---
title: 'Chargeback and Fraud Prevention Product Analyst at EBANX'
canonical: 'https://feeny.ai/job/chargeback-and-fraud-prevention-product-analyst-ebanx-curitiba-92vw82pw5z54'
type: 'job'
last_seen: '2026-10-19'
---

# Chargeback and Fraud Prevention Product Analyst at EBANX

- **Company:** EBANX
- **Location:** Curitiba, Brazil / São Paulo, Brazil
- **Work type:** hybrid
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/ebanx/jobs/8020718003

## Job description

At EBANX, we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, we are 700+ ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments.

Our mission is clear: to give global access to everyone. We are guided by the motto #TamoJunto, which translates into four key pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World.

If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you.

At EBANX’s Product team you don’t just create features. You develop user-centered solutions that transform the experience of millions of consumers and global companies. Every product decision you make has a real impact on the future of digital payments, combining strategic vision, innovation, and collaboration to make our work truly Out Of The Ordinary.

We are looking for an experienced Senior Product Manager to lead our Fraud Prevention efforts. In this role, you will shape and evolve strategies that safeguard digital transactions while delivering seamless payment experiences for users and merchants.

What your day-to-day will look like

- Own the fraud prevention product strategy, aligning initiatives with business goals, regulatory requirements, and the needs of users and merchants.
- Continuously assess fraud risks and use data-driven insights to prioritize initiatives based on potential threats and business impact.
- Partner with Engineering, Operations, Regulatory, and Design teams to develop and implement fraud prevention measures across our products.
- Advocate for users and merchants, balancing effective fraud prevention with seamless payment experiences.
- Stay informed about emerging threats, fraud prevention technologies, industry trends, and competitor strategies to identify opportunities for improvement.
- Lead fraud prevention readiness for product launches, ensuring safeguards are in place and teams are prepared to address potential threats.
- Develop and oversee clear user guides and internal documentation related to fraud prevention.
- Monitor the effectiveness of fraud prevention measures and drive continuous improvements.

What you need to shine in this role

- Experience in product management, with a strong focus on fraud prevention or a related field.
- A proven track record of developing and implementing successful fraud prevention strategies.
- A deep understanding of the payments ecosystem and its associated fraud risks.
- Strong analytical and problem-solving skills, with the ability to turn data into actionable product decisions.
- Excellent communication skills in Portuguese and English.
- The ability to work independently and lead cross-functional teams.
- Empathy and a user-centered approach to product management.
- A strong sense of ownership, urgency, and responsibility

Bonus points if you have

- A bachelor’s degree in Business, Technology, or a related field, with an advanced degree as an additional plus.
- Hands-on experience with fraud prevention tools and data analysis systems.
- A technical background or familiarity with fraud detection technologies.
- Additional language skills, especially Spanish or Mandarin Chinese.
- Project management experience, including managing multiple complex projects simultaneously.
- A proactive mindset, adaptability, and a commitment to staying ahead of industry trends.

EBANX offers:

- Performance Bonus: Annual bonus program based on company results.
- Meal Allowance: Monthly allowance to support your meals.
- EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
- EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
- Language Classes: Language classes to support your personal and professional development.
- Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
- Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
- Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on [LinkedIn](https://www.linkedin.com/company/ebanx/mycompany/?viewAsMember=true) and [Instagram](https://www.instagram.com/ebanxlife/), and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together. An Out Of The Ordinary career is waiting for you here!

## About EBANX

## Company Overview
- **One-liner**: EBANX provides cross-border payment solutions connecting global merchants with consumers in emerging markets across Latin America, Africa, and Asia.
- **Entity Type**: Private (Unicorn – last valued at over $1 billion)
- **Headquarters**: Curitiba, Brazil (with offices in São Paulo, Mexico City, Montevideo, Singapore, Johannesburg, Cairo, and Shanghai)
- **Founded**: 2012
- **Founders**: Alphonse Voigt, Wagner Ruiz, and João Del Valle

## Core Business
- Primary industry/industries: Fintech, Cross-Border Payments, Payment Processing
- Target customers: B2B – Enterprise merchants and global brands seeking to expand into emerging markets
- Mission or purpose statement: “To provide global access for everyone” – connecting businesses and people around the world through payments

## Products & Services
- **Cross-Border Payment Platform**: A full-stack payments solution that processes pay-ins and payouts across 20+ countries, supporting 200+ local payment methods (including Pix, digital wallets, mobile money, cash vouchers, and cards).
- **Recurring Payments**: Subscription billing solution with local currency settlement, smart retry logic, tokenized credit cards, and analytic support for optimal billing dates.
- **B2B Payments & High-Value Transactions**: Enables mass payouts and high-value transfers both locally and internationally.
- **Anti-Fraud & Risk Management**: AI-powered fraud detection and prevention system tailored for emerging market risks.
- **Micropayments Capability**: Exclusive feature for processing very small transaction amounts.

