---
title: 'Center Manager at Career Team'
canonical: 'https://feeny.ai/job/center-manager-career-team-plano-yx49t7nt9a9s'
type: 'job'
last_seen: '2026-09-06'
---

# Center Manager at Career Team

- **Company:** Career Team
- **Location:** Plano, TX
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/careerteam/jobs/4729062005

## Job description

Career Team is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career Team is looking to hire a Center Manager who will be responsible for overseeing the operations of their assigned Workforce Solutions Center and ensuring services are delivered efficiently and effectively at the Center. This position is responsible for managing center budgets, supporting staff growth and development, maintaining program quality, and strengthening partnerships within the community. The Center Manger will report to the Operations Manager.

Your Impact on Career Team’s Success:

- Oversee all employment and training initiatives within the Workforce Solutions Center
- Ensure facilities, staff and clients have access to essential tools, materials, accessibility and safety procedures.
- Oversee purchasing processes and track spending related to center operations
- Maintain accurate inventory records and complete assigned reporting tasks
- Identify community partnerships, collaborate with other professionals and maintain partner relationships
- Coordinate and provide cross-training opportunities and assess employee performance, recommending recognition or corrective action as needed
- Manage the Center’s budget and achieve propose funding allocations for service delivery
- Coordinate with Business Services and Marketing & Comm. to host outreach and promotional events to raise awareness of center services in the community
- Create and execute customer satisfaction strategies with measurable improvement goals
- Track service outcomes for clients and staff to uphold high-quality delivery standards
- Welcome and address customer complaints in compliance with the grievance & complaint procedures adhering to reporting and tracking requirements to achieve customer satisfaction goals.
- Ensure that the Center is appropriately engaging industry sectors to meet/exceed customer expectations
- Evaluate and understand all performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures
- Coordinate with Program Managers to ensure service delivery workflows are adhered to and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled
- Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers
- Approach each day and task with a “ZAG” mindset
- Other duties and projects as needed

The Ideal Qualifications for this Position Include:

- A Bachelor's degree in Bachelor’s degree in business, marketing, public relations, or community organization or development or equivalent experience
- Minimum of 4 years of supervisory or management experience
- Preferred knowledge of the workforce development program operations and development
- Strong business knowledge of customer service best practices and performance management.  Experience in training and coaching/mentoring
- Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to interact with employees at all levels
- Excellent interpersonal skills and both written and oral communications skills
- Need strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment
- Must have a valid driver's license and adequate vehicle insurance coverage

Additional Skills/Knowledge Career Team Would Love for This Role:

- Bilingual or Multilingual
- Master’s or MBA Degree
- Experience and knowledge of workforce development contracts/programs
- Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Employment Type:  Full-Time, Exempt Employee

Salary: $70,000 - $80,000/year

Job Site: On Site

Travel:  15-20%

About Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

- Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
- Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
- Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
- Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.

## About Career Team

## Company Overview
- **One-liner**: Career Team delivers workforce development services and career-readiness software to job seekers, government agencies, workforce boards, and educational institutions.
- **Entity Type**: Private (bootstrapped, no funding rounds disclosed)
- **Headquarters**: Shelton, Connecticut, United States
- **Founded**: 1996
- **Founders**: Chris Kuselias and Sue Kuselias

## Core Business
- **Primary industries**: Workforce development, government services, education technology
- **Target customers**: B2G (government workforce boards, state DOL/DOC/DHS agencies), B2B (employers), and B2C (job seekers); also serves colleges/universities and non-profits.
- **Mission**: “Accelerating the human condition” by closing the opportunity divide, reducing unemployment, and eradicating poverty through high-touch and high-tech services and software.

