---
title: 'Chief of Operations (Service Delivery / O&M Lead) at Computer World Services'
canonical: 'https://feeny.ai/job/chief-of-operations-service-delivery-o-m-lead-computer-world-services-colorado-4abbfrtsbmj8'
type: 'job'
last_seen: '2026-09-13'
---

# Chief of Operations (Service Delivery / O&M Lead) at Computer World Services

- **Company:** Computer World Services
- **Location:** Colorado Springs, CO
- **Compensation:** $140k–$180k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-22
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/cwsc/14aaa282-86b5-432f-8600-9f70db5d2d8a

## Job description

Owns day-to-day operational execution and 24/7/365 service delivery across a consolidated, multi-site DoD enterprise, including network operations, IT service desk / communications focal point, client systems support, and IT asset management. Primary owner of SLA / PPI performance at the operational level and of shift and coverage management across all supported installations.

## Key Tasks & Responsibilities

- Directs daily O&M operations, incident / problem / change management (ITIL-aligned), and Network Operations Center (NOC) performance across all sites.
- Owns the communications focal point / IT service desk, client systems support, and trouble-ticket performance.
- Owns staffing schedules, shift coverage, and surge response for outages or mission-critical events.
- Tracks and reports operational metrics (SLAs, PPIs, ticket aging, Mean Time to Resolution) to the PM and Government COR.
- Manages IT asset management (ITAM), equipment control / property custodian, warehouse accountability, and software license management.
- Coordinates real-time hand-offs with the Chief Engineer on technical escalations and with cybersecurity staff on incident response.
- Leads continuity-of-operations (COOP) planning and execution across the enterprise.
- Oversees user account management, VIP services, and end-user device support.
- Ensures operational compliance with security requirements and supports classified incident handling.
- Manages Local Registration Authority (LRA) and related access-administration functions, including support to geographically separated units.

Education & Experience

- Bachelor's degree preferred (equivalent experience considered).
- 8-10 years in IT / network operations management, including 5+ years in a lead / chief operations role on a DoD or comparable large-scale O&M contract.
- Experience managing multi-site 24/7 operations and service desk functions of comparable scale.
- USSF/USAF or DoD space / Command and Control (C2) mission environment experience preferred.

Certifications

- ITIL certification required.
- DoD 8140/8570-aligned IAT Level II or III (e.g., Security+, CySA+, or higher) may be required.

Security Clearance

- Active Top Secret (TS) clearance required; eligibility for TS/SCI may be required for certain work areas.
- U.S. citizenship required.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

- Hybrid position in the Colorado Springs, CO area; recurring presence at supported installations (travel estimated up to 25%).
- Directs a 24/7/365 operation; shift, on-call, and after-hours coverage required for outages, exercises, and mission-critical events.

IND1

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com.

## About Computer World Services

## Company Overview
- **One-liner**: Computer World Services Corp. (CWS) is a privately held IT services provider that delivers enterprise-wide solutions, digital transformation, and cybersecurity support to U.S. Defense and Civilian federal agencies.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Washington, D.C., USA (also has offices in Fairview Heights, IL; Falls Church, VA; St. Louis, MO; and Scott AFB, IL)
- **Founded**: 1990
- **Founders**: Frank Hameed (President and CEO)

## Core Business
- Primary industry/industries: Information Technology (IT) services, federal government contracting, cybersecurity, digital transformation.
- Target customers: U.S. federal government (Defense and Civilian agencies) – strictly B2G (Business-to-Government).
- Mission or purpose statement: Not explicitly stated, but the company emphasizes delivering “quality, value, and technological innovation” with a commitment to integrity and excellence in service delivery.

## Products & Services
- **Enterprise IT Solutions**: Full lifecycle IT support including network operations, systems administration, help desk, and infrastructure management.
- **Cybersecurity Services**: Cybersecurity operations, CSSP (Cybersecurity Service Provider) engineering and team leadership, threat monitoring, and compliance.
- **Digital Transformation & Process Optimization**: Modernization of legacy systems, cloud migration, and business process re-engineering for federal clients.
- **DevSecOps**: Integration of security into development and operations pipelines, including software development and application/web support.

All offerings are delivered as services (IT services, managed services, consulting) rather than SaaS or hardware products.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total employees: ~400 (as of latest data). Revenue not publicly available.
- **Notable Investors/Partners**: No external investors listed; the company was founded organically by Frank Hameed. Key partners are federal agencies (DoD, civilian departments).
- **Growth Signals**: Talent footprint has expanded across 19 states and 140 cities. The company supports 100% remote and hybrid work models. Consistently high ratings in federal programs.

## Competitive Advantages
- **30+ Years of Federal Experience**: Deep understanding of government contracting, compliance, and security requirements.
- **Proven Track Record**: Recognized for consistent performance and high ratings in federal programs (e.g., past performance ratings).
- **Flexible Workforce**: Ability to deploy talent across CONUS and OCONUS, with a mix of on-site, hybrid, and remote roles.
- **Employee-Focused Benefits**: Competitive benefits package (see below) and a culture that supports work-life balance.

## Strategic Focus
- **Current Priorities**: Continue serving Defense and Civilian federal customers by expanding IT, cybersecurity, and digital transformation capabilities. Leverage a remote/hybrid talent model to attract skilled professionals nationwide.
- **Direction for Growth**: Likely organic growth through contract wins and recompete wins; no indication of M&A or external funding.

## Why Work Here
- **Culture Highlights**: Collaborative, mission-driven environment supporting national security and federal operations. Emphasis on integrity and excellence.
- **Remote/Hybrid/Office Policy**: Hybrid workspace – employees engage in a combination of remote and on-site work. Many roles are fully remote; on-site positions exist at government facilities (e.g., Scott AFB, IL; Washington, D.C.).
- **Notable Perks & Benefits** (from [cwsc.com/employee-benefits](https://cwsc.com/employee-benefits/)):
  - Medical, dental, and vision plans (United Healthcare)
  - 15 days PTO accrued from day one + 11 company holidays
  - Tuition reimbursement up to $5,000 per year
  - 401(k) with 4% company match (Safe Harbor, 100% vested immediately)
  - Short & long-term disability (100% employer-paid)
  - Company-paid basic life and AD&D insurance
  - Flexible spending accounts (FSA) and Health Savings Accounts (HSA)
  - Commuter benefits (pre-tax transit and parking)
  - Employee Assistance Program
  - Generous parental leave (from Built In)
- **Engineering Culture**: Focus on cybersecurity, network operations, DevSecOps, and systems engineering. Use of AI in hiring process (applicants are informed). Strong support for professional development via tuition reimbursement.

## Sources
1. [cwsc.com – Home](https://cwsc.com/)
2. [cwsc.com – Careers](https://cwsc.com/careers/)
3. [cwsc.com – Employee Benefits](https://cwsc.com/employee-benefits/)
4. [jobs.lever.co/cwsc – Current Openings](https://jobs.lever.co/cwsc)
5. [builtin.com – Computer World Services Corp. Profile](https://builtin.com/company/computer-world-services-corp)

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