---
title: 'Claims Adjudication Specialist at Extend'
canonical: 'https://feeny.ai/job/claims-adjudication-specialist-extend-united-states-yf3r1nnq6hpx'
type: 'job'
last_seen: '2026-10-26'
---

# Claims Adjudication Specialist at Extend

- **Company:** Extend
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-10-26
- **Apply:** https://job-boards.greenhouse.io/extend/jobs/6231146004

## Job description

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Role:

As a Claims Adjudication Specialist, you will play a critical role within our Operations Department, focused on evaluating and servicing claims related to our Product and Shipping Protection plans, which are offered by over 1,000+ Merchant Partners. You’ll serve as a subject matter expert, supporting our Customer Support and Service Technician partners to ensure accurate and timely service of complex claims that require deeper investigation.

This position requires strong analytical skills, critical thinking, and the ability to interpret multiple policies across a wide range of product categories. On a daily basis, you’ll review complex claim submissions, manage escalations, and investigate unusual claim patterns. Success in this role relies on meticulous attention to detail, evidence-based decision-making and ability to adapt to frequent change in processes and technology within a fast-paced environment.

You'll collaborate closely with customers, service partners, and internal teams to deliver accurate claim decisions while ensuring an exceptional customer experience. The role involves inbound and outbound calls, as well as written communications with customers, service providers, and internal stakeholders.

Responsibilities:

- Serves as the escalation point of contact from outsourced partners, customer support teams and service technician partners.
- Investigate and resolve complex claim situations, ensuring decisions align with contract terms and internal policies.
- Troubleshoot delays in claims processing, ensuring timely resolutions and enhanced customer satisfaction.
- Coordinate service technician dispatching and parts ordering when necessary to support claim resolution.
- Resolve escalated customer issues by proposing fair resolutions within policy guidelines and clearly communicating outcomes to the customer.
- Maintain detailed and organized documentation of all customer and partner interactions.
- Investigate suspected fraudulent claims and report findings as needed.
- Recommend process improvements and opportunities to automate routine tasks.
- Provide timely responses to claim inquiries via phone and email, in line with established SLAs.
- Collaborate with Product and Engineering teams to troubleshoot and escalate unresolved claim issues.
- Stay up to date on product offerings, service workflows, and policy updates to better support customers.
- Identify and communicate training needs for front-line support teams to improve service quality.
- Keep internal systems current with relevant technical issues, customer feedback, and insights.

Preferred Experience, Skills, and Knowledge:

- Active adjuster licenses (preferred).
- 3-5 years of technical customer service, claims management/adjudication, insurance adjusting, or contact center experience. Claims adjudication preferably in a protection plan environment.
- Excellent communication skills, both verbal and written with the ability to convey complex claim details and supporting rationale for decisioning in a clear and concise way both to customers and internal system notations.
- Embraces frequent change in processes and technology within a fast-paced environment, demonstrating flexibility and resilience in managing evolving challenges.
- Experienced with claims management systems, contact center platforms, and Google suites of products.
- Proven ability to to navigate and work effectively across various software systems simultaneously.
- Ability to analyze complex issues, identify solutions, and make decisions efficiently.
- Thrive in environments of high claim volumes with exponential company growth while maintaining excellent performance and accuracy.

Estimated Pay Range: $45,000 - $55,000 per year salaried*

*The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, work location and job-related knowledge, skills and experience.

Extend does not provide immigration-related sponsorship for this role.

Life at Extend:

- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.

[Extend CCPA HR Notice](https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing)

## About Extend

## Company Overview
- **One-liner**: Extend provides API-first product and shipping protection technology that helps brands turn post-purchase customer data into real-time intelligence to reduce fraud, protect margins, and increase loyalty.
- **Entity Type**: Private (Series C, backed by strategic investors)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Not explicitly listed in the provided data, but Joe Moss is listed as Founder and CPO on LinkedIn.

## Core Business
- **Primary industry/industries**: Fintech / Insurtech (product protection, shipping protection, warranty services)
- **Target customers**: B2B – e-commerce merchants, manufacturers, and retailers (SMB to Enterprise)
- **Mission or purpose statement**: “Protect what people love” – reviving the product protection industry with modern, API-first technology.

## Products & Services
- **Shipping Protection**: Embedded protection for shipments, offering zero cost to merchants and pure profit from plan sales.
- **Product Protection & Extended Warranties**: API-first protection solutions for a wide range of products (apparel, beauty, furniture, electronics, etc.).
- **Returns & Exchange Optimization**: Dynamic policies that reduce abuse and improve customer experience.
- **Fraud & Risk Analytics**: Real-time shopper analysis and claim automation to contain support costs and fraud.

## Market Standing
- **Valuation**: Exceeding $1.5 billion (as per LinkedIn, likely from Series C round in 2021).
- **Key Metric**: Total funding of $320.4M (Series C led by SoftBank Vision Fund for $260M, plus earlier rounds).
- **Annual Revenue**: $15.7M (LinkedIn estimate; note: company may not disclose exact ARR).
- **Notable Investors/Partners**: SoftBank, PayPal, AMEX, Nationwide, Meritech Capital Partners, GreatPoint Ventures.
- **Growth Signals**: 
  - 1,200+ merchant partners including Peloton, Tonal, Casper, Sonos, Michaels, Ashley Furniture, Oura.
  - Headcount grew 7.8% YoY to 211 employees.
  - Acquired Aon Warranty Solutions (EXTEND WARRANTY SERVICES LIMITED and EXTEND SERVICES LIMITED).
  - Launched in 2022 (likely new product lines or expansion).

## Competitive Advantages
- **API-first embedded platform** that seamlessly integrates with existing e-commerce systems.
- **Real-time data intelligence** to differentiate customers by value and risk, enabling dynamic policies.
- **Zero-cost model** for merchants – revenue generated from protection plan sales.
- **Strategic backing** from major financial and insurance players (SoftBank, PayPal, AMEX, Nationwide).
- **Strong customer outcomes**: +61% average lift in customer LTV, +46% in average order value, +5% incremental revenue.

## Strategic Focus
- Continue expanding merchant partnerships and product categories (apparel, beauty, furniture, fine jewelry, etc.).
- Deepen AI/ML capabilities for fraud detection and personalized customer experiences (open roles for Senior Machine Learning Data Scientist, Manager, Machine Learning).
- Scale operations globally (presence in Canada, Philippines, Lebanon) and grow the remote-first workforce.
- Integrate recent acquisitions to enhance warranty and protection services.

## Why Work Here
- **Culture**: “Win together,” “Embrace transparency, earn trust,” “Control your own destiny,” “Think big, drive change,” “Wow every customer.”
- **Workplace**: Remote & hybrid options; hub in San Francisco. Flexible vacation policy, paid company holidays.
- **Benefits**: Comprehensive medical, dental, vision; 401(k) program; competitive salary and stock options; paid parental leave; LinkedIn Learning subscriptions; Employee Resource Groups.
- **Engineering culture**: Emphasis on ownership, collaboration, and using technology to modernize a legacy industry. Open roles across Data Engineering, Product Engineering, Machine Learning, Security, and Developer Experience.
- **Growth**: Fast-growing startup with strong financial backing and a clear mission – opportunity to make a significant impact.

## Sources
1. [extend.com/careers](https://www.extend.com/careers)
2. [extend.com/life-at-extend](https://www.extend.com/life-at-extend)
3. [extend.com](https://www.extend.com/)
4. [job-boards.greenhouse.io/extend](https://job-boards.greenhouse.io/extend)
5. [linkedin.com/company/helloextend](https://www.linkedin.com/company/helloextend)

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