--- title: 'Change & Communications Manager at Navan' canonical: 'https://feeny.ai/job/change-communications-manager-navan-london-k55w75re0pnc' type: 'job' last_seen: '2026-11-03' --- # Change & Communications Manager at Navan - **Company:** Navan - **Location:** London, United Kingdom - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-03 - **Apply:** https://navan.com/careers/openings?gh_jid=8335798 ## Job description We are customer-obsessed at Navan, and we move fast. We are constantly looking for ways to optimize the Travel & Expense customer experience, so our environment is dynamic, ever-evolving, and anything but traditional corporate. To help our global colleague community feel informed, valued, and ready to take on the world, we’re seeking a forward-thinking Change & Communications Manager. Within our Centre of Excellence, you’ll connect colleagues to our purpose, culture, and operational goals. You’ll create engaging communications that keep colleagues informed and aligned with what’s happening across the business, while maintaining our internal communications standards. You’ll also support end-to-end change management for initiatives of all sizes by developing tailored change plans and leading enablement that builds resilience. What You’ll Do: - Manage communications and change requests: Assess and own incoming requests, keep them aligned with the strategic roadmap, and manage key communication channels day to day. - Create multimedia content: Produce engaging communications in formats such as video, newsletters, visual assets, and Slack updates. - Bring structure to change: Develop tailored communication and change plans for a diverse hybrid workforce. Turn complex organizational objectives, product changes, and operational updates into clear narratives and deliverables. - Build relationships and influence: Work as a trusted advisor, coach, and practitioner with stakeholders at all levels. Collaborate across teams and departments to understand the needs and impact of change and communications on colleagues. - Measure and improve performance: Analyze qualitative and quantitative data to assess the effectiveness of communications and change efforts. Measures may include asset-level engagement, colleague sentiment, and enablement time. What We’re Looking For: - Relevant experience: At least two years of experience in change management or internal communications, and at least two years in customer service. Change management certification, such as Prosci or CCMP, and leadership experience are preferred. - Agility: Experience in a fast-paced travel, technology, or SaaS environment. You navigate ambiguity, adapt quickly, and are comfortable working with streamlined processes. - Storytelling and influence: Ability to turn complex operational information into compelling narratives and influence diverse stakeholders at all levels. - Cross-functional partnership: A track record of collaborating across teams to build alignment, engagement, and strong working relationships. - Digital fluency: Familiarity with modern communication channels such as Slack, video, and intranet, and interest in using AI tools to improve colleague enablement. - Data-informed approach: Comfortable using qualitative feedback and quantitative metrics to track performance, share insights, and adapt communication strategies. - Ownership and growth: Accountable, self-directed, and able to deliver against clear guardrails and deadlines, with a commitment to continuous learning. Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. - Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated. Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights. ## About Navan ## Company Overview - **One-liner**: Navan is the leading all-in-one, AI-powered business travel, payments, and expense management platform that makes corporate travel effortless for frequent travelers while giving finance teams full control. - **Entity Type**: Public (ticker: **NAVN**, listed on Nasdaq Global Select Market in October 2025) - **Headquarters**: Palo Alto, California, USA - **Founded**: 2015 - **Founders**: Ariel Cohen and Ilan Twig ## Core Business - **Primary industry/industries**: Corporate travel management, expense management, travel technology, payments. - **Target customers**: B2B – mid-market to enterprise companies; also SMBs. - **Mission or purpose statement**: "Make travel easy for every traveler by being the best travel agency on the planet." ## Products & Services - **Navan Travel**: AI-powered booking platform for flights, hotels, and ground transportation with extensive inventory access (including NDC content from 17+ airlines). - **Navan Expense**: Automated expense management that categorizes and reconciles receipts, with