--- title: 'Chargeback Analyst (Brazil) at Signifyd' canonical: 'https://feeny.ai/job/chargeback-analyst-brazil-signifyd-sao-paulo-yvpm1q68gqrt' type: 'job' last_seen: '2026-10-17' --- # Chargeback Analyst (Brazil) at Signifyd - **Company:** Signifyd - **Location:** São Paulo, Brazil - **Posted:** 2026-10-02 - **Last confirmed live:** 2026-10-17 - **Apply:** https://job-boards.greenhouse.io/signifyd95/jobs/8247684 ## Job description At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values [here](https://www.signifyd.com/about/#values)! Position Overview You’ll join our Chargeback Investigations team, a front-line financial driver and data integrity gatekeeper for Signifyd. You will play a key role in minimizing losses, maximizing revenue, and mitigating fraud and chargeback risk for our customers. Using your skills in chargeback data analysis, research, and investigation, you will manage chargeback files and data across multiple payment processors, help recover funds, ensure claims are worked in line with company policies, and support merchants in getting configured and set up for success. This is a hands-on, data-focused role: much of your day will be spent working with chargeback files, understanding where each dispute sits in its lifecycle, and troubleshooting data when things don’t line up. This is a high-impact role that offers tremendous opportunities for growth, learning, and leadership. ## What You’ll Do - Work independently and with your team to help achieve the overall goals of the department. - Review, validate, and reconcile chargeback files and reports received from multiple payment processors, ensuring every dispute is captured, mapped, and processed accurately. - Conduct high-quality research and in-depth analysis on credit card chargebacks to investigate for criminal or buyer fraud, with minimal supervision. - Review and process merchant reimbursement requests in line with Signifyd’s coverage policies. - Minimize potential losses by making accurate liability determinations on chargeback cases, identifying friendly fraud, and disputing such cases to recover funds and prevent the recurrence of bad buyer behavior. - Consistently apply Signifyd’s Terms of Service and merchant-specific eligibility rules to ensure accurate claim processing. - Gather evidence from internal and third-party data sources to prove the validity of transactions. - Support the onboarding of new merchants by reviewing their policies and ensuring their accounts are correctly configured to receive and process claims. - Conduct performance reviews of merchant accounts to ensure ongoing compliance with Signifyd’s policies. - Outreach with customers, banks, processors, and internal and external stakeholders to scale and optimize processes. - Collaborate in the identification and reporting of issues impacting the department. - Complete quality assurance and other administrative tasks once upskilled in our processes. - Work closely with cross-functional teams, including Customer Success, Product, and Finance. ## Requirements - Fluent in Portuguese and English. - Minimum of 2 years of experience in chargeback analysis, fraud prevention, or payment operations within the North America, EMEA or LatAm payments market. - Experience working with payment processors in North America, EMEA, or LatAm. - Knowledge of card network regulations (Visa, Mastercard, American Express, and Discover) for both merchants and consumers. - Strong problem-solving, change management, and analytical skills. - High level of computer proficiency across multiple systems; advanced knowledge of G-Suite and strong research skills. - Highly professional with a willingness to adapt to a constantly changing, customer-focused environment while maintaining strict adherence to Signifyd’s Security and Privacy policies. - Ability to maintain confidentiality and exercise discretion with sensitive information. - Advanced Excel skills, including pivot tables, lookups (XLOOKUP/VLOOKUP, INDEX/MATCH), conditional logic, data cleansing, and building or maintaining macros. - Exceptional attention to detail. - A team-player mentality and proactive attitude, with the ability to collaborate effectively within a team and independently. Highly Desired - Experience in customer service, including direct interaction with merchants and end customers. - Experience in onboarding merchants and supporting them with configuring and setting up accounts. - Experience using a variety of payment platforms or processors across (e.g. Shopify, Stripe, PayPal, Adyen, Braintree) - Knowledge and experience using SQL and designing dashboards in