--- title: 'Chief Product & Technology Officer at Banyan Software' canonical: 'https://feeny.ai/job/chief-product-technology-officer-banyan-software-united-states-tgwvjjwye9ye' type: 'job' last_seen: '2026-09-14' --- # Chief Product & Technology Officer at Banyan Software - **Company:** Banyan Software - **Location:** United States - **Work type:** remote - **Posted:** 2026-08-06 - **Last confirmed live:** 2026-09-14 - **Apply:** https://job-boards.greenhouse.io/banyansoftware/jobs/5205720007 ## Job description Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. With a buy-grow-and-hold-for-life approach and a permanent capital base, Banyan acquires and grows companies worldwide, honoring founder legacies and helping portfolio companies modernize through shared AI expertise and operational discipline. Founded in 2016, Banyan operates more than 120 portfolio companies across North and South America, Europe, and APAC, and has appeared on the Inc. 5000 list for six consecutive years. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. ## About ZAP Solutions ZAP Solutions is the market leader in admissions and enrollment management software for medical, health professions, graduate, and undergraduate programs. Our flagship AMP platform, along with our CRM, SAMS, and Schedule Today modules, is trusted by more than 175 higher education programs across the US, Canada, and Australia to run applicant recruitment, review, interview scheduling, and matriculation. Founded in 1997 and headquartered in Pittsburgh, ZAP was acquired by Banyan Software and is entering a new phase focused on platform modernization, AI-enabled workflows, and expansion of its customer base. The Opportunity ZAP is at an inflection point. The company has built a durable market position on the strength of deep client relationships and customization, but that model now needs to evolve into a modern, scalable SaaS platform capable of doubling the customer base without doubling the codebase. The engineering organization has operated without a formal leadership layer for years, and there is no formal product management function. The incoming CPTO will unify product direction and technology execution under a single accountable seat, bring structure and product management maturity to a team of experienced developers, and establish an AI-first operating rhythm. You will join ZAP Solutions directly as a core member of the leadership team, reporting to the CEO. You will set product direction, own the technical foundation, shape culture, and drive transformation with your own hands on the work. The platform has to be reliable, the data has to be an asset, and the opportunity to create competitive distance through AI is real. ## What You Will Own Product Direction and Discipline - Own product direction as the synthesis of customer signals, usage data, and market insights, moving the roadmap from customer-reactive to market-facing. - Run product discovery personally: focus groups, customer advisory councils, spec creation, and validation, particularly during year one while a product function is being built. - Establish formal prioritization, roadmap, and release planning practices, communicated internally and to customers. - Partner closely with the VP of Client Success, who holds the deep customer relationships today, to build a product operating model that plays to both strengths. - Lend the product voice to enterprise sales cycles and Customer Success partnership. Technology and Architecture - Define and execute the technical vision for the AMP platform and companion products (CRM, SAMS, Schedule Today), ensuring the platform is scalable, secure, and built for the next phase of growth. - Drive consolidation of the multi-codebase legacy footprint toward a modern, maintainable SaaS architecture that preserves ZAP's reputation for client responsiveness while lifting the cost of customization. - Design a data architecture that serves analytics, BI, and AI as a unified estate, positioning ZAP for AI capabilities generic models cannot replicate on applicant and enrollment data. - Lead adoption of AI-assisted development practices across the engineering team, moving from ad hoc use of tools like Claude Code and Cursor to a systematic capability that improves throughput. - Own security, compliance, and data privacy practices appropriate for a higher education SaaS environment, including FERPA, PCI-DSS, and WCAG/Section 508 accessibility standards. - Manage technical debt pragmatically, balancing remediation with forward momentum on the roadmap. Leadership and Culture - Build and lead a high-performing engineering team of 10 to 15, identifying and developing internal team leads, and creating the first formal management layer this organization has had. - Establish engineering and product-ops practices that scale without bureaucracy, moving the team from reactive work assignment to a proactive roadmap. - Calibrate change to team tenure and