---
title: 'Chief of Staff at Deliverect'
canonical: 'https://feeny.ai/job/chief-of-staff-deliverect-london-6739y1b1hgxc'
type: 'job'
last_seen: '2026-09-14'
---

# Chief of Staff at Deliverect

- **Company:** Deliverect
- **Location:** London, United Kingdom
- **Employment:** contract
- **Work type:** hybrid
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/deliverect/1f98662e-29ad-4602-83b8-7e3dcdbc7f66

## Job description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

What you will do:

- Drive Executive & management Operational Cadence (approx. 30%): Coordinate and facilitate Senior Management Team meetings, establish governance, track KPIs, maintain decision/action logs, and deliver quarterly impact assessments to continuously elevate executive operating effectiveness.

- Support Strategic Priorities & Executive Delivery (approx. 25%): Partner closely with CEO to plan and deliver top company priorities, preparing briefs, background research, meeting agendas, and driving execution on strategic initiatives.

- Enable OKR Delivery & Cross-Functional Alignment (approx. 15%): Serve as organizational connective tissue ("the oil"), applying strong influence and emotional intelligence to help leaders collaborate, clear execution friction, chase deliverables, and unblock cross-functional dependencies. You will not have direct authority over most of the people you need something from; you will need to earn it.

- Manage Executive Communications & Stakeholder Engagement (approx. 15%): Support executive content creation (slides, documents) and messaging across the company, Captains, Board of Directors, and investors—helping draft clear narratives, all-hands briefs, and structured update loops.

- Own the Captains Dashboard & Governance Support (approx. 15%): Build and maintain the central dashboard tracking company performance and OKR progress, ensuring high data integrity, surfacing early risks/blockers, and setting weekly Captains meeting agendas.

- Follow up and maintain the cadence of the ongoing key projects and be a program manager for key projects in the company

What you will bring:

- Proven Track Record: Experience as a Chief of Staff, Business Operations leader, or Strategic Program Manager within a fast-paced scale-up (B2B SaaS experience highly preferred).

- Senior Stakeholder Management: Exceptional interpersonal and negotiation skills, with a proven ability to influence senior executives, build strong relationships, and align cross-functional teams without direct authority.

- Structured & Analytical Mindset: Comfortable managing KPIs, BI dashboards, and data hygiene; able to turn complex performance data into actionable strategic insights.

- Execution & Ownership: High autonomy, strong bias to action, and exceptional organizational skills to manage competing priorities, track deliverables, and navigate ambiguity smoothly.

- AI-native execution: We sell agentic commerce products; we expect the Executive Office to run on them. You should be someone who builds their own agentic workflows for reporting, briefing, research and meeting prep, and who treats manual dashboard maintenance and deck production as work to be automated down over time, not as the job.

- Communication Mastery: Outstanding written and verbal communication skills in English, capable of crafting crisp executive briefs, clear company updates, and structured narratives.

- Education & Experience: Bachelor’s degree in Business, Management, or a related field (or equivalent work experience); an MBA or advanced degree is considered a plus.

Join Our Innovative Journey:

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us:

Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions. Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.

Ready to shape the future of commerce with us? Explore our opportunities and apply today!

## About Deliverect

## Company Overview
- **One-liner**: Deliverect provides an omnichannel digital ordering platform that helps food and retail businesses manage online orders, delivery, and operations through a single API-first system.
- **Entity Type**: Private (venture-backed scale-up)
- **Headquarters**: Ghent, Belgium
- **Founded**: 2018
- **Founders**: Zhong Xu (CEO), Jan Hollez (CTO), Jelte Vrijhoef, Jérôme Laredo (President)

## Core Business
- **Primary industry**: Foodtech / SaaS for food service and retail
- **Target customers**: B2B – restaurants, food chains, and retail businesses of all sizes (SMB to enterprise)
- **Mission**: “To enable profitable growth & exceptional experiences through a powerful platform & partner network built for the food service community.”

