--- title: 'Chief of Staff at Ben' canonical: 'https://feeny.ai/job/chief-of-staff-ben-london-ewwj0x3f0z0y' type: 'job' last_seen: '2026-09-15' --- # Chief of Staff at Ben - **Company:** Ben - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-13 - **Last confirmed live:** 2026-09-15 - **Apply:** https://jobs.ashbyhq.com/ben/858869cc-9699-4b1f-bd77-92e8baebc299 ## Job description ## Our Mission We're not your average benefits platform; we're the unordinary force that uplifts people's lives. Our technology is the link that connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers Our mission is clear: we're here to create a world where everything operates at its very best, ensuring that every employee receives the support they need to live life to the fullest, both at work and beyond. ## Your Mission Ben has more business-critical bets than it has people who can own one. As our Chief of Staff, you will take the hardest and most ambiguous of them and turn them into shipped outcomes: new propositions, incubation bets, structural changes to how the company runs. When something matters and there's no obvious owner or playbook, it lands with you. This is a builder's role. You'll run point on the cross-functional initiatives that decide where Ben goes next, in close partnership with the founders and with a real hand in shaping the company's next chapter. Ultimately, you’ll have huge agency to drive impact across the whole business. One Honest Note We won't pretend this is going to be easy. It's an intense role, and there'll be stretches that properly test you. But get it right, and it's the kind of experience that shapes a career β€” genuinely some of the most exciting, highest-impact work you'll ever do. Things you'll be working on - Own the grey space: take on our most ambiguous, highest-stakes cross-functional projects, the ones with no clear approach, and drive them from a blank page to a delivered result. - Get our next big bets off the ground: new propositions, incubation, and the strategic projects that don't sit inside any one team's remit. You scope them, you build them, you deliver them. - You'll own what used to take a team: use Claude, Cursor and similar tools to get through the research, the reporting and the busywork that used to need several people. AI tooling is already a big part of how this team works, and will be essential for this role. The bar is that you're already building with it. - Win the room: write the narratives that go to the board, the all-hands and the wider company when a project needs buy-in or explaining. - Build for scale: put in place the light-touch systems and workflows that let 90 people operate like 300, without adding process for its own sake. You will love this role if you have/are… - Worked directly with founders: whether that came from strategy, consulting, banking, product, operations, or a Chief of Staff seat before. You know how to give a leadership team real headroom. - Owned a problem from a blank page through to delivery: with no one else's roadmap to fall back on. - Real range across strategy and execution: you'll build the model and write the board narrative, then go and do the unglamorous work that makes it happen. - A background where "no" wasn't the end of it: you've got a plan over the line that other people had written off. - A first-principles thinker: you work the answer out from scratch. Where you've inherited a playbook, you can tell us what you kept and what you binned. - Known to follow-through until it's actually done: you chase, you follow up, and you don't let a stalled project quietly die. - Scaled a fast-growing B2B SaaS business: not essential, but it will put you ahead. You know what breaks at each stage, and what to put in place before it does. - Genuine hands-on AI experience: you use Claude, Cursor or ChatGPT and have experience building agents/ agentic workflows. Why join us? This is a chance to take on the largest, most complex problems in the business, owning them end to end, with the budget, the autonomy to make the calls, and a direct line to the Founders. You'll work across every part of Ben, which means you'll see how the whole company fits together in a way almost nobody else does. When something matters significantly at Ben, you'll most certainly be involved. Do this role well, and the next step is into our leadership team, potentially running a function, or a major part of the business. Our Compensation & Benefits It’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering [here](https://www.thanksben.com/benefits-at-ben). πŸ’° Competitive base salary + equity, so you own what you build πŸ’³ Β£100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by Β£50 for each year of service until you reach Β£250 πŸ” Weekly lunch provided in office so you can spend quality time with the team over some tasty food! πŸ– 28 days of holidays a year plus bank holidays, and an option to buy or sell 2 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service! 🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones. 🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting ❀️ Comprehensive Private Medical Insurance πŸ’Œ Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check Diversity and Culture at Ben We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com. ## About Ben ## Company Overview - **One-liner**: Ben is an AI-native global employee benefits platform that enables enterprises to manage, deliver, and