---
title: 'Chief of Community and Crisis Response at GLIDE'
canonical: 'https://feeny.ai/job/chief-of-community-and-crisis-response-glide-san-francisco-7dzyqfvra5dw'
type: 'job'
last_seen: '2026-10-28'
---

# Chief of Community and Crisis Response at GLIDE

- **Company:** GLIDE
- **Location:** San Francisco, CA
- **Compensation:** $220k–$245k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.lever.co/glide/ecd47be1-08fe-4550-8629-3c0cbf12d7f3

## Job description

## About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Who We’re Looking For – Community and Crisis Officer Bold thinkers. Fast movers. Smart collaborators. People who want to build, lead, and drive measurable change — and who care deeply about making an impact that matters. If you're ready to work in a high-performance, mission-driven environment — you strive to make life better for those who we serve — GLIDE is where you belong. Position Summary GLIDE is seeking a dynamic, strategic and senior leader to lead GLIDE’s Community and Crisis Response to scale GLIDE's street crisis response programs —including Journey Home, Cecil Williams Ambassadors, Glide Legacy Programs, and Single Room Occupancy (SRO) services—driving measurable impact and sustainable growth. This is a high-impact leadership opportunity for a proven senior leader who excels at building and scaling community networks, leading high-performing teams, and cultivating strategic partnerships. It presents a unique opportunity to shape how GLIDE expands reach, deepens impact, and ensures unhoused and housed residents feel supported wherever they are. In this role, you will integrate the Community Ambassadors, Journey Home, and our Legacy Programs (meals and community safety), and SRO services into a coordinated neighborhood service and street response portfolio. The role connects street outreach, community safety, access to daily free meals and neighborhood and residential services with GLIDE’s broader services- integrating our targeted and comprehensive case management network- across 10 Life Domains for Whole Person Care. Neighborhood activation, resident participation, and collaborative stewardship of shared spaces will strengthen access, connection, and belonging.

Essential Duties & Responsibilities:

Community Strategy

- Define and execute a scalable strategy for community engagement and externally facing clean and safe street programs, with integrated operating structures, policies, program frameworks, contracts, MOUs, and Sustainability Plans.
- Partner with the COO, CPO, Chief Compliance and Impact Officer to establish performance measures for
- impact, growth, and engagement; oversee program analyses, executive briefings, and decision-support materials.
- Lead coordination, information-sharing, and reporting across governance committees, working groups, disciplines, and partner agencies; ensure effective agendas, meeting materials, documented decisions, and action follow-through while elevating community risks, gaps, and priorities.
- Identify and prioritize new opportunities based on mission impact and sustainability; expand GLIDE’s reach, visibility, and engagement through outreach, strategic partnerships, and community infrastructure built for long-term success.

Neighborhood Services Delivery & Street Response

- Translate strategic priorities into annual plans and actionable workplans with clear owners, dates, dollars, deliverables, milestones, and performance measures; lead through directors and managers while strengthening their decision-making and operational oversight.
- Oversee Cecil Williams Ambassadors, Journey Home, SRO, and Legacy programming strategy and execution, including contract compliance, community outreach, city and community coordination, and all aspects of program operations.
- Advance health, wellness, engagement, and development services and pathways in all life domains, promoting stability and mobility through supportive relationships; build partnerships and site-based services supporting resident engagement, stability, health, case management connections, mobility, and resident leadership.
- Integrate referrals and handoffs across GLIDE and partners with clear follow-up and information-sharing responsibilities; engage housed and unhoused residents, youth, SRO residents, businesses, and neighborhood partners in shaping service and public-space priorities, resolving concerns, and evaluating participation, resident feedback, accessibility, service connections, perceived safety, and sustained use of spaces.

Contract Compliance and Leadership

- Ensure contract performance, alignment, and sustainability; oversee grant-funded Journey Home, Cecil Williams Ambassadors, and SRO services to meet compliance and performance requirements.
- Support local partnerships and funding strategies; advance ideas that enhance neighborhood services and programs, project development, stakeholder coordination, and contractor performance for major initiatives.
- Coordinate with Finance and Accounting on procurement for city, state, and federal community and public safety programs and grant-funded initiatives, including RFPs, RFIs, contracts, purchase orders, and consortium opportunities.

Fiscal Management and Responsibilities

- Oversee budget development, forecasting, and financial tracking; monitor expenditures, revenue, and funding allocations to ensure fiscal accountability and return on investment.
- Develop mid- and long-range budget projections with program directors, managers, and Finance; ensure compliance and performance across the Ambassadors, Journey Home, Legacy Programs, and SRO grant-funded portfolio.
- Coordinate with Finance and Accounting on community and public safety procurement, including RFPs, RFIs, contracts, purchase orders, and consortium opportunities; support project development, stakeholder coordination, and contractor performance for major initiatives.