Looker. - Fluent in Spanish #LI-Remote We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [Signifyd's Applicant Privacy Notice](https://drive.google.com/file/d/1HSnMY6HGjB1FNRX4Ez9bUre5mrPPcHIq/view?usp=sharing) ## About Signifyd ## Company Overview - **One-liner**: Signifyd provides an end-to-end Commerce Protection Platform that leverages machine learning to guarantee merchants against fraud and consumer abuse, offering a 100% financial guarantee on shipment decisions. - **Entity Type**: Private (venture‑backed) - **Headquarters**: San Jose, California, USA - **Founded**: Not publicly available on the company site - **Founders**: Mike Liberty and Rajesh Ramanand (Co‑Founder & CEO) ## Core Business - **Primary industry**: E‑commerce fraud prevention and chargeback guarantee - **Target customers**: Online retailers of all sizes (B2B, B2C, enterprise, SMB) - **Mission / purpose statement**: “Empower friction‑free commerce – friction‑free customer experience without worry about fraud and consumer abuse.” ## Products & Services - **Commerce Protection Platform** – SaaS platform that uses machine learning and the Commerce Network to provide real‑time ship/don’t‑ship decisions with a 100% financial guarantee against fraud. - **Guaranteed Fraud Protection** – Flags risky orders and covers chargebacks if a fraudulent order is approved. - **Policy Abuse Prevention** – Detects and prevents abuse of return policies, promotion abuse, and unauthorized reselling. - **Return Fraud & Abuse Protection** – Identifies patterns of fraudulent returns. - **SCA Optimization** – Solutions to optimize checkout under Europe’s Strong Customer Authentication requirements. - **Financial Services Solution** – Extends fraud‑prevention technology to banks and other financial institutions. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric (Private)**: Total funding amount not available in provided sources; backed by a strong syndicate of investors. - **Notable Investors / Partners**: Premji Invest, Bain Capital Ventures, Menlo Ventures, American Express Ventures, IA Ventures, Allegis Cyber, Resolute Ventures. - **Growth Signals**: - Sales increased 7% YoY in 2024. - Fraud pressure (risky orders) rose 20% YoY in 2024. - Consumer abuse increased 23% YoY in 2024. - Named the leading provider of payment security and fraud prevention for e‑commerce’s largest brands by Digital Commerce 360 for four consecutive years. - Recognized as one of the 10 Most Innovative Companies in AI by Fast Company. ## Competitive Advantages - **100% financial guarantee** – If Signifyd approves an order that later results in a chargeback, Signifyd covers the loss, removing risk for merchants. - **Large Commerce Network** – Machine learning model is trained on data from thousands of stores and hundreds of millions of transactions, improving accuracy. - **End‑to‑end coverage** – Protects against fraud, policy abuse, return fraud, promo abuse, and unauthorized reselling. - **SCA compliance** – Built‑in solutions for European authentication mandates. ## Strategic Focus - **Expansion into financial services** – Bringing fraud‑prevention innovation to banks and other financial institutions. - **International growth** – Offices in Mexico City, São Paulo, Belfast, London, Budapest, Denver, and New York. - **Continuous AI improvement** – Investment in machine learning and AI to stay ahead of evolving fraud tactics. ## Why Work Here - **4‑day workweek** – All employees benefit from a reduced workweek. - **Remote‑first** – Remote work available to all employees; offices in multiple cities for those who prefer hybrid. - **Competitive compensation** – Cash + equity, generous parental leave (birth, adoption, surrogacy), on‑demand therapy, and an annual Learnerbly stipend for professional development. - **DEI focus** – Company‑wide requirement for diverse interview panels, semi‑annual gender pay equity audits, annual budgets for Employee Resource Groups, and a monthly DEI speaker series. - **Engineering culture** – Top‑flight engineering team constantly improving machine learning technology; transparent career ladders and individual development plans. - **Culture recognition** – Recognized by Forbes, Entrepreneur, Silicon Valley Business Journal, and Inc. Magazine for workplace culture. ## Sources 1. [signifyd.com/about](https://www.signifyd.com/about/) 2. [signifyd.com/careers](https://www.signifyd.com/careers/) 3. [boards.greenhouse.io/signifyd95](https://boards.greenhouse.io/signifyd95) 4. [signifyd.com/life-at-signifyd](https://www.signifyd.com/life-at-signifyd/) 5. 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