---
title: 'Chargeback Analyst Intern at Super.com'
canonical: 'https://feeny.ai/job/chargeback-analyst-intern-super-com-canada-epfkjq6hbrtk'
type: 'job'
last_seen: '2026-09-20'
---

# Chargeback Analyst Intern at Super.com

- **Company:** Super.com
- **Location:** Canada
- **Compensation:** $20–$32/hr
- **Employment:** internship
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-20
- **Apply:** https://jobs.ashbyhq.com/super.com/41c709ca-09fa-458b-b28a-d6608b04d85b

## Job description

At [Super.com](http://Super.com), we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team. For our employees, [Super.com](http://Super.com) is more than just a workplace - it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth. We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at [Super.com](http://Super.com), we’re here to make every day Super.

Term: This internship is for the Winter Term: January 4, 2027 - April 30, 2027

What’s it like to intern at [Super.com](http://Super.com)? Interning at [Super.com](http://Super.com) is an exciting chance to dive into the world of tech and startups, work on real projects, and learn a ton along the way. From day one, interns are fully part of the team - contributing to work that actually ships and gets used. It’s a fast-moving yet super supportive environment where you’re encouraged to ask questions, try new things, and grow through hands-on experience. Many interns say it’s the most they’ve learned in such a short time! Even though we’re remote, the culture is fun, collaborative, and well-connected- you’ll be included in team meetings, Slack chats, and social events, so you’ll never feel like you’re doing this alone.

## About this role

This is a great opportunity to gain meaningful, hands-on experience in our chargeback operations. As a part of the broader Operations team, you will learn how the business works and have a direct impact on the customer experience. This internship is a good fit for a student with foundational business knowledge, excellent attention to detail, and a passion for working with people!

What you’ll be working on:

- Review customer accounts to compile compelling evidence for bank disputes
- Identify and/or contribute to process improvements
- Opportunity to participate in special projects (like building tools to help us fight more chargebacks efficiently, working with other departments like the data team and the engineering team on business-related projects)
- Analyze chargeback data trends to eliminate chargeback risk factors and drive product improvements

What we’re looking for:

- You are a post-secondary student, studying a business-related major
- Proficiency with Microsoft and Google Workspaces
- 1-2 work terms of experience preferred
- You have a passion for people, processes, and systems
- You have a strong work ethic with a desire to contribute to a fast-growing startup
- You are a critical thinker and problem-solver
- You can learn quickly, paired with the desire to work hard

What We Offer:

- Home Office Setup Allowance: $300 one-time
- Friday UberEats Allowance: $25/week
- Learning & Development Allowance: $300/ per term
- Fitness/Wellness Allowance: $120/per term

Candidates can be based anywhere in Canada, provided they maintain a minimum 6-hour overlap with the Eastern Time Zone and are available to work a 40-hour work week. We’re a remote-first company, but you’re always welcome to join us at our head office on 260 Queen Street West in Toronto. We also host virtual and in-person socials where interns can connect, play games, and meet others - including company - wide game nights and events. While optional, these are great ways to build connections and make the most of your [Super.com](http://Super.com) experience.

At [Super.com](http://Super.com), we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant. [Super.com](http://Super.com) is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.

## About Super.com

## Company Overview
- **One-liner**: Super.com is an all-in-one savings app that helps users save money on hotels, earn cash back, access cash advances, boost their credit score, and earn rewards through games.
- **Entity Type**: Private (late-stage venture – raised ~$200M USD total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016 (originally as SnapTravel / Snapcommerce)
- **Founders**: Hussein Fazal and Henry Shi

## Core Business
- **Primary industries**: Fintech (consumer finance), Travel technology, Rewards & cashback
- **Target customers**: B2C – mass-market consumers in North America and beyond
- **Mission/Purpose**: “We create opportunities for everyone to put more money in their pocket” [super.com/about](https://www.super.com/about)

