---
title: 'Channel Renewals Specialist at CGS Immersive'
canonical: 'https://feeny.ai/job/channel-renewals-specialist-cgs-immersive-singapore-msgeaw5rjx78'
type: 'job'
last_seen: '2026-09-17'
---

# Channel Renewals Specialist at CGS Immersive

- **Company:** CGS Immersive
- **Location:** Singapore
- **Posted:** 2026-07-31
- **Last confirmed live:** 2026-09-17
- **Apply:** https://job-boards.greenhouse.io/immersive/jobs/5376221008

## Job description

Innovation Starts With You.

Channel Renewals Specialist – APAC (Japanese).

Full time - Permanent Position

APAC Region

Job Role:

The Channel Renewal Specialist will serve as the primary point of contact between the client and its partners, focused on building strong relationships and driving engagement within the product ecosystem. Your role is to guide partners through the renewal process by providing proactive support and using predictive analytics to identify new opportunities.

Responsibilities:

- To provide proactive support to our client’s partners. Support will include multiple categories ranging from assisting a partner in reviewing upcoming renewal opportunities to coaching and supporting them on the renewal process (detailed training will be provided).
- To provide administrative functions and reporting activities as required. These include tracking and reporting renewal progress, recording partner renewal activities accomplished, reporting on key positive accomplishments, and documenting issues with recommendations.
- To provide clear direction for our client’s partners to accomplish certain tasks. These include identifying upcoming renewals, certifying renewal completion, entering partners’ renewals in our client’s portal, utilizing the client’s predictive analytics for upcoming opportunities, developing action item lists for follow-up, tracking the status of partners’ progress against the action item lists, and documenting the status of each partner.

Qualifications:

- Two (2) years of experience, preferably in a sales or renewals position.
- Japanese Business Language Certificate (Mandatory).
- The ability to clearly communicate on the telephone in English and Japanese and demonstrate excellent writing/communication skills in both languages.
- Full availability to support operations during APAC business hours (Philippine Standard Time).
- Proficient in the Google Workspace ecosystem, including Gmail, Docs, and Sheets.
- Accurate and efficient data entry skills.
- Proficient in MS Office, specifically Word and professional email platforms.
- Dedicated to maintaining the highest standards of customer satisfaction while engaging and enabling strategic partners.
- Proven ability to cultivate productive, high-impact relationships with partners, sales organizations, and leadership teams.
- Proven ability to think strategically, identify long-term goals, and implement effective solutions.
- Prior experience with Salesforce CRM is a desirable asset.
- Previous exposure to the IT industry is a plus.

## About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Learn more about CGS Inc® and CGS Immersive® in our websites:

https://cgsinc.com/en https://cgsimmersive.com/

## About CGS Immersive

## Company Overview
- **One-liner**: CGS Immersive builds AI-driven roleplay, AR/XR, and immersive training solutions that help enterprises onboard faster, upskill at scale, and improve workforce performance.
- **Entity Type**: Private (division of CGS, a global private company)
- **Headquarters**: Saint John, New Brunswick, Canada (with innovation hubs across the Americas, EMEA, and Asia Pacific)
- **Founded**: Not publicly disclosed; CGS has served enterprise clients for 40+ years, and CGS Immersive operates as its innovation lab and training transformation engine.
- **Founders**: Not publicly listed; the team is led by executives within CGS.

## Core Business
- **Primary industry**: Corporate learning & development, immersive technology, AI-powered workforce training.
- **Target customers**: B2B – enterprise organizations across 20+ sectors including healthcare, frontline industries, and high-stakes environments.
- **Mission**: “Make tomorrow work” – transform workforce performance through immersive, AI-driven learning experiences.

## Products & Services
- **[Cicero](https://cgsimmersive.com/)**: AI-powered roleplay and workforce productivity platform that delivers instant feedback and lets users practice unscripted, high-stakes scenarios. *(SaaS)*
- **[TeamworkAR](https://cgsimmersive.com/)**: Augmented & virtual reality (XR/AR) platform for risk-free, hands-on training simulations, onboarding, and experiential learning. *(SaaS / Platform)*
- **Transformation & Learning Consulting**: Strategic services to align learning journeys with business goals, including content design, analytics, and performance acceleration. *(Service)*

## Market Standing
- **Valuation/Market Cap**: Not publicly available (privately held division).
- **Key Metric**: Supports over **2 million learners per year** across 30+ countries and 30+ languages; delivers **40–60% cost reductions** and up to **$10M+ annual savings** for clients.
- **Notable Investors/Partners**: Collaborative relationships with Apple, Google, and Meta; recognized by **Fast Company** as one of the world’s most innovative companies; **10+ consecutive years in Training Industry’s Top 20**.
- **Growth Signals**: Transitioning from a custom learning solutions business to a scaled AI/XR platform company; holding **three patents in immersive technology** and hundreds of certifications; recent hiring for senior revenue and product roles.

