--- title: 'Chief of Staff at Navan' canonical: 'https://feeny.ai/job/chief-of-staff-navan-berlin-r0r2xqq4xve8' type: 'job' last_seen: '2026-09-08' --- # Chief of Staff at Navan - **Company:** Navan - **Location:** Berlin, Germany - **Posted:** 2026-05-12 - **Last confirmed live:** 2026-09-08 - **Apply:** https://navan.com/careers/openings?gh_jid=7913753 ## Job description The Chief of Staff to the Global Chief Customer Officer (CCO) is a high-impact, mission-critical leadership role at Navan. The CCO is directly responsible for driving more than 85% of Navan’s revenue through the entire customer lifecycle—onboarding, growth, adoption, retention, and renewals. You’ll be at the heart of our business, acting as the CCO’s strategic partner and force multiplier to accelerate Navan’s goals for scale, customer satisfaction, and revenue growth. Additionally, you will be trusted with high-stakes initiatives, confidential projects, and executive-level communications shaping the future of Navan’s customer operations. ## What You’ll Do - Drive Strategic Execution - Be the right hand to the CCO, directing focus toward the most critical revenue-impacting opportunities across Customer Success, Support, Onboarding, and Professional Services. - Stand up and run high-priority, cross-functional initiatives: from customer expansion programs, at-risk account interventions, and NRR optimization pilots, to scaling impactful customer onboarding and support experiences. - Surface business insights: Synthesize dashboards, KPIs, and qualitative feedback to provide clear recommendations on shaping the customer journey and maximizing Net Revenue Retention. - Orchestrate Operational Excellence - Own the operating rhythm of the CCO organization: Lead staff meetings, Quarterly Business Reviews, and project tracking; ensure seamless follow-up and accountability. - Identify and resolve bottlenecks across teams, helping the CCO and customer leaders operate at peak efficiency. - Partner with Revenue Operations, Sales, Product, and Engineering to anticipate cross-team dependencies and accelerate revenue-driving initiatives. - Elevate Communication & Influence - Prepare executive and board-level materials that demonstrate the customer organization’s impact and revenue contribution. - Facilitate transparent, motivating communication between the CCO’s office, direct reports, and the broader company. - Represent the CCO in key forums as needed—helping drive proactive, solutions-focused outcomes. ## What You Bring - 5+ years of experience in top tier Management Consulting, Investment Banking, high-growth tech or a similar capacity. - Highly proficient in applying AI to amplify daily output and strategic planning, with an established habit of continuous professional development to stay ahead of the AI technology curve. - Proven hands-on partnership with C-suite/CXO leaders in high-ownership organizations. - Demonstrated ability to synthesize business, financial, and operational information into actionable insights. - Mastery of project management, organizational alignment, and driving cross-functional outcomes. - Strong analytical skills, experience with leading SaaS tools (Salesforce, ThoughtSpot etc.) would be a plus - Proven ability to thrive in highly ambiguous environments, with a track record of building structure and clarity where daily priorities are fluid and no two days look the same. Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. - Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated. Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights. ## About Navan ## Company Overview - **One-liner**: Navan is the leading all-in-one, AI-powered business travel, payments, and expense management platform that makes corporate travel effortless for frequent travelers while giving finance teams full control. - **Entity Type**: Public (ticker: **NAVN**, listed on Nasdaq Global Select Market in October 2025) - **Headquarters**: Palo Alto, California, USA - **Founded**: 2015 - **Founders**: Ariel Cohen and Ilan Twig ## Core Business - **Primary industry/industries**: Corporate travel management, expense management, travel technology, payments. - **Target customers**: B2B – mid-market to enterprise companies; also SMBs. - **Mission or purpose statement**: "Make travel easy for every traveler by being the best travel agency on the planet." ## Products & Services - **Navan Travel**: AI-powered booking platform for flights, hotels, and ground transportation with extensive inventory access (including NDC content from 17+ airlines). - **Navan Expense**: Automated expense management that categorizes and reconciles receipts, with real-time policy enforcement and integration with