--- title: 'Chief of Staff at Seen Health' canonical: 'https://feeny.ai/job/chief-of-staff-seen-health-alhambra-xk3as9p31myg' type: 'job' last_seen: '2026-09-11' --- # Chief of Staff at Seen Health - **Company:** Seen Health - **Location:** Alhambra, CA - **Posted:** 2026-08-21 - **Last confirmed live:** 2026-09-11 - **Apply:** https://www.seenhealth.org/careers?gh_jid=5398670008 ## Job description ## About Seen Health At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model. Backed by top VCs, Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support with a high-touch, interdisciplinary approach. Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind. We are building upon a proven Home and community based services model to create a culturally-competent and scalable PACE program. We are also building a comprehensive operating system focused on data and workflows that span across systems, processes, people, and care contexts. We want to empower our clinicians and staff with tools that deliver relevant data at the time and site of care and enable them to deliver exceptional care to our participants, which improve clinical outcomes, participant & provider satisfaction, and ultimately our strength as an organization. We are a mission-driven, multidisciplinary team with deep healthcare, technology, and operations expertise, each inspired by our own personal stories of caring for seniors in our lives. Our name, Seen Health, was chosen to reflect our commitment to provide the highest standard of care to underserved older adults while respecting and incorporating their individual beliefs, heritage, and values, so that they can truly be seen. ## About the Role Seen Health has grown from 17 employees to over 90 in 18 months — and from zero to over 280 seniors in our care. The care is excellent. The company behind it still runs on founder memory, tribal knowledge, and meetings that don't always end in decisions. That won't survive the next doubling. We're looking to bring on a Chief of Staff who would partner with our executive team to continue building the organization. You'll map how Seen Health actually works today, design the systems to run it at twice the scale, and turn it into a playbook the whole organization uses — not a document that sits in a drive. The Chief of Staff will wear three hats: cartographer (map every process and owner), architect (design the operating systems for scale), and glue (connect every function, with influence but no direct authority). You'll work shoulder-to-shoulder with our CEO and every executive — this is a builder's seat at the table during the most consequential stretch of our growth. The bar: it counts when it's adopted, not when it's written. ## Key Responsibilities Process architecture - Map every process end to end, across clinical operations, growth, transportation, finance, and administration. - Classify each process as manual coordination, automated, or structural process — and identify precisely what breaks when we double. - Prioritize and sequence the transitions that most need to happen before the next 100 people arrive. Work and ownership - Map all scope currently in flight and who is working on what. - Build and maintain a live areas-of-responsibility map, including the update mechanism that keeps it current as people join and roles shift — so it doesn't decay into a snapshot. - Make it the default answer to "who owns this?", so institutional knowledge stops living in individual memory. Operating cadence - Own the weekly, monthly, and quarterly rhythm of the company. - Standardize the preparation, format, and output of every forum — ops huddles, stand-ups, leads meetings, operating reviews, financial and budget reviews, and board meetings. - Own the planning and preparation for those forums directly, so leaders arrive ready and decisions get made in the room. - Design and roll out the next iteration of the operating cadence as the company scales. Information flow and knowledge distribution - Define how information moves up, down, and sideways — and build the mechanics that propagate it rather than trapping it. - Aggregate every playbook scattered across the company into a single, navigable company wiki. - Drive Notion adoption as the system of record, partnering with Seen Tech so the wiki and dashboards stay live rather than being rebuilt by hand. Decisions - Define how decisions get made, recorded, tracked, and communicated. - Maintain a decision register so decisions are propagated rather than recalled — and don't get quietly relitigated. Reporting, planning, and resource allocation - Standardize reporting into one continuous roll-up that carries information from ops huddles through operating reviews to the board. - Deliver