---
title: 'Chief of Staff at OuterSignal'
canonical: 'https://feeny.ai/job/chief-of-staff-outersignal-new-york-qj3fpk8nnbhe'
type: 'job'
last_seen: '2026-09-05'
---

# Chief of Staff at OuterSignal

- **Company:** OuterSignal
- **Location:** New York, NY
- **Compensation:** $160k–$200k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-24
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/outersignal/ed899772-b69f-4f59-89e9-6d576d755426

## Job description

## About OuterSignal

We are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is — the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in real time with professional and personal signals, builds personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We’re a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base.

The Opportunity

OuterSignal is hiring a Chief of Staff. This is a senior operating role with broad ownership across the company: turning strategy into execution, building the systems and cadence that keep a fast-growing team aligned, and owning the company-building projects that determine how well we scale.

This is a high-leverage role at an early-stage company. The right person will be the right hand to the CEO — and a trusted partner to the VP of Operations and executive team — taking direct ownership of the highest-stakes initiatives. They’ll build process out of ambiguity, protect executive focus, and define how the whole company runs. The company moves fast, and this person needs to match that pace.

## What You’ll Do

- Be the right hand to the CEO — partner with them day-to-day to turn strategy into execution and own the things that fall between the cracks
- Act as a trusted thought partner and sounding board to the CEO — and, more broadly, to the VP of Operations and executive team — to help think through strategy, pressure-test decisions, and frame the trade-offs that matter
- Protect executive focus — filter and triage what reaches the CEO, surface bottlenecks early, and keep the team’s attention on the decisions that matter most
- Be a trusted point of contact for investors, partners, and vendors — own these relationships day-to-day so leadership never becomes the bottleneck, and carry board meetings and fundraises from prep through follow-through
- Lead special projects across the org — including driving AI adoption across technical and non-technical teams

## What We're Looking For

- 3–7+ years in a Chief of Staff, startup operations, business operations, or founder’s-office role at a high-growth company — you’ve done the work, not just advised on it
- A hands-on operator, not a consultant — you build process out of chaos and automate yourself out of the busywork
- Strong business and financial fluency — comfortable in a model, setting targets, and reasoning about the numbers behind the plan
- AI-native: you reach for AI tools to move faster by default, and you can drive that adoption across a team
- Exceptionally organized and systems-minded, with crisp written communication and the presence to run a room of senior people
- Most importantly: you want ownership. You like to move fast, solve “figure-it-out” problems, and aren’t afraid of messy early-stage work.

## What We Offer

- Massive upside: Meaningful equity in a venture-backed company defining a new SaaS category
- A product that delivers — genuinely memorable customer outcomes, with case studies that speak for themselves.
- A team that moves — a leadership group operating with urgency and building toward something significant.

How to Apply

Submit your resume along with responses to the application questions. We review applications on a rolling basis and will reach out to qualified candidates to discuss potential opportunities.

OuterSignal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## About OuterSignal

## Company Overview
- **One-liner**: OuterSignal provides an AI-powered customer intelligence platform that helps e-commerce and DTC brands identify VIP customers, enrich customer profiles with demographic data, and personalize marketing across channels.
- **Entity Type**: Private (early-stage startup)
- **Headquarters**: Wilmington, Delaware, United States
- **Founded**: 2025
- **Founders**: Zach Zelner (CEO & Co-founder), Noah Friedman (Co-founder)

## Core Business
- **Primary industry/industries**: Customer Intelligence, eCommerce Analytics, Marketing Technology (Martech)
- **Target customers**: B2B; Direct-to-consumer (DTC) brands and e-commerce stores, specifically those using Shopify and other major e-commerce platforms.
- **Mission or purpose statement**: "Every brand should know who’s actually buying." Their mission is to rebuild the customer relationship in e-commerce, which they believe has been "hollowed out by ad networks, marketplaces, and middlemen."

