---
title: 'Centivo On-site Hiring Event for Member Care Specialists at Centivo'
canonical: 'https://feeny.ai/job/centivo-on-site-hiring-event-for-member-care-specialists-centivo-buffalo-2sxy5qbbv0k2'
type: 'job'
last_seen: '2026-09-15'
---

# Centivo On-site Hiring Event for Member Care Specialists at Centivo

- **Company:** Centivo
- **Location:** Buffalo, NY
- **Compensation:** $20–$23/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/centivo/314f7018-05c0-4545-a812-de7c1af268b2

## Job description

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Centivo is having an on-site hiring event to fill multiple Member Care Specialist positions! Date/Time: Wednesday, September 16, 2026 at 4:00 pm to 7:00 pm. Location: Our Buffalo office at Fairmont Creamery [199 Scott Street Buffalo, NY 14204](https://maps.app.goo.gl/uZNESggkJHT2xUfd7)https://www.google.com/maps/dir/42.893312,-78.872576/UB+Downtown+Gateway,+77+Goodell+St,+Buffalo,+NY+14203/@42.8937183,-78.8730191,17z/data=!3m1!4b1!4m9!4m8!1m1!4e1!1m5!1m1!1s0x89d3125b0e1ca671:0x9232ce129c4a5c82!2m2!1d-78.8683123!2d42.8945069?entry=ttu We’ll be conducting our entire recruiting process on-site, including a brief assessment, so come prepared to interview and showcase your skills! Apply early so our team can review your application and reach out before the event. Please note: candidates may be asked to complete a short assessment as part of the process. No time to apply? No problem! Just bring your resume and stop by — walk-ins are welcome. Prior customer service experience in health insurance is a plus but not required as we provide a paid training program scheduled to start Monday, October 19, 2026, Monday to Friday in the Buffalo office. A career in healthcare needs to begin somewhere and we believe this is a great place to kick it off (and grow) with an hourly rate starting at $20 (up to $23 depending on prior experience). If you think you’d like:

- Supporting members and health care providers on inquiries
- Researching and solving complex problems
- Educating members and health care providers on benefits and navigation of our site
- Disrupting the healthcare system

you might be our next Member Care Specialist! Still reading? Here is more about the opportunity. What you’ll do:

- Accept inbound calls from members and providers on inquiries pertaining to benefits, eligibility, and claims
- Research complex inquiries by use of tools, documentation, and outbound calls
- Educate members and providers on the benefits and navigation of Centivo site, tools, and applications
- Document all interactions and ensure proper processes/procedures are followed and follow-up action is taken
- De-escalate calls when necessary
- Address first-level complaints and provide assistance on appeals as needed;

You should have:

- High school diploma or GED
- Some computer skills
- Familiarity with the Microsoft operating system and their suite of applications (Outlook, Word, Excel)
- And can quickly learn other proprietary computer systems
- Ability to communicate professionally, both written and verbal
- Attention to detail
- Problem-solving skills

These are not required, but would be nice to have:

- Fast-paced call center experience
- Previous claims experience and/or medical billing experience

Location: This role is in-person, located in our downtown Buffalo, NY office Who we are: Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit [centivo.com](http://centivo.com). Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.

## About Centivo

## Company Overview
- **One-liner**: Centivo designs primary-care-centered health plans for self-funded employers, sold through benefits brokers and consultants, aiming to lower healthcare costs and improve outcomes.
- **Entity Type**: Private (funded)
- **Headquarters**: Buffalo, New York, USA (with an office in New York City)
- **Founded**: 2017
- **Founders**: Ashok Subramanian (CEO)

## Core Business
- **Primary industry/industries**: Healthcare (Health Insurance / Health Plan Administration)
- **Target customers**: B2B; self-funded mid-market and large employers (50+ employees) and the benefits brokers/consultants who serve them.
- **Mission or purpose statement**: To provide people with the healthcare they deserve by building a primary-care-centered health plan that lowers costs and improves outcomes for employers and employees.

## Products & Services
- **Primary-Care-Centered Health Plan**: A self-funded health plan for employers. The model centers on a committed, outcomes-driven primary care team. Every member selects a PCP who acts as a care coordinator, managing referrals and follow-ups to reduce fragmented, expensive care. The plan features $0 primary care, low-cost generics, and no deductibles on many services, making it affordable for employees to use.
- **Virtual Primary Care**: An integrated, PCMH-recognized virtual primary care practice for remote care.
- **Member App**: A simple app for plan usage, with predictable costs and integrated virtual care.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: Total Funding (amount not publicly disclosed in search results). The company is funded by private equity and venture capital.
- **Notable Investors/Partners**: Not explicitly named in the provided search results, but the company is backed by private equity and venture capital.
- **Growth Signals**: The company is expanding nationally, with availability in 14 states (California, Colorado, Connecticut, Florida, Iowa, Kansas, Missouri, New Jersey, New York, North Carolina, Pennsylvania, Texas, Washington, Wisconsin). It reports average employer savings of ~15-30% and an average annual employee out-of-pocket cost of $409 (compared to an industry average of $1,650). The leadership team includes a new President & COO, Jim McNary, to accelerate national expansion.

## Competitive Advantages
- **Primary-Care-First Model**: A strong focus on primary care as the central point of coordination reduces unnecessary specialist visits, imaging, and ER use, directly lowering costs.
- **Cost Transparency & Savings**: Employers save ~15-30% compared to traditional fully-insured plans. Employees benefit from $0 primary care, low-cost generics, and an average annual out-of-pocket cost of $409 (vs. $1,650 industry average).
- **Self-Funding Accessibility**: Makes self-funding accessible for mid-market employers (50+ employees) by handling plan administration, network, and care coordination, with stop-loss insurance for catastrophic claims.
- **Curated Provider Network**: Partners with health systems that meet stringent price and quality standards, with a laser focus on primary care.

## Strategic Focus
- **National Expansion**: Actively expanding into new U.S. markets, with a current presence in 14 states. The hiring of a President & COO signals a focus on scaling operations.
- **Product & Technology Development**: Continued investment in its technology platform, including the member app and virtual care capabilities, to improve member experience and operational efficiency.
- **Deepening Broker & Consultant Relationships**: The company is sold through benefits brokers and consultants, indicating a strategic focus on strengthening these partnerships to drive growth.

## Why Work Here
- **Culture**: Described as mission-driven, with a focus on changing the healthcare system. The culture values resilience, positivity, and being "uncommon." Team members are encouraged to speak up and share ideas regardless of title or tenure. The company emphasizes Diversity, Equity, Inclusion, and Belonging (DEIB).
- **Work Model**: Hybrid/remote-friendly. With headquarters in Buffalo and an office in New York City, the company has team members spread across the country. They use technology and regular company-wide "Huddles" to keep everyone connected and engaged with senior leadership.
- **Benefits**: Offers great medical coverage (including the Centivo plan), dental, vision, life and disability insurance, a 401(k) plan, commuting and dependent care FSA, generous parental leave, and time off policies. Team members also have the opportunity to earn bonuses and equity.
- **Career Development**: The company encourages hands-on development and a culture where everyone can speak up and share ideas. They believe in building on existing skills and growing through new experiences.
- **DEIB**: The company has formal processes and programming to support Equity, Inclusion, and Belonging, valuing individuals for their whole selves across all facets of identity.

## Sources
1. [centivo.com](https://centivo.com/)
2. [centivo.com/working-at-centivo](https://centivo.com/working-at-centivo/)
3. [linkedin.com](https://www.linkedin.com/company/centivo)
4. [centivo.com/our-team](https://centivo.com/our-team/)

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