ERPs. - **Navan Edge**: AI travel assistant (chat-based) that handles bookings and provides 24/7 human support. - **Navan Rewards**: Incentive program that rewards employees for booking below budget. - **Navan Connect (BYOC)**: Card-link technology that connects corporate cards from 250+ banks, enabling unified spend visibility. - **Navan Corporate Cards**: Physical and virtual cards for payments. ## Market Standing - **Valuation/Market Cap**: Not publicly available in search results (post-IPO, real-time market cap available on exchanges). - **Key Metric**: **Total Headcount** ~3,300 employees (as of 2026); **Number of customers** – thousands, including major enterprises like Heineken, Unilever, Wayfair, and Zoom. - **Notable Investors/Partners**: Not listed in provided sources, but strategic partners include Amadeus (dual-GDS model) and major airlines via NDC. - **Growth Signals**: Went public in October 2025; expanded globally through acquisitions of Comtravo (Germany), Resia (France), Tripeur (India), and Reed & MacKay (Europe); now operates 50 offices worldwide; first TMC to integrate AI across the entire platform. ## Competitive Advantages - **AI-first platform**: First travel management company to embed AI across search, booking, expense reconciliation, and customer service. - **All-in-one T&E**: Combines travel, expense, and payments in a single system, eliminating the need for multiple vendors. - **Dual-GDS model**: Integrated with both Sabre and Amadeus, providing global coverage and competitive pricing. - **NDC leader**: Offers access to 17 airlines’ New Distribution Capability content for better fares and inventory. ## Strategic Focus - Continue leading in AI-powered travel and expense innovation. - Expand corporate card and payments ecosystem (Navan Connect, external card linking). - Deepen enterprise capabilities and global footprint (targeting mid-market and large multinationals). - Drive user adoption through employee rewards and seamless mobile experience. ## Why Work Here - **Work model**: Hybrid – 4 days per week in office (Palo Alto HQ and other global offices). Strong emphasis on in-person collaboration. - **Culture**: Meritocratic, high-ownership, “high-talent density” environment. Values include extreme ownership, bias to action, “AI-first mindset”, and “seriously fun”. - **Perks & Benefits**: - Flexible vacation (take time off as needed, manager coordination). - Paid parental leave (16 weeks birthing parent, 10 weeks non-birthing). - 401k, Employee Stock Purchase Plan (ESPP) with discount. - Medical, dental, vision, pet insurance. - Commuter benefits, in-office snacks and lunches, dog-friendly offices. - Headspace mental health subscription. - Navan personal travel discounts (employee leisure bookings at corporate rates). - Connectivity allowance (bi-weekly stipend for remote work). - **Growth opportunities**: Rapidly scaling public company; teams across engineering, product, data science, travel operations, and R&D. ## Sources 1. [navan.com](https://navan.com/ – Product overview, platform details) 2. [navan.com/about](https://navan.com/about – Company history, mission, timeline, IPO) 3. [navan.com/careers](https://navan.com/careers – Culture, values, benefits, work model) 4. [builtin.com](https://builtin.com/company/navan – Headcount, offices, hybrid policy, perks) ## Other roles at Navan - [Business Travel Consultant II (Mumbai - Remote)](https://feeny.ai/job/business-travel-consultant-ii-mumbai-remote-navan-mumbai-6vx0aa3ms8y3) — Mumbai, India - [Sr. Software Engineer](https://feeny.ai/job/sr-software-engineer-navan-bengaluru-r9xn44c2w1ks) — Bengaluru, India - [Senior Android Engineer](https://feeny.ai/job/senior-android-engineer-navan-berlin-66tenqn9qpzk) — Berlin, Germany - [Senior Android Engineer](https://feeny.ai/job/senior-android-engineer-navan-london-pxe0m71kzjym) — London, United Kingdom - [Senior (iOS) Software Engineer](https://feeny.ai/job/senior-ios-software-engineer-navan-london-8a6as7e5sfps) — London, United Kingdom - [Senior (iOS) Software Engineer](https://feeny.ai/job/senior-ios-software-engineer-navan-berlin-8099p7pxtx8j) — Berlin, Germany - [Senior Software Engineer (Backend)](https://feeny.ai/job/senior-software-engineer-backend-navan-berlin-nfqqxaxeb8by) — Berlin, Germany - [Senior Software Engineer (Backend)](https://feeny.ai/job/senior-software-engineer-backend-navan-london-vqwdkqgq7vm5) — London, United Kingdom - [Senior Software Engineer, Expense](https://feeny.ai/job/senior-software-engineer-expense-navan-london-748qaee6a599) — London, United Kingdom - [Senior Software Engineer, Expense](https://feeny.ai/job/senior-software-engineer-expense-navan-berlin-q4vm1azpea3t) — Berlin, Germany