---
title: 'Chief of Staff, Product & Cross-Border Operations at nitra'
canonical: 'https://feeny.ai/job/chief-of-staff-product-cross-border-operations-nitra-new-york-6mr171erqk36'
type: 'job'
last_seen: '2026-10-25'
---

# Chief of Staff, Product & Cross-Border Operations at nitra

- **Company:** nitra
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-25
- **Apply:** https://jobs.lever.co/nitra/04a7bb35-2f20-4f97-9623-4e9676eac1fd

## Job description

## Key Responsibilities

- Coordinate cross-functional business operations and strategic initiatives across U.S.-based leadership and Taiwan-based engineering, product, and operations teams. Support cross-functional initiatives involving business operations, recruiting, stakeholder coordination, public relations and investor-related work, and internal communications.
- Develop, organize, and maintain onboarding, enablement, training, and communication materials to support employees across functions and regions.
- Support recruiting and hiring efforts.
- Facilitate knowledge transfer, process alignment, and execution. Assist leadership with execution of strategic priorities.
- Translate high-level strategy into clear plans, timelines, and accountable owners.
- Drive execution on critical projects that span multiple teams and functions.
- Analyze business performance, KPIs, and operational data to support leadership decision-making.
- Travel internationally, including periodic travel to Taiwan, as needed to support recruiting, stakeholder coordination, team-related work, public relations-related activities, and business operations.

Qualifications:

- Master degree or foreign equivalent in Technology, Business Administration, or a related field and three (3) years of experience in operations, sales strategy, product, or cross-border operations.
- Experience working in early-stage startups and cross-border environments; leading end-to-end execution of complex, cross-functional initiatives and translating business requirements into structured workflows or product-related outputs.
- Experience with fintech, healthcare, or software or technology-driven business models; coordinating cross-functional initiatives involving recruiting, communications, stakeholder engagement, and organizational operations; employer branding initiatives; Google Analytics, Meta Business Suite and Adobe Creative Suite.
- Requires up to 15% domestic travel and up to 15% international travel. Frequency is approximately 1 to 2 times per quarter.

What we offer:

- Salary Range: $188,677-$207,544

Standard Benefits (Health, Vision, Dental) Offered.

Apply through the Apply Now button or email to hr@nitra.com, indicating the job title in the subject line of the e-mail

## About nitra

## Company Overview
- **One-liner**: Nitra provides a unified financial platform for independent medical practices, combining spend, capital, back office, and front desk AI solutions to create the first fully autonomous healthcare practice.
- **Entity Type**: Private (Series B, $194M total funding)
- **Headquarters**: New York, USA
- **Founded**: 2021
- **Founders**: Tim Hwang (Chairman, Co-Founder and CEO), Jonathan Chen (President & Co-CEO)

## Core Business
- **Primary industry/industries**: Fintech, Healthcare IT, Financial Services
- **Target customers**: Independent medical practices, multi-site specialty groups, MSOs, and hospital-affiliated networks (B2B)
- **Mission or purpose statement**: "Create a more efficient healthcare system and the technology that makes it possible." [nitra.com/about-us](https://nitra.com/about-us)

## Products & Services
- **[Spend (Nitra Card)](https://nitra.com)**: A Visa business card built specifically for medicine, with a marketplace (NitraMart) that prices what practices buy. Free BillPay, Accounting, and Expenses included.
- **[Capital](https://nitra.com)**: Loans and financing for equipment, growth, and outstanding claims, moving with the practice’s needs.
- **[Back Office](https://nitra.com)**: Automated bills, books, and expense management – no manual reconciliation.
- **[Front Desk (TrinaOne AI)](https://nitra.com)**: AI-powered assistant that answers phones in any language 24/7, verifies insurance before visits, and automatically codes invoices. Syncs with Nextech and QuickBooks.
- **NitraMart**: A marketplace for medical supplies and services aggregated for better pricing.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual Revenue ~$4M (est.) with $1B+ practice spend processed and $20B committed to independent medicine. [linkedin.com](https://www.linkedin.com/company/nitrahq)
- **Notable Investors/Partners**: Andreessen Horowitz (a16z), New Enterprise Associates (NEA), Sazze Partners, Pantera, KB Financial Group, Jerry Yang, Will Smith’s Dreamers VC, Dunamu & Partners, CoVenture. [nitra.com/about-us](https://nitra.com/about-us)
- **Growth Signals**: Headcount grew 170% YoY (to 76 employees); 62 active job postings; offices in New York, Washington DC, and Taipei; recently closed $50M Series B in March 2026. [linkedin.com](https://www.linkedin.com/company/nitrahq)

