---
title: 'Chief of Staff at Gigs'
canonical: 'https://feeny.ai/job/chief-of-staff-gigs-new-york-cs8fjwa8jnt5'
type: 'job'
last_seen: '2026-10-14'
---

# Chief of Staff at Gigs

- **Company:** Gigs
- **Location:** New York, NY
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-14
- **Apply:** https://gigs.com/careers?gh_jid=4989038101

## Job description

## About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.

- Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
- Ownership. If you see something broken, fix it. We don't wait for permission.
- Customer Obsession. Our customers' product is our product.
- Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
- First principles. We don't ask how things have been done before. We ask why they were done that way at all.

## The Role

As Chief of Staff to the CEO, you are our CEO's force multiplier. You make the CEO and the company move faster and decide better.

You work at the center of Gigs: strategy, the leadership team's operating cadence, board and investor work, and the highest-priority projects in the company. You take first cuts on ambiguous problems, turn rough direction into sharp narratives, and build the mechanisms that keep a fast-scaling company aligned as it grows. When something matters and has no owner, you own it.

This is a senior role. You will sit in rooms with the leadership team, the board, and investors, and you will be trusted to act on the CEO's behalf. It is also a role of high leverage and low ego: your job is to make other people's output better, often without your name on it.

Salary range: $270K - $300K

## What You Will Do

- Be the CEO's thought partner. Take structured first cuts on the hardest questions. Synthesize context, run the analysis, frame the options and trade-offs, and recommend a path. Give our CEO a sharper starting point than a blank page.
- Build and run the founders' transmission layer. Turn the founders' priorities into execution across the company. Capture decisions, drive follow-ups, close loops, and make sure nothing important waits on them. This is the operational spine of the founders' office, and you own it.
- Own board and investor work. Build board decks and investor materials that tell a clear, honest story. Shape the fundraising narrative and the numbers behind it. Prepare the founders for every board meeting and investor conversation so they walk in ready.
- Write in the founders' voice. Turn rough storylines into polished decks and memos for all-hands, builder meetings, leadership reviews, and external moments.
- Lead special projects end to end. Take on the urgent, cross-functional, often confidential work: fundraising, org design, new market entry, key hires, the occasional fire. Drive them to done.
- Act as proxy. Represent the founders in meetings when they can't be there. Carry decisions, unblock teams, and be a reliable channel between the founders and the company.

## What We Are Looking For

- Senior generalist track record. 8+ years across strategy consulting, banking, VC, or senior strategy/ops roles in high-growth tech. You have run workstreams, teams, or functions, and people trust your judgment.
- Executive-grade communication. Writing and slides that tell a clear story and drive a decision. You can brief a board and rally a room of builders with the same material.
- Sound judgment under ambiguity. You make progress with imperfect information and competing priorities. You make the call and own it.
- Business and financial fluency. You are comfortable with a model, a cap table, a board narrative, and the metrics that run the business. You can hold your own with Finance and investors.
- High ownership and discretion. Deadline-driven, detail-obsessed, able to run many workstreams without dropping balls. Trusted with the company's most sensitive information.

Work At Gigs

At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.

## What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan

Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our [Careers](https://gigs.com/careers) page.

## About Gigs

## Company Overview
- **One-liner**: Gigs provides the operating system for embedded telecom, enabling any tech brand to become a mobile provider by offering phone and data plans through an API and white-label UIs.
- **Entity Type**: Private (Series B, total funding $97M)
- **Headquarters**: San Francisco, California, USA (with hubs in London and Berlin)
- **Founded**: 2020
- **Founders**: Hermann Frank (CEO) and Dennis Bauer

## Core Business
- **Primary industry**: Embedded connectivity / Telecom infrastructure
- **Target customers**: B2B – tech brands, fintech companies, enterprises, and any digital platform that wants to offer mobile plans to their users.
- **Mission or purpose**: Make connectivity seamless, universally accessible, and affordable by bridging the gap between telecom carriers and modern digital platforms.

## Products & Services
- **API**: A single, developer-friendly telecom API across multiple carriers and global markets for integrating connectivity natively into products.
- **Connect**: A modular, no-code white-label hosted checkout for mobile plans (signup, payment, SIM activation, plan management).
- **Dashboard**: A central cockpit for managing subscriptions, payments, devices, and analytics across multiple carriers and markets.
- **Payments**: Fully integrated recurring billing, refunds, tax calculation/remittance, and payouts for mobile services.
- **Operator AI**: An agentic AI assistant built for telecom that helps users self-serve requests directly in chat, reducing support tickets.
- **Sessions**: Simpler, faster signups with pre-filled data from a partner’s own systems.
- **Discover**: A sleek custom landing page for mobile plans, no code required.
- **Devices**: Hardware meets SIM – device management and fulfillment.
- **Travel**: Roaming and data solutions for travelers.
- **Work**: Employee phone plan management for businesses.
- **Fintech**: Bundling bank cards with SIM cards.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: **Total Funding** – $97M across three rounds (Seed 2021, Series A $20M in April 2022 led by Gradient Ventures, Convertible Note $4M in Sept 2022, Series B $73M in Dec 2024 led by Ribbit Capital). Annual revenue reported as $2.0M (LinkedIn estimate).
- **Notable Investors/Partners**: Ribbit Capital (lead Series B), Gradient Ventures (Google’s AI venture fund, lead Series A), Y Combinator (W21 batch). Also backed by the CEOs of Uber, DoorDash, and OpenAI.
- **Growth Signals**: Headcount grew 63.6% YoY to 133 employees (as of mid-2026). Active job postings increased 261.9% year-over-year. Operates in 24 countries. Engineering team distributed across 14 countries.