## Products & Services
- **[Savings Super App]**: A single mobile app combining travel discounts (hotels), cashback on purchases, cash advances, credit-score building, and gaming rewards. Type: Mobile app / fintech platform.
- **Travel Booking**: Hotel reservations with exclusive discounts. Type: Online travel agency (embedded in app).
- **Cash Advance & Credit Building**: Short-term cash advances and tools to improve credit scores. Type: Financial service.
- **Cashback & Rewards**: Earn cash back on everyday spending at partner merchants. Type: Rewards program.
- **Gaming for Earnings**: Play games to earn money or rewards within the app. Type: Gamified monetization.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: $2B+ in total sales generated through the platform, and $200M+ in direct savings for customers (as of 2024) [super.com/about](https://www.super.com/about). Total funding raised: ~$200M USD.
- **Notable Investors / Partners**:
    - Venture firms: iNovia Capital (co-founder Chris Arsenault on board), Titanium Ventures, Acrew Capital
    - Individual investors: Steph Curry (NBA), Harley Finkelstein (Shopify President), Neha Narkhede (Confluent co-founder)
    - Board members include Chris Arsenault (iNovia) and Sanchan Saxena (SVP & GM, Atlassian) [super.com/about](https://www.super.com/about)
- **Growth Signals**:
    - Over 30 million users [super.com/careers](https://www.super.com/careers)
    - Headcount grew from “200+ employees” (listed on careers page) to ~999 according to LinkedIn (likely inclusive of contractors/global; monthly LinkedIn growth +8.7%) [linkedin.com/company/superdotcom](https://www.linkedin.com/company/superdotcom)
    - Expanded from travel (SnapTravel) into full fintech suite (cashback, credit, cash advances)
    - 86% of members saved, 4.3/5 stars on Glassdoor [super.com/careers](https://www.super.com/careers)

## Competitive Advantages
- **All-in-one super app**: Single destination for travel, cashback, credit, and earnings – reducing the need for multiple financial tools.
- **Data-driven personalization**: Uses customer data to tailor offers and improve savings; “We let the customer data decide what sticks” [medium.com/super](https://medium.com/super/what-is-it-like-to-work-at-super-com-we-published-a-guide-0bbc9d42ba14)
- **Scale & trust**: $2B+ in sales and >30M users create strong network effects with merchants and hotel partners.
- **Transparent culture**: Full access to financials and strategy for employees; open debate encouraged [medium.com/super](https://medium.com/super/what-is-it-like-to-work-at-super-com-we-published-a-guide-0bbc9d42ba14)

## Strategic Focus
- **Expand fintech offerings**: Continue building financial products (credit, savings, advances) to complement the travel business.
- **Increase user engagement**: Gamification and rewards to deepen daily usage.
- **Maintain remote-first model**: Hire globally while preserving a culture of autonomy and asynchronous collaboration.
- **Scale profitability**: Leverage existing user base to drive repeat transactions and unit economics.

## Why Work Here
- **Remote-first, forever**: “Permanent remote flexibility” – employees can work from anywhere, with optional pods in San Francisco, New York, and Toronto [super.com/careers](https://www.super.com/careers)
- **Generous benefits**: Unlimited PTO, recharge days, health/dental/vision from day one, parental leave, wellness reimbursement, yearly learning & development allowance, RRSP/401k contributions, equity, and work-from-home allowance [super.com/careers](https://www.super.com/careers)
- **Culture**: High-energy, data-driven, “no analysis paralysis”, open and transparent (including financials), asynchronous collaboration, and respectful debate [medium.com/super](https://medium.com/super/what-is-it-like-to-work-at-super-com-we-published-a-guide-0bbc9d42ba14)
- **Growth opportunities**: Bi-annual performance & compensation reviews, coaching, and professional development funding.
- **Diverse team**: A global workforce with a strong North American presence; over 40 open roles (as of early 2025) in engineering, data science, product, and security.

## Sources
1. [super.com/careers](https://www.super.com/careers)
2. [super.com/about](https://www.super.com/about)
3. [linkedin.com/company/superdotcom](https://www.linkedin.com/company/superdotcom)
4. [medium.com/super](https://medium.com/super/what-is-it-like-to-work-at-super-com-we-published-a-guide-0bbc9d42ba14)

## Other roles at Super.com

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