---
title: 'Chargeback Specialist at Weave'
canonical: 'https://feeny.ai/job/chargeback-specialist-weave-mexico-4sfha6xere2h'
type: 'job'
last_seen: '2026-10-29'
---

# Chargeback Specialist at Weave

- **Company:** Weave
- **Location:** Mexico
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.ashbyhq.com/weave/eefb6c13-540f-4f03-aba4-5596c3a26e45

## Job description

Our Payments Risk Management Team is seeking a highly motivated and detail-oriented entry-level Chargeback Specialist to join our growing team. In this role, you will play a critical part in protecting company revenue, managing customer disputes, and ensuring a smooth experience for our merchants.

- This position will be fully remote based out of Mexico
- Reports to our US based Payments Risk Manager

## What You Will Own

- Guided Dispute Resolution: Manage a small, guided caseload, ensuring timely updates and clear communication to merchants for all assigned cases.
- Evidence Collection: Gather evidence and submit responses using established checklists and workflows, focusing strictly on adhering to network regulations.
- Process Management: Own the timely submission of responses to maximize the success rate of assigned disputes.
- Outcome Communication: Clearly communicate both positive and negative dispute outcomes to merchants to maintain transparency and trust.
- Funds Oversight: Oversee the collection and return of disputed funds while maintaining accurate financial records.
- Fraud Monitoring Support: Assist in the proactive monitoring of chargeback volumes to learn how to identify potential fraud trends under senior guidance.

What You Will Need to Accomplish the Job

- Exceptional Organization: The ability to prioritize tasks and handle multiple disputes simultaneously with meticulous organization.
- Unwavering Attention to Detail: A keen eye for detail to ensure all case reviews and evidence submissions are error-free.
- Strong Communication: Professional written and verbal skills to de-escalate situations with upset merchants and explain complex topics simply.
- Analytical Mindset: A proven ability to investigate information and formulate effective solutions to problems.
- Eagerness to Learn: A self-motivated desire to learn major card network regulations (Visa, Mastercard, Discover, Amex) and industry best practices.

What Will Make Us Love You

- Exceptional Organization: The ability to prioritize tasks and handle multiple disputes simultaneously with meticulous organization.
- Unwavering Attention to Detail: A keen eye for detail to ensure all case reviews and evidence submissions are error-free.
- Strong Communication: Professional written and verbal skills to de-escalate situations with upset merchants and explain complex topics simply.
- Analytical Mindset: A proven ability to investigate information and formulate effective solutions to problems.
- Eagerness to Learn: A self-motivated desire to learn major card network regulations (Visa, Mastercard, Discover, Amex) and industry best practices.
- Salesforce Knowledge: Background with the platform known as Salesforce. Be able to create cases and manage them.

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws. At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page. Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know. Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

## About Weave

## Company Overview
- **One-liner**: Weave provides an AI-powered patient communications, engagement, and payments platform purpose-built for small and medium-sized healthcare practices.
- **Entity Type**: Public (NYSE: WEAV)
- **Headquarters**: Lehi, Utah, United States
- **Founded**: 2008 (incorporated as a Delaware corporation in 2015)
- **Founders**: Not publicly available from provided sources

## Core Business
- Primary industry: Healthcare technology – patient communication and practice management software.
- Target customers: Small and medium-sized healthcare practices (SMB) in dental, optometry, veterinary, and specialty medical (primary care, PT/OT, aesthetics, med spa).
- Mission statement: “Elevate the patient experience through a unified platform that improves business operations so healthcare professionals can focus on patient care and realize their dreams.”

## Products & Services
- **Communications**: Proprietary telephony platform unifying voice and text interactions, managing the practice’s trusted phone number.
- **AI-powered Workflows**: Agentic AI for scheduling automation, FAQ responses, and marketing lead follow-ups.
- **AI-powered Insights**: Call transcription, sentiment analysis, task creation, and revenue opportunity surfacing.
- **Weave Payments**: Point-of-sale and digital payment solutions, including text-to-pay, online bill pay, and patient financing (buy-now-pay-later).
- **Practice Growth Tools**: Online review management, patient outreach, and reputation building.
- **Productivity Tools**: Staff collaboration, appointment scheduling, digital forms, and insurance eligibility verification.

## Market Standing
- **Valuation/Market Cap**: Not explicitly provided in search results (public company – refer to current market data).
- **Key Metric**: Annual revenue – not disclosed in provided sources; see SEC filings for exact figures.
- **Notable Investors/Partners**: Not listed in provided sources (public company).
- **Growth Signals**: As of Dec 31, 2025, nearly 40,000 locations under subscription and 30,000+ customers in the U.S. and Canada. 904 employees as of Dec 2025, with expansion in India, Mexico, Brazil, and the Philippines. Specialty Medical is the fastest-growing vertical.

## Competitive Advantages
- Over 90 integrations with practice management systems (PMS) – deep domain expertise built over nearly two decades.
- Purpose-built for SMB healthcare – no dedicated IT staff needed; intuitive and easy to implement.
- Unified platform replacing a “patchwork” of point solutions at lower total cost.
- AI-native, high-accuracy automation within strict privacy/regulatory frameworks (HIPAA).
- Proprietary telephony and vertically specialized data from billions of patient interactions.

## Strategic Focus
- Deepening AI capabilities to become an “always-on teammate” for practices.
- Expanding within specialty medical (primary care, PT/OT, aesthetics, med spa).
- Continuing international growth (India engineering hub, support teams in Mexico/Philippines/Brazil).
- Enhancing patient engagement through personalized, multi-channel communication and flexible payments.

## Why Work Here
- **Culture**: People-first, inclusive environment with active DEI initiatives and employee resource groups. Core values: Stay Hungry, Care More, Think Creatively, The Customer is Everything, Do the Right Thing.
- **Work Model**: Flexible work spaces; office in Lehi, UT with onsite gym, basketball court, catered lunches, and seasonal parties. Second engineering HQ in Noida, India.
- **Benefits**: Medical, dental, vision insurance, 401k matching, flexible time off, generous parental leave, mental health resources, professional development program.
- **Engineering Culture**: Cutting-edge technologies, transparent and approachable leadership, opportunities for career growth across U.S. and India.

## Sources
1. [SEC.gov – Weave 2025 Annual Report (10-K)](https://www.sec.gov/Archives/edgar/data/1609151/000160915126000043/weav-2026formars.pdf)
2. [LinkedIn – Weave](https://in.linkedin.com/company/getweave)
3. [Careers Page – getweave.com/careers](https://www.getweave.com/careers/)
4. [Top Workplaces – Weave](https://topworkplaces.com/company/weave/)

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