---
title: 'Categorie Protette (L. 68/99) – Customer Operations | Milano at Enpal'
canonical: 'https://feeny.ai/job/categorie-protette-l-68-99-customer-operations-milano-enpal-milan-h5qeear141vg'
type: 'job'
last_seen: '2026-11-11'
---

# Categorie Protette (L. 68/99) – Customer Operations | Milano at Enpal

- **Company:** [Enpal](https://feeny.ai/companies/enpal)
- **Location:** Milan, Italy
- **Employment:** full-time
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/enpal/9f756928-1c6a-4a8e-94f4-74716d9fbef5

## Job description

Company Description Enpal è il green unicorn n. 1 in Europa. Nata a Berlino nel 2017 e attiva in Italia dal 2023, Enpal conta più di 100.000 clienti soddisfatti. Il nostro obiettivo è diventare il punto di riferimento per l’indipendenza energetica dei nostri clienti a 360 gradi, attraverso soluzioni per l’energia solare, wallbox e pompe di calore, integrate con tecnologie innovative ed esperienze digitali. Per sostenere la crescita di Enpal in Italia, siamo alla ricerca di nuove persone da inserire nel nostro team presso la sede di Milano. Job Description Questa opportunità è riservata a candidati e candidate appartenenti alle Categorie Protette ai sensi della Legge 68/99. Entrando a far parte di Enpal avrai l’opportunità di lavorare in un ambiente internazionale, dinamico e in forte crescita, contribuendo concretamente alla transizione energetica. In base alla tua esperienza, alle tue competenze e alle esigenze del team, potrai supportare diverse attività nell’ambito Customer Operations, con particolare attenzione alla gestione dei clienti, degli appuntamenti e dei processi operativi. Principali responsabilità

- Raccogliere e verificare informazioni relative alle esigenze e ai consumi energetici dei nostri clienti.
- Pianificare e confermare gli appuntamenti tra i nostri responsabili commerciali e i potenziali clienti interessati alle soluzioni Enpal.
- Gestire e aggiornare database e sistemi aziendali, garantendo accuratezza e qualità delle informazioni.
- Fornire assistenza ai clienti tramite telefono ed e-mail, contribuendo a garantire un’esperienza positiva durante tutto il percorso con Enpal.
- Supportare le attività operative e amministrative del team.
- Collaborare con i diversi dipartimenti per assicurare una gestione efficace delle richieste e dei processi.
- Contribuire al miglioramento continuo delle attività e dell’esperienza dei nostri clienti.

## Qualifications

- Appartenenza alle Categorie Protette ai sensi della Legge 68/99.
- Ottima conoscenza della lingua italiana, sia scritta che parlata.
- Buona dimestichezza con gli strumenti informatici e digitali.
- Precisione, affidabilità e capacità organizzative.
- Buone capacità comunicative e relazionali.
- Predisposizione alla collaborazione e al lavoro in team.
- Motivazione ad apprendere e a crescere professionalmente in un contesto dinamico.

Una precedente esperienza in ambito customer service, operations, back office o attività amministrative costituisce un plus, ma non è necessariamente richiesta. Cosa offriamo

- Assunzione diretta secondo le condizioni previste per il ruolo.
- 💰 Retribuzione: Ral da 23.000€ a 25.000€ commisurato all’esperienza e alle competenze, comprensivo di 13ª e 14ª mensilità 🎯 Bonus variabile: Fino a €2.000 lordi annui
- Retribuzione competitiva e benefit secondo la policy aziendale.
- Formazione e onboarding per supportarti nell’inserimento e nello sviluppo del ruolo.
- Opportunità di crescita e sviluppo professionale.
- Un ambiente di lavoro internazionale, dinamico e collaborativo.
- La possibilità di proporre idee e contribuire direttamente alla crescita di Enpal in Italia.
- Un contesto attento alla diversità, all’inclusione e alla valorizzazione delle persone.

Orario: Full time, 40 ore settimanali o part time, 21 ore settimanali.

