---
title: 'Chief of Staff at Abby Care'
canonical: 'https://feeny.ai/job/chief-of-staff-abby-care-san-francisco-kjnkf28qqrt4'
type: 'job'
last_seen: '2026-10-17'
---

# Chief of Staff at Abby Care

- **Company:** Abby Care
- **Location:** San Francisco, CA
- **Compensation:** $150k–$230k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/abby-care/0ebca93e-ff8d-4511-b592-3833b434e16e

## Job description

About Abby Care: Powering the future of care at home for all of America.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

The Opportunity: Abby Care is at a significant inflection point, having recently raised our Series C, and backed by a robust team of investors to include Transformation Capital, CVS Ventures, Sequoia, Khosla and Thrive, we’re poised to reimagine how care is delivered at home - leveraging trust, transparency and quality. As the Chief of Staff, you’ll report into the CEO and work closely with the senior leadership team to drive high-impact strategic initiatives and operational rigor across the company. We’re looking for an ambitious, sharp, and organized executor to act as a force multiplier for the founder and CEO. You’ll have significant exposure to executive decision-making, helping shape company-wide goals, executing on strategic roadmaps, and project managing board and investor relations processes. You’ll improve the company’s operating systems to maximize efficiency in company-wide meetings, lead impact special projects, and collaborate directly with department leaders to ensure alignment and progress on priorities.

Nuanced and highly strategic, you understand the complexities of a business that has a variety of equally critical stakeholders. Honesty and integrity are your hallmarks - relationship building is at the foundation of your success and you take pride in your ability to communicate effectively across all teams and levels in the organization. Astute, you understand how to navigate the business as a direct representative of your founder and CEO, and reflect that in your output and your interpersonal interactions. You move quickly when appropriate, but know when to pause and reflect, weighing implications and tradeoffs of business critical decisions. If you are excited about the opportunity to have a material, tangible impact on an organization that intends to define a new category of tech-enabled care, we’d love to hear from you.

This is an in-person role in San Francisco (4 days in office) and will require engagement on evenings and weekends as needed for the COS role.

What you’ll work on: Strategic Execution & Special Projects

- Partner with the CEO and executive team to develop and refine Abby Care’s long-term corporate strategy
- Lead high-impact special projects such as new lines of business, exec hiring, fundraising, and much more
- Collaborate across departments to translate strategy into execution and ensure cross-functional alignment

Planning & Company-Wide Alignment

- Support strategic planning cycles and help define short and long-term company priorities
- Translate strategy and department-level roadmaps and initiatives
- Drive accountability and progress across teams through structured follow-ups and reporting

Board and Investor Communications

- Project manage preparation for board meetings and investors updates
- Support content creation for investor decks, KPI reports, and strategic narratives
- Sit in board meetings to categorize follow-ups and action items

Operating System & Process Improvement

- Continuously iterate on Abby Care’s operating systems, team workflows, and internal cadences such as preparing for All-Hands, running the weekly executive meetings, and more
- Identify inefficiencies and implement systems that increase clarity, speed, and transparency for administrative and strategy workflows

CEO Enablement

- Scale the CEO’s time by managing project load, drafting materials, and ensuring momentum across initiatives. Partner with Sr. Executive Assistant to make sure the CEO’s headspace and time are dedicated to the most important and highest potential initiatives for the company
- Serve as a sounding board by offering input on priorities, tradeoffs, and framing of decisions
- Manage the OCEO team and build playbooks for the administrative backbone

What you'll have:

- 6+ years of professional experience, ideally in management consulting, investment banking, or a similar analytical, high-accountability environment.
- Experience at a high-growth startup is a plus. Experience scaling a company through a funding round or a major strategic shift is a strong plus.
- Strong written communication. You can turn complex, messy inputs into clear memos, board materials, and executive updates with little editing.
- Strong organization. You can manage many priorities at once, track cross-functional work to completion, and keep the CEO’s time pointed at what matters most.
- Sound judgment and discretion. You handle confidential information well and know when to act and when to escalate.
- Comfort with ambiguity. You can take an unstructured problem, define the scope, and drive it to a result without a playbook.
- Strong analytical skills. You are comfortable building a model, reading a P&L, and pressure-testing a plan.
- Executive presence. You can work credibly with the leadership team, board members, investors, and external partners.
- A bias toward ownership. You follow through without needing to be asked twice.

## Our Values

- Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
- Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
- Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
- Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
- Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

## Equal Opportunity Employer

Abby Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, contact talent@abbycare.org.

Abby Care considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.

Automated Decision Tools Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org.