optimize benefits programmes across multiple markets from a single, unified system. - **Entity Type**: Private (Series A) - **Headquarters**: London, United Kingdom - **Founded**: 2019 - **Founders**: David (co-founder, background at HSBC) and Seb (co-founder, former UK Managing Director at Secret Escapes) ## Core Business - **Primary industry/industries**: HR Technology / Employee Benefits / SaaS - **Target customers**: B2B, Enterprise (mid-market to large global enterprises operating across multiple countries) - **Mission or purpose statement**: To create a world working at its best β€” where every individual can live their best life, at work and outside of work. The company is on a mission to turn global benefits complexity into clarity. ## Products & Services - **Ben Platform (AI-native)**: A unified, single-codebase platform for managing global employee benefits. It replaces fragmented, multi-system approaches with one programme across every market, offering local flexibility built in. Features include an eligibility rules engine, multi-entity configuration, regional policy management, payroll reconciliation, global spend dashboards, segmented utilisation reports, and CFO-ready exports. - **Ben Allowance**: A flexible benefits perk for employees, providing a monthly allowance (starting at Β£100, increasing with tenure up to Β£250 per month) to spend on whatever benefits they choose. - **Data & Insights Module**: Provides live data on programme cost, delivery, and utilisation β€” designed to give CFOs and HR leaders actionable analytics without manual spreadsheet work. - **Mobile-first Employee Experience**: A mobile-first interface that gives employees clear, plain-language access to their benefits on any device, with no corporate email required. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Raised $16M in Series A funding; manages tens of millions in benefits spend for customers across 140+ countries - **Notable Investors/Partners**: Not explicitly named in source materials, but the company is ISO 27001:2022 certified, GDPR compliant (as both data controller and processor), and holds Cyber Essentials, FSQS, and NIST CSF + CIS certifications. The platform supports SSO via SAML 2.0 and OIDC. - **Growth Signals**: The company has grown from 11 customers and 10 employees (2021) to 113 customers and 46 employees (2023), and then to 162 customers, 93 employees, and over 50,000 users (2024). It now has over 100 employees and 373 total employees listed on Built In. The company opened its first London office in 2022 and currently has two offices. ## Competitive Advantages - **AI-native, single-codebase architecture**: Unlike legacy competitors that rely on patchwork systems across markets, Ben runs on one unified platform with no legacy debt, enabling AI that catches errors before they reach payroll. - **Enterprise-grade security and compliance**: ISO 27001:2022 certified with zero non-conformities at last audit; GDPR compliant as both data controller and processor; NIST CSF + CIS mapped; Cyber Essentials and FSQS certified. - **Global coverage, local flexibility**: Supports enterprises operating across 140+ countries with built-in local compliance, eligibility rules, and multi-entity configuration. - **Data-driven insights for CFOs**: Provides live, consolidated data on programme spend and utilisation β€” not spreadsheet exports β€” making it defensible in finance meetings. ## Strategic Focus - **Global expansion**: Scaling the platform to serve enterprises in more markets while maintaining a unified experience. - **AI-driven automation**: Continuing to embed AI into the platform to automate compliance, error detection, and recommendations. - **Employee engagement**: Driving utilisation and satisfaction through a mobile-first, consumer-grade employee experience. - **Enterprise procurement readiness**: Maintaining and expanding security certifications to meet the procurement requirements of financial services and other regulated industries. ## Why Work Here - **Culture**: The company describes itself as building a culture that encourages cross-team collaboration, socialising, and a sense of inclusion and belonging. Employee-led clubs (book club, running club, climbing club) and quarterly team social budgets are part of the culture. - **Work model**: Hybrid (with offices in London); employees can work from anywhere for a limited time each year. - **Benefits for employees**: Every employee gets a monthly Ben Allowance (Β£100–£250/month) to spend flexibly on their own benefits. UK employees get comprehensive Private Medical Insurance (fully funded by Ben), life insurance, and assisted reproduction support. Weekly lunches are provided in-office and for remote teams. There are regular all-company events and a "Ben Buddies" random pairing programme with a budget for coffee/lunch. - **Learning**: A programme of breakfast and learn sessions with internal and external speakers. - **Engineering culture**: The company is building a modern, AI-native platform with no legacy debt, which is likely appealing to engineers who want to work on greenfield-style problems. ## Sources 1. [thanksben.com (Careers)](https://www.thanksben.com/careers) 2. [thanksben.com (Homepage)](https://www.thanksben.com/) 3. [thanksben.com (About Us)](https://www.thanksben.com/about-us) 4. [Built In (Ben)](https://builtin.com/company/ben-thanksbencom) 5. 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