---
title: 'Chain Account Manager at HRS'
canonical: 'https://feeny.ai/job/chain-account-manager-hrs-cologne-sat67x7j3scc'
type: 'job'
last_seen: '2026-09-07'
---

# Chain Account Manager at HRS

- **Company:** HRS
- **Location:** Cologne, Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/hrs/d090d645-d5ed-4da6-989e-6c3c59e295ac

## Job description

As Chain Account Manager, you will own and develop a portfolio of strategic hotel chain partnerships within your region.

Your role goes beyond managing individual hotel properties. You will work with hotel chain headquarters and senior commercial stakeholders to strengthen the overall partnership, increase corporate business across the chain’s portfolio and improve the availability, competitiveness and bookability of hotel content on the HRS platform.

You will combine strategic relationship management, commercial development and data-driven performance management. Based on partner priorities, customer demand and portfolio performance, you will develop joint account plans and translate them into measurable initiatives across the relevant hotel properties.

Acting as the central interface between HRS and your hotel chain partners, you will collaborate closely with Enterprise Sales, Procurement, Product and Operations. Reporting to the Director of Sales for Hotel Solutions, you will play a key role in growing partner revenue and delivering a strong experience for both hotel chains and HRS corporate customers.

## YOUR MISSION

Strategic account ownership

- Take end-to-end ownership of a portfolio of regional and international hotel chain partners
- Build trusted, long-term relationships with decision-makers at hotel chain headquarters and regional leadership level
- Develop a deep understanding of each partner’s commercial priorities, organizational structure, portfolio and growth strategy
- Create and execute joint account plans with clear commercial objectives, initiatives and success measures
- Lead regular strategic business reviews and ensure consistent follow-through on agreed actions

Commercial growth

- Grow corporate business and revenue across the hotel chain portfolio
- Identify commercial opportunities based on corporate customer demand, partner priorities and portfolio performance
- Position relevant HRS products and platform solutions, clearly articulating their value for the hotel chain
- Develop initiatives that improve the chain’s participation and performance within corporate hotel programs
- Support commercial negotiations and translate agreements made at chain level into effective implementation across relevant properties

Performance management

- Monitor key performance indicators across the chain portfolio, including availability, bookability, competitiveness, production, compliance and revenue contribution
- Analyze data from multiple sources and translate findings into clear commercial recommendations
- Identify performance gaps, prioritize improvement opportunities and agree corrective actions with the partner
- Track progress against account plans and provide transparent visibility into results, risks and next steps

Cross-functional execution

- Represent hotel chain priorities and requirements within HRS
- Collaborate with Enterprise Sales, Procurement, Product and Operations to align corporate customer demand with partner capabilities
- Coordinate the implementation of commercial initiatives across internal teams and participating hotel properties
- Support partners in using relevant HRS systems, applications and processes effectively
- Maintain accurate account, activity and performance information in the CRM

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

Relevant experience

- Proven experience in strategic account management, key account management, solution selling or business development in a B2B environment
- Experience managing complex commercial relationships with multiple stakeholders and organizational levels
- Demonstrated success in developing accounts, identifying growth opportunities and delivering measurable commercial results
- Experience in hospitality, travel technology, hotel distribution or a related industry is a strong advantage
- Previous experience working with hotel chains, hotel groups or multi-property organizations is particularly relevant

Commercial and analytical capability

- A strong commercial mindset and the ability to balance partner value with business outcomes
- Strong analytical skills and confidence working with commercial and performance data
- The ability to translate data into meaningful insights, partner recommendations and concrete action plans
- Experience preparing and leading strategic account reviews and commercial presentations
- Strong negotiation skills and sound business judgment

Ways of working

- Excellent stakeholder management and communication skills, including confidence engaging with senior decision-makers
- A structured and independent working style with a high level of ownership and accountability
- Strong prioritization and execution skills, with the ability to move initiatives from planning to measurable delivery
- A collaborative mindset and the ability to work effectively across commercial, operational and product teams
- Curiosity, pragmatism and the drive to continuously improve existing approaches
- Confidence working in a dynamic, technology-driven and internationally distributed organization
- Proficiency with CRM and business productivity tools; experience with Microsoft Dynamics is an advantage
- Excellent written and verbal communication skills in German and English

## About HRS

## Company Overview
- **One-liner**: HRS is a global technology platform that reimagines corporate lodging and meetings management through an AI-powered end-to-end SaaS solution.
- **Entity Type**: Private (Bootstrapped, owned by CEO Tobias Ragge)
- **Headquarters**: Cologne, Germany
- **Founded**: 1972
- **Founders**: Founded as a regional reservation service; current CEO and owner is Tobias Ragge

## Core Business
- **Primary Industry**: Corporate travel management (lodging and meetings), Fintech (payment solutions), Sustainability tech (Green Stay Initiative)
- **Target Customers**: B2B — Enterprise (Fortune 500), SMBs, and business travelers
- **Mission/Purpose**: "To reinvent the way business travelers can STAY, WORK and PAY" by challenging legacy structures and over-engineered ecosystems.

