---
title: 'Chief of Staff, Operations at Photon'
canonical: 'https://feeny.ai/job/chief-of-staff-operations-photon-brooklyn-z49rzdvccvb4'
type: 'job'
last_seen: '2026-09-15'
---

# Chief of Staff, Operations at Photon

- **Company:** Photon
- **Location:** Brooklyn, NY
- **Compensation:** $170k–$200k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.gem.com/photon/am9icG9zdDoaKLV450lzytGKA_NhH1XN

## Job description

Company Mission Photon gives patients ownership of prescriptions. We’re building the infrastructure that connects prescribing to fulfillment, giving patients a simpler way to understand their options and choose where and how to get their medications. Our vision is to make prescriptions more transparent, accessible, and consumer-driven.

Who We're Looking For You can be thrown at almost anything and figure out how to make it work. One month that might mean rebuilding how the company hires and onboards people, the next it might be automating a reporting process no one's had time to fix, the next it's diving into a data problem that's been ignored. You don't need a fixed lane — you build one wherever the company needs it most right now.

You think in systems, not job descriptions. People process, internal tooling, budgeting, onboarding — to you these are all just systems that either work or don't, and you're the person who makes them work. You'd rather build a script, a workflow, or an AI-assisted tool than hire your way out of a manual process. You're allergic to busywork, especially your own — if something's repeatable, you make it repeatable by a system, not by you doing it again next month.

Your job is to spin the web: build the system, get it working cleanly, hand it off or automate it, then move to the next thread that needs attention. You're not looking to permanently own one function — you're looking to be the person who makes everything work, everywhere, and then moves on to what's next. That requires real resourcefulness: you don't wait to be told how, you figure it out.

You can hold a lot of context across the entire company in your head at once — priorities, people, half-finished projects, upcoming deadlines — without losing the thread or spiraling off chasing the wrong thing. You know the difference between "interesting" and "important right now," and you protect your attention accordingly.

Core Responsibilities

- Act as a highly flexible execution partner to the COO — take on whatever the company's highest-priority gap is at any given moment, from strategic projects to hands-on process work
- Own the systems behind how Photon finds, hires, onboards, and supports its people — treating this as an operations and tooling problem, not an HR administration one
- Own the company's internal tool stack and AI-assisted workflows — deciding what tools exist, what gets automated, and what gets built, bought, or retired, across people processes and beyond
- Build and improve operational systems across functions — get each one running cleanly and efficiently, then move on to the next area that needs it, rather than settling into permanent ownership of any one system
- Hold context across the full company — priorities, projects in flight, and cross-team dependencies — so you can flag risks and connect dots before they become problems
- Drive execution on the COO’s top initiatives, from strategic projects to closing operational gaps that don't have a natural owner

Required Qualifications

- 4-6+ years in a high-ownership, high-breadth operational role (chief of staff, business operations, startup operations generalist) with a track record of context-switching across genuinely different problem types
- Demonstrated ability to build structure and process from ambiguity, across more than one functional area
- Experience at an early-stage (Series A/B) startup, where process didn't exist yet and you had to build it
- Real, hands-on tooling/automation fluency — comfortable using scripting, no-code, or AI-assisted platforms to eliminate manual work rather than absorb it
- Strong written and verbal communication — comfortable synthesizing information for an executive audience
- Proven follow-through and resourcefulness: things you own get finished, without needing a playbook handed to you
- Excited to work in-office in Brooklyn

## Preferred Qualifications

- Experience building internal tools yourself — scripting, automation, or AI-assisted platforms
- Background in healthcare or health-tech
- Comfort with data — light analysis, spreadsheets, or dashboards to inform decisions

## Why Join Us

Photon is reimagining how prescriptions move through the healthcare system—making it simpler, faster, and more transparent for patients, providers, and pharmacies alike. You'll:

- Get the broadest possible view of how a Series A company scales — closer to the center of the business than almost any other role
- Take on genuinely different problems month to month, with the latitude to define how and where you add the most value
- Build the systems — including the AI-assisted ones — that let Photon feel as good to work at at 80 people as it does at 20
- Join a team that gives a shit — about the work, about each other, and about doing things the right way

## Our Values

🍕🐀 Be a Pizza Rat – We're ambitious subway dwellers. It's our slice and we're not letting go. 🍚🍣 Make Rice – We don't prepare fish until we've mastered rice. Quality is in the details. 🛰️🌎 Put it in Orbit – We know success happens well after lift-off. The rocket isn't our mission. 🔍🏴‍☠️ Seek Buried Treasure – We're digging in unexpected places. Our adventure has meaning. 🍄🌒 Grow in Darkness – We're thriving amidst forest decay. Our day in the sun will come.

Pay Transparency The estimated base salary for this role is $170,000 – $200,000 USD annually. Actual compensation will depend on skills, qualifications, and experience, and includes equity and benefits. At our stage, we place significant value on equity as part of total compensation.

