://www.indeed.com/cmp/Abby-Care)

## Other roles at Abby Care

- [Senior Business Analytics Associate](https://feeny.ai/job/senior-business-analytics-associate-abby-care-san-francisco-pva8ps20w2nh) — San Francisco, CA
- [Senior Director of Nursing](https://feeny.ai/job/senior-director-of-nursing-abby-care-nashville-2aytkdyffrkv) — Nashville, TN
- [Senior Applied AI Engineer](https://feeny.ai/job/senior-applied-ai-engineer-abby-care-san-francisco-ak1ydjz6sys9) — San Francisco, CA
- [Applied AI Engineer](https://feeny.ai/job/applied-ai-engineer-abby-care-san-francisco-2ev273wjtxpf) — San Francisco, CA
- [CO- Fort Collins- RN Case Manager](https://feeny.ai/job/co-fort-collins-rn-case-manager-abby-care-fort-collins-cgh5akqjngm4) — Fort Collins, CO
- [PA - Philly - PT Clinical Instructor](https://feeny.ai/job/pa-philly-pt-clinical-instructor-abby-care-philadelphia-8ndqzet5j8vd) — Philadelphia, PA
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-abby-care-san-francisco-ekgqka1wpqbt) — San Francisco, CA
- [Documentation & Prior Authorization Coordinator](https://feeny.ai/job/documentation-prior-authorization-coordinator-abby-care-boston-gnngvh5j3k81) — Boston, MA
- [Onboarding Associate](https://feeny.ai/job/onboarding-associate-abby-care-boston-er1skav70tqg) — Boston, MA
- [Health Plan Strategy Lead](https://feeny.ai/job/health-plan-strategy-lead-abby-care-san-francisco-v33x85jrhkp4) — San Francisco, CA