--- title: 'Chief Product Officer at ASAPP' canonical: 'https://feeny.ai/job/chief-product-officer-asapp-new-york-nmtmfnbsa55g' type: 'job' last_seen: '2026-10-18' --- # Chief Product Officer at ASAPP - **Company:** ASAPP - **Location:** New York, NY - **Compensation:** $350k–$400k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-21 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.lever.co/asapp-2/e04969d2-f495-4d4a-bd4e-83d5b6bd0f8f ## Job description ## What you'll do Strategy and portfolio - Set product direction: Define the vision and priorities for the ASAPP portfolio. Make clear choices about where we can create durable differentiation and translate customer, market, and technology shifts into a focused roadmap. - Turn technology into products: Partner with Research, Engineering, Delivery, and Security to convert advances in AI into products that are intuitive, reliable, and commercially valuable to customers. - Productize customer needs: Work directly with customers to understand their most important problems, find the patterns that repeat across enterprises, and convert those patterns into reusable product and platform capability. Ownership and quality - Own products end to end: Lead products from incubation and early product-market fit through production deployment, adoption, expansion, and scale. Establish clear ownership, success metrics, and accountability across the portfolio. - Deliver customer outcomes: Make sure customers can deploy ASAPP’s GenerativeAgent and reach measurable value. Hold the bar on reliability, integrations, usability, configurability, adoption, speed to value, and business results. - Decide from production data: Stay close to how products and capabilities actually behave in production. Use telemetry, customer feedback, operational data, and business metrics to find issues, improve quality, and set investment priorities. - Hold the AI quality bar: Set a high standard for AI quality, evaluation, safety, reliability, latency, and observability. Partner with technical teams on the tradeoffs between speed, quality, cost, and scale. - Focus and execute: Establish clear priorities and make the hard tradeoffs. Say no when it is warranted, concentrate teams on what matters most, and partner with Engineering to ship with urgency, stability, and technical excellence. Organization and market - Shape how we sell and deploy: Work with Sales, Marketing, Customer Success, and Delivery to refine positioning, packaging, segmentation, and product strategy based on what customers actually buy, deploy, adopt, and expand. - Lead across functions: Build trust across Research, Engineering, GTM, Delivery, and company leadership, and align the organization around product priorities and customer outcomes. - Build the team: Recruit, develop, and retain outstanding Product and Design talent. Build an organization with strong leaders, clear accountability, and excellent judgment, while staying personally engaged in the decisions that matter. ## What you'll need - Enterprise AI product experience: Significant experience building and scaling AI products that enterprise customers run in production. Strong familiarity with modern generative AI, agentic systems, and workflows powered by AI. - Technical product depth: Able to engage meaningfully with researchers and engineers on AI systems, orchestration, knowledge and retrieval, evaluation, safety, latency, reliability, data, and platform architecture. You do not need to be a researcher, but you cannot outsource technical product judgment. - Builder mentality: A record of personally building products through ambiguity, finding product-market fit, and scaling from there, rather than inheriting mature products or businesses. - Enterprise product judgment: Experience in complex B2B environments with deep integrations, many stakeholders, demanding production requirements, and deployments that run for years. - Customer and commercial instinct: Comfortable with senior enterprise customers, and able to tell the difference between what one customer asks for and what the broader market will repeatedly value, buy, and deploy. - Productization ability: Demonstrated ability to find the common pattern across customer needs and turn it into a scalable product or platform capability. - Operating rigor: Strong prioritization, metrics orientation, and accountability. Comfortable making difficult tradeoffs and focusing teams on a small number of important outcomes. - Leadership: Proven ability to attract, develop, and lead exceptional Product and Design talent while remaining personally engaged in important product decisions. - Entrepreneurial spirit: Thrives in constant change, limited structure, rapid learning, and evolving product market fit. - Relationship builder: Can build trust across Research, Engineering, Sales, Delivery, and the executive team, and bring those groups together around clear product choices. Strongly Preferred Experience - Enterprise customer experience, contact center, or communications products. - Voice AI, conversational AI, or AI systems that operate in real time. - Developer platforms, extensible enterprise platforms, or complex enterprise workflow products. - Working closely with AI research teams and bringing research advances into production. - Technology partnerships and ecosystem integrations. ## About ASAPP ## Company Overview - **One-liner**: ASAPP builds AI-native customer experience platforms that automate and augment human agents in large enterprise contact centers. - **Entity Type**: Private (venture-backed; total funding $380M across 6 rounds) - **Headquarters**: New York, New York, United States - **Founded**: 2015 (company timeline); LinkedIn lists 2014 - **Founders**: Gustavo (surname not publicly disclosed in available sources) ## Core Business - **Primary industries**: Customer service technology, enterprise AI, contact center software - **Target customers**: Large enterprises and contact centers (B2B) - **Mission / purpose**: To solve the toughest challenges in customer service with AI, turning the contact center into the foundation of the agentic enterprise. ## Products & Services - **GenerativeAgent®**: A fully capable AI customer service agent that listens, understands, and acts like a top‑tier human agent (launched May 2024). - **ASAPP CXP (Customer Experience Platform)**: Unites CX systems, data, and workflows in one place to serve customers intelligently (launched November 2025). - **AI-native asynchronous messaging platform**: Original product for digital-first customer conversations. - **Voice AI with speech recognition and automated summaries**: Reduces after‑call work. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Annual revenue estimated at $82.3M (from LinkedIn company profile); total funding $380M. - **Notable Investors / Partners**: Not named in available sources; 6 funding rounds completed. - **Growth Signals**: Headcount of 217 (-0.2% YoY) per LinkedIn; 389 total employees per Built In. Launched two major new products in 2024‑2025 (GenerativeAgent and CXP). Offices in 4 countries and remote presence in Argentina/Uruguay. ## Competitive Advantages - Long‑running focus on AI for customer service (founded 2014/2015) with early breakthroughs in generative language models for agent assistance. - Deep R&D team that publishes foundational AI research and applies it to complex enterprise interactions. - Only company offering an “AI‑native” platform that unifies data, workflows, and AI agents with human‑in‑the‑loop governance. ## Strategic Focus - Expanding from AI agent assistance to full AI‑powered customer service agents (GenerativeAgent). - Platform consolidation via ASAPP CXP to replace fragmented legacy contact center systems. - Serving the world’s largest and most demanding contact centers. ## Why Work Here - **Culture values**: Customer Driven, Grit, Excellence, Teamwork, Speed, Ownership. - **Work alongside** world‑class researchers, engineers, and operators pushing the boundaries of applied AI. - **Work environment**: Hybrid/remote options; offices in New York, Mountain View, Buenos Aires, Chennai, Bangalore; remote positions in Argentina, Uruguay, and US. - **Perks**: - Full health coverage (medical, vision, dental) for employee and family, plus monthly gym reimbursement. - Daily catered meals or food stipends in offices. - 401(k) with company matching (US employees). - Comprehensive maternity, paternity, and family leave. - Generous vacation policy. - Learning & development programs. ## Sources 1. [ASAPP Company Page](https://www.asapp.com/company) 2. [ASAPP Careers Page](https://www.asapp.com/careers) 3. [ASAPP Open Positions (Lever)](https://jobs.lever.co/asapp-2) 4. [LinkedIn Company Profile](https://www.linkedin.com/company/asappco) 5. 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