--- title: 'Claims & Finance Officer (Aged Care / NDIS) at Outsourced Staff' canonical: 'https://feeny.ai/job/claims-finance-officer-aged-care-ndis-outsourced-staff-manila-vnvy4t1yykf7' type: 'job' last_seen: '2026-09-09' --- # Claims & Finance Officer (Aged Care / NDIS) at Outsourced Staff - **Company:** Outsourced Staff - **Location:** Manila, Philippines - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-20 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.lever.co/outsourcedstaff/6a27a394-4c54-4c16-b9af-9a4273f1aae2 ## Job description ## About the Company Our client is a growing provider of in-home care and support services, dedicated to delivering high-quality care while maintaining strong compliance, operational excellence, and workforce coordination. With a focus on reliability and client satisfaction, the organisation is seeking a Claims & Finance Officer (Aged Care / NDIS) to support the day-to-day scheduling and coordination of care services. Primary Purpose The Claims & Finance Officer (Aged Care / NDIS) ensures accurate, compliant, and timely end-to-end processing of third-party vendor and subcontractor invoices and claims. Working within a remote operational structure, this role acts as a critical link between external service providers, participant care plans, and Australian regulatory guidelines (Services Australia / Department of Health and Aged Care). ## Key Responsibilities Third-Party and Subcontractor Claim Processing - Enter and upload invoices submitted by associated providers and third-party vendors against approved participant support plans and agreed unit pricing. - Perform claims checks, ensuring all data is accurate and entered on time. - Flag billing discrepancies, duplicate claims, or out-of-scope expenditure (non-allowable items under Support at Home guidelines) and escalate to local Managers. Claims Preparation and System Entry - Prepare monthly and fortnightly claims data, checking for exact matching of unit quantities, Service IDs, and correct funding sources. - Coordinate data input for invoice claims, ensuring all eligible claims are coded to the correct Service ID. - Track invoice processing statuses and data export reports and manage rejection follow-ups arising from primary Australian processing workflows. Compliance, Auditing, and Record Keeping - Maintain digital audit trails, ensuring copies of all invoices are uploaded to the client file in Visualcare. - Adhere to privacy frameworks (including the Australian Privacy Principles / Privacy Act 1988) when handling sensitive participant and financial data from an offshore location. - Support internal and external compliance audits by promptly retrieving requested financial records and remittance histories. ## Key Performance Indicators (KPIs) - Claim Accuracy Rate: Minimum 98% first-pass accuracy on invoice entry and validation. - Processing Turnaround Time (TAT): Adherence to established daily/weekly queue processing targets. - Dispute Resolution Speed: Mismatched third-party invoices identified and logged within 48 business hours of receipt. - Compliance Adherence: Zero critical data or regulatory breaches regarding unverified third-party expenses. ## Qualifications and Experience ## Experience - 2+ years' experience in accounts payable, claims processing, or financial administration, preferably within healthcare, insurance, or Australian aged care / NDIS sectors. ## Skills - Exceptional attention to detail and high-volume data entry accuracy. - Proficient in modern financial software, client management systems, and MS Excel. - Strong cross-cultural written and verbal communication skills for liaising with onshore Managers. Knowledge - Familiarity with Australian Aged Care or NDIS frameworks is an advantage. - Working understanding of privacy and data-handling obligations relevant to Australian participant data. ## About Outsourced Staff ## Company Overview - **One-liner**: Outsourced Staff helps Australian, New Zealand, and US businesses build fully managed remote teams in the Philippines across operations, sales, recruiting, finance, and technical functions. - **Entity Type**: Private (bootstrapped) - **Headquarters**: Cromer, New South Wales, Australia - **Founded**: Not publicly available (company claims “over 25 years” of outsourcing expertise, but the current entity may be newer) - **Founders**: Not publicly available ## Core Business - **Primary industries**: Staffing and Recruiting / Offshore outsourcing - **Target customers**: B2B – SMBs and enterprises in Australia, New Zealand, and the US seeking offshore remote teams - **Mission / purpose**: To match businesses with highly skilled outsourced IT and digital staff for long-term growth, using a hybrid AI plus human model to deliver reliable, high-performing