Executive Leadership & Partnership

- Partner with all Senior Leadership, including but not limited to Advancement, Programs, the Center for Social Justice, and GLIDE Memorial Church; build strong community alliances to ensure program
- sustainability, strategic alignment, partnerships, and data-informed continuous improvement.
- Work as a thought partner alongside the CEO on organizational strategy, culture, and design.
- Lead and develop senior leaders; ensure programs are fully staffed and functioning at a high level and that all city, state, and federal contractual requirements are met. Oversee direct reports, delegate appropriately, monitor performance, conduct evaluations, and ensure accountability.
- Lead reporting up, down, and across the organization on community-impacting gaps; ensure cross-disciplinary communication and collaboration; and maintain alignment with Executive Leadership Team priorities and programs.

Required Experience, Skills & Qualifications:

- Graduate degree in social services, non-profit management, public health, or business administration preferred.
- Minimum 10+ years senior level management and supervisory experience in a multi-faceted service delivery organization developing and leading effective management teams.
- Experience with street teams, safety protocols and good neighbor policies.
- Experience with managing and implementing programs to high-risk and vulnerable communities using trauma-informed, harm reduction, stages of change, and other asset-based approaches.
- Extensive knowledge and experience managing social services, family services, social work, program design and development, or related fields.
- Outstanding communication/interpersonal skills; ability to develop partnerships with a wide variety of people (colleagues, Board members, funders, clients, and people of diverse backgrounds).
- Strategic thinker with strong analytical skills, ability to make decisions drive by data analysis, possesses financial acumen, and exercises critical thinking and problem-solving abilities.
- Demonstrated experience overseeing field deployment, incident escalation, neighborhood service coordination, and operational follow-through.
- Strong background in staff supervision including coaching Senior Directors and Directors to lead large teams and portfolios
- Strategic and systems mindset; strong analytic abilities; strong meeting planning/facilitation skills
- Experience managing or administering government-funded programs or working with government funders.
- Strong financial oversight, grant and contract compliance, project management, and performance management skills.
- Sound judgment in situations involving service refusal, behavioral health needs, neighborhood concerns, and emergency response.
- Demonstrated success with proposal/grant-writing and reporting and stakeholder engagement.
- Demonstrated ability to manage operating budgets of $8 million or more consisting of diverse funding streams.
- Expertise in program design, project management, and program implementation. Contract negotiation skills with demonstrated ability to effectively manage multiple processes and projects. Ability to develop project budgets for proposals, contract negotiations, and partnerships.
- Proficient with Microsoft Office Suite; adept at learning project management and data systems (i.e. Salesforce, Asana, Concur, Adaptive, etc.)
- Willingness and ability to work nights, weekends, or holidays as required.

## Preferred Experience, Skills & Qualifications

- Familiarity with the Tenderloin community; and broader SF community
- Familiarity with community-driven or volunteer-powered organizations.
- Experience with community ambassador programs, voluntary reunification, youth services, SRO-based
- services, or coordinated case management.
- Housing Policy, Case management, and medical billing experience and knowledge a plus.
- Familiarity with motivational interviewing, de-escalation, overdose response, and coaching staff in field settings.

Work Environment GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

## About GLIDE

## Company Overview
- **One-liner**: GLIDE is a nationally recognized center for social justice in San Francisco that provides integrated comprehensive services, free daily meals, housing assistance, behavioral health support, and advocacy to break cycles of poverty and marginalization.
- **Entity Type**: Non-profit (501(c)(3) foundation) – publicly supported charity
- **Headquarters**: San Francisco, California, USA (330 Ellis St, San Francisco, CA 94102)
- **Founded**: 1963 (GLIDE Memorial Church roots; incorporated as foundation later)
- **Founders**: Rev. Cecil Williams (founder of GLIDE Memorial Church) and Janice Mirikitani (co-founder of GLIDE's social service programs)

## Core Business
- **Primary industry/industries**: Social services, poverty alleviation, hunger relief, housing/homelessness services, behavioral health, domestic violence intervention, child and family services
- **Target customers**: Homeless, low-income, and marginalized populations in San Francisco (Tenderloin neighborhood); B2C (direct service recipients)
- **Mission statement**: “Create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.”

