---
title: 'Case Specialist at Weploy'
canonical: 'https://feeny.ai/job/case-specialist-weploy-parramatta-vtdwv3qprf95'
type: 'job'
last_seen: '2026-09-24'
---

# Case Specialist at Weploy

- **Company:** Weploy
- **Location:** Parramatta
- **Posted:** 2026-09-18
- **Last confirmed live:** 2026-09-24
- **Apply:** https://job-boards.greenhouse.io/weploy/jobs/8819339002

## Job description

Looking for a role where you can take real ownership and make an impact?

Join a well established health fund organisation that genuinely values its people. With a supportive and welcoming team, a strong focus on employee wellbeing, and opportunities to learn and grow, you'll be part of a workplace where your contributions are recognised and your career can thrive.

If you're an experienced administrator who enjoys taking end to end ownership of complex cases, solving problems and delivering accurate outcomes, we'd love to hear from you.

Benefits!

- Up to 12 month contract, starting on 19 October
- Hybrid working model after training (3 days WFH, 2 days in the Parramatta office)
- $37.58 per hour + super
- Comprehensive onsite training program
- Monday to Friday office hours, no weekend work!
- Modern office based in Parramatta
- Health and wellbeing initiatives that support work life balance
- A fun and engaging workplace with an active social calendar, including team events, cook off competitions and other activities throughout the year

## Your Next Role

We're looking for a Case Specialist to join the Premium Administration team, taking ownership of premium administration and remediation cases from allocation right through to closure. You'll coordinate assessment, calculation, communication, payment and record rectification, making sure every case is handled accurately and delivers a fair outcome for members and providers.

This is a specialist role suited to someone who enjoys managing complex, end to end cases independently, applying sound judgement, and supporting others along the way.

## What You'll Do

- Calculate and validate remediation payments in line with approved methodologies and financial controls
- Take end to end ownership of assigned remediation cases from assessment through to closure
- Investigate payment discrepancies and resolve issues in line with procedures
- Maintain accurate records, audit trails and supporting documentation
- Act as the primary point of contact for assigned cases, responding to member and provider enquiries
- Manage sensitive or complex cases with professionalism, empathy and sound judgement
- Perform quality assurance checks across policy updates, calculations and communications
- Support and coach Premium Administration Coordinators on case management and quality requirements
- Work closely with various internal teams to deliver accurate outcomes

## What You'll Need

- Experience in policy administration, remediation or a regulated environment
- Strong numerical skills with experience calculating or validating financial outcomes is desirable
- High attention to detail with a strong focus on accuracy and quality assurance
- Experience managing customer enquiries, including complaints or dispute resolution
- Confidence working with systems, spreadsheets and case management tools
- Excellent written and verbal communication skills
- Proven ability to manage workloads, meet deadlines and work within SLAs
- Sound judgement and the ability to identify and escalate risks

What's Next?

If you're looking for an opportunity to join an organisation that values its people, invests in their development and offers genuine long term career opportunities, we'd love to hear from you.

Interviews are taking place next week, so apply now to be considered for this exciting opportunity!

## About Weploy

## Company Overview
- **One-liner**: Weploy is a tech-enabled hiring platform that connects businesses with pre-vetted contact centre and customer service staff on demand.
- **Entity Type**: Private (Series A; total funding $5.75M as of March 2023)
- **Headquarters**: Collingwood, Victoria, Australia (also a development centre in Vietnam)
- **Founded**: 2016
- **Founders**: Tony Wu (Co-Founder & CEO), Nick La (Co-Founder), Vince Luong (Co-Founder)

## Core Business
- **Primary Industry**: Contact centre and customer service staffing / recruitment technology
- **Target Customers**: B2B – enterprises and SMBs needing temporary, permanent, or temp-to-perm contact centre staff (e.g., Medibank, Super Retail Group, Bupa, Ovo Energy, PwC, Slack, Nando’s)
- **Mission/Purpose**: “To change the way the world looks at employment” – enabling fast, flexible hiring so businesses can “work to live, not live to work.”

## Products & Services
- **Weploy Platform**: An award-winning tech platform that provides real-time connection to a community of 1,500+ pre-vetted contact centre professionals. Hiring managers can post roles, approve timesheets, and manage compliance directly. Supports temporary, permanent, and fixed-term placements across onsite, hybrid, and remote settings.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric** (Private): Annual revenue ~$2.0M; total funding $5.75M (latest round $5M led by Skymind Global Ventures in March 2023)
- **Notable Investors/Partners**: Skymind Global Ventures, Van Luong. Key clients include Medibank, Super Retail Group, Bupa, Ovo Energy, PwC, Slack, Nando’s, VICE, Lonely Planet, Asana, Volkswagen.
- **Growth Signals**: <10% attrition rate for placed talent; high temp-to-perm conversion rate; weekly onboarding of 50 new contact centre reps; expansion into a global development centre in Vietnam; hyper-growth phase declared by leadership.

## Competitive Advantages
- **Always‑on Talent Pool**: Unlike traditional agencies, Weploy continuously sources and screens candidates, reducing time‑to‑hire from weeks to hours.
- **Pre‑vetted Quality**: Rigorous screening for soft skills (EQ, adaptability) and experience, with a “48‑hour free replacement” guarantee.
- **Tech‑First Platform**: Automated compliance, payroll, and timesheet management; transparent pay‑as‑you‑go pricing.
- **Specialisation**: Deep focus on contact centre and customer service roles, giving clients access to talent that understands the specific demands of high‑volume, surge‑prone environments.

## Strategic Focus
- **Hyper‑Growth Scaling**: Expanding headcount and market presence in Australia and globally, with a new development centre in Vietnam to build engineering and operations capabilities.
- **Platform Enhancement**: Continuing to improve the hiring platform for speed, compliance, and client self‑service.
- **Client Expansion**: Deepening relationships with enterprise clients and entering new verticals that rely on seasonal or surge staffing.

## Why Work Here
- **Culture**: “Fearless and empowered” – trust‑based, collaborative environment where egos are left at the door. Emphasis on work‑life balance and making work rewarding.
- **Remote/Hybrid/Office**: Internal team roles are likely hybrid/flexible, based in Collingwood, Melbourne, or the Vietnam development centre (Ho Chi Minh City area).
- **Notable Perks & Engineering Culture**: In Vietnam, benefits include accident and private health insurance, yearly medical checkups, paid sick leave without a medical certificate, and working with industry veterans from REA, Redbubble, and Deliveroo. Globally, the company is led by experienced tech leaders from top AU/UK companies.
- **Growth Opportunity**: As a startup in hyper‑growth, employees can have high impact, shape processes, and grow with the company. No current openings listed on the careers page, but job alerts are available.

## Sources
1. [Weploy Official Site](https://www.weployapp.com/)
2. [Weploy – LinkedIn](https://au.linkedin.com/company/weploy)
3. [Weploy – CB Insights](https://www.cbinsights.com/company/weploy)
4. [Weploy Careers (Greenhouse)](https://job-boards.greenhouse.io/weployhq)
5. [Weploy Development Centre in Vietnam](https://www.weployapp.com/vietnam)

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