and maintain a sanitized company dashboard — one trusted view, not a monthly rebuild. - Bring structure to book close and financial processes, reconciliation against goals and targets, and how resources get allocated across the business. The Playbook - Document all of the above into the written operating manual for running Seen Health at 200 people, and drive its adoption across every function. ## Qualifications Required - 3–6+ years in strategy, operations, consulting, chief-of-staff, or business-operations roles. - Strong follow-through and detail orientation. - A systems builder who fixes root causes rather than applying band-aids, and who gathers requirements across teams before designing a solution. - Strong process instincts — able to look at how work actually happens and see what is coordination overhead versus genuine structure. - Fluent with data — able to define metrics, reconcile conflicting definitions, and build reporting that leaders actually trust. - Exceptional written communication. A lot of this role is documentation that other people have to follow. - Ability to prioritize and say no, and to push the thinking of the CEO and leadership rather than only take direction. - High EQ and credibility across the full organization — influence without authority is the operating mode. - Self-directed and comfortable with ambiguity — takes cross-functional problems that have no owner and runs with them. ## Preferred - Experience scaling an organization through a similar inflection — roughly 100 to 200+ people — in a startup or high-growth healthcare provider setting. - Experience building operating systems from scratch — planning cadence, reporting architecture, responsibility mapping, decision frameworks. - Hands-on fluency with Notion (or a comparable knowledge system) and a track record of driving real adoption, not just building pages. - Comfort with AI-enabled workflows and a bias toward automating reporting rather than staffing it. - Business-fluency in Mandarin and/or Cantonese, sufficient for partnership and vendor conversations. - Familiarity with value-based care, PACE, or capitated models. Location - Los Angeles required. Ability to commute to Alhambra required. - Relocation benefits available. Salary & Benefits - Salary: $120,000 – $160,000 per year, depending on experience - Equity: included as part of founding team package - Benefits: Seen Health is proud to offer a robust benefits offering for our employees. In addition to traditional healthcare coverage, we also offer additional benefits to help further your wellness and feeling of being part of the team. - - Medical, Dental, and Vision benefits for you and your family - Life Insurance and Disability Benefits - Parental and Caregiver Leave - Lunch, as well as delicious snacks and coffee to keep you energized - Paid Time Off across holidays, vacation time, personal days, and sick days - 401k Plan - Personal and professional development, including CME support and career growth opportunities - Subscriptions and training on using AI tools including ChatGPT ## About Seen Health ## Company Overview - **One-liner**: Seen Health operates a culturally-focused, technology-enabled Program of All-Inclusive Care for the Elderly (PACE) that integrates comprehensive medical care, social support, and AI-powered operations to help seniors age at home. - **Entity Type**: Private (Series A) - **Headquarters**: Alhambra, California, United States - **Founded**: 2021 - **Founders**: Yang Su (Co-Founder), Xing S. (Co-Founder) ## Core Business - **Primary industry**: Healthcare services for seniors (PACE model) - **Target customers**: Seniors eligible for Medicare/Medicaid, particularly underserved Asian and immigrant communities; B2C (participants) and B2B (hospital partners) - **Mission**: “To deliver exceptional aging experiences that every family deserves” by empowering older adults to age at home with dignity, comfort, and culturally sensitive care. ## Products & Services - **PACE Center (Alhambra)**: A physical hub offering a health clinic, rehabilitation gym, day room, community center, and social activities. Provides interdisciplinary care including primary care, physical therapy, behavioral health, and care coordination. [seenhealth.org] - **Home-Based Care**: Home care aides and home health support dispatched to participants’ homes to help with daily activities and post-acute recovery. [homehealthcarenews.com] - **AI-Powered Operating Platform**: A single-pane-of-glass system that manages enrollment, assessments, care planning, claims, revenue cycle, and CRM. AI agents automatically extract data from insurance cards and driver’s licenses, and support referral channel analytics. [homehealthcarenews.com] - **Care