## Market Standing
- **Valuation/Market Cap**: Unicorn status (valuation over $1 billion) – exact current valuation not publicly disclosed
- **Key Metric**: Total Funding – Raised investment from FTV Capital (amount not disclosed); one of the first Brazilian unicorns
- **Notable Investors/Partners**: FTV Capital (lead investor); Endeavor (accelerator program); partnerships with 100+ regional payment players and 500+ global merchants
- **Growth Signals**: Expanded from Latin America into Africa (South Africa, Kenya, Nigeria) and Asia (India, Southeast Asia, Singapore, China); digital commerce in LATAM projected to reach $709B by 2025; Africa’s digital consumer base set to exceed half a billion by 2025

## Competitive Advantages
- **Deep Local Expertise**: 11+ years of experience navigating complex regulations, currencies, and tax systems in emerging markets – merchants avoid needing to set up local entities.
- **Proprietary Infrastructure**: Back-end system built in-house with direct connections to local payment players, enabling higher approval rates (+10.2 pp uplift) and conversion rates (+27 pp for cash/vouchers).
- **Breadth of Coverage**: 20+ countries across three continents (LATAM, Africa, Asia) with 200+ payment methods – one of the widest coverage footprints among cross-border payment platforms.
- **Multicultural Team**: 700+ employees from 15+ nationalities, with offices across Brazil, Latin America, Africa, and Asia.

## Strategic Focus
- Geographic expansion into new emerging markets (recent entries into India, Southeast Asia, and the Middle East-Africa)
- Deepening local payment method integrations (especially instant payments like Pix and mobile money)
- Enhancing AI-driven fraud prevention and risk management capabilities
- Growing the B2B payments and high-value transaction verticals
- Scaling the recurring payments offering for subscription-based merchants

## Why Work Here
- **Culture**: Driven by five core values – Big Dreams, Knowledge, Persistence, Results Orientation, and Multiculturality. Described as “out of the ordinary,” with a strong emphasis on ownership, innovation, and challenging the impossible.
- **Diversity & Inclusion**: Active programs for racial equity, female leadership (Empower Her campaign), LGBTQIA+ pride and trans employability, and inclusion of people with disabilities (sign language interpretation, assistive technology, accessible environment).
- **Benefits (Brazil-based)**: Health and dental plan (SulAmérica), Wellhub gym access, meal and transportation vouchers, childcare assistance, extended caregiver leave, birthday day off, flexible hours, no dress code, free snacks, pet-friendly office, language classes (English, Spanish, Portuguese), monthly financial support for undergraduate/postgraduate/MBA courses, and a budget for short courses and workshops.
- **Technology Stack**: PHP, Elixir, Ruby on Rails, Python, JavaScript, Java; databases include MySQL, PostgreSQL, Amazon DynamoDB; infrastructure uses Docker, ElasticSearch, AWS (Lambda, RDS, Aurora, SQS, SNS, S3, Beanstalk, ECS); frameworks include Spring Framework, Quarkus, Hibernate, Liquibase.
- **Engineering Culture**: 200+ tech-focused ebankers enabling 30+ deployments daily; meetups and internal knowledge-sharing (Code Your Way program); strong emphasis on TDD, SonarCloud, and continuous improvement.
- **Work Policy**: Mix of on-site (Curitiba, São Paulo, Mexico City, Mumbai, Shanghai), hybrid (Singapore), and remote (Argentina, Peru, South Cone, UK, USA) roles depending on the position.

## Sources
1. [EBANX About Us](https://www.ebanx.com/en/about-us/)
2. [EBANX Careers Page](https://www.ebanx.com/en/careers/)
3. [EBANX Product Page](https://www.ebanx.com/en/)
4. [EBANX Jobs on Greenhouse](https://job-boards.greenhouse.io/ebanx)
5. [EBANX LinkedIn](https://www.linkedin.com/company/ebanx)

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- [Product Manager Specialist | Payout (Singapore)](https://feeny.ai/job/product-manager-specialist-payout-singapore-ebanx-singapore-e6hbtxaqvwt7) — Singapore
- [Senior Chargeback & Fraud Analyst](https://feeny.ai/job/senior-chargeback-fraud-analyst-ebanx-curitiba-mgya1p70nn6a) — Curitiba, Brazil / São Paulo, Brazil
- [Tax Strategy Specialist](https://feeny.ai/job/tax-strategy-specialist-ebanx-sao-paulo-zvf0a4zzt5ws) — São Paulo, Brazil
- [Business Development Expert](https://feeny.ai/job/business-development-expert-ebanx-sao-paulo-9fk4c5v75hf2) — São Paulo, Brazil
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