## About Abby Care

## Company Overview
- **One-liner**: Abby Care is a technology platform that trains, employs, and supports family caregivers so they can get paid for providing care at home, redefining home-based care through an AI-powered, family-first model.
- **Entity Type**: Private (Venture-backed, Series not disclosed)
- **Headquarters**: San Francisco, California, United States
- **Founded**: Year not publicly specified; founder Havi Nguyen started as a one-woman operation answering all family calls.
- **Founders**: Havi Nguyen (CEO)

## Core Business
- **Primary Industry**: Healthcare Technology / Home Healthcare Services
- **Target Customers**: B2B (insurance plans, healthcare providers) and B2C (families with loved ones who qualify for Medicaid-based home care programs). Serves family caregivers and their care recipients.
- **Mission Statement**: "Making family care possible." The company believes family caregiving is real work that deserves recognition, support, and respect.

## Products & Services
- **AbbyOS (AI-Powered Care Platform)**: A purpose-built technology platform that streamlines care operations, tracks patient outcomes, provides real-time care documentation, and surfaces clinical insights using AI. It supports care coordination, compliance, and consistency at scale.
- **AbbyAid (Caregiver Certification & Employment Program)**: A program that qualifies caregivers, provides no-cost training and certification, handles payroll and employment administration, and equips caregivers with tools and clinical support to deliver quality care at home.
- **Care Management**: Families are matched with a dedicated Care Manager who guides progress, personalizes care plans, and simplifies documentation and communication.

## Market Standing
- **Total Funding**: $35 million (Venture Round, August 2025)
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding of $35M from 4 investors in a single round.
- **Notable Investors/Partners**: Partners with leading insurance plans, healthcare providers, and community organizations (2,000+ community partners). Specific investor names not detailed in public sources.
- **Growth Signals**:
  - Headcount: 317 employees as of mid-2026, with a monthly growth rate of +5.8%.
  - Active job postings: 57 (monthly increase of +21.3%, quarterly increase of +1,325%).
  - Operating in 7 U.S. states (Colorado, Florida, Georgia, Indiana, Massachusetts, New Jersey, Pennsylvania) with plans for additional launches.
  - Reported impact metrics: 38% fewer hospitalizations after 120 days of care; 91% of families feel more valued as caregivers; 3x more cost-effective than institutional care.

## Competitive Advantages
- **Family-First Model**: Positions itself as a "family-first" platform, directly employing and paying family caregivers rather than relying on third-party agencies, creating a strong emotional and practical value proposition.
- **AI-Powered Efficiency**: Combines clinical expertise with AI (AbbyOS) to improve outcomes, streamline compliance, and reduce costs—making it attractive to insurance partners.
- **Scalable Technology**: A purpose-built platform for care documentation, data tracking, and clinical insights, giving it a defensible tech moat in a traditionally low-tech industry.
- **Founder-Lived Experience**: Founder Havi Nguyen grew up on the Medicaid system and personally navigated family caregiving, lending authentic mission-drive and deep domain understanding.

## Strategic Focus
- **National Expansion**: Rapidly scaling operations into new states, with a focus on enrolling more families and caregivers.
- **Deepening Insurance Partnerships**: Working with major insurance providers to become a preferred network for home-based care.
- **Product Development**: Continuing to enhance AbbyOS with AI to improve patient outcomes and operational efficiency.
- **Workforce Growth**: Aggressively hiring across clinical, operations, strategy, and engineering roles to support expansion.

## Why Work Here
- **Mission-Driven Culture**: Employees are drawn to the company's core purpose of "making family care possible" for millions of families. The work is described as "not your typical 9 to 5 job" because families cannot wait.
- **Values**: The company emphasizes "Families First," "Urgency with Precision," "Relentlessly Resourceful," and "Purpose with Positivity." They value respect, kindness, camaraderie, and a willingness to challenge outdated systems.
- **Benefits**: Competitive compensation with annual performance bonuses; comprehensive health coverage including a $0 deductible PPO and company-funded HSA; generous PTO plus 10 paid holidays; paid parental leave; HSA contributions, optional FSA and commuter benefits; full coverage of 401(k) account fees (no employer match currently); team bonding activities and annual company retreat.
- **Work Environment**: Fast-paced startup environment that values speed without sacrificing quality. The company encourages creativity, resourcefulness, and a "redefine what's possible" attitude.
- **Work Policy**: Not explicitly stated as fully remote; roles are location-specific across operating states (Colorado, Florida, Georgia, Indiana, Massachusetts, New Jersey, Pennsylvania) plus headquarters in San Francisco. Some roles may be hybrid or in-office depending on function.

## Sources
1. [Abby Care Official Website](https://www.abbycare.org/)
2. [Abby Care About Us](https://www.abbycare.org/about-us)
3. [Abby Care Careers](https://www.abbycare.org/careers)
4. [Abby Care LinkedIn](https://www.linkedin.com/company/abbycareorg)
5. [Abby Care Indeed](https://www.indeed.com/cmp/Abby-Care)

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