---
title: 'Central Intake Processor at Horace Mann'
canonical: 'https://feeny.ai/job/central-intake-processor-horace-mann-plano-dj0y9b9c7tv2'
type: 'job'
last_seen: '2026-09-16'
---

# Central Intake Processor at Horace Mann 

- **Company:** Horace Mann 
- **Location:** Plano, TX
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/horacemannservicecorporation/jobs/6191524004

## Job description

Horace Mann is seeking a dependable and detail-oriented Central Intake Processor to join our Supplemental & Group Operations team. As part of Central Intake, you’ll help ensure important policy and customer documents are accurately processed, scanned, routed, printed, and mailed to support efficient service across the organization.

Reporting to the Operations Manager and working under direct supervision, this role supports policy issuance, Central Intake scanning, correspondence, and document workflows. It’s an excellent opportunity for someone who is organized, comfortable working with detailed information, and enjoys being part of a collaborative team where accuracy and timely execution matter.

## Key Responsibilities

Policy Issuance & Processing

- Verify the accuracy of policy print documents against corresponding applications.
- Confirm policies are active prior to mailing.
- Print applications for duplicate policies and Policy Owner Services (POS) mailings and assemble policy packages for distribution.
- Process policies requiring special handling, including applicable state-specific requirements.
- Build duplicate policies for older policy records as needed.
- Create and maintain daily reports related to policy printing activity.

Document Intake & Workflow Management

- Open, sort, scan, and route incoming mail and documents into the appropriate workflow queues for Supplemental, Group, and P&C business areas.
- Release jobs from workflow queues for printing.
- Process and mail correspondence on behalf of departments across the organization.
- Complete claims back-scanning and assist with Claims document linking as needed.
- Maintain files appropriately until they are eligible for purging.
- Ensure documents are accurately classified, processed, and routed to support downstream business processes.

Operational & Department Support

- Assist with departmental requests and special projects as needed.
- Maintain cross-training across Central Intake responsibilities to provide flexible team coverage.
- Provide backup support to the front desk when needed.
- Collaborate with team members and business partners to ensure work is completed accurately and timely.

## Qualifications & Experience

Required

- High School Diploma or GED.
- 1–2 years of office experience.
- Strong attention to detail and commitment to accuracy.
- Effective organizational and time-management skills.
- Ability to follow established procedures and manage multiple tasks.
- Basic computer skills and ability to learn document processing and workflow systems.
- Ability to work effectively both independently and as part of a team.

## Skills & Competencies

- Attention to detail and accuracy
- Organization and prioritization
- Document processing and records management
- Dependability and follow-through
- Ability to learn new systems and workflows
- Teamwork and collaboration
- Customer and business partner service
- Adaptability and willingness to cross-train

Pay Range:

- $16.59 - $22.28/hr. + bonus

Salary is commensurate to experience, location, etc. Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our [California Consumer Privacy Notice](https://www.horacemann.com/privacy/ccpa)

All applicants should review our [Horace Mann Privacy Policy](http://www.horacemann.com/privacy.aspx)

## About Horace Mann 

## Company Overview
- **One-liner**: Horace Mann is the largest financial services company focused exclusively on helping America’s educators and others who serve the community achieve lifelong financial success.
- **Entity Type**: Public (NYSE: HMN)
- **Headquarters**: Springfield, Illinois, USA
- **Founded**: 1945
- **Founders**: Two Springfield, Illinois, teachers

## Core Business
- **Primary industry**: Insurance and Financial Services
- **Target customers**: K-12 educators, school employees, and their families (B2C and B2B via school districts)
- **Mission or purpose statement**: To help educators and others who serve the community achieve lifelong financial success.

## Products & Services
- **Auto Insurance**: Personal auto coverage tailored for educators.
- **Homeowners Insurance**: Property insurance for homes and belongings.
- **Life Insurance**: Term and permanent life insurance solutions.
- **Retirement Solutions**: 403(b) retirement plans, mutual funds, and financial planning.
- **Supplemental Health Insurance**: Accident, hospital, cancer, and critical illness coverages.
- **Group Benefits**: Disability, life, and supplemental health insurance offered through school districts.
- **Student Loan Solutions**: A no-cost program to help educators navigate student loan forgiveness, having identified more than $716 million in available forgiveness.
- **Financial Wellness Workshops**: Free educational resources for educators and public sector workers.

## Market Standing
- **Market Cap**: Approximately $1.8 billion (as of mid-2026)
- **Key Metric**: Annual Revenue (latest full year): ~$1.5 billion (publicly reported); serves approximately 1 million of the nation’s nearly 8 million K-12 teachers and support staff.
- **Notable Investors/Partners**: Horace Mann Educators Foundation (charitable arm); partnership with DonorsChoose for classroom crowdfunding.
- **Growth Signals**: 17 consecutive years of dividend increases; consistent stock repurchases ($124 million since 2011); commitment to a sustainable double-digit return on equity; 61% reduction in Scope 1 and Scope 2 emissions from 2019 baseline.

## Competitive Advantages
- **Specialized focus**: Exclusive dedication to the educator market, allowing deep understanding and tailored products.
- **Trusted brand**: Long-standing reputation (founded 1945) and high customer loyalty among educators.
- **Distribution network**: Combination of local agents (Retail) and school district partnerships (Worksite).
- **Financial strength**: Rated by independent agencies as solid in meeting obligations, supporting long-term stability.

## Strategic Focus
- **Current priorities**: Expanding reach to more of the 8 million K-12 educators; growing the Worksite business through school district partnerships; enhancing digital and direct-to-consumer channels; continuing to reduce environmental footprint and strengthen corporate social responsibility.

## Why Work Here
- **Culture**: Collaborative and inclusive culture with active Employee Resource Groups, an Inclusion and Engagement Committee, and a listening strategy to regularly solicit and respond to employee feedback.
- **Remote/Hybrid**: Hybrid work arrangements for most employees.
- **Benefits**: Up to 8% company-paid 401(k) contribution (with 5% employee contribution); medical, dental, and vision plans from day one; 20 days of paid time off in the first year plus 10 paid holidays; annual bonus program based on company performance.
- **Professional development**: Opportunities to grow within a mission-driven organization committed to having a positive impact on the educational community.
- **Corporate social responsibility**: Strong focus on community engagement, with nearly $480,000 awarded in 2024 through the Horace Mann Educators Foundation.

## Sources
1. [Horace Mann Overview - Investors](https://investors.horacemann.com/overview/default.aspx)
2. [Horace Mann About Us](https://csr.horacemann.com/about)
3. [Horace Mann Corporate Careers](http://www.horacemann.com/about-us/careers/corporate-careers)
4. [Horace Mann Careers Page](https://www.horacemann.com/en/about-us/careers)
5. [Horace Mann Main Website](http://www.horacemann.com/)

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