## Products & Services
- **[HRS Connect](https://corporate.hrs.com/)**: An all-in-one booking and procurement platform for lodging (transient, groups, longstay) and meetings. It connects to GDS, non-GDS, OTA, and direct inventory, automates rate filtering, rebooking, payment, and invoicing.
- **[HRS Copilot](https://corporate.hrs.com/)**: A patent-pending AI-powered assistant that provides real-time, data-driven recommendations to optimize savings, compliance, traveler satisfaction, and carbon emissions. Integrates with existing tech stacks and expense systems.
- **[HRS Green Stay](https://corporate.hrs.com/)**: An ISO 14067-certified initiative that provides science-based property-level data on water, waste, and energy consumption, enabling companies to report, reduce, and remove CO₂ emissions from hotel stays. HRS is a Climate Pledge signatory.
- **[HRS Payment Solutions](https://corporate.hrs.com/)**: Automated payment and invoicing tools that include VAT reclaim, line-item invoice data, and credit card rebate optimization.

## Market Standing
- **Valuation**: Not publicly available (privately held by CEO)
- **Key Metric**: Annual Revenue not disclosed; the company serves **35% of Fortune 500 companies** [corporate.hrs.com](https://corporate.hrs.com/).
- **Notable Investors/Partners**: HRS is privately owned. It partners with 200+ solutions (TMCs, OBTs, expense and payment systems). Strategic equity investment in Itelya for integrated payment solutions.
- **Growth Signals**:
    - Recognized among **Germany’s TOP 100 Most Innovative Companies** [corporate.hrs.com](https://corporate.hrs.com/about).
    - Member of the **Global Sustainable Tourism Council**.
    - **EcoVadis Bronze Medal** (top 35% globally) for sustainability management.
    - Operates in **30 markets** globally including London, Milan, Mumbai, New York, Paris, San Francisco, Seoul, Tokyo, and Sydney [jobs.hrs.com](https://jobs.hrs.com/content/Our-history/?locale=en_US).

## Competitive Advantages
- **Data-First Moat**: Their patented rate filter, automated rebooking, and Copilot AI generate unique, actionable data that creates lock-in with enterprise clients.
- **End-to-End Automation**: Unlike traditional TMCs, HRS offers a fully automated process from procurement to payment and reclaim, reducing manual work and delivering VAT rebates.
- **Sustainability Standard-Setting**: The Green Stay Initiative is a first-of-its-kind, science-based, ISO-certified tool that directly ties sustainability data into procurement decisions.
- **50-Year Heritage + Startup Agility**: Described as a "50-year-old start-up," they combine the stability of a mature company with the innovation culture of a tech firm.

## Strategic Focus
- **AI-First Transformation**: Deepening the role of Copilot to move from a booking tool to a strategic decision-making assistant for travel and procurement managers.
- **Fintech Expansion**: Integrating payment and invoicing deeper into the platform to create a unified "stay, work, pay" experience (e.g., investment in Itelya).
- **Net-Zero Leadership**: Pledging net-zero carbon emissions by 2040 (a decade ahead of the Paris Agreement) and scaling the Green Stay initiative globally.
- **Platform Convergence**: Unifying lodging, meetings, and longstay under a single, seamless interface to increase adoption and spend visibility.

## Why Work Here
- **Culture**: Described as a "tribe of Intrapreneurs" with a focus on entrepreneurship, passion, enthusiasm, and teaming. The CEO Tobias Ragge says: "Be a missionary, work hard, have fun, and make history" [jobs.hrs.com](https://jobs.hrs.com/content/Culture/?locale=en_US).
- **Diversity**: Over **850 employees** representing **57 nationalities**, with a strong emphasis on DEI (Diversity, Equity, Inclusion) [jobs.hrs.com](https://jobs.hrs.com/content/Culture/?locale=en_US).
- **Remote/Hybrid Policy**: Not explicitly stated as fully remote. The company operates from 30+ global markets (Cologne HQ, London, New York, San Francisco, etc.), suggesting a hybrid or in-office collaborative environment depending on role.
- **Perks & Engineering Culture**:
    - Ranked among Germany’s TOP 100 most innovative companies, indicating strong R&D and engineering investment.
    - Culture of "learning from failure and scaling through operational excellence."
    - Opportunity to work on cutting-edge AI, fintech, and sustainability solutions at a global scale.
    - Young, agile environment with a 50-year history of stability.

## Sources
1. [corporate.hrs.com](https://corporate.hrs.com/) – Official corporate site (products, mission, partners)
2. [corporate.hrs.com/about](https://corporate.hrs.com/about) – About page (history, leadership, sustainability, DEI)
3. [jobs.hrs.com](https://jobs.hrs.com/content/Culture/?locale=en_US) – Culture and careers page
4. [jobs.hrs.com](https://jobs.hrs.com/content/Our-history/?locale=en_US) – History & team success factors
5. [jobs.ashbyhq.com/hrs](https://jobs.ashbyhq.com/hrs) – Official careers portal (Ashby)

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