## Competitive Advantages
- **40+ years of global training expertise** embedded in enterprise learning.
- **Measurable results** – clients see 53% faster onboarding, 60% higher retention, and multimillion-dollar savings.
- **Patented immersive technology** (three patents) and deep collaborations with tech giants.
- **2,000+ experts** in learning design, experience strategy, AI, and XR development.
- **Enterprise-grade scale** – deployed across 40+ countries, 30+ languages, with robust security certifications.

## Strategic Focus
- **Scale platform business** – grow Cicero and TeamworkAR from custom projects into self-service, AI/XR platforms.
- **Deepen AI capabilities** – enhance real-time roleplay coaching and adaptive learning analytics.
- **Expand global footprint** – leverage existing hubs and partnerships to reach new industries and geographies.
- **Maintain thought leadership** – continue industry recognition and patent filings to stay ahead in immersive corporate learning.

## Why Work Here
- **Culture of innovation** – “Invent boldly” with cross-functional teams building solutions used by millions.
- **Global flexibility** – remote and hybrid roles available; hubs in Canada, the Americas, EMEA, and APAC.
- **Learning & growth** – dedicated upskilling, cross-training, certification support, and mentorship from industry leaders.
- **Inclusive environment** – globally inclusive, accessible workplace that values diverse perspectives.
- **Impact** – directly contribute to transforming how the world learns and works; projects with world’s most admired brands.
- **Perks**: Comprehensive health & wellness benefits, community volunteering opportunities, service milestones, and hackathons.
- **Engineering culture**: Small, focused backend teams working with Go, Java, and modern cloud infrastructure; strong stakeholder communication expected.

## Sources
1. [CGS Immersive – Main Site](https://cgsimmersive.com/)
2. [CGS Immersive – Careers](https://cgsimmersive.com/careers)
3. [CGS Immersive – About Us](https://cgsimmersive.com/about)
4. [CGS Immersive – LinkedIn](https://www.linkedin.com/showcase/cgs-immersive/)
5. [CGS Immersive – Built In](https://builtin.com/company/cgs-immersive)

## Other roles at CGS Immersive

- [Channel Renewals Specialist](https://feeny.ai/job/channel-renewals-specialist-cgs-immersive-malaysia-vpeket8s652m) — Malaysia
- [Senior Full-Stack AI Product Engineer](https://feeny.ai/job/senior-full-stack-ai-product-engineer-cgs-immersive-canada-v1z20ztamjsk) — Canada
- [End User Support Specialist](https://feeny.ai/job/end-user-support-specialist-cgs-immersive-canada-w0yprdpfg1rj) — Canada
- [Instructional Delivery Scheduler](https://feeny.ai/job/instructional-delivery-scheduler-cgs-immersive-canada-pq16jrt404wf) — Canada
- [Scheduling Manager](https://feeny.ai/job/scheduling-manager-cgs-immersive-canada-0a4mcp7fbtyj) — Canada
- [Channel Renewals Specialist](https://feeny.ai/job/channel-renewals-specialist-cgs-immersive-singapore-wxd12h70pqrz) — Singapore
- [Renewal Manager](https://feeny.ai/job/renewal-manager-cgs-immersive-saint-john-16k27edxsn5f) — Saint John
- [Business Development Executive](https://feeny.ai/job/business-development-executive-cgs-immersive-canada-united-states-fxnxszgfa3e9) — Canada / United States
- [Founding Sales Leader](https://feeny.ai/job/founding-sales-leader-cgs-immersive-saint-john-022gkt4z87hm) — Saint John
- [Virtual Instructor (Phlebotomy)](https://feeny.ai/job/virtual-instructor-phlebotomy-cgs-immersive-united-states-qzerh7jwhv6b) — United States