## About Photon

## Company Overview
- **One-liner**: Photon is a global leader in AI and digital solutions, partnering with 40% of the Fortune 100 to accelerate digital transformation through AI management, digital innovation, product design, and engineering excellence.
- **Entity Type**: Private (bootstrapped; no disclosed funding rounds)
- **Headquarters**: London, UK
- **Founded**: 2007
- **Founders**: Not publicly available (co-founder and CTO mentioned but names not disclosed)

## Core Business
- Primary industry/industries: Digital transformation services, AI solutions, digital experience design, software engineering, and consulting.
- Target customers: B2B – large enterprises, specifically 40% of the Fortune 100 (including CIOs and digital leaders).
- Mission or purpose statement: “Make tomorrow happen today” by combining AI management, digital innovation, product design thinking, and engineering excellence to create transformational change.

## Products & Services
- **Digital HyperExpansion® (DHX) Framework**: Photon’s proprietary methodology for enterprise digital transformation, covering data technology, customer platforms, APIs & microservices, and big data / AI-enabled predictive analytics.
- **AI & Agentic AI Solutions**: Design, build, and deploy enterprise-grade AI agents, multi-agent systems, RAG architectures, and governed AI platforms – including Senior Agentic AI Engineer roles and Principal Data Scientist teams.
- **Mobile & Web Experience Design**: State-of-the-art mobile apps and multi-platform user experiences powered by the latest digital technologies.
- **Digital Engineering & Infrastructure**: Microservices, DevOps, CI/CD, infrastructure as code, and API-led integration.
- **Strategy Consulting**: Creative design and technology strategy to help enterprises become technology platforms.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Works with 40% of the Fortune 100; employs 7,500+ digital engineers globally (as of latest website); serves over 1 billion+ touchpoints per day.
- **Notable Investors/Partners**: Not publicly disclosed (no funding rounds found); partners include Fortune 500 companies across industries.
- **Growth Signals**: Global presence with 14 offices worldwide; headcount >6,000 (PDF) to >7,500 (website); active hiring for advanced AI roles (Senior Agentic AI Engineer, Principal Data Scientist, Agentic AI Architect); expanding AI service lines.

## Competitive Advantages
- **Differentiators**:
  - Proprietary **Digital HyperExpansion®** framework that combines AI management, digital innovation, design thinking, and engineering at scale.
  - Deep penetration into Fortune 100 – works with 40% of them, indicating high trust and repeat business.
  - End-to-end capability: from strategy and creative design to engineering, data science, and AI agents.
  - Global delivery model: over 7,500 engineers across 14 offices, enabling onshore/offshore flexibility.

## Strategic Focus
- Current priorities: Accelerating AI adoption for enterprise clients, particularly in Agentic AI, Generative AI, and large-scale multi-agent systems. Emphasizing “Digital HyperExpansion” as the third wave of digital growth. Focus on data-driven lifecycle management, AI quality and evaluation, and governed enterprise AI platforms.

## Why Work Here
- **Culture highlights**: “Open culture” with direct communication, no hierarchy, and emphasis on collaboration. Continuous learning via **Photon University** – training programs to advance skills. Career growth opportunities working with renowned enterprise brands and objective evaluations.
- **Remote/hybrid/office policy**: Flexible – jobs mention “Onsite / Offshore (Flexible)” and offices in multiple US cities (Dallas, NYC, Chicago), London, San Francisco, etc. Specific roles may be onsite or hybrid depending on client needs.
- **Notable perks**: Family medical leave, 401(k) offering, family/childcare benefits. Benefits listed on Built In San Francisco include family + childcare benefits and 401(k).

## Sources
1. [photon.com](https://www.photon.com/)
2. [photon.com/careers](https://www.photon.com/careers)
3. [Photon Company Overview PDF](https://photon.com/sites/default/files/2023-01/Photon%20Company%20Overview.pdf)
4. [dice.com](https://www.dice.com/company-profile/86e6f6e9-556e-59d8-a109-e78c232538e8?companyname=Photon)
5. [builtinsf.com](https://www.builtinsf.com/company/photon)

## Other roles at Photon

- [Product Lead, Clinical](https://feeny.ai/job/product-lead-clinical-photon-brooklyn-ghbxk5qz0cbw) — Brooklyn, NY
- [Enterprise Account Executive, Pharmacy](https://feeny.ai/job/enterprise-account-executive-pharmacy-photon-brooklyn-xw5z0r123r6p) — Brooklyn, NY
- [Enterprise Account Executive, Pharma/Life Sciences](https://feeny.ai/job/enterprise-account-executive-pharma-life-sciences-photon-brooklyn-559mma7y7dbt) — Brooklyn, NY
- [Enterprise Implementations Lead](https://feeny.ai/job/enterprise-implementations-lead-photon-brooklyn-10eg6hsy106m) — Brooklyn, NY
- [Enterprise Account Executive, Health Systems](https://feeny.ai/job/enterprise-account-executive-health-systems-photon-brooklyn-jcec4g9cejvc) — Brooklyn, NY
- [Enterprise Account Executive, Digital Health](https://feeny.ai/job/enterprise-account-executive-digital-health-photon-brooklyn-qsf2yatf1xpm) — Brooklyn, NY
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-photon-brooklyn-rbtt4054hdbe) — Brooklyn, NY