---
title: 'Chat Support Representative at Careerswift'
canonical: 'https://feeny.ai/job/chat-support-representative-careerswift-united-states-r26ktnrv7wp5'
type: 'job'
last_seen: '2026-09-06'
---

# Chat Support Representative at Careerswift

- **Company:** Careerswift
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/careerswift.ai/b81aa061-1c2b-4b8e-bea3-834644d97bd6

## Job description

We are looking for a Chat Support Representative to assist customers through online chat and provide quick, helpful answers to their questions and service requests.

You will handle multiple conversations throughout the day, resolve common issues, and work with internal teams when additional support is needed.

## WHAT YOU WILL DO

- Respond to customer questions through online chat
- Resolve common customer issues and service requests
- Provide accurate information about orders, services, and locations
- Escalate issues that require additional support
- Document customer interactions in company systems
- Maintain a friendly and professional tone across all conversations
- Meet established response and service-quality standards

## WHAT WE ARE LOOKING FOR

- Previous customer service, chat support, retail, hospitality, or similar experience
- Strong written English and communication skills
- Good typing and multitasking skills
- Patient, friendly, and customer-focused approach
- Comfortable handling multiple conversations at once
- Basic computer skills and ability to learn new systems
- Ability to work independently in a remote environment
- Reliable internet connection and suitable workspace

## NICE TO HAVE

- Previous chat or online customer support experience
- Experience with CRM or customer support platforms
- Food service, hospitality, or retail experience
- Bilingual English/Spanish skills

## COMPENSATION

$17–$23 per hour, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

## HIRING PROCESS

Application review → Initial conversation → Interview → Offer

## EQUAL OPPORTUNITY

Bilgewater Group is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.

Location: Remote

Seniority Level: Junior

## About Careerswift

## Company Overview
- **One-liner**: Careerswift is an AI-first recruitment automation platform that automates candidate screening, interviewing, and evaluation for growing companies.
- **Entity Type**: Private (Bootstrapped/Early Stage)
- **Headquarters**: Warsaw, Poland
- **Founded**: 2025
- **Founders**: Alex Nosik (CEO), Rodion Lozovoi (CTO), Dmytro Ivanchuck (CMO)

## Core Business
- **Primary industry**: HR Technology / Recruiting Software / Artificial Intelligence
- **Target customers**: B2B — growing companies looking to scale hiring without increasing HR headcount
- **Mission/purpose**: Eliminate manual resume review and outdated keyword-based filtering by using context-aware AI agents to structure and enrich every applicant, creating a continuously improving talent pool.

## Products & Services
- **Careerswift Platform (AI Recruitment Automation)**: An AI-first platform that automates candidate screening, interviewing, and evaluation. Uses context-aware AI agents to replace manual resume review and keyword filtering. Every applicant is structured and enriched by AI, building a continuously improving talent pool.
- **AI Resume Builder & Job Search Tools (Consumer Side)**: A complementary suite for job seekers including AI resume optimization (ATS-friendly templates, LinkedIn-to-resume conversion), smart job application tracking, AI cover letter generation, AI-powered interview practice, and a Chrome extension for 1-click job applications.

## Market Standing
- **Valuation**: Not publicly available (early-stage private company)
- **Key Metric**: Total funding not disclosed (appears bootstrapped or pre-seed); monthly web traffic of ~26,300 visits with +872.6% monthly growth
- **Notable Investors/Partners**: Not publicly disclosed
- **Growth Signals**: Headcount grew +300% YoY (from ~2 to 6 employees); monthly website traffic growing nearly 9x month-over-month; global rank #999,287 with 64% of traffic from the United States; active job postings for engineering roles indicate scaling phase

## Competitive Advantages
- **Dual-sided platform**: Serves both employers (recruitment automation) and job seekers (resume/job search tools), creating potential network effects
- **AI-first architecture**: Uses context-aware AI agents rather than keyword filtering, which is a more sophisticated approach than traditional ATS systems
- **Rapid early traction**: Extremely high traffic growth (+872.6% monthly) suggests strong product-market fit in early stages
- **Lean, experienced team**: Small team (6 people) with C-level executives across CEO, CTO, and CMO — all hands-on

## Strategic Focus
- **Scaling the engineering team**: Currently hiring for Senior Full-Stack Engineer, Senior Data Engineer, Mid/Senior Platform Engineer, and Frontend Developer — indicating a push to build out core product and data infrastructure
- **Product expansion**: Continuously adding new features (job tracking, interview practice, auto-apply) with a "coming soon" pipeline
- **Geographic expansion**: Presence in Poland, Ukraine, Spain, UK, and US (San Francisco office) — building a distributed team
- **Enterprise readiness**: Building multi-tenant data infrastructure, RBAC/RLS security, and embedded BI for enterprise-scale analytics

## Why Work Here
- **Remote-first culture**: Roles listed as "Remote" or "Hybrid" with flexibility; San Francisco office available but not required
- **Early-stage impact**: Join a company founded in 2025 with only 6 employees — opportunity to shape product, culture, and technical direction from near the ground floor
- **Modern tech stack**: React, TypeScript, Python (FastAPI/Django/Flask), Node.js (Next.js/Nest.js), PostgreSQL, AWS, OpenAI, Hugging Face, dbt, Vercel — cutting-edge AI and cloud-native tools
- **AI-first engineering**: Work on context-aware AI agents, real-time data ingestion, OLAP optimizations, and LLM-powered features
- **Growth trajectory**: Company is in hypergrowth phase (traffic up 872% monthly, headcount up 300% YoY) — strong potential for career acceleration
- **Lean team culture**: With only 6 people, engineers will have broad ownership and direct impact on product decisions

## Sources
1. [careerswift.ai](https://careerswift.ai/)
2. [LinkedIn - Careerswift](https://www.linkedin.com/company/careerswift-ai)
3. [Built In - CareerSwift Teams](https://builtin.com/company/careerswift/teams)
4. [Ashby Careers Page](https://jobs.ashbyhq.com/careerswift.ai/8f38501e-ad8d-4550-8a2d-a904ee6f8163)
5. [We Work Remotely - Careerswift](https://weworkremotely.com/company/careerswift)

## Other roles at Careerswift

- [Virtual Assistant](https://feeny.ai/job/virtual-assistant-careerswift-united-states-xd1ca2st5gd0) — United States
- [Call Centre Agent, Inbound](https://feeny.ai/job/call-centre-agent-inbound-careerswift-united-states-wf9ckm0cr28j) — United States
- [Graphic Designer](https://feeny.ai/job/graphic-designer-careerswift-united-states-nha0dxca9hpz) — United States
- [Client Account Manager](https://feeny.ai/job/client-account-manager-careerswift-united-states-7x0kv04m837m) — United States
- [Content Writer / Copywriter](https://feeny.ai/job/content-writer-copywriter-careerswift-united-states-h4w1xk355p5v) — United States
- [Social Media Manager](https://feeny.ai/job/social-media-manager-careerswift-united-states-d0dvbz5hd0dy) — United States
- [Appointment Setter, B2B](https://feeny.ai/job/appointment-setter-b2b-careerswift-united-states-qz1sgbw95j33) — United States
- [Office Assistant](https://feeny.ai/job/office-assistant-careerswift-united-states-zztzxhbwvzvj) — United States
- [Remote Receptionist](https://feeny.ai/job/remote-receptionist-careerswift-united-states-16d4xtqbraye) — United States
- [Sales Representative](https://feeny.ai/job/sales-representative-careerswift-united-states-xz4m0xjj8td0) — United States