## Competitive Advantages
- **Full-stack platform purpose-built for healthcare**: Unlike generic fintech cards, Nitra ties spending, capital, back-office automation, and AI front-desk into one HIPAA-aware, SOC 2 Type II system.
- **Data flywheel effect**: The card trains the books, the books inform capital – each module makes the others smarter.
- **Deep integrations** with existing EHRs (Nextech) and accounting tools (QuickBooks), minimizing switching costs.
- **White-glove onboarding** that gets practices running in days, not months.
- **Visa Business Network & FDIC-insured partner bank** backing.

## Strategic Focus
- Scaling the fully autonomous practice vision by expanding the platform's AI capabilities (TrinaOne), deepening specialty-specific features for multi-site groups, and growing international presence (offices in three continents). [nitra.com/careers](https://nitra.com/careers)
- Aggressive hiring across engineering, product, sales, and customer success to support rapid growth.

## Why Work Here
- **Hybrid working model**: Collaborate in person four days a week with built-in flexibility. [nitra.com/careers](https://nitra.com/careers)
- **Platinum-level health insurance** (health, vision, dental) and pre-tax commuter benefits with 25% company match.
- **Competitive salary** reflecting top-tier talent plus equity ownership ("Everyone at Nitra is an owner").
- **Generous 401k match** and retirement benefits.
- **Global team culture** with offices on three continents and a high-performance, collaborative environment.
- **Rapid career growth** – 62 open roles across multiple departments with a 1967% YoY increase in job postings. [linkedin.com](https://www.linkedin.com/company/nitrahq)

## Sources
1. [nitra.com](https://nitra.com) – Product details and company description
2. [nitra.com/about-us](https://nitra.com/about-us) – Investors and mission
3. [nitra.com/careers](https://nitra.com/careers) – Benefits, culture, global offices
4. [jobs.lever.co/nitra](https://jobs.lever.co/nitra) – Open positions
5. [linkedin.com/company/nitrahq](https://www.linkedin.com/company/nitrahq) – Headcount, revenue, funding, employee demographics

## Other roles at nitra

- [Director of Marketplace](https://feeny.ai/job/director-of-marketplace-nitra-washington-kgggepnvj8a6) — Washington, DC
- [Director of Marketplace](https://feeny.ai/job/director-of-marketplace-nitra-new-york-g5h7h0nmddrf) — New York, NY
- [Strategy and Analytics Sr Associate - Card Product](https://feeny.ai/job/strategy-and-analytics-sr-associate-card-product-nitra-new-york-zsbwgc3g8c0m) — New York, NY
- [Senior Backend Engineer, Fintech](https://feeny.ai/job/senior-backend-engineer-fintech-nitra-remote-q3dy2j7tvnv5)
- [Enterprise Sales Manager](https://feeny.ai/job/enterprise-sales-manager-nitra-remote-7d8k5q10m4x3)
- [Product Manager, Fintech (Payroll, Recruiting & Staffing)](https://feeny.ai/job/product-manager-fintech-payroll-recruiting-staffing-nitra-new-york-6kb0ny7t0efq) — New York, NY
- [Executive Assistant to the Cofounders](https://feeny.ai/job/executive-assistant-to-the-cofounders-nitra-washington-4s924mrep0bj) — Washington, DC
- [Executive Assistant to the Cofounders](https://feeny.ai/job/executive-assistant-to-the-cofounders-nitra-new-york-xx6y6yf4rs08) — New York, NY
- [VP of People](https://feeny.ai/job/vp-of-people-nitra-washington-ecvcjx88kxxh) — Washington, DC
- [Strategy & Operations Associate](https://feeny.ai/job/strategy-operations-associate-nitra-new-york-mswa02mg3jma) — New York, NY