---
title: 'CDP Flex Customer Service Representative at Point C'
canonical: 'https://feeny.ai/job/cdp-flex-customer-service-representative-point-c-united-states-vz6ydyqteq19'
type: 'job'
last_seen: '2026-09-11'
---

# CDP Flex Customer Service Representative at Point C

- **Company:** Point C
- **Location:** United States
- **Compensation:** $35k–$40k
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/pointc/jobs/5396194008

## Job description

[Point C](https://pointchealth.com) is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.

Point C is seeking a customer-focused and detail-oriented Customer Service Representative to support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). This individual will serve as a key point of contact, delivering timely and accurate service via phone and email while ensuring compliance with internal policies and HIPAA guidelines. The ideal candidate is an effective communicator with a strong understanding of healthcare benefits and a commitment to providing an exceptional customer experience.

Primary Responsibilities:

- Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries
- Respond to inbound calls and emails with professionalism, empathy, and clarity
- Document all customer interactions accurately in the call tracking system
- Navigate and utilize multiple systems and tools to assist customers
- Translate internal processes into clear, understandable information
- Maintain confidentiality in accordance with HIPAA standards
- Contribute to a positive, team-oriented environment

Qualifications:

- High school diploma or equivalent required
- 1-2 years of customer service experience, preferably within benefits administration, healthcare, insurance, or a related field
- Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred
- Strong written and verbal communication skills with the ability to communicate complex benefit information clearly and effectively
- Experience with Alegeus (Wealthcare), Eldorado, or similar benefit administration platform preferred
- Familiarity with CSIpack preferred (training provided)
- Experience working in a CRM or Ticketing platform such as Zendesk
- Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader
- Demonstrate the ability to exercise accountability, teamwork, trust, innovation, and a commitment to delivering value in interactions with members, clients, and coworkers
- Ability to educate members on available self-service options, including the member portal, when applicable
- Ability to manage multiple priorities while maintaining accuracy, professionalism, and service-level expectations
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced, remote environment

Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Pay Transparency $35,000—$40,000 USD

Benefits:

- Comprehensive medical, dental, vision, and life insurance coverage
- 401(k) retirement plan with employer match
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)

- Paid time off (PTO) and disability leave

- Employee Assistance Program (EAP)

Equal Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

## About Point C

## Company Overview
- **One-liner**: Point C is a national independent Third-Party Administrator (TPA) that designs and administers self-funded health plans through an integrated model of administration, clinical support, and partner coordination.
- **Entity Type**: Private (Venture-backed; raised a Venture Round in November 2024 led by Shore Capital Partners)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: Not publicly available (leadership team has 40+ years of combined experience; company has been in business for decades)
- **Founders**: Not publicly available

## Core Business
- Primary industry: Healthcare Administration / Third-Party Administration (TPA) / Health Plan Services
- Target customers: Brokers and employers (self-funded health plans); B2B, primarily mid-market and enterprise
- Mission or purpose statement: "Drive value and reduce costs for our customers by thoughtfully administering benefit plans and providing innovative cost containment solutions."

## Products & Services
- **Self-Funded Health Plan Administration**: Full-service claims administration, eligibility management, compliance coordination, account management, and plan operations for self-funded employer groups.
- **Clinical Integration & Cost Containment**: Clinical guidance and pharmacy insight built into the model to reduce unnecessary spend and strengthen the member experience.
- **Data Transparency & Reporting**: Clear reporting and plan insights that help brokers and employers understand cost drivers, track performance, and act with confidence.
- **Consumer-Directed Benefits Support**: Support for HSAs, HRAs, and other consumer-directed benefit programs.
- **High-Touch Customer Service**: Responsive, hands-on support for brokers, employers, and members, with real people helping plans run smoothly.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue estimated at $1.0M–$5.0M (LinkedIn estimate); supports 100k+ employee lives and 650+ employer groups; 6 offices coast-to-coast
- **Notable Investors/Partners**: Shore Capital Partners (lead investor in 2024 venture round); independent board includes leaders from Optum, Navia Benefit Solutions, Centivo, and HPOne
- **Growth Signals**: 124 employees (+111.9% YoY, +94 people); LinkedIn followers grew 44.7% YoY; actively hiring across multiple departments (Account Management, Operations, Data Science, Finance, Sales, Claims)

## Competitive Advantages
- **Independent TPA Model**: Unlike many TPAs that are owned by carriers or large health systems, Point C is independent, allowing strategies to be shaped purely around client needs.
- **Integrated Operating Model**: Combines administration, clinical programs, reporting, and vendor coordination into one connected structure, reducing fragmentation common in self-funded plans.
- **National Scale with Local Service**: Operates 6 offices coast-to-coast while maintaining a service approach built around responsiveness and regional presence.
- **Deep Leadership Expertise**: Executive team with decades of experience from Optum, Coventry, and other major health plan organizations.

## Strategic Focus
- **Growth & Expansion**: Scaling the team aggressively (+111% headcount YoY) and expanding national presence.
- **Technology & Data**: Investing in data science, AI, and healthcare informatics (multiple AI intern roles posted) to enhance transparency and decision-making.
- **Member Experience**: Ongoing focus on improving the member experience across the healthcare journey.
- **Integrated Value Delivery**: Continuing to refine the connected model that aligns administration, clinical support, and partner coordination.

## Why Work Here
- **Remote-First Culture**: Nearly all roles listed as "United States - Remote" (with some in-person roles in Bellingham, WA and New York).
- **Growth Trajectory**: Rapidly scaling company (124 employees, up 111% YoY) with significant career advancement opportunities.
- **Meaningful Impact**: Work that carries "real operational and human impact" in healthcare.
- **Culture Values**: Accountability, collaboration, transparency, integrity, and thoughtful execution.
- **Hiring Activity**: Actively recruiting across Account Management, Operations, Data Science, Finance, Sales, and Claims.
- **Team Size**: Small enough for individual impact, large enough for national reach.

## Sources
1. [pointchealth.com](https://pointchealth.com/)
2. [pointchealth.com/about](https://pointchealth.com/about)
3. [pointchealth.com/about/leadership](https://pointchealth.com/about/leadership)
4. [job-boards.greenhouse.io/pointc](http://job-boards.greenhouse.io/pointc)
5. [linkedin.com/company/point-c](https://www.linkedin.com/company/point-c)

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- [Claims Examiner](https://feeny.ai/job/claims-examiner-point-c-bellingham-94qfz99g5m62) — Bellingham, WA
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