---
title: 'Claims Assistant at Advocate'
canonical: 'https://feeny.ai/job/claims-assistant-advocate-orlando-9zk2nt973p5p'
type: 'job'
last_seen: '2026-09-10'
---

# Claims Assistant at Advocate

- **Company:** Advocate
- **Location:** Orlando, FL
- **Work type:** remote
- **Posted:** 2024-10-11
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/advocate/b1a3db8d-daeb-49c3-900a-e116692eb3ff

## Job description

## Overview

At Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA’s and case managers.

We are seeking a Claims Assistant to play a key role in ensuring smooth case management and operational support at Advocate. In this position, you will handle a variety of important administrative tasks, from managing incoming communication to scheduling appointments for case managers. You’ll ensure that our administrative processes flow efficiently, contributing directly to the success of our mission. If you’re organized, detail-oriented, and enjoy working in a fast-paced environment, this could be the perfect opportunity for you to make a meaningful impact.

Job Responsibilities

- Ensure the Social Security Administration (SSA) has processed representative forms and provided access to Electronic Records Express (ERE).
- Manage a high volume of incoming mail as the company continues to grow.
- Handle calls and texts to the client care team’s dedicated 888 line.
- Schedule appointments for case managers to keep operations on track.
- Request medical source statements and assist with other administrative tasks to ensure smooth process flow.

## Qualifications

- Strong administrative and clerical skills are essential.
- Prior experience with Social Security disability is preferred but not required.
- Highly organized and capable of managing multiple tasks efficiently.
- Strong attention to detail and task-oriented mindset.
- Ability to thrive in a fast-paced and growing work environment.

This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term.

## About Advocate

## Company Overview
- **One-liner**: Advocate is an AI-powered technology platform that helps Americans access government disability benefits more quickly and efficiently.
- **Entity Type**: Private (early-stage startup)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2023
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Government benefits technology / Healthcare IT
- **Target customers**: B2C – individuals applying for Social Security Disability Insurance (SSDI) and other government disability benefits
- **Mission**: Drive the time between need and relief down to zero by combining proprietary AI with expert human advocacy

## Products & Services
- **AI‑Powered Benefits Platform**: An intelligent intake and case‑management system that streamlines the SSDI application process, reducing bureaucratic delays and long wait times.
- **Expert Human Support**: A team of hearings representatives (EDPNA/attorneys), case managers, and client engagement associates who provide personalized guidance alongside the technology.

## Market Standing
- **Valuation**: Not publicly available (early‑stage startup)
- **Key Metric**: Total funding not disclosed; company is operating with a small team (~5 employees as of August 2026)
- **Notable Investors/Partners**: Not publicly disclosed
- **Growth Signals**: Actively hiring across multiple remote roles (Product Engineer, Tech Support, SSDI Hearings Representative, etc.) – indicates early scaling phase

## Competitive Advantages
- **AI‑First Approach**: Proprietary AI models that automate and accelerate the disability benefits application process, a traditionally manual, paper‑heavy system.
- **Human‑in‑the‑Loop**: Combines technology with experienced hearings representatives to deliver high‑quality representation at scale.
- **Mission‑Driven Focus**: Clear social impact – helping vulnerable populations access benefits they have earned.

## Strategic Focus
- **Product Expansion**: Building a unified intake system for the Social Security Administration to further reduce wait times and eliminate bureaucratic obstacles.
- **Team Scaling**: Growing the engineering and operations teams to support increasing claim volume and geographic coverage.

## Why Work Here
- **Remote‑First Culture**: Majority of roles are fully remote (86% remote per recent data), with some positions in San Francisco and Orlando.
- **Mission‑Driven Environment**: Opportunity to work on a product with tangible social impact – helping Americans get the benefits they deserve.
- **Small Team, Big Impact**: With ~5 employees, new hires will have significant ownership and influence over product direction.
- **Technology Stack**: Work with modern AI/ML tools and build systems that directly improve real‑world outcomes.

## Sources
1. [jobera.com – Advocate Careers](https://jobera.com/employer/advocate/)
2. [joinadvocate.com – Careers](https://www.joinadvocate.com/careers)

## Other roles at Advocate

- [SSDI  Hearings Representative (EDPNA or Attorney)](https://feeny.ai/job/ssdi-hearings-representative-edpna-or-attorney-advocate-orlando-gyz1m9790ysf) — Orlando, FL
- [SSDI Case Manager](https://feeny.ai/job/ssdi-case-manager-advocate-orlando-sjn74bvhjnvb) — Orlando, FL
- [Client Engagement Associate](https://feeny.ai/job/client-engagement-associate-advocate-orlando-egy5j0mzc57x) — Orlando, FL