---
title: 'Chief of Staff at SeatGeek'
canonical: 'https://feeny.ai/job/chief-of-staff-seatgeek-new-york-x6ajn9dxpxgb'
type: 'job'
last_seen: '2026-11-05'
---

# Chief of Staff at SeatGeek

- **Company:** SeatGeek
- **Location:** New York, NY
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-05
- **Apply:** https://seatgeek.com/jobs/8331970?gh_jid=8331970

## Job description

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

By catering to both consumers and enterprises, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing.

We're looking for a Chief of Staff to partner closely with our co-founder and CEO, Jack, helping drive key strategic priorities, lead cross-functional initiatives, and take ownership of high-impact responsibilities across the business.

You'll work side-by-side with Jack and our exec team on a daily basis, tackling key issues that are facing SeatGeek and finding new ways to improve and grow the company.

SeatGeek is an unusual company. And within it, this is an unusual role, one with unprecedented breadth. You’ll be asked to work with dozens of diverse areas of the business. Your responsibilities will change on a weekly basis. We can promise you it will be intense, difficult, and that you will be pushed…but that you will learn a tremendous amount and never be bored.

## What you'll do

- Work with leaders across the company to set, align, and track company goals
- Prepare presentation material for management and board meetings
- Project-manage cross-team initiatives
- Operationalize new areas of SeatGeek's business
- Monitor the status of key company projects, push forward said projects
- Diligence new opportunities
- Work closely with Jack on all critical issues SeatGeek faces

## What you have

- 7+ years in management consulting, strategy, senior business operations, or a chief of staff role at a high-growth company
- 2+ years in a role owning client or executive relationships
- Experience leading senior executives to decisions: preparing the discussion, running the room, and making sure the decision sticks, not just presenting or taking notes
- Sound judgment. You can make a call your executive would stand behind, and you know which calls aren’t yours to make
- Influence without authority. You bring senior, long-tenured leaders around to a direction, and you’re candid enough to push back when you disagree
- Intellectual horsepower and curiosity. You dig into any problem, ask sharp questions, and keep going until you get to the answer
- Quantitative and structured. You’re comfortable with financials, metrics, and data, can build or pressure-test a model, and land on a recommendation, not a list of options
- Clear, concise writing and speaking, tailored to your audience
- Discretion with sensitive board, compensation, org, and M&A information
- No ego. Entrepreneurial and scrappy, equally happy in a board deck, a data pull, or a messy cross-team problem
- Calm and fast under pressure, with good judgment about what needs polish and what needs to get done today

## Nice to have

- Experience as a chief of staff to a founder-CEO
- Background in marketplaces, multi-sided platforms, payments, or ticketing and live events

## Perks

- Equity stake
- Discretionary annual bonus
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $360 per quarter to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $225,000 - $281,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

## About SeatGeek

## Company Overview
- **One-liner**: SeatGeek is a live entertainment ticketing platform that operates a consumer marketplace for buying and selling tickets and provides enterprise ticketing software for teams, venues, and shows.
- **Entity Type**: Private (Series E, last valuation ~$1 B in October 2022)
- **Headquarters**: New York City, New York, USA
- **Founded**: 2009
- **Founders**: Jack Groetzinger (CEO), Russell D’Souza (President, Supply), Eric Waller

## Core Business
- **Primary Industry**: Live entertainment ticketing (secondary marketplace and primary ticketing provider)
- **Target Customers**: B2C (fans buying/selling tickets), B2B (sports teams, arenas, theaters, Broadway, concert venues) – ranging from major professional leagues (NFL, NBA, NHL, English Premier League) to small venues
- **Mission / Purpose Statement**: “Start with fans” – building a more open, fan-first entertainment industry

