--- title: 'Central Support Specialist at Medsien' canonical: 'https://feeny.ai/job/central-support-specialist-medsien-in-the-ggsnfzy08nnz' type: 'job' last_seen: '2026-11-10' --- # Central Support Specialist at Medsien - **Company:** Medsien - **Location:** IN the, United States - **Work type:** remote - **Posted:** 2026-11-09 - **Last confirmed live:** 2026-11-10 - **Apply:** https://job-boards.greenhouse.io/medsien/jobs/5289125007 ## Job description Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien’s unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management. More than 60% of all U.S. adults—over 150 million people—live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor’s office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact. Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand its team. We are seeking an organized, motivated, and passionate Central Support Specialist to join our team of talented and inspiring colleagues in a fast-paced environment. As a Central Support Specialist, you will support daily operations and help ensure requests and inquiries are handled promptly and professionally. You will coordinate with teams across the organization, such as sales, product, engineering, and operations, to route requests to the right people and follow up until they are resolved. The ideal candidate is a practical problem-solver who communicates clearly, stays organized, and brings structure and teamwork to cross-functional work. ## Key Responsibilities - Support day-to-day communications and operational needs. - Provide professional and timely assistance with general inquiries. - Coordinate requests with appropriate teams and resources. - Maintain accurate records and support follow-up as needed. - Assist with administrative tasks and internal coordination. - Identify concerns or opportunities for improvement and share them with the appropriate team. - Maintain confidentiality when handling sensitive information. - Take on additional responsibilities as organizational needs evolve. ## Qualifications / Skills - A friendly, professional, and customer-focused approach. - Strong communication and listening skills. - Good judgment and a practical approach to problem-solving. - Organization, attention to detail, and consistent follow-through. - Flexibility when managing multiple priorities. - Reliability and a willingness to take ownership. - Comfort working independently and collaboratively. - Openness to learning new tools and processes. - Previous experience in customer service, administrative support, operations, healthcare, or a related field preferred. - Strong verbal and written communication skills. - Comfortable using computers and learning new systems. - Ability to manage tasks accurately and efficiently. - A positive attitude and commitment to providing dependable support. ## Benefits we offer - Competitive salary - Comprehensive medical, vision, and dental coverage - Generous tiered PTO policies - Remote work opportunity - High level of autonomy - Training, mentorship, and coaching from leadership Our Process We’ll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and must prioritize who we speak to. Employment at Medsien is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics. Thank you for taking the time to apply for a position at Medsien! ## About Medsien ## Company Overview - **One-liner**: Medsien provides a scalable, AI-powered platform and services for remote care management, helping healthcare organizations streamline chronic care, remote patient monitoring, and related programs. - **Entity Type**: Private (Venture-backed, Seed stage) - **Headquarters**: San Francisco, California, United States - **Founded**: 2018 - **Founders**: Hamed Ahmadi, Sina Torabi ## Core Business - **Primary industry**: Healthcare technology (remote care management) - **Target customers**: Accountable Care Organizations, independent practices, FQHCs & community health centers, hospitals and health systems (B2B) - **Mission or purpose**: To simplify and streamline remote care so that connections between patients and providers are seamless, ultimately improving outcomes for the most vulnerable patients. ## Products & Services - **Chronic Care Management (CCM)**: Technology-enabled program to manage chronic conditions with automated tracking, reporting, and billing. - **Remote Patient Monitoring (RPM)**: Continuous monitoring of patient vitals and health data outside traditional clinical settings. - **Remote Therapeutic Monitoring (RTM)**: Focused on pain management and therapeutic response, including the first on-market RTM solution for pain management (launched 2022). - **Principal Care Management (PCM)**: Care management for patients with a single high-risk condition. - **Annual Wellness Visits (AWV)**: Support for conducting and documenting annual wellness visits. - **Advanced Primary Care Management (APCM)**: Fully managed solution launched in July 2025 to power the next generation of primary care. - **Hybrid Services**: Medsien augments its technology with a team of certified care partners (e.g., Certified Medical Assistants) to handle patient outreach, enrollment, and follow-up. All offerings are delivered via a SaaS platform with AI-driven workflow automation and deep EHR integrations. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of **$9.15M** across multiple rounds (last known: Seed round of $4.3M in June 2022) - **Notable Investors/Partners**: - Lead investors: Naples Technology Ventures, Merus Capital - Strategic partner: Veradigm (named Veradigm Connect's "App of the Month" in May 2024) - **Growth Signals**: - Headcount grew **24.2% YoY** (to ~67 employees) as of mid-2025 - Opened offices in Istanbul, Turkey (engineering hub) and expanded to UK and Austria - Launched a fully managed APCM solution in July 2025 - Active job postings grew **122% YoY**, indicating aggressive hiring ## Competitive Advantages - **AI-native automation**: Generative AI automates enrollment, documentation, reporting, and billing workflows from start to finish. - **Hybrid technology + human touch**: Offers both a platform and a team of certified care coordinators, reducing the need for clients to hire additional staff. - **Seamless EHR integration**: Comprehensive ecosystem integrations allow rapid deployment with existing health IT stacks. - **Patient engagement focus**: Personalized, empathetic outreach drives high engagement and better outcomes for vulnerable populations. ## Strategic Focus - **Scaling Advanced Primary Care Management (APCM)**: The latest product launch targets the growing value-based care market. - **Expanding AI capabilities**: Continued investment in generative AI to reduce administrative burden for providers. - **Geographic expansion**: Growing engineering and operations presence in Turkey while maintaining US headquarters. - **Deepening partnerships**: Leveraging relationships like Veradigm to reach more healthcare organizations. ## Why Work Here - **Mission-driven impact**: Work on technology that directly improves the lives of over 150 million Americans with chronic conditions. - **Culture & values**: Emphasizes trust, harmony, and empathy; described as empathetic and collaborative. - **Remote & hybrid options**: Many clinical and some corporate roles are remote in the US; engineering roles are on-site in Istanbul; some roles are hybrid in San Francisco. - **Growth opportunities**: Rapidly scaling company (headcount up 24%, job postings up 122%) offering career advancement. - **Engineering culture**: Small, high-impact engineering team working with modern stack; roles listed include Full-Stack, Back-End, Mobile QA, and UI/UX. - **Notable perks**: Not explicitly listed, but the company offers the chance to shape a growing platform and work with top-tier healthcare investors. ## Sources 1. [medsien.com](https://www.medsien.com/) 2. [medsien.com/company](https://www.medsien.com/company) 3. [job-boards.greenhouse.io/medsien](https://job-boards.greenhouse.io/medsien) 4. [linkedin.com/company/medsien](https://www.linkedin.com/company/medsien) 5. [builtin.com/company/medsien](https://builtin.com/company/medsien) ## Other roles at Medsien - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-medsien-new-york-v2t0rh59sxvp) — New York, NY - [On-Site Enrollment Specialist - Newport, TN](https://feeny.ai/job/on-site-enrollment-specialist-newport-tn-medsien-newport-mprfhan0m83w) — Newport, TN - [On-Site Enrollment Specialist - Suffolk, VA](https://feeny.ai/job/on-site-enrollment-specialist-suffolk-va-medsien-suffolk-pfyesx5sbr34) — Suffolk, VA - [Central Support Specialist](https://feeny.ai/job/central-support-specialist-medsien-istanbul-9gtkzgwcpfmg) — Istanbul, Turkey - [Product Manager](https://feeny.ai/job/product-manager-medsien-istanbul-5wcksw1njt4f) — Istanbul, Turkey - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-medsien-istanbul-m8h9jqwz953d) — Istanbul, Turkey - [Enrollment Sales Manager- Clinical Operations](https://feeny.ai/job/enrollment-sales-manager-clinical-operations-medsien-united-states-sb6sbfhpvh2w) — United States - [Senior Software Developer](https://feeny.ai/job/senior-software-developer-medsien-istanbul-dgzy20zkqhjp) — Istanbul, Turkey - [Account Executive](https://feeny.ai/job/account-executive-medsien-united-states-6dfsanarfd4v) — United States - [Remote Certified Medical Assistant- Bilingual Spanish](https://feeny.ai/job/remote-certified-medical-assistant-bilingual-spanish-medsien-in-5cs0am4kphky) — IN, United States