real-time policy enforcement and integration with ERPs. - **Navan Edge**: AI travel assistant (chat-based) that handles bookings and provides 24/7 human support. - **Navan Rewards**: Incentive program that rewards employees for booking below budget. - **Navan Connect (BYOC)**: Card-link technology that connects corporate cards from 250+ banks, enabling unified spend visibility. - **Navan Corporate Cards**: Physical and virtual cards for payments. ## Market Standing - **Valuation/Market Cap**: Not publicly available in search results (post-IPO, real-time market cap available on exchanges). - **Key Metric**: **Total Headcount** ~3,300 employees (as of 2026); **Number of customers** – thousands, including major enterprises like Heineken, Unilever, Wayfair, and Zoom. - **Notable Investors/Partners**: Not listed in provided sources, but strategic partners include Amadeus (dual-GDS model) and major airlines via NDC. - **Growth Signals**: Went public in October 2025; expanded globally through acquisitions of Comtravo (Germany), Resia (France), Tripeur (India), and Reed & MacKay (Europe); now operates 50 offices worldwide; first TMC to integrate AI across the entire platform. ## Competitive Advantages - **AI-first platform**: First travel management company to embed AI across search, booking, expense reconciliation, and customer service. - **All-in-one T&E**: Combines travel, expense, and payments in a single system, eliminating the need for multiple vendors. - **Dual-GDS model**: Integrated with both Sabre and Amadeus, providing global coverage and competitive pricing. - **NDC leader**: Offers access to 17 airlines’ New Distribution Capability content for better fares and inventory. ## Strategic Focus - Continue leading in AI-powered travel and expense innovation. - Expand corporate card and payments ecosystem (Navan Connect, external card linking). - Deepen enterprise capabilities and global footprint (targeting mid-market and large multinationals). - Drive user adoption through employee rewards and seamless mobile experience. ## Why Work Here - **Work model**: Hybrid – 4 days per week in office (Palo Alto HQ and other global offices). Strong emphasis on in-person collaboration. - **Culture**: Meritocratic, high-ownership, “high-talent density” environment. Values include extreme ownership, bias to action, “AI-first mindset”, and “seriously fun”. - **Perks & Benefits**: - Flexible vacation (take time off as needed, manager coordination). - Paid parental leave (16 weeks birthing parent, 10 weeks non-birthing). - 401k, Employee Stock Purchase Plan (ESPP) with discount. - Medical, dental, vision, pet insurance. - Commuter benefits, in-office snacks and lunches, dog-friendly offices. - Headspace mental health subscription. - Navan personal travel discounts (employee leisure bookings at corporate rates). - Connectivity allowance (bi-weekly stipend for remote work). - **Growth opportunities**: Rapidly scaling public company; teams across engineering, product, data science, travel operations, and R&D. ## Sources 1. [navan.com](https://navan.com/ – Product overview, platform details) 2. [navan.com/about](https://navan.com/about – Company history, mission, timeline, IPO) 3. [navan.com/careers](https://navan.com/careers – Culture, values, benefits, work model) 4. [builtin.com](https://builtin.com/company/navan – Headcount, offices, hybrid policy, perks) ## Other roles at Navan - [Director of Consulting Ecosystem](https://feeny.ai/job/director-of-consulting-ecosystem-navan-boston-724gbbf2yrt5) — Boston, MA - [Senior iOS Software Engineer](https://feeny.ai/job/senior-ios-software-engineer-navan-berlin-d4ghdtst6qh3) — Berlin, Germany - [Senior Software Engineer (Backend)](https://feeny.ai/job/senior-software-engineer-backend-navan-london-fhsk0wcxqqkw) — London, United Kingdom - [Backend Software Engineer](https://feeny.ai/job/backend-software-engineer-navan-berlin-axankgzsvfb0) — Berlin, Germany - [Junior Backend Software Engineer](https://feeny.ai/job/junior-backend-software-engineer-navan-london-qxxkykvgvt6f) — London, United Kingdom - [Senior iOS Software Engineer](https://feeny.ai/job/senior-ios-software-engineer-navan-london-0k5v15dta56x) — London, United Kingdom - [Senior Android Engineer](https://feeny.ai/job/senior-android-engineer-navan-berlin-5j9xxqr7ebnt) — Berlin, Germany - [Senior Android Engineer](https://feeny.ai/job/senior-android-engineer-navan-london-7z6qrddvz20b) — London, United Kingdom - [Solution Consultant, Navan Premier](https://feeny.ai/job/solution-consultant-navan-premier-navan-london-ngk4nr93nnqa) — London, United Kingdom - [Senior Product Marketing Manager, Navan Expense](https://feeny.ai/job/senior-product-marketing-manager-navan-expense-navan-tel-aviv-p982r0d3czv5) — Tel-Aviv, Israel