---
title: 'Chief Design Officer at Bjak'
canonical: 'https://feeny.ai/job/chief-design-officer-bjak-united-kingdom-wcm955t9edqv'
type: 'job'
last_seen: '2026-09-11'
---

# Chief Design Officer at Bjak 

- **Company:** [Bjak ](https://feeny.ai/companies/bjak)
- **Location:** United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/bjakcareer/fd4cb4ce-d4f4-4d07-a757-9beb93819029

## Job description

## About ActAI

There are over 5 billion users using basic applications today such email, notes, tasks, calendar and they're not AI-native. Our mission is to build proactive applications for anyone in the world, who are not used to complex prompting. We aim to bring intelligence to conversations, errands, organising and workflows, with minimal to no prompting. Our product focuses on achieving high reliability for long-running workflows, persistent context, and real-world task completion. We believe products will greatly reduce hallucinations. Our objective is to organise anyone's life, allowing us all to spend time on valuable and meaningful things

## About the Role

The Chief Design Officer will own product design quality across the group's consumer products and brands. This is a hands-on design leadership role with direct involvement in our most important products and user experiences.

## What you will be doing

- Set the design direction and quality bar across group products.
- Work directly on or review critical user journeys, product concepts and interfaces.
- Turn complex financial and AI workflows into simple consumer experiences.
- Set standards across product design, interaction, visual design and design systems.
- Review shipped products and identify specific usability and design problems.
- Work with product and engineering from early concepts through production.
- Recruit and assess senior product, UI and brand designers.

## What you will need

- Strong portfolio of shipped consumer technology products with meaningful usage.
- Deep product and interaction design capability, not primarily people management.
- Strong visual judgement and attention to interface details.
- Ability to prototype and communicate product interactions directly.
- Experience working closely with product and engineering on shipped products.
- Hands-on design style - able to create, critique and materially improve design work directly.

Portfolio Submission (Mandatory) Applicants are required to submit a portfolio as part of their application. The portfolio should showcase relevant design work, projects, and achievements that demonstrate your experience, creative capabilities, and suitability for the Chief Design Officer role. Please provide a link to your portfolio in the application form. Portfolio submission is mandatory for this role.

## About Bjak 

## Company Overview
- **One-liner**: Bjak is Southeast Asia’s leading digital insurance platform, enabling users to compare, purchase, and manage insurance policies and automotive services through a single, AI-powered interface.
- **Entity Type**: Private (Seed Stage)
- **Headquarters**: Selangor, Malaysia
- **Founded**: 2019
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Insurtech / Financial Services (with a growing automotive service vertical)
- **Target customers**: B2C (individuals seeking insurance and car repairs), B2B (partnerships with 16 insurers and workshop networks)
- **Mission**: “To develop technology‑based solutions to improve financial inclusion.”

## Products & Services
- **Insurance Platform (SaaS / Marketplace)**: Compare quotes from 16 insurers, purchase policies, manage claims, and access 24/7 VIP support. Supported by an AI agent.
- **Car Repair & Service (Marketplace)**: Nationwide online workshop booking for repairs, maintenance, tyre balancing, and more. Includes pay‑later options (installments from RM10/month).
- **Roadside Assistance**: 24/7 towing, flat‑tyre/dead‑battery support, and free replacement car.
- **Extended Warranty**: Coverage for major engine, gearbox, and suspension repairs.
- **Digital Tools**: Insurance Calculator, NCD (No Claim Discount) Checker, Roadtax Calculator.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private); the founder has indicated the company is considering an IPO to expand into Europe.
- **Key Metric**: Annual Revenue estimated at $25 M–$50 M (LinkedIn data for FY2025). Funding raised: Seed round (2019, amount undisclosed, from a single investor).
- **Notable Investors/Partners**: Seed investor not named; partners include 16 Malaysian insurers and a nationwide network of workshops.
- **Growth Signals**: 8 M+ users across Southeast Asia; 32.2% YoY headcount growth (100 employees); 356 open positions (up 278.7% YoY); expanding into 9 countries (Indonesia, UK, Singapore, Thailand, Hong Kong, Taiwan, Japan, Spain, and Malaysia).

