--- title: 'Chief Marketing Officer at ASAPP' canonical: 'https://feeny.ai/job/chief-marketing-officer-asapp-new-york-7qjyrszqfw33' type: 'job' last_seen: '2026-09-13' --- # Chief Marketing Officer at ASAPP - **Company:** ASAPP - **Location:** New York, NY - **Compensation:** $400k–$450k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-24 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.lever.co/asapp-2/37d1e04b-aedc-4e00-8a3b-f19bab90131c ## Job description At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. We are looking for a relentless, growth-obsessed Chief Marketing Officer to own our end-to-end go-to-market engine, aggressive demand generation, brand positioning, and pipeline creation. In this role, you will turn our AI-native platform into a recognized category leader, maximize top-of-funnel reach, and directly fuel enterprise sales pipeline. You will bridge sharp, creative storytelling with commercial discipline, leveraging modern AI-native marketing tools and strategies to build, scale, and optimize a world-class marketing organization. This role reports directly to the Chief Revenue Officer and will work closely with the broader GTM leadership team. ## What you'll do 1. Demand Generation & Top-of-Funnel Growth Inbound Engine: Own full-funnel customer acquisition, designing and executing aggressive demand generation campaigns to fill the top of the funnel and establish a predictable pipeline. Account-Based Marketing: Partner seamlessly with ABM and Enterprise Sales teams to penetrate, engage, and unblock high-value strategic target accounts. Commercial Discipline: Implement robust pipeline tracking, multi-touch attribution, conversion optimization, and ROI reporting from initial awareness to closed-won deals. 1. Category Positioning & Share of Voice Category Leadership: Establish our brand as the undisputed category leader in AI-native Customer Experience (CX) and agentic platforms. Market Differentiation: Develop sharp, highly differentiated competitive messaging that clearly articulates our technical and business value over legacy incumbents. Share of Voice: Lead high-impact content, PR, analyst relations, and executive thought-leadership initiatives to aggressively expand our share of voice. 1. Campaign Execution & Strategic Storytelling Multi-Channel Campaigns: Architect multi-channel campaigns (webinars, flagship events, digital, case studies, video) that tell compelling customer-centric value stories. Cross-Functional Alignment: Align Product Marketing, Brand, and Creative strategies across key customer segments and enterprise verticals. 1. Leadership & Operational Speed Team Scaling: Build, mentor, and scale a high-performing marketing organization spanning Demand Gen, Product Marketing, Brand, and ABM. AI-Native Operations: Foster a high-velocity culture that actively integrates AI-native marketing tools and automation to drive efficiency and campaign agility. ## What you'll need - Leadership Experience: 8–15+ years of total marketing leadership, with at least 5 years scaling an enterprise or mid-market B2B SaaS business. - Proven Track Record: Demonstrated success in accelerating top-of-funnel acquisition, building predictable sales pipeline, and driving revenue growth. - GTM & Sales Alignment: Deep experience partnering directly with Enterprise Sales and ABM models to penetrate high-priority target accounts. - AI & Tech Domain: Hands-on experience or deep familiarity marketing AI-native, agentic, or emerging enterprise SaaS technologies. - Metrics & Analytics: Expertise in full-funnel analytics, CAC, pipeline contribution, conversion metrics, and marketing ROI attribution. ## Benefits - Competitive compensation with stock options - Comprehensive medical, vision, and dental insurance - 401k matching - Fitness and wellness stipend - Mobile phone reimbursement - Mental well-being benefits - Professional learning and development stipend - Parental leave, including adoptive and foster parents - 3 weeks paid time off (increases with tenure) and unlimited sick leave ASAPP is the agentic Customer Experience Platform (CXP) purpose-built for enterprise customer service. CXP orchestrates AI agents, human expertise, and enterprise systems to resolve customer issues faster and more accurately across voice and digital channels. ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid ## About ASAPP ## Company Overview - **One-liner**: ASAPP builds AI-native customer experience platforms that automate and augment human agents in large enterprise contact centers. - **Entity Type**: Private (venture-backed; total funding $380M across 6 rounds) - **Headquarters**: New York, New York, United States - **Founded**: 2015 (company timeline); LinkedIn lists 2014 - **Founders**: Gustavo (surname not publicly disclosed in available sources) ## Core Business - **Primary industries**: Customer service technology, enterprise AI, contact center software - **Target customers**: Large enterprises and contact centers (B2B) - **Mission / purpose**: To solve the toughest challenges in customer service with AI, turning the contact center into the foundation of the agentic enterprise. ## Products & Services - **GenerativeAgent®**: A fully capable AI customer service agent that listens, understands, and acts like a top‑tier human agent (launched May 2024). - **ASAPP CXP (Customer Experience Platform)**: Unites CX systems, data, and workflows in one place to serve customers intelligently (launched November 2025). - **AI-native asynchronous messaging platform**: Original product for digital-first customer conversations. - **Voice AI with speech recognition and automated summaries**: Reduces after‑call work. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Annual revenue estimated at $82.3M (from LinkedIn company profile); total funding $380M. - **Notable Investors / Partners**: Not named in available sources; 6 funding rounds completed. - **Growth Signals**: Headcount of 217 (-0.2% YoY) per LinkedIn; 389 total employees per Built In. Launched two major new products in 2024‑2025 (GenerativeAgent and CXP). Offices in 4 countries and remote presence in Argentina/Uruguay. ## Competitive Advantages - Long‑running focus on AI for customer service (founded 2014/2015) with early breakthroughs in generative language models for agent assistance. - Deep R&D team that publishes foundational AI research and applies it to complex enterprise interactions. - Only company offering an “AI‑native” platform that unifies data, workflows, and AI agents with human‑in‑the‑loop governance. ## Strategic Focus - Expanding from AI agent assistance to full AI‑powered customer service agents (GenerativeAgent). - Platform consolidation via ASAPP CXP to replace fragmented legacy contact center systems. - Serving the world’s largest and most demanding contact centers. ## Why Work Here - **Culture values**: Customer Driven, Grit, Excellence, Teamwork, Speed, Ownership. - **Work alongside** world‑class researchers, engineers, and operators pushing the boundaries of applied AI. - **Work environment**: Hybrid/remote options; offices in New York, Mountain View, Buenos Aires, Chennai, Bangalore; remote positions in Argentina, Uruguay, and US. - **Perks**: - Full health coverage (medical, vision, dental) for employee and family, plus monthly gym reimbursement. - Daily catered meals or food stipends in offices. - 401(k) with company matching (US employees). - Comprehensive maternity, paternity, and family leave. - Generous vacation policy. - Learning & development programs. ## Sources 1. [ASAPP Company Page](https://www.asapp.com/company) 2. [ASAPP Careers Page](https://www.asapp.com/careers) 3. [ASAPP Open Positions (Lever)](https://jobs.lever.co/asapp-2) 4. [LinkedIn Company Profile](https://www.linkedin.com/company/asappco) 5. [Built In Company Profile](https://builtin.com/company/asapp) ## Other roles at ASAPP - [Lead Machine Learning Engineer](https://feeny.ai/job/lead-machine-learning-engineer-asapp-mountain-view-tw8xfqfhy1by) — Mountain View, CA - [Executive Assistant](https://feeny.ai/job/executive-assistant-asapp-new-york-sfpap1sq4c7e) — New York, NY - [Agent Developer Manager](https://feeny.ai/job/agent-developer-manager-asapp-new-york-4y567rts4f86) — New York, NY - [Senior AI Project Manager](https://feeny.ai/job/senior-ai-project-manager-asapp-new-york-29f3wpkmek2y) — New York, NY - [Account Executive](https://feeny.ai/job/account-executive-asapp-new-york-4rgbg94vw1jp) — New York, NY - [Senior Product Manager, Observability Tools](https://feeny.ai/job/senior-product-manager-observability-tools-asapp-argentina-1jcy84pn0t0v) — Argentina - [Director, Strategic Accounts](https://feeny.ai/job/director-strategic-accounts-asapp-united-states-cp0pas8bbr0z) — United States - [VP, Strategic Accounts](https://feeny.ai/job/vp-strategic-accounts-asapp-united-states-haf3ep020bx5) — United States - [Senior Product Manager, Voice](https://feeny.ai/job/senior-product-manager-voice-asapp-mountain-view-33wedcc0g7xs) — Mountain View, CA - [Senior Product Manager, Data & Solution Strategy](https://feeny.ai/job/senior-product-manager-data-solution-strategy-asapp-bengaluru-m79xbyvs9amt) — Bengaluru, India