## Products & Services
- **OuterSignal Platform**: The core SaaS product acts as an "automated, real-time researcher." It integrates with a brand's e-commerce platform to:
    - **VIP Customer Detection**: Instantly identifies celebrities, influencers, athletes, and strategic partners within a brand's order history.
    - **Customer Persona Clusters & Deep Analytics**: Enriches customer data with demographic attributes (age, occupation, property value, social following) for advanced segmentation and analysis.
    - **Precision Personalization**: Allows brands to create highly targeted segments for export to Meta and CRM platforms, moving beyond purchase history to target *who* the customer is.
    - **Real-time Notifications**: Alerts via Slack or email when a high-value customer places an order.
- **Pricing Tiers**: Starter ($49/month), Pro ($199/month + $0.03/unique new customer), Enterprise (custom pricing). Their pricing model is unique: brands only pay to process a customer the first time; returning customer orders are free.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (early-stage private company).
- **Key Metric**: Total funding raised of $4.3M (Convertible Note) as of a recent round, 2026.
- **Notable Investors/Partners**: Backed by Top Shelf Ventures (led by Daniel Noah). Partners include Klaviyo, Shopify, Zapier, and PostPilot. Powering "hundreds of the fastest growing brands" including HexClad, Jones Road, and Jolie.
- **Growth Signals**:
    - **Recent Acquisition**: Acquired Monocle, an AI-powered lifecycle marketing platform, in May 2026 to build an integrated AI personalization stack.
    - **Workforce Growth**: Monthly employee growth rate of +10.5%, with 11 employees currently.
    - **Customer Results**: Case studies show a +47.2% revenue lift from persona-based email campaigns and 20x+ ROAS on direct mail.

## Competitive Advantages
- **"Glass Box" AI**: OuterSignal positions itself as transparent ("from black box to glass box"), giving brands clarity on *who* their customers are rather than just opaque, AI-generated segments.
- **High Match Rate**: Claims a 94% match rate for enriching customer data, which is critical for personalization efficacy.
- **Founder-Market Fit**: Built by founders with deep DTC operational experience (ran 45+ Shopify stores, built and sold multiple DTC companies), solving a problem they directly encountered.
- **Unique Pricing Model**: The "pay per new customer" model is a significant moat, as processing returning customers becomes free, aligning the cost with customer acquisition value.

## Strategic Focus
- **AI Agentic Intelligence**: Focus on building autonomous AI agents (as highlighted by the Monocle acquisition) to automate complex, personalized customer journeys across email, SMS, and web.
- **Platform Integration**: Deepening integrations with major e-commerce and marketing platforms (Klaviyo, Meta, Shopify) to become a central data layer for DTC brands.
- **Enterprise Expansion**: Moving upmarket with Enterprise plans that offer white-glove onboarding and dedicated support for high-volume brands (30,000+ orders/month).

## Why Work Here
- **Founding Team & Culture**: The leadership is composed of seasoned DTC operators and engineers from companies like Zapier, Box, and Glassdoor, creating a culture built on solving hard operational problems.
- **Early Stage Impact**: With only 11 employees and rapid growth, new hires would have massive ownership and direct impact on the product and company trajectory.
- **Technical Environment**: The tech stack is modern (Docker, TypeScript, Python, Redis, Microservices), suggesting a strong engineering culture focused on building scalable, data-intensive systems.
- **Remote Work Policy**: Not explicitly stated as remote or in-office, but the small team size and modern tech stack suggest a high degree of flexibility.
- **Active Hiring**: Currently has 5 open roles including Senior Software Engineer, Account Executive, and Sales Development Representative, indicating a growth phase where early employees can shape the company.

## Sources
1. [OuterSignal Website](https://www.outersignal.com/)
2. [OuterSignal About Page](https://www.outersignal.com/about)
3. [OuterSignal LinkedIn](https://www.linkedin.com/company/outersignal)
4. [OuterSignal Careers Page](https://jobs.ashbyhq.com/outersignal)
5. [CB Insights Company Profile](https://www.cbinsights.com/company/outersignal)
6. [OuterSignal Acquires Monocle (FinSMEs)](https://www.cbinsights.com/company/outersignal)

## Other roles at OuterSignal

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- [Head of Partnerships](https://feeny.ai/job/head-of-partnerships-outersignal-united-states-4bmq23vmzkwp) — United States
- [Business Operations Manager](https://feeny.ai/job/business-operations-manager-outersignal-united-states-ygnpjhtfj6hp) — United States
- [Research Engineer, Applied AI Engineering](https://feeny.ai/job/research-engineer-applied-ai-engineering-outersignal-new-york-8gf2t7ejgmja) — New York, NY
- [Head of Marketing](https://feeny.ai/job/head-of-marketing-outersignal-united-states-rb3yyjv9yqyf) — United States
- [Executive Assistant to the Co-founders](https://feeny.ai/job/executive-assistant-to-the-co-founders-outersignal-new-york-hnq9mpxbg7k4) — New York, NY
- [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-outersignal-united-states-bhkzyh30wg6a) — United States
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