mission-criticality. ZAP's developers have been in seat for years, and the transformation has to bring them along. - Invest in reskilling the team for AI-native ways of working. - Address underperformance directly and quickly, without waiting for HR. Executive Partnership - Serve as the CEO's primary product and technology partner on business direction, market positioning, and investment decisions. - Identify where AI and platform capabilities can reshape market position and create durable competitive advantage. - Represent the product and technology vision with conviction in executive, customer, and board conversations. - Push back constructively on decisions that trade short-term velocity for long-term product or platform health. ## What We Are Looking For The Future Forward CPTO is a proven SaaS leader who unifies product vision and technology execution under a single accountable seat, and is comfortable leading through modernization and platform inflection. This is not a traditional CTO or CPO role. It demands someone who holds deep product thinking and technical delivery in equal measure, leads with an AI-first methodology, and is energized by transformation rather than threatened by it. They are close enough to the product and code to stay personally connected, and mature enough to modernize a legacy platform without disrupting the customers and long-tenured teams who depend on it. They choose this environment because it offers something bigger organizations cannot: the ability to set product direction, own the technical foundation, shape culture, and drive transformation with their own hands on the work. Must-Haves - Led a technology and product transformation in tandem, with specific delivery and adoption outcomes, and brought the team through the change rather than around it. - Shipped AI-embedded product capabilities with measurable outcomes, or led sustained AI experimentation with clear conviction about where it creates durable value. Personal, daily agentic AI use, not talking about it at a distance. - Owned product direction as the synthesis of customer signals, usage data, and market insights, and can point to a roadmap they moved from customer-reactive to market-facing. - Owned a SaaS platform's security posture and compliance requirements (SOC 2, industry-specific standards) personally, not through a delegated security team. - Designed or redesigned a data architecture that serves analytics, BI, and AI as a unified asset. - Built and scaled an engineering team, including hiring, developing engineers into leaders, and managing performance directly. Addressed underperformance directly, not through HR. - Made architecture and product investment decisions with direct commercial rationale tied to retention, revenue, or competitive moat, and can make an investment case a CFO would accept. - Ran product discovery personally: customer conversations, spec creation, prioritization frameworks. Comfortable holding the product credibility of the company in enterprise sales cycles. Bonus Points - Experience in EdTech, higher education technology, admissions or enrollment management, CRM ecosystems, or comparable vertical SaaS with heavy customization patterns. - Familiarity with centralized application services (AMCAS, CASPA, PharmCAS) or SIS/CRM integrations common in higher education. - Background operating in an AWS-primary infrastructure environment with regulated data (FERPA or comparable). - Track record consolidating a multi-codebase or heavily forked platform into a maintainable SaaS product without breaking client trust. ## Why ZAP Solutions Category dominance backed by hard numbers. 64 percent of US medical schools run their admissions on AMP. Over 6 million applications processed through the platform. 175+ higher education programs across the US, Canada, and Australia. 95 percent customer satisfaction. 99 percent AWS uptime. Starting position is compounding a proven business, not rescuing a broken one. A full product portfolio to unify and extend. The CPTO owns product direction and technical foundation across ZAP's entire portfolio, not a single-feature product. A permanent home, not a portfolio play. Banyan buys, holds, and grows software companies for life. We never resell. You can invest in architecture, teams, and platforms without a three-to-five-year exit clock cutting your work short. A peer network. A community of Banyan portfolio company product and technology leaders navigating the same challenges: modernization, AI adoption, scaling teams, and building on acquired codebases. The expected base salary for this position is: USD $185,000 – $200,000+ excluding annual bonus and equity (when applicable). Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience. This position is for an existing vacancy. Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Please Note: Banyan Software does not accept unsolicited resumes or applications submitted via email, LinkedIn, or other direct channels. All candidates must apply through our official Careers site to be considered for employment. Applications submitted outside of our applicant tracking system will not be reviewed. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: - Verify that all communications from our recruiting team come from an @banyansoftware.com email address. - Remember, employers will never request payment or banking information during the hiring process. - If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant. ## About Banyan Software ## Company Overview - **One-liner**: Banyan Software is a permanent holding company that acquires and grows successful enterprise software businesses, providing them with long-term operational support and applied AI expertise. - **Entity Type**: Private (funding stage not disclosed) - **Headquarters**: Atlanta, Georgia, USA - **Founded**: 2016 - **Founders**: David Berkal ## Core Business - **Primary industry**: Vertical/enterprise software acquisition and operation (holding company) - **Target customers**: B2B – niche software businesses serving specialized industries, and their end customers - **Mission**: To acquire, build, and grow great software businesses worldwide, helping them modernize through shared AI expertise and operational discipline while preserving their legacy. ## Products & Services Banyan Software does not sell a single product; instead, it offers a **permanent home model** for acquired software companies. Key offerings include: - **Acquisition & Hold Strategy**: Buys software businesses with no intention to resell; over 100 companies acquired, zero sold. - **Growth Operations (Growth Ops)**: Shared services in AI, talent, sales & marketing, payments, product, finance, cybersecurity, and legal to accelerate portfolio companies. - **AI-Native Transformation**: Helps portfolio companies build AI-native businesses, unlock customer value, and drive new revenue. - **CEO Peer Network**: Decentralized model keeps local teams in control while providing access to a network of 100+ software leaders. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Over **100 companies acquired** and **zero sold**; portfolio spans North America, UK, Europe, and APAC. - **Notable Investors/Partners**: Raised capital from a “world-class group of entrepreneurs” (names not disclosed); no public list of institutional investors. - **Growth Signals**: - Five-time Inc. 5000 honoree - Top 10 on the Deloitte Technology Fast 500 - Great Place to Work Certified (89% of employees say it’s a great place to work vs. 57% typical) - Double-digit organic growth across portfolio - Endowed the Banyan Software Foundation with $100 million in company stock ## Competitive Advantages - **Permanent ownership model**: Unlike private equity, Banyan never sells its businesses, allowing long-term investment and stability. - **100% referenceable** with past sellers – a strong trust signal. - **Decentralized autonomy**: Portfolio companies retain their own culture and day-to-day control while accessing shared expertise. - **Applied AI focus**: Dedicated team helping portfolio companies rearchitect and ship with velocity in the AI era. - **Global reach**: Offices and teams across USA, Canada, Brazil, UK, Europe, and Australia. ## Strategic Focus - **Continued acquisition** of leading niche software businesses worldwide. - **AI integration** across the portfolio to drive customer value and new revenue. - **Scaling shared operating services** (Growth Ops) to support double-digit organic growth. - **Expanding geographic footprint** (recently added Brazil, APAC). ## Why Work Here - **Culture**: Great Place to Work Certified; 89% employee satisfaction. Values include authentic leadership, enduring impact, accountable ownership, radical candor, and win-as-a-team mentality. - **Benefits**: Comprehensive health/dental/vision insurance, retirement contribution plan, paid parental leave, learning & development fund, employee hardship fund, two paid volunteer days per year, annual global HQ summit. - **Work Model**: Hybrid/office presence likely – local teams and offices in multiple countries; remote flexibility not explicitly stated but global roles exist. - **Career Growth**: Opportunities across M&A, finance, legal, HR, IT, and operating company leadership (CEO, CTO roles). The company emphasizes “career gets bigger here” with exposure to senior leaders and cross-industry learning. - **Impact**: Work within a portfolio of mission-critical software businesses; the Banyan Software Foundation focuses on technology for a greener, more equitable world. ## Sources 1. [Banyan Software Homepage](https://banyansoftware.com/) 2. [Banyan Software About Page](https://banyansoftware.com/about/) 3. [Banyan Software Careers Page](https://banyansoftware.com/careers/) 4. [Jobs at Banyan Software (Greenhouse)](http://job-boards.greenhouse.io/banyansoftware) 5. 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