Informazioni aggiuntive Da Enpal siamo orgogliosi della diversità del nostro team. Non vengono prese decisioni sulla base del colore della pelle, della religione o del credo religioso, dell'origine etnica o nazionale, della nazionalità, dell'identità di genere, dell'orientamento sessuale, della disabilità o dell'età, né durante l'assunzione né durante il rapporto di lavoro. Enpal è sinonimo di un posto di lavoro sicuro e combatte contro la discriminazione e le molestie di qualsiasi tipo.

## About Enpal

## Company Overview
- **One-liner**: Enpal is a German greentech company providing integrated solar and home energy solutions through an all-in-one rental or purchase model for residential homeowners.
- **Entity Type**: Private (Series D)
- **Headquarters**: Berlin, Germany
- **Founded**: 2017
- **Founders**: Mario Kohle, Jochen Ziervogel, Viktor Wingert

## Core Business
- **Primary Industry**: Residential solar energy and smart home energy solutions (Renewable Energy / Greentech)
- **Target Customers**: B2C – residential homeowners in Germany
- **Mission/Purpose**: To help supply all homes around the world with green and affordable energy, enabling a sustainable future for the next generation.

## Products & Services
- **[Enpal Solar Panels]**: Complete photovoltaic (PV) system for residential rooftops, offered via rental (subscription) or outright purchase. Includes installation, maintenance, insurance, and repairs.
- **[Enpal Battery Storage]**: Home battery solution to store excess solar energy for use at night or during outages, maximizing self-consumption.
- **[Enpal Wallbox]**: Electric vehicle (EV) charging station that integrates with the solar system, allowing homeowners to charge their cars with solar power.
- **[Enpal Heat Pump]**: Energy-efficient heat pump for home heating, designed to replace oil and gas heating and run on self-produced solar electricity.
- **[Enpal.One (Smart Energy Management App)]**: Software platform that monitors, optimizes, and controls the entire home energy ecosystem (solar, battery, wallbox, heat pump) to maximize savings and efficiency.
- **[Enpal.pro (B2B Platform)]**: A platform for regional installation partners and craftsmen to manage installations and service requests.

## Market Standing
- **Valuation**: $2.4B (as of Jan 2023) [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8); conflicting reports suggest an enterprise value of $2.5B [dealroom.co](https://app.dealroom.co/companies/enpal). Became Germany's first "green unicorn" in 2021.
- **Key Metric**: Annual Revenue of €500M - €1B (as of Dec 31, 2023) [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8). Revenue dipped from €905M (2023) to €860M (2024), but record revenue months were reported in early 2025 [dealroom.co](https://app.dealroom.co/companies/enpal).
- **Total Funding**: $655M across 13 rounds [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8). Latest round: $110M Series D on Apr 08, 2025.
- **Notable Investors**: TPG Rise Climate, SoftBank Vision Fund, BlackRock, Bank of America, Spreadshirt, Berliner Volksbank [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8) [dealroom.co](https://app.dealroom.co/companies/enpal).
- **Growth Signals**: Over 100,000 homeowners served; 3,717 employees (as of May 2026) [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8); expanding into new business areas including B2B installer platform (Enpal.pro) and a Virtual Power Plant (VPP) to trade energy from its network of residential systems [dealroom.co](https://app.dealroom.co/companies/enpal).

## Competitive Advantages
- **All-in-One Integrated Ecosystem**: Unlike many competitors that offer only solar panels, Enpal provides a fully integrated 5-in-1 package (solar + battery + wallbox + heat pump + smart energy app), creating a seamless customer experience and high switching costs.
- **Subscription Model**: The rental/subscription model eliminates the high upfront cost of solar (typically €10,000+), making solar accessible to a much larger market of homeowners.
- **Vertically Integrated Operations**: Manages the entire value chain from consultation and system design to installation by own trained regional technicians, ensuring quality control and customer satisfaction (TÜV-certified).
- **Scale & Network Effects**: With over 100,000 systems installed, Enpal has a massive data moat for optimizing energy management and is building a Virtual Power Plant, creating a new revenue stream and a defensible position in the energy market.