## Products & Services
- **[Deliverect Restaurants](https://www.deliverect.com/en)**: Centralized order and menu management hub that aggregates orders from third-party delivery platforms, direct channels, and in-store POS; includes real-time store monitoring and AI-powered automation. (SaaS)
- **[Deliverect Direct](https://www.deliverect.com/en)**: Direct-to-consumer ordering solution enabling businesses to accept orders via web and social channels, with features for personalized promotions and loyalty programs. (SaaS)
- **[Courier App](https://www.deliverect.com/en)**: Last-mile delivery management tool that aggregates third-party and own fleets, providing real-time tracking and optimized dispatching. (SaaS + mobile app)
- **Integrations**: Over 1,000 out-of-the-box integrations with POS systems (e.g., Lightspeed, Revel, Oracle), delivery platforms (Uber Eats, DoorDash), and payment providers.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Active in 40+ markets across Europe, Americas, Canada, Asia-Pacific, and UAE; serves thousands of food businesses with 500+ partner integrations.
- **Notable Investors/Partners**: Partners include Uber Eats, DoorDash, Lightspeed, Revel, Oracle, and many others. (Investor details not disclosed in available sources.)
- **Growth Signals**: Headcount of ~449 team members; offices in 13 cities worldwide (Ghent, Toronto, New York, London, Madrid, Paris, Amersfoort, Dubai, Mexico City, Sydney, Glasgow, Riyadh, Copenhagen); certified SOC 2 Type 1, ISO 27001, and GDPR compliant.

## Competitive Advantages
- **API-first, omnichannel platform**: Unifies delivery, dine-in, takeout, drive-thru, and catering in one system, reducing manual errors and lost revenue.
- **Massive integration ecosystem**: 1,000+ pre-built integrations lower switching costs for customers and create a strong network effect.
- **Enterprise-grade security**: SOC 2, ISO 27001, and GDPR certifications build trust with large food chains and retailers.
- **AI-powered automation**: Uses AI to optimize order flow, store monitoring, and customer promotions, increasing efficiency.

## Strategic Focus
- **Global expansion**: Deepening presence in existing markets and entering new regions (e.g., Middle East, Asia-Pacific).
- **Product innovation**: Enhancing AI capabilities for predictive analytics, dynamic pricing, and personalized customer experiences.
- **Last-mile optimization**: Improving delivery logistics to reduce costs and refunds, targeting a 29-minute average delivery time.
- **Partner ecosystem growth**: Expanding integrations to cover more POS, delivery, and payment players.

## Why Work Here
- **Culture**: Ambitious, innovative, and collaborative with a strong emphasis on ownership, open communication, and mutual trust. Regular company sprint meetings and Q&As with co-founders.
- **Growth**: Rapid learning environment with opportunities to work across 40+ markets; room to take ownership of projects and ideas.
- **Global presence**: Offices in 13 cities across Europe, North America, Latin America, Middle East, and Asia-Pacific. (Remote/hybrid policy not explicitly stated, but multiple office locations suggest flexibility.)
- **Perks**: Not detailed, but the company highlights “amazing offices” and a mission-driven team focused on transforming food delivery.

## Sources
1. [Deliverect Careers Page](https://jobs.lever.co/deliverect)
2. [Deliverect About Us](https://www.deliverect.com/en/about-us)
3. [Deliverect Culture Page](https://www.deliverect.com/en/careers/our-culture)
4. [Deliverect Product Page](https://www.deliverect.com/en)
5. [Deliverect Careers Overview](https://www.deliverect.com/en/careers)

## Other roles at Deliverect

- [Partnerships Internship](https://feeny.ai/job/partnerships-internship-deliverect-madrid-q0wtqj161zad) — Madrid, Spain
- [Revenue Operations Analyst](https://feeny.ai/job/revenue-operations-analyst-deliverect-madrid-nq1019nnjgtw) — Madrid, Spain
- [Retail Account Manager](https://feeny.ai/job/retail-account-manager-deliverect-london-74vphczxv4h0) — London, United Kingdom
- [Solutions Consultant](https://feeny.ai/job/solutions-consultant-deliverect-london-debsbjsvvgfd) — London, United Kingdom
- [Recruitment and Sourcing Specialist](https://feeny.ai/job/recruitment-and-sourcing-specialist-deliverect-toronto-phnwwgc89hsx) — Toronto, Canada
- [Frontline Support Specialist](https://feeny.ai/job/frontline-support-specialist-deliverect-mexico-city-24fdt3rzhzzz) — Mexico City, Mexico
- [Implementation Consultant](https://feeny.ai/job/implementation-consultant-deliverect-london-aqmb7wr73n9p) — London, United Kingdom
- [Account Executive](https://feeny.ai/job/account-executive-deliverect-ghent-cwp7gtttcskk) — Ghent, Belgium
- [Account Executive](https://feeny.ai/job/account-executive-deliverect-milan-am8st3kak5av) — Milan, Italy
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-deliverect-paris-4m9hx9b7thnt) — Paris, France