---
title: 'Certified Medical Assistant at Twin Health'
canonical: 'https://feeny.ai/job/certified-medical-assistant-twin-health-united-states-m846ktsa40y9'
type: 'job'
last_seen: '2026-10-20'
---

# Certified Medical Assistant at Twin Health

- **Company:** Twin Health
- **Location:** United States
- **Compensation:** $22/hr
- **Work type:** remote
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-20
- **Apply:** https://job-boards.greenhouse.io/twinhealth/jobs/6225685004

## Job description

Twin Health

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Opportunity

At Twin, Certified Medical Assistants work across multiple practice areas and support both clinical and administrative tasks. This role is heavily team-oriented and relies on strong communication and organizational skills. The CMA has primary responsibility for supporting the entire member journey from new member Intake and Enrollment to active member program care management. This role will work in partnership with the nursing team to support operational standards and best practices. Specific daily responsibilities include preparing charts, scheduling appointments and conducting intake tasks such as medication reconciliation, confirming primary care provider (PCP) and specialist details, as well as verifying pharmacy information. MAs working in Enrollment also conduct scheduled member phone calls as part of Twin’s on-boarding process and coordinate with a team of service advisors and Registered Nurses. Proficiency in scheduling and documentation, experience with multiple systems and platforms, as well as the ability to engage with members and teammates are critical success factors for this role. Additional considerations include ability to work with competing priorities and comfort with change.

The schedule options for this position are:

- Tues-Sat 9:00 AM - 5:30 PM CST
- Mon-Fri 8:30 AM - 5:00 PM EST
- Mon-Fri 8:00 AM - 5:00 PM PST

## Responsibilities

- While the primary assignment could be within any of these practice areas, the Twin MA team is cross-trained and works across multiple practice areas such as Intake, Member Enrollment and Member Program Activation
- Works cross-collaboratively to capture, enter and confirm health profile information vital for virtual on-boarding and visits
- Collects and maintains accurate Twin members’ health information and upholds compliance (HIPAA)
- Conducts new member phone call visits with scripting and completes documentation; effectively engages members about Twin Health and in partnership with Enrollment team
- Supports scheduling coordination and helps ensures accuracy of scheduled member visits
- Coordinates with the care team and nursing team to provide administrative support for care management activities and team level projects
- Also assists with and completes medication requests, tasking actions, lab reminders and scheduling,  prior authorizations, and other non-clinical triaging
- Demonstrates excellent communication skills with passion and empathy while also documenting with accuracy and detail
- May support pilots and efforts at a high-level and help identify impact(s) related to changes
- Helps identify and address potential challenges by providing feedback (i.e. may help track and report on specific processes, as determined by managing team)
- May include member outreach to help complete med entry and capture missing information
- Utilizes EMR tools/platforms, portal messages, phone calls, faxes and/or letters
- May help initiate medication refill requests
- Assists RN in coordinating and completing on-boarding tasks
- Participates in team huddles, care management planning and operations meetings
- Participates in continuous process improvement activities and initiatives
- May help close loop regarding the sharing of educational materials to members prior to onboarding visit (pharmacy coupons, use of supplements, and need for most accurate and up to date PCP and pharmacy information from potential members)
- This position supports clinical operations through team workqueues and daily tasking assignments
- Performs administrative tasks (indirect care) that support the care team
- May perform follow-up calls to members and primary care/providers regarding their experience and any high-level, program-related questions or issue resolution needs
- Actively refers to reports and various trackers to help close operationally related gaps
- Works under general supervision of the Team Leader and/or Registered Nurse Ops Manager
- Confers with managing team leader on any unusual situations
- Licensed health professionals are available to non-clinical administrative staff while performing initial screening and related care management/program enrollment tasks
- Completes other duties as assigned, such as helping to update policies and procedures, learning new technology, etc.

## Qualifications

- National Certification in Medical Assisting
- Strong communication skills, both written and verbal
- Empathy and the ability to connect with members and teammates, care team members
- 2+ years of college
- 5+ years of experience in a healthcare setting, working with clinicians
- Role requires proficiency level typically achieved with three-five years of experience in healthcare as a Medical Assistant, Certified Medical Assistant (CMA), Health Unit Coordinator, etc.
- Displays ability to communicate with others effectively, listen closely and convey information clearly
- Demonstrates strong organizational skills with ability to work efficiently and effectively in a fast paced, innovative environment
- Manages multiple, competing priorities and enjoys details
- Likes to work independently and as part of a high performing team
- Enjoys problem solving and takes initiative to present solutions
- Experience with electronic health records and platforms
- Experience using audio/visual technology or video conferencing platforms
- Knowledge of healthcare practices and medical vocabulary
- Knowledgeable in patient intake, capturing necessary medical info and medication reconciliation
- Access to high-speed internet and phone lines
- Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases.
- Bilingual, fluent in Spanish preferred

## Compensation and Benefits

The compensation range for this position is $21.63 per hour.