## Products & Services
- **Daily Free Meals Program**: Three free, nutritious meals served 364 days a year to anyone in need – 533,298 meals served annually
- **Welcome Center**: Immediate basic needs (shelter, hygiene, blankets) and emotional support with case management
- **GLIDE Women’s Center**: Trauma-informed support groups, case management, and counseling for women survivors of violence, homelessness, or isolation
- **Transitional Age Youth (TAY) Health & Wellness Center**: 24/7 center for youth ages 18–27 experiencing homelessness, offering respite, mentoring, and connection to long-term resources
- **Journey Home Program**: Client-centered relocation and reunification support to move people from homelessness toward stability
- **Health Empowerment & Access Team (HEAT)**: Harm reduction, medically assisted treatment, HIV/Hep-C outreach, testing, and health system navigation
- **Community Ambassador Program**: Street-level engagement and placemaking to support San Francisco’s economic revitalization (30×30 plan)
- **Janice Mirikitani Family, Youth and Childcare Center**: Child and infant care, after-school programs, and family counseling for low-income families

## Market Standing
- **Valuation/Market Cap**: Not applicable (non-profit); annual operating budget not publicly disclosed
- **Key Metric**: 533,298 meals served per year; 3,937 people connected to social benefits (CalFresh, SSI) in recent period; $24 million secured in state funding for housing subsidies, shelters, and mental health support through coalition
- **Notable Investors/Partners**: Works in partnership with City of San Francisco leaders; receives state funding; coalition funding from California state budget
- **Growth Signals**: Expanding integrated mobile services; launching a new TAY Health & Wellness Center; developing a $31M fundraising plan (FY24); facility expansion and behavioral health services under current CEO Dr. Gina Fromer

## Competitive Advantages
- **Deeply rooted community trust**: 60+ years serving the Tenderloin, recognized as a “safe space” and oasis for those most in need
- **Integrated service model**: Combines meals, housing, healthcare, childcare, legal clinic, and advocacy under one roof, creating a holistic pathway out of crisis
- **National leadership in social justice**: Actively shaping policy and public narrative on poverty, homelessness, and racial justice from a faith-grounded but secularly inclusive foundation
- **Scale and reach**: One of the largest hunger relief and social service providers in San Francisco, with over 200 employees and thousands served daily

## Strategic Focus
- **GLIDE Forward plan**: Expand integrated and mobile services to reach more people citywide; raise $31M in FY24 for building repair, expansion, and behavioral health; showcase GLIDE as a national social justice leader through art and storytelling; improve business systems and infrastructure; center work on voices of marginalized people; inspire staff growth
- **30×30 alignment**: Supporting San Francisco’s economic revitalization through the Community Ambassador Program and low-threshold case management
- **Policy advocacy**: Secured $24M in state funding for housing subsidies, shelters, and mental health support through coalition building

## Why Work Here
- **Culture**: Supportive, diverse, and inclusive team environment rooted in radical inclusivity, justice, and love. “Work is meaningful and the people are great.”
- **Work environment**: Friendly, accepting, and informal (casual dress code noted)
- **Benefits**: Competitive salaries, medical and dental insurance, generous paid time off, retirement savings plans
- **Equal opportunity employer**: Proudly equal opportunity; will consider qualified applicants with arrest and conviction records (San Francisco Fair Chance Ordinance)
- **Growth opportunity**: Chance to be part of a transformative expansion under new CEO Dr. Gina Fromer, with a strong emphasis on staff development and “building the capacity to learn and iterate”
- **Hybrid/remote policy**: Not explicitly stated; likely on-site given service delivery nature, but check role-specific postings

## Sources
1. [glide.org – About](https://www.glide.org/about/)
2. [glide.org – Careers](https://www.glide.org/Careers/)
3. [jobs.lever.co/glide](https://jobs.lever.co/glide)
4. [guidestar.org – Glide Foundation Profile](https://www.guidestar.org/profile/94-1156481)

## Other roles at GLIDE

- [Guest Services & Access Supervisor, TAY Health & Wellness Center](https://feeny.ai/job/guest-services-access-supervisor-tay-health-wellness-center-glide-san-francisco-satht0jpqr8h) — San Francisco, CA
- [Job Development Specialist](https://feeny.ai/job/job-development-specialist-glide-san-francisco-qb26ddevg707) — San Francisco, CA
- [Director of Facilities & Campus Operations](https://feeny.ai/job/director-of-facilities-campus-operations-glide-san-francisco-3c1kt4wvfmt3) — San Francisco, CA
- [Case Manager I (Medications for Opioid Use Disorder)](https://feeny.ai/job/case-manager-i-medications-for-opioid-use-disorder-glide-san-francisco-v7s08jew41gt) — San Francisco, CA
- [Health Systems Program Manager](https://feeny.ai/job/health-systems-program-manager-glide-san-francisco-xjn6zcgpygpq) — San Francisco, CA
- [Senior Director of Major and Individual Gifts](https://feeny.ai/job/senior-director-of-major-and-individual-gifts-glide-san-francisco-75kmhq5dz81f) — San Francisco, CA
- [Shift Lead](https://feeny.ai/job/shift-lead-glide-san-francisco-nfb8e7av9rbc) — San Francisco, CA
- [Health Access Navigator](https://feeny.ai/job/health-access-navigator-glide-san-francisco-egnsjdpmhh8d) — San Francisco, CA
- [Senior Accountant](https://feeny.ai/job/senior-accountant-glide-san-francisco-4th8zc8k2a55) — San Francisco, CA
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