## Products & Services
- **Workforce Services**: Direct-service contracts for WIOA Adult/DW/Youth, SNAP, TANF, and reentry programs. Includes case management, career advising, business services, and family support delivered through physical centers and remote channels.
- **Career Edge (EDGE)**: A competency-based learning management system (LMS) and case management platform. Features include career readiness courseware, interview simulation trainer, labor exchange, timesheets, referral tracking, and provider management. Used by 500+ campuses and over 20 states.
- **Career Team University (CTU)**: Internal professional development platform with 50+ online short-form courses, originally created during the pandemic for staff training.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (privately held)
- **Key Metrics**: Over 1 million job seekers served; 43 workforce centers; 500+ campuses using Career Edge; annual revenue estimated at ~$5.8M (LinkedIn estimate, may not reflect full government contract revenue).
- **Notable Investors / Partners**: No external investors. Key government partners include Connecticut Department of Social Services, The Workplace (CT), North Central Texas Workforce Board, Missouri Department of Corrections, Kentucky and Philadelphia reentry programs. Featured on CBS 60 Minutes; named to INC 500 Fastest Growing Companies (1997); recipient of US Chamber of Commerce Blue Chip Enterprise Award.
- **Growth Signals**: 
  - Headcount: 256 employees (LinkedIn, +32.8% YoY) with 64 active job postings (+166.7% YoY).
  - Largest contract in company history launched in October 2025: managing workforce development across 14 counties in North Central Texas.
  - Expanding reentry programs for returning citizens (Missouri pilot serving 19,000 individuals).
  - New CEO Aaron Kelley (formerly VP/GM at Tyler Technologies) joined in 2024.
  - Nine-member Board of Directors established in 2022 to support scaling.

## Competitive Advantages
- **Hi-Touch + Hi-Tech model**: Combines in-person career advising and case management with proprietary software (Career Edge), enabling integrated service delivery that few competitors match.
- **Proven outcomes**: 75% of long-term unemployed participants in a 60 Minutes-featured pilot found work after using Career Edge.
- **Longevity and trust**: Operating since 1996 with deep expertise in government contracting, compliance (WIOA, TANF, SNAP), and serving hard-to-employ populations.
- **Scalable platform**: Career Edge is adopted by schools, universities, and state agencies across 20+ states, creating a network effect and recurring revenue.

## Strategic Focus
- **Scale government contracts**: Leveraging the North Central Texas win to pursue additional large regional and state-wide workforce system contracts.
- **Expand reentry and justice-involved programs**: Building on successful pilots in Missouri, Kentucky, and Philadelphia to reduce recidivism through employment readiness.
- **Deepen software capabilities**: Enhancing Career Edge with AI-driven tools (e.g., interview simulation, skills matching) and expanding its use beyond workforce boards into higher education and employer partners.
- **Talent and culture investment**: Growing the “Culture Club” and Career Team University to retain mission-driven staff as headcount scales.

## Why Work Here
- **Mission-driven impact**: Work directly helps underserved populations – the long-term unemployed, returning citizens, SNAP recipients – achieve self-sufficiency.
- **Rapid growth**: 33% headcount growth in the past year and a surge in job postings (166% yearly increase) signal strong upward mobility and new opportunities.
- **Culture focus**: Dedicated “Culture Club” for internal engagement, plus Career Team University for continuous professional development.
- **Flexible work options**: Many roles are remote (e.g., Business Analyst, Lead Software Engineer, Virtual Career Trainer) or hybrid; field positions are available across 43 centers in 15+ states.
- **Engineering and product opportunities**: Building and maintaining Career Edge (LMS, case management, AI interview trainer) offers meaningful technical challenges in edtech/govtech.

## Sources
1. [Career Team About Page](https://careerteam.com/about-us/)
2. [Career Team Homepage](https://careerteam.com/)
3. [Career Team Careers Page](https://careerteam.com/careers/)
4. [Career Team Greenhouse Job Board](http://job-boards.greenhouse.io/careerteam)
5. [Career Team LinkedIn Profile](https://www.linkedin.com/company/career-t-e-a-m--llc)

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