---
title: 'Claims Handler (Junior to Medior) at Fidamy'
canonical: 'https://feeny.ai/job/claims-handler-junior-to-medior-fidamy-amsterdam-zh8yt853h9d3'
type: 'job'
last_seen: '2026-11-05'
---

# Claims Handler (Junior to Medior) at Fidamy

- **Company:** Fidamy
- **Location:** Amsterdam, Netherlands
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/fidamy/70d34caa-484e-4576-ace4-06e97041bddf

## Job description

🚀 About Fidamy At Fidamy, we believe insurance should be simple, transparent and relevant. We combine insurance expertise with API-first infrastructure to embed coverage directly into the products and services of retailers, e-commerce platforms and service providers across Europe. We are an independent InsurTech with our own AFM licence as a gevolmachtigd agent (MGA), backed by NN Group. We underwrite, administer and handle claims on behalf of our carriers, so the quality of our insurance operation is our product.

🧭 What You’ll Do You handle claims for our embedded insurance programmes, including gadgets, electronics, bicycles, furniture and more. You report to the Claims Lead. You carry your own claims file, make decisions within your authority, and grow into more complex claims as you learn. You'll work with AI tools every day. Not as a side project, but as the normal way we handle claims.

Your core responsibilities:

- Handle claims from first notification to settlement or declinature, within your authority.
- Review documentation and assess claims against the policy conditions, using AI tools to read, summarise and check files faster.
- Communicate clearly and empathetically with customers, in writing and by phone, so they always know where their claim stands and why.
- Know how you can apply, integrate and work responsibly with AI in your daily work
- Arrange repairs, replacements and payouts with our vendors and partners.
- Keep claim records accurate and complete, including reserves and payments.
- Spot signs of fraud or irregularities and escalate them.
- Flag where the process, templates, AI workflows or policy conditions cause unnecessary work or confusion, and help fix them.

🎯 About You Must-haves:

- 0–3 years of experience in claims handling, or in insurance customer service with regular claims contact
- Bachelor or higher qualification
- A basic understanding of how non-life insurance and claims work, and the drive to learn the rest quickly.
- Clear, friendly and precise communication, both written and spoken.
- Structured and accurate, comfortable handling many files at once.
- Comfortable using AI tools and modern software in your daily work.
- Fluent English, plus Dutch or German at native or near-native level.
- Based in or willing to relocate to Amsterdam.

Nice-to-haves:

- Both Dutch and German.
- Wft Basis / Wft Schadeverzekeringen Particulier, or a German equivalent (e.g. Kaufmann/-frau für Versicherungen und Finanzen).
- Experience with gadget, electronics, bicycle, furniture or travel claims.
- Experience using AI tools in a work setting.
- Startup or scale-up experience.

🌟 What We Offer

- World-class team: Work with top experts in their fields
- High-impact role: Shape Fidamy’s operational backbone and grow into larger responsibilities
- Innovation: Help launch cutting-edge embedded insurance products
- Competitive package: Base salary between EUR 35k-50k and a Performance-based bonus
- Modern Amsterdam office with flexible, hybrid work options
- Regular team events and social activities

👋 Ready to Join Us? Excited about our mission, even if you don’t meet every requirement? Apply anyway! What matters most is your passion, drive, and ownership.

📨 Apply now: via our career website or via LinkedIn - "Claims Handler", with your LinkedIn profile, contact details, and CV if available.

## About Fidamy

## Company Overview
- **One-liner**: Fidamy provides an embedded insurance platform that allows digital businesses to seamlessly integrate protection products into their customer journeys.
- **Entity Type**: Private (Backed by VC)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2023
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: InsurTech, Embedded Insurance
- Target customers: B2B — digital businesses including e-commerce platforms, fintech apps, telcos, travel companies, and digital platforms.
- Mission or purpose statement: "We believe every business should be able to offer their customers peace of mind and protection in case the unexpected hits their offering. We provide them with the insurance expertise and infrastructure to do that. Seamlessly integrated in and tailored to their offering."