## Products & Services
- **Consumer Marketplace (SeatGeek.com & mobile app)**: Secondary ticket marketplace for sports, concerts, and theatre events; features include Deal Score (ticket-rating technology), all-in pricing (fees included upfront), and ticket-swap/resale tools.
- **Enterprise Ticketing Platform**: Primary ticketing software for teams and venues, handling sales, access control, and analytics. Powers partners like AT&T Stadium, Rocket Arena, Liverpool F.C., and Jujamcyn Theaters.
- **Rally**: In-app event experience platform for concessions ordering, rideshare booking, stadium guides, and venue navigation (now includes Concourse Maps).
- **Other Features**: Smart Pricing (AI-powered listing tool), Parties (ticket sharing), Beyond the Seat (enhanced premium ticket listings).

## Market Standing
- **Valuation / Market Cap**: ~$1 billion as of Series E (October 2022); SPAC merger valued at $1.35 billion was terminated in 2022.
- **Key Metric**: Total funding – $238 M Series E (led by Accel) with participation from Wellington Management, Arctos Partners, and Ryan Smith (Qualtrics founder). Annual revenue is not publicly disclosed.
- **Notable Investors / Partners**: Accel, Wellington Management, Arctos Partners; enterprise clients include Dallas Cowboys, New Orleans Saints, Cleveland Cavaliers, Florida Panthers, Manchester City F.C., Liverpool F.C., and five Broadway theatres.
- **Growth Signals**: 825+ employees (PitchBook, 2026); average of 66 M+ tickets available daily in 2024; 46 M+ all-time app downloads; #1 TrustPilot rating among major ticketers (4.5/5 stars); expanded into NHL with Utah Mammoth (2024); launched AI-powered Smart Pricing, Concourse Maps (2025), and Beyond the Seat (2025).

## Competitive Advantages
- **All-in Pricing**: Early adopter of transparent, fee-inclusive pricing (aligned with FTC guidelines), driving consumer trust.
- **Top-Tier Customer Ratings**: 4.9 app store rating; #1 Net Promoter Score (NPS) among major ticketers; 3× Fast Company Most Innovative Company award.
- **Primary Ticketing Momentum**: Secured high-profile primary ticketing deals (NFL, NBA, NHL, English Premier League, Broadway), directly challenging Ticketmaster.
- **Vertical Integration**: Owns both the secondary marketplace and the primary enterprise platform, creating a unified fan and venue ecosystem.

## Strategic Focus
- **Grow Primary Ticketing**: Deepen partnerships with leagues and venues; expand internationally (especially in European football).
- **Enhance Fan Experience**: Continue investing in AI (Smart Pricing, venue navigation, personalization) and in-app features (concessions, rideshare, group sharing).
- **Price Transparency & Trust**: Leverage all-in pricing and high NPS to differentiate from competitors.
- **Workplace & Culture**: Flexible remote/hybrid model, company-wide hackathons 3–4 times per year, and a strong emphasis on “start with fans” values.

## Why Work Here
- **Remote/Hybrid Policy**: Flexible work environment – employees can work as many days in the office as they like or 100% remotely; WFH stipend provided.
- **Perks & Benefits**: Monthly ticket stipend for live events, 16 weeks parental leave, access to One Medical, Ginger.io, Headspace, 401k matching, high-quality health insurance, ample PTO.
- **Engineering & Culture**: Regular hackathons, virtual team events, and a culture built around connectedness and fan obsession. Hiring process includes application review, initial screen, technical/pairing rounds, and final interviews.
- **Growth Trajectory**: Private company with strong revenue growth (undisclosed), recent product launches (Concourse Maps, Beyond the Seat), and a large enterprise client base – good for professionals seeking high-impact roles in a scaling tech company.

## Sources
1. [seatgeek.com/about](https://seatgeek.com/about)
2. [seatgeek.com/jobs](https://seatgeek.com/jobs)
3. [wikipedia.org](https://en.wikipedia.org/wiki/SeatGeek)
4. [pitchbook.com](https://pitchbook.com/profiles/company/46779-22)

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