teams. ## Products & Services - **Dedicated Remote Team Building** – End-to-end recruitment, onboarding, payroll, and ongoing support for full-time offshore staff. Covers roles in operations, sales, recruiting, finance, technical, and administrative functions. - **AI-First Operations Support** – A senior operations role that also acts as a Chief of Staff to the founder, leveraging AI tools daily to accelerate workflows. - **Sister Business – Conversational AI** – Offers AI Receptionist, Customer Service, and Sales Agent solutions, integrated with the staffing offering for a human-plus-AI delivery model. ## Market Standing - **Valuation / Revenue**: Not publicly available - **Key Metric**: 12 employees (+17.6% YoY); LinkedIn followers 877 (+29.7% yearly growth) - **Notable Investors / Partners**: No disclosed investors; alumni have moved to companies like Accenture, Upwork, AECOM, and TenSixty AI - **Growth Signals**: Strong year-over-year headcount and follower growth; active recruitment for multiple remote roles; expansion of AI-first service model; presence in Philippines and Eastern Europe ## Competitive Advantages - **Hybrid AI + human model** – Combines offshore staffing with an in-house Conversational AI sister business, enabling clients to automate parts of their workflow while retaining dedicated human support. - **End-to-end accountability** – Staff are employed by Outsourced Staff, handling all HR, payroll, and compliance, reducing client administrative burden. - **Rapid sourcing** – Can deliver ideal candidates within 24–48 hours for some roles; typically fits within 2 months. - **No upfront costs** – Clients pay a single fixed monthly fee that starts only after placement. ## Strategic Focus - **AI-first operations** – Embedding AI tools across every role to increase speed and efficiency; the founder also runs a Conversational AI business, indicating deep investment in automation. - **Expanding into US market** – Recruiting for roles serving US clients alongside ANZ businesses. - **Continuous improvement** – Structured 1-, 3-, 6-, and 12-month reviews to boost retention and performance. ## Why Work Here - **Remote-first culture** – All roles listed are work-from-home in the Philippines or other locations; flexible arrangements for Australian hybrid roles. - **Cutting-edge AI usage** – Employees are encouraged and trained to use AI tools daily (“We run a hybrid AI plus human model”). - **Hands-on founder involvement** – Senior roles work directly with the founder as a “force multiplier,” offering visibility into the entire business. - **Supportive onboarding** – Comprehensive orientation, communication setup, and ongoing support to integrate new hires. - **Career growth** – Clear review cadence and opportunities to work across both the staffing and AI sides of the business. ## Sources 1. [LinkedIn Company Profile](https://linkedin.com/company/outsourced-staff) 2. [Lever Careers Page](https://jobs.lever.co/outsourcedstaff) 3. [Company How It Works Page](https://outsourcedstaff.com.au/how-it-works/) 4. [Workforce Directory Listing](https://workforcedirectory.com.au/vendor/outsourced-staff/) ## Other roles at Outsourced Staff - [Senior Audit and Financial Reporting Specialist](https://feeny.ai/job/senior-audit-and-financial-reporting-specialist-outsourced-staff-philippines-h02spnr61ksc) — Philippines - [Senior Estimator – Civil / Road Infrastructure](https://feeny.ai/job/senior-estimator-civil-road-infrastructure-outsourced-staff-philippines-v2day062a7we) — Philippines - [Practice Manager – Paediatric Hearing & Allied Health](https://feeny.ai/job/practice-manager-paediatric-hearing-allied-health-outsourced-staff-philippines-f99myjqg4fhp) — Philippines - [HR, Compliance & Operations Officer - NDIS & Disability Services](https://feeny.ai/job/hr-compliance-operations-officer-ndis-disability-services-outsourced-staff-dsb45wmt3k8t) — Philippines - [Senior Recruiter](https://feeny.ai/job/senior-recruiter-outsourced-staff-manila-rvtp41krr5xq) — Manila, Philippines - [Sales Support & Business Development Specialist (Certification)](https://feeny.ai/job/sales-support-business-development-specialist-certification-outsourced-staff-9wv9nhhyfbx9) — Manila, Philippines - [Video Editor](https://feeny.ai/job/video-editor-outsourced-staff-manila-89e4kgy7w6zh) — Manila, Philippines - [Tax Accountant (Australian Public Practice)](https://feeny.ai/job/tax-accountant-australian-public-practice-outsourced-staff-philippines-gr3txyhjsdyq) — Philippines - [Senior Audit and Financial Reporting Specialist](https://feeny.ai/job/senior-audit-and-financial-reporting-specialist-outsourced-staff-manila-mfyecr2e3cbn) — Manila, Philippines - [HR Administrator](https://feeny.ai/job/hr-administrator-outsourced-staff-philippines-ya8ya0b64v9f) — Philippines