## Strategic Focus
- **Expansion into Home Decarbonization**: Moving beyond solar to become a full home energy platform, with heat pumps and EV charging as key growth vectors.
- **Virtual Power Plant (VPP)**: Aggregating the battery capacity of its installed base to trade energy on the wholesale market, creating a recurring revenue stream and stabilizing the grid.
- **B2B Platform (Enpal.pro)**: Scaling installation capacity by onboarding and enabling regional craftsmen partners, addressing a key bottleneck in the industry.
- **Product & Pricing Flexibility**: Offering both rental and purchase options to capture different customer segments and adapt to changing market conditions (e.g., interest rates, subsidies).

## Why Work Here
- **Mission-Driven Culture**: Employees are united by the goal of fighting climate change and building Europe's largest renewable energy community. The company states: "We dream that our children will be able to grow up on the same beautiful planet as we did."
- **High Growth Trajectory**: As a well-funded unicorn (Series D, $655M raised) with a clear path to profitability and expansion, Enpal offers significant career growth opportunities.
- **Entrepreneurial Environment**: Described internally as a place that "promotes entrepreneurial thinking," with opportunities to take ownership and drive improvements. Employees report fast career progression (e.g., moving to Senior Team Lead in Account Management).
- **Diverse & International Team**: Over 60 nationalities represented, with English likely being a common language alongside German [jobs.enpal.com](https://www.jobs.enpal.com/).
- **Location & Policy**: Headquarters in Berlin, Germany. The company operates across multiple departments including Software Engineering, Product Management, Customer Care, Sales, Marketing, and more. Specific remote/hybrid policy is not publicly detailed but typical for Berlin tech scale-ups.
- **Scale & Impact**: Working on a product that is installed in over 100,000 homes, with the opportunity to shape the energy transition at a massive scale.

## Sources
1. [enpal.com](https://www.enpal.com/)
2. [jobs.enpal.com](https://www.jobs.enpal.com/)
3. [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8)
4. [dealroom.co](https://app.dealroom.co/companies/enpal)

## Other roles at Enpal

- [Senior Projektleiter:in - BESS (w/m/d)](https://feeny.ai/job/senior-projektleiter-in-bess-w-m-d-enpal-berlin-9xyjsgwkb9sk) — Berlin, Germany
- [Accountant - Italian B1 and English C1](https://feeny.ai/job/accountant-italian-b1-and-english-c1-enpal-tunis-3966g9nf8p9a) — Tunis, Tunisia
- [Partnership Development Intern](https://feeny.ai/job/partnership-development-intern-enpal-milan-5v3n76gqtv16) — Milan, Italy
- [Junior Sales Operations Manager (w/m/d)](https://feeny.ai/job/junior-sales-operations-manager-w-m-d-enpal-berlin-qpgcqbhm7f0q) — Berlin, Germany
- [Accountant Banking Operations (w/m/d)](https://feeny.ai/job/accountant-banking-operations-w-m-d-enpal-berlin-xfedzkjy3fxq) — Berlin, Germany
- [Backoffice Specialist_Operations Associate| Gestione e controllo documentale – esclusivamente in ITALIANO. (livello B2 richiesto)](https://feeny.ai/job/backoffice-specialist-operations-associate-gestione-e-controllo-documentale-4x5xsj0k1sdp) — Tunis, Tunisia
- [Paid Social & Growth Development Manager (w/m/d)](https://feeny.ai/job/paid-social-growth-development-manager-w-m-d-enpal-berlin-rwfzswsgxnnh) — Berlin, Germany
- [Analyst CGO Office  (w/m/d)](https://feeny.ai/job/analyst-cgo-office-w-m-d-enpal-berlin-n8v2ntb27whj) — Berlin, Germany
- [Analyst Strategic Projects (w/m/d)](https://feeny.ai/job/analyst-strategic-projects-w-m-d-enpal-berlin-2acjgbrem887) — Berlin, Germany
- [Growth Development Manager (w/m/d)](https://feeny.ai/job/growth-development-manager-w-m-d-enpal-berlin-544e2xec978a) — Berlin, Germany