---
title: 'Chief of Staff to COO, Business Operations Lead at Hike Medical'
canonical: 'https://feeny.ai/job/chief-of-staff-to-coo-business-operations-lead-hike-medical-san-francisco-wqgq8hvf4ynv'
type: 'job'
last_seen: '2026-10-14'
---

# Chief of Staff to COO, Business Operations Lead at Hike Medical

- **Company:** Hike Medical
- **Location:** San Francisco, CA
- **Compensation:** $125k–$175k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-04-10
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/hike-medical/8e49d70d-3dd4-44b9-89ef-d43ae77d9cf1/application

**Skills:** Manufacturing operations, Supply chain management, Industrial operations, Unit economics analysis, COGS structure analysis, Contribution margin analysis, S&OP, Cross-functional planning, Factory economics, Dashboard design, KPI systems, Management consulting, Private equity operations, Portfolio ops

> Serve as the strategic and operational partner to the COO, reporting directly to the founding team. The role involves driving performance culture through data, managing large-scale operational rollouts, and owning partnership relationships within a hardware-meets-software business.

## Job description

## About Hike Medical

Hike Medical is building the defining company in musculoskeletal care. We sit at the intersection of AI, robotics, and healthcare, operating across three product lines: a proprietary AI-vision platform that turns a 30 second web-based foot scan into custom 3D-printed orthotics, an AI agent platform that automates the entire DME workflow from pre-visit processing to claims and revenue cycle, and SoleForge, our vertically integrated 3D printing factory producing custom medical devices at a scale the industry has never seen. Our customers are both the largest employers on earth and the biggest companies in orthotics and prosthetics. On the clinical side, we're live across the industry's largest national providers. On the employer side, Fortune 50 companies trust us to protect their on-their-feet workforces. But custom insoles are just the wedge. Our long-term vision is bionics: AI-designed, robotically manufactured orthotic and prosthetic devices at scale, replacing a fragmented, manual industry that hasn't changed in decades. Insoles today, full DME tomorrow, bionics by 2040. Read the full vision at [bionics2040.com](http://bionics2040.com). We've stealthily raised $22M through Seed and Series A backed by top-tier investors who invested early in companies like OpenAI, Anduril, and Mercury. We run a fast, results first, high ownership culture out of our new SF Rincon Hill office. If you want to work on problems that sit at the frontier of AI, manufacturing, and healthcare, this is the place.

The Opportunity You'll be the strategic and operational right hand to the founding team, reporting directly to the COO ([Jerry Tang](https://www.linkedin.com/in/jerrywtang/)) — sitting at the intersection of planning, metrics-driven accountability, and large-scale execution. This role is for a strategy and operations athlete who moves fluidly between building the framework and getting their hands dirty to ship it. The role spans four critical functions: running the company's management cadence, driving performance culture through data and truth-telling, program-managing major operational rollouts, and owning select partnership relationships. If you've ever been the person in the room who sees the system everyone else is inside of — this is your seat. This role is perfect for someone who is:

- Energized by operational rigor and the challenge of scaling a hardware-meets-software business
- A systems thinker who can define KPIs, own dashboards, and run a weekly review cadence without being told to
- Comfortable doing the analytical work themselves — not just managing others to do it

## What We're Looking For

These are not hard-and-fast requirements — we care more about ownership, execution, and judgment than checking every box.

- 5–10 years total experience, with at least 2–3 years of direct exposure to manufacturing, supply chain, or industrial operations
- Has worked inside a company actively going through scale — not just a mature, stable operation
- Ideally has served as the right hand to a GM, COO, or CEO before — knows how to operate in that leverage role
- Fluency in unit economics, COGS structure, and contribution margin analysis
- Experience running S&OP or analogous cross-functional planning processes
- Understands factory economics: yield, throughput, capacity utilization, capex payback
- Proven ability to structure ambiguous problems into a rigorous framework and drive to a decision
- Experience designing and implementing leading and lagging indicator systems
- Strong executive presence — equally effective with operators on the floor and founders in the boardroom