## Products & Services
- **[Embedded Insurance Platform]**: A full-stack SaaS platform that enables partners to design, price, and embed insurance products (e.g., device protection, pet care, cyber protection, cancellation, purchase protection) directly into their digital sales journeys. The platform handles product creation, compliance, claims, and carrier management.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding — Unattributed VC round from NN Ventures (amount not disclosed).
- **Notable Investors/Partners**: NN Group / NN Ventures (backed by Nationale-Nederlanden, one of Europe’s leading insurers with 175 years of expertise).
- **Growth Signals**: The company has grown from 2 to 4 employees (+50% YoY) as of mid-2026. LinkedIn followers have grown 86% year-over-year. The company recently launched device protection and is actively expanding into new verticals.

## Competitive Advantages
- **Deep Insurance Backing**: Backed by NN Group, providing licensing coverage, funding, and credibility without legacy friction.
- **Speed to Market**: Promises go-live in "days, not quarters" with prebuilt widgets and plugins.
- **Full-Stack Solution**: Handles claims, compliance, product design, licensing, and carrier partnerships so partners can focus on their core business.
- **A-Rated Carriers**: Partners with A-rated insurance carriers, ensuring reliability and trust.
- **Data-Driven Operations**: Uses data and automation to simplify insurance operations and speed up delivery.

## Strategic Focus
- **Vertical Expansion**: Actively targeting retail/e-commerce, telco/utilities, travel/events, financial services, and digital platforms.
- **Product Development**: Building out new insurance product types (pet care, cyber protection, etc.) and refining the platform for faster partner onboarding.
- **Revenue Growth**: Helping partners unlock a high-margin revenue stream through recurring commissions with zero underwriting risk.

## Why Work Here
- **Culture**: Emphasis on "customer obsession" over policies, with a focus on real needs and building protection that fits into people's lives.
- **Work Model**: Hybrid workspace — employees engage in a combination of remote and on-site work. Office located in Amsterdam (Hildegard von Bingenstraat 44, 21st Floor).
- **Team Size**: Small, agile team (~4 employees as of 2026) offering high ownership and impact.
- **Tech Stack**: Modern tools including TypeScript, React, Node.js, AWS Lambda, PostgreSQL, Terraform, HubSpot, and GitHub Actions.
- **Talent Sources**: Team members have come from NN Group, Adyen, and other notable tech/insurance companies.
- **Growth Opportunity**: As an early-stage company backed by a major European insurer, there is significant potential for career growth and shaping the product and culture.

## Sources
1. [fidamy.com](https://www.fidamy.com/)
2. [fidamy.com/company/about-us](https://www.fidamy.com/company/about-us)
3. [linkedin.com/company/fidamy](https://nl.linkedin.com/company/fidamy)
4. [cbinsights.com](https://www.cbinsights.com/company/fidamy)
5. [builtin.com](https://builtin.com/company/fidamy-b-v)

## Other roles at Fidamy

- [Claims Lead](https://feeny.ai/job/claims-lead-fidamy-amsterdam-de5s20s6erkm) — Amsterdam, Netherlands
- [Insurance operations manager](https://feeny.ai/job/insurance-operations-manager-fidamy-amsterdam-5j3g1h292nfk) — Amsterdam, Netherlands
- [Senior Platform Engineer](https://feeny.ai/job/senior-platform-engineer-fidamy-amsterdam-dqe4rv84hekj) — Amsterdam, Netherlands
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-fidamy-amsterdam-jxss1erhektd) — Amsterdam, Netherlands
- [Growth & Marketing Automation Intern](https://feeny.ai/job/growth-marketing-automation-intern-fidamy-amsterdam-0d8b6dveafcy) — Amsterdam, Netherlands
- [Open Application](https://feeny.ai/job/open-application-fidamy-amsterdam-dzams0xkbfm4) — Amsterdam, Netherlands