Concierge**: Dedicated staff who guide participants and families through every step of the care journey, from eligibility to ongoing support. [seenhealth.org] ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Total funding of **$22 million** (Series A, November 2024) [cbinsights.com] - **Notable Investors**: 8VC (lead), Astrana Health, Basis Set, Primetime Partners, Virtue [cbinsights.com] - **Growth Signals**: - Headcount grew **50% YoY** to 36 employees [linkedin.com] - **26 active job postings** (+62.5% YoY) [linkedin.com] - First PACE center opened January 2025 - 77% fewer acute hospital bed days and 49% fewer hospital admissions vs. industry average - 97% participant satisfaction and <2% no-show rate - 29% of new leads come from participant referrals [homehealthcarenews.com] ## Competitive Advantages - **Tech-enabled PACE model**: Combines the proven 50-year PACE framework with modern AI and analytics, reducing administrative burden on clinicians and improving outcomes. - **Cultural focus**: Services designed specifically for underserved senior communities, with multilingual staff and culturally appropriate care. - **Single integrated platform**: One system manages enrollment, care planning, claims, and CRM, enabling seamless coordination and real-time response to participant needs. - **Strong hospital partnership**: Collaboration with Astrana Health allows faster hospital discharges and better post-acute support. [homehealthcarenews.com] ## Strategic Focus - **Expansion**: Scaling to additional PACE centers across California and eventually other states. Su envisions a future where 10,000 “PACE light” models serve millions of seniors. [homehealthcarenews.com] - **Home-based care**: Growing home care capabilities to reduce reliance on brick-and-mortar centers. - **AI integration**: Continuing to deploy AI for documentation, compliance, and care coordination to free up clinician time for direct patient care. ## Why Work Here - **Mission-driven impact**: Employees directly improve the aging experience for vulnerable seniors, with measurable clinical outcomes and high participant satisfaction. - **Rapid growth**: 50% headcount growth in the past year and a steady increase in job postings indicate a scaling organization with career advancement opportunities. - **Innovative tech environment**: Engineers and product designers work on AI, CRM automation, and a unified platform that spans the entire care lifecycle. - **Interdisciplinary culture**: Teams include medical, operations, marketing, technical, and finance staff working collaboratively. - **Office location**: Based in Alhambra, CA (Los Angeles area); open roles include Founding Product Designer, Strategic Finance Senior Associate, and various clinical and outreach positions. [linkedin.com] - **Remote/Hybrid policy**: Not explicitly stated; likely on-site at the PACE center given the hands-on nature of care, but some roles (e.g., product design, finance) may offer flexibility. ## Sources 1. [seenhealth.org](https://seenhealth.org/) 2. [linkedin.com](https://www.linkedin.com/company/seen-health) 3. [cbinsights.com](https://www.cbinsights.com/company/seen-health) 4. [homehealthcarenews.com](https://homehealthcarenews.com/2025/11/seen-healths-tech-enabled-pace-model-achieves-77-fewer-acute-hospital-bed-days/) 5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/seenhealth) ## Other roles at Seen Health - [Quality Improvement & Compliance Manager](https://feeny.ai/job/quality-improvement-compliance-manager-seen-health-alhambra-3scdcnnhkkce) — Alhambra, CA - [Clinic Scheduler](https://feeny.ai/job/clinic-scheduler-seen-health-alhambra-vj7xsfzzj984) — Alhambra, CA - [People Development Lead](https://feeny.ai/job/people-development-lead-seen-health-los-angeles-kf033ws26kdf) — Los Angeles, CA - [Nurse Practitioner or Physician Assistant](https://feeny.ai/job/nurse-practitioner-or-physician-assistant-seen-health-alhambra-66bsbtc2cr38) — Alhambra, CA - [Social Work Assistant](https://feeny.ai/job/social-work-assistant-seen-health-alhambra-13qzmn6jznec) — Alhambra, CA - [Occupational Therapy Assistant](https://feeny.ai/job/occupational-therapy-assistant-seen-health-los-angeles-69qqf30mssh8) — Los Angeles, CA - [Head of Data](https://feeny.ai/job/head-of-data-seen-health-los-angeles-9pewsxrv8g8a) — Los Angeles, CA / San Francisco, CA - [Finance Manager](https://feeny.ai/job/finance-manager-seen-health-alhambra-fg533eb0x00w) — Alhambra, CA - [Partnerships and Business Development Associate](https://feeny.ai/job/partnerships-and-business-development-associate-seen-health-los-angeles-6yvf7hsrzvmc) — Los Angeles, CA - [Center Director](https://feeny.ai/job/center-director-seen-health-alhambra-nz29pny5zkcf) — Alhambra, CA