Ideal Background The best candidates tend to come from one of four places:

- Ops or Industrial Engineering at a scaled hardware/manufacturing company — Thinks in systems and constraints. Apple, Tesla, SpaceX, Medtronic, or similar. Has seen what rigorous operational excellence actually looks like at scale.
- Military (engineering or logistics) → MBA → ops — Execution discipline, cross-functional influence without authority, and genuine comfort with ambiguity.
- Management consulting → ops or manufacturing role — Gets strategy and structure, and has been tested in implementation. Work product should show operational results, not just decks.
- Private equity or portfolio ops — Wired to find COGS and efficiency opportunities, drive metrics discipline, and manage toward milestones. Blend of financial and operational instincts.

What we're not looking for: pure finance backgrounds without operational exposure, or generalist chiefs of staff whose work has been primarily coordination. Primary Responsibilities

- Management Cadence: Develop and operate the company's executive operating rhythm — planning cycles, reviews, and decision-making forums
- Metrics & Truth-Telling: Apolitically drive performance culture through data, dashboards, and honest analysis — with both numbers and anecdotes
- Program Management: Lead large-scale operational rollouts, cross-functional initiatives, and crisis response
- Partnership Ownership: Own select partner and supplier relationships end-to-end
- Operating Model: Build and maintain the company operating model; own make/buy/partner analysis and investment cases
- Systems Design: Design and run company-wide and operations-wide KPI systems from definition through weekly and monthly review cadence

## What You'll Get

- Competitive cash compensation + equity
- Full medical, dental, and vision coverage
- $15K relocation bonus if needed
- Daily collaboration with the founding team and senior leadership
- Free custom insoles (of course…)

## About Hike Medical

## Company Overview
- **One-liner**: Hike Medical provides clinically proven, custom 3D-printed insoles and musculoskeletal (MSK) solutions to self-insured employers, aiming to reduce healthcare costs and improve employee well-being.
- **Entity Type**: Private (Seed Stage)
- **Headquarters**: Boston, Massachusetts, USA (with a manufacturing hub, SoleForge, in Peoria, Illinois, USA)
- **Founded**: 2022
- **Founders**: Aadi Bhanti (CEO, Co-founder), Steven Chacko (CBO, Co-founder), Amit Bhanti (CPO, LPO, Co-founder)

## Core Business
- **Primary industry/industries**: Healthcare Technology, Musculoskeletal (MSK) Health, Digital Health, Additive Manufacturing (3D Printing)
- **Target customers**: Self-insured employers, health plans, and clinicians (B2B). The end-users are employees (B2B2C), particularly those in physically demanding roles like manufacturing and blue-collar industries.
- **Mission or purpose statement**: "To ensure every employee has access to the care that keeps them moving, healthier, and more energized—starting with the feet." [linkedin.com](https://www.linkedin.com/company/hike-medical)

## Products & Services
- **[Hike Custom Insoles]**: A SaaS-enabled physical product. The process involves a user scanning their feet with a smartphone (no app download needed), which uses AI and 3D vision to create a precise digital model. The insoles are then 3D-printed and hand-finished at the company's SoleForge manufacturing hub in Peoria, Illinois, and shipped directly to the user. This is a clinical-grade orthotic designed to prevent and alleviate foot pain and related MSK issues. [hikemedical.com](https://www.hikemedical.com/)
- **[Ulcer Detection & Prevention Technology]**: An AI-powered capability to detect and monitor foot ulcers, announced as a novel feature to expand proactive care for at-risk populations. [linkedin.com](https://www.linkedin.com/company/hike-medical)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company).
- **Key Metric**: Total Funding of $7.0M (Seed Round, August 2025). [linkedin.com](https://www.linkedin.com/company/hike-medical)
- **Notable Investors/Partners**: Key partners include OSF HealthCare. [linkedin.com](https://www.linkedin.com/company/hike-medical)
- **Growth Signals**: The company has experienced massive headcount growth of +95.5% year-over-year, growing from a small team to 35 employees. It has expanded its operations to 5 countries (United States, United Kingdom, Spain, Canada, India). A key partnership with OSF HealthCare was announced in late 2024 to bring foot care to over 25,000 mission partners. [linkedin.com](https://www.linkedin.com/company/hike-medical)