## Competitive Advantages
- **Vertically integrated platform**: Single OS that handles carrier relationships, compliance (as Carrier of Record), billing, taxes, and customer support – replacing ten vendors.
- **Carrier of Record**: Gigs takes full telecom compliance off the partner’s plate, minimizing legal and regulatory risk.
- **Top-tier backing**: Investors include Ribbit Capital, Google’s Gradient Ventures, and Y Combinator, plus endorsements from industry leaders.
- **Developer-first approach**: Clean API, OpenAPI spec, and extensive documentation designed for fast integration.
- **Multi-carrier, multi-market**: One API across premium networks in multiple countries, enabling rapid geographic expansion.

## Strategic Focus
- Expand embedded telecom into new verticals like fintech (bank card + SIM), travel, and employee plans.
- Scale the Operator AI agent to further reduce support overhead and improve self-service.
- Continue extracting services from the monolith into a more distributed system (Go microservices) to support growing complexity.
- Grow headcount aggressively, especially in engineering, sales, and partner management.

## Why Work Here
- **Remote-first culture**: No requirement to be in an office; team members are based in 14 countries. Travel perks to hubs and co-working spaces.
- **Hubs and pads**: Physical workspaces in San Francisco, London, Berlin, New York, and Amsterdam with free bedrooms for visiting Gigsters.
- **Bi-annual offsites**: Legendary company-wide gatherings twice a year for in-person collaboration.
- **Engineering culture**: Modern stack – Ruby on Rails monolith with Go services, Next.js/TypeScript frontend, GCP, Terraform, event-driven architecture (PubSub). Strong emphasis on performance, consistency, and developer experience.
- **Flexible workplace model**: Employees can work from home, hubs, or co-working spaces (company-paid).
- **High growth environment**: 63%+ headcount growth, active hiring across multiple roles, opportunity to shape a rapidly scaling platform.
- **Diverse team**: Employees from top companies like Stripe, Adyen, Revolut, Uber, and Klarna.

## Sources
1. [gigs.com](https://gigs.com/) – Company homepage and product descriptions
2. [gigs.com/careers](https://gigs.com/careers) – Careers page, culture, and benefits
3. [gigs.com/engineering](https://gigs.com/engineering) – Engineering culture, tech stack, and remote policy
4. [linkedin.com](https://www.linkedin.com/company/meetgigs) – LinkedIn company profile (headcount, revenue, funding, growth)
5. [ycombinator.com](https://www.ycombinator.com/companies/gigs/jobs) – Y Combinator company profile (founding details, batch, size)

## Other roles at Gigs

- [Business Development, Technology Partnerships](https://feeny.ai/job/business-development-technology-partnerships-gigs-san-francisco-d3p7h27ev7nz) — San Francisco, CA
- [Strategic Partner Development Lead, US Carriers](https://feeny.ai/job/strategic-partner-development-lead-us-carriers-gigs-united-states-qjbefvp7p0ea) — United States
- [GTM Associate, UK & Ireland](https://feeny.ai/job/gtm-associate-uk-ireland-gigs-london-bf59h5pnxvxj) — London, United Kingdom
- [People Business Partner](https://feeny.ai/job/people-business-partner-gigs-new-york-w3vg1ma7vzx3) — New York, NY
- [Strategic Partnerships, UK](https://feeny.ai/job/strategic-partnerships-uk-gigs-london-cqa2a33eerx6) — London, United Kingdom
- [Go To Market Manager, Brazil](https://feeny.ai/job/go-to-market-manager-brazil-gigs-sao-paulo-rjsjpgkx6fxm) — São Paulo, Brazil
- [Technical Project Manager, Latam](https://feeny.ai/job/technical-project-manager-latam-gigs-sao-paulo-hx53vy5qjkgz) — São Paulo, Brazil
- [Brand Marketing Lead](https://feeny.ai/job/brand-marketing-lead-gigs-san-francisco-1ndkkce0dzfk) — San Francisco, CA
- [Technical Project Manager, Carrier Integrations](https://feeny.ai/job/technical-project-manager-carrier-integrations-gigs-europe-xgz8wnakzb79) — Europe
- [Founding GTM, Strategic Growth](https://feeny.ai/job/founding-gtm-strategic-growth-gigs-san-francisco-wx4t8qbkmqvh) — San Francisco, CA