## Competitive Advantages
- **Largest insurer network in Malaysia**: Single platform aggregating 16 insurance providers.
- **Integrated ecosystem**: Combines insurance, roadside assistance, and car repair – a one‑stop shop for vehicle ownership.
- **AI & automation**: Uses AI agents to simplify policy selection and claims processes.
- **Speed and user experience**: Quote in under 2 minutes, instant claims handling, and 24/7 support.

## Strategic Focus
- **Geographic expansion**: Entering European markets, with an IPO under consideration.
- **AI‑first product development**: Building new applications that tightly integrate AI to enhance user experience and operational efficiency.
- **Diversification**: Deepening automotive services (repair, warranty, roadside) to increase customer lifetime value.
- **Talent scaling**: Aggressively hiring across engineering, product, marketing, and operations to support growth.

## Why Work Here
- **Culture**: “Results first” – outcomes over effort; direct feedback; flat organization with minimal bureaucracy; high ownership and speed.
- **Work Environment**: Remote‑friendly with a “distributed team of experts” and offices in Malaysia, Thailand, Japan, Taiwan, and the UK. Recruiting globally.
- **Engineering Focus**: Lean, autonomous teams that prioritise product excellence and swift delivery.
- **Career Growth**: Rapidly scaling company with 356 open roles (including Lead, Founder’s Office, iOS Engineer, DevOps, ML Engineer) – opportunities for impact and advancement.
- **Note on Employer Rating**: Current Glassdoor-style rating is 2.3/5 (198 reviews) – potential concerns around work‑life balance and compensation. Candidates should verify recent employee sentiment during interviews.

## Sources
1. [bjak.my](https://bjak.my/en) – Official website (product overview, mission)
2. [bjak.my/en/career](https://bjak.my/en/career) – Career page (culture, values)
3. [jobs.ashbyhq.com/bjakcareer](https://jobs.ashbyhq.com/bjakcareer) – Active job listings and team descriptions
4. [linkedin.com/company/bjak](https://my.linkedin.com/company/bjak) – LinkedIn company profile (employees, revenue, headcount growth, news)

## Other roles at Bjak 

- [Recruiting Operations Coordinator](https://feeny.ai/job/recruiting-operations-coordinator-bjak-hong-kong-7vmsr27za46t) — Hong Kong
- [Recruiting Coordinator](https://feeny.ai/job/recruiting-coordinator-bjak-hong-kong-bvdc2vcvrjjd) — Hong Kong
- [Creative Project Executive](https://feeny.ai/job/creative-project-executive-bjak-malaysia-rqpq3y3kcqy6) — Malaysia
- [Senior Compliance Director – UK](https://feeny.ai/job/senior-compliance-director-uk-bjak-united-kingdom-rrggrrdbjrfj) — United Kingdom
- [Regulatory Compliance Director](https://feeny.ai/job/regulatory-compliance-director-bjak-united-kingdom-kx3rrqbh8bsy) — United Kingdom
- [SMF16 Compliance Oversight Director](https://feeny.ai/job/smf16-compliance-oversight-director-bjak-united-kingdom-ddsrjzy1pcrs) — United Kingdom
- [Compliance Director – SMF16](https://feeny.ai/job/compliance-director-smf16-bjak-united-kingdom-7866g217n5rs) — United Kingdom
- [Head of Compliance – SMF16](https://feeny.ai/job/head-of-compliance-smf16-bjak-united-kingdom-y73w270vd3eb) — United Kingdom
- [Director of Compliance and Risk (UK)](https://feeny.ai/job/director-of-compliance-and-risk-uk-bjak-united-kingdom-7pan19xm9tg0) — United Kingdom
- [Head of Compliance and Risk (UK)](https://feeny.ai/job/head-of-compliance-and-risk-uk-bjak-united-kingdom-f3y4sgw5zhae) — United Kingdom