## Competitive Advantages
- **Proprietary 3D Scanning & AI**: Their "ShapeCapture" technology allows for a clinical-grade foot scan using any smartphone, removing the need for in-person appointments and making the process highly scalable. [hikemedical.com](https://www.hikemedical.com/)
- **In-House 3D Printing (SoleForge)**: By owning the manufacturing process in Peoria, IL, they control quality, speed, and cost, enabling a direct-to-consumer model that bypasses traditional, expensive clinic-based orthotic supply chains. [hikemedical.com](https://www.hikemedical.com/)
- **Focus on the Underserved**: The company specifically targets blue-collar and manufacturing workers—a demographic often overlooked by digital health solutions—addressing a massive, high-cost problem (foot pain and MSK issues) for self-insured employers. [datanyze.com](https://www.datanyze.com/companies/hike-medical/5000016150)
- **Clinical & Compliance Backing**: The company is HIPAA compliant and SOC-2 certified, with a Chief Clinical Officer (Amit Bhanti, CPO, LPO) on the leadership team, lending clinical credibility. [hikemedical.com](https://www.hikemedical.com/)

## Strategic Focus
- **Scaling B2B Sales**: The company is actively hiring for enterprise sales roles (VP of Employer Sales, Enterprise Account Executives, Channel Account Executives) to grow its footprint with self-insured employers. [builtin.com](https://builtin.com/company/hike-medical)
- **Deepening AI & 3D Vision Capabilities**: They are hiring Senior Machine Learning Engineers for "Multimodal AI" and "3D Vision," indicating a focus on improving their scanning technology and expanding into other diagnostic areas like ulcer detection. [builtin.com](https://builtin.com/company/hike-medical)
- **Manufacturing Innovation**: The hiring of a Senior Software Engineer for the "3D Print Farm" in Peoria, IL, signals a focus on optimizing and scaling their in-house additive manufacturing operations. [builtin.com](https://builtin.com/company/hike-medical)
- **Expanding Clinical Partnerships**: The partnership with OSF HealthCare is a key strategic move to validate their model within a large healthcare system and expand their reach. [linkedin.com](https://www.linkedin.com/company/hike-medical)

## Why Work Here
- **High-Growth Environment**: With a 95.5% headcount growth rate in the last year, the company is in a rapid scaling phase, offering significant opportunities for impact and career advancement. [linkedin.com](https://www.linkedin.com/company/hike-medical)
- **Mission-Driven Work**: The company is focused on solving a tangible, widespread problem—foot pain and MSK issues for hardworking Americans—which provides a strong sense of purpose. [hikemedical.com](https://www.hikemedical.com/)
- **Innovative Tech Stack**: The engineering team works with modern technologies including Ruby, React, React Native, GraphQL, and GitHub, and is pushing the boundaries of AI, 3D vision, and additive manufacturing. [builtin.com](https://builtin.com/company/hike-medical)
- **Flexible Work Environment**: The company offers a hybrid workspace with a "flexible" on-site policy. They have worksites in the Chicagoland area and Peoria, IL, with a salary premium for those willing to relocate to Peoria. [builtin.com](https://builtin.com/company/hike-medical)
- **Young, Mission-Driven Team**: The company was founded in 2022 and is described as having a "young founding team" focused on solving a real problem for hardworking Americans. [builtin.com](https://builtin.com/company/hike-medical)

## Sources
1. [hikemedical.com](https://www.hikemedical.com/)
2. [linkedin.com](https://www.linkedin.com/company/hike-medical)
3. [builtin.com](https://builtin.com/company/hike-medical)
4. [datanyze.com](https://www.datanyze.com/companies/hike-medical/5000016150)

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