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

- A competitive compensation package in line with leading technology companies
- A remote and accomplished global team
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan

Salary range for US jobs US Salary Range $21.63—$21.63 USD

We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a [twinhealth.com](http://twinhealth.com/) email address. We will never ask you to complete a text interview or request financial details during the interview process.

## About Twin Health

## Company Overview
- **One-liner**: Twin Health combines a Whole Body AI Digital Twin with personalized clinical care to reverse chronic metabolic conditions like type 2 diabetes, obesity, and fatty liver disease.
- **Entity Type**: Private (Venture-backed; latest round: Venture Round in May 2025)
- **Headquarters**: Menlo Park, California, USA
- **Founded**: 2018
- **Founders**: Jahangir Mohammed (CEO)

## Core Business
- **Primary industry/industries**: Digital health / metabolic health / healthcare technology
- **Target customers**: B2B – employers and health plans offering a metabolic health benefit; B2C indirectly through those plans
- **Mission or purpose statement**: To reverse chronic diseases and help people live healthier and happier lives by understanding that every person is unique.

## Products & Services
- **Whole Body AI Digital Twin™**: A personalized, real-time model of an individual’s metabolism built from data gathered via sensors, wearables, meal logs, and lab results. The digital twin provides daily, personalized guidance on nutrition, activity, sleep, and stress.
- **Clinical Care Team**: Personal team of providers and health coaches who guide members through lifestyle changes and medication reduction.
- **Insights & Tracking**: Continuous glucose monitoring integration, progress dashboards, and metabolic impact analysis for each food and activity.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total funding of **$350.3M** across multiple rounds (Series A: $18M, Series B: $25.5M, Series C: $155M, Series D: $50M, plus a $48.8M venture round in May 2025)
- **Notable Investors/Partners**: Temasek Holdings (led Series D), ICONIQ Growth (led Series C), Sequoia Capital, Corner Ventures
- **Growth Signals**: 
  - Clinical validation published in NEJM Catalyst, The Lancet, Nature, JACC, and presented at the American Diabetes Association and American Heart Association.
  - 73% of members eliminated glucose-lowering medications; average A1C drop of 2.2 points; average weight loss of 14 lbs in 6 months.
  - Named one of “America’s Best Startup Employers 2024” by Forbes and “Most Loved Workplace® 2024” by Newsweek.

## Competitive Advantages
- **Proprietary Whole Body AI Digital Twin technology**: A unique, patented approach that models each person’s unique metabolism in real time.
- **Clinically proven outcomes**: Peer-reviewed studies in top journals (NEJM Catalyst, The Lancet, Nature Scientific Reports) show diabetes reversal and medication elimination.
- **End-to-end integrated care model**: Combines AI-driven insights with a human clinical care team, achieving both clinical and cost savings (e.g., $8.4K annual savings per member on high-cost meds).

## Strategic Focus
- Scaling partnerships with employers and health plans to expand access to the metabolic health benefit.
- Continuing clinical research to deepen the evidence base for reversing type 2 diabetes, obesity, and related conditions.
- Enhancing the AI digital twin platform with additional insights (e.g., managing hypertension, PCOS).

## Why Work Here
- **Culture & Recognition**: Certified “Most Loved Workplace® 2024” and named a Forbes “America’s Best Startup Employer 2024.” High Glassdoor rating (4.1) and 86% CEO approval.
- **Remote/Hybrid Policy**: Most roles are remote within the USA; flexible work hours.
- **Benefits**: Unlimited PTO, 100% paid medical/dental/vision for employees (80% for families), 16 weeks paid primary parental leave (8 weeks secondary), 401(k) with financial wellness advocates, personalized perk stipends.
- **Engineering Culture**: Open roles in AI, platform engineering, data analytics, product design; emphasis on candid communication, shared principles, and making the best idea win.

## Sources
1. [usa.twinhealth.com/company](https://usa.twinhealth.com/company)
2. [usa.twinhealth.com/careers](https://usa.twinhealth.com/careers)
3. [usa.twinhealth.com](https://usa.twinhealth.com/)
4. [linkedin.com/company/twinhealth](https://www.linkedin.com/company/twinhealth)
5. [job-boards.greenhouse.io/twinhealth](http://job-boards.greenhouse.io/twinhealth)

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