---
title: 'Claims Processor at Sana Benefits'
canonical: 'https://feeny.ai/job/claims-processor-sana-benefits-remote-1hahs3x0qmsn'
type: 'job'
last_seen: '2026-09-12'
---

# Claims Processor at Sana Benefits

- **Company:** Sana Benefits
- **Location:** Remote
- **Compensation:** $43k–$59k
- **Work type:** remote
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/sanabenefits/4ed6f9b2-a118-4413-a8e1-b9b202838730

## Job description

Sana’s vision is to make healthcare easy. All of us can agree healthcare is simply too hard in the US. And our members feel that pain day in and day out. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away. What’s beautiful about a vision oriented toward “easy” is how it imparts a singular feeling. We instinctively know as humans when something is easy versus hard, even if we can’t explain why. We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!

We’re currently seeking a Claims and Appeals Processor who will be responsible for processing insurance claims in a timely and accurate manner. This includes gathering and verifying claim information, researching and resolving claim issues, and communicating with claimants to ensure their satisfaction. We are building a distributed team and encourage all applicants to apply, regardless of location.

What you will do:

- Ensure the timely and accurate adjudication and payment of medical claims, following health plan policies and procedures, consulting with team members, care partners and advisors as necessary. Maintain accurate and up-to-date notes of all claims processed.

- Process appeals and disputes by gathering and verifying claim information, researching and resolving claim issues, and communicating outcomes to appropriate parties.

- Become an in-house expert on all claims-related matters and provide answers and support to  Customer Success and Customer Support teams.

- Identify operational issues and escalate them to the appropriate internal team.

- Contribute to teamwide goals to improve claims processes and integrate additional functions into our daily operations.

- Work independently and as part of a team to meet deadlines and daily processing quotas.  Your success will be measured on your ability to complete daily and weekly targets.

About you:

- Two-year degree and/or two years of claims adjudication and processing experience

- Unparalleled attention to detail. You love getting into the weeds to get things done.

- Excellent written and verbal communication skills.

- Ability to work independently and as part of a team.

- Fast learner. Entrepreneurial. Self-directed.

- Ability to meet deadlines and work under pressure.

- Experience in claims processing, knowledge of insurance principles and procedures is a plus.

Benefits:

- Remote company with a fully distributed team – no return-to-office mandates

- Flexible vacation policy (and a culture of using it)

- Medical, dental, and vision insurance with 100% company-paid employee coverage

- 401(k) with company match, FSA, and HSA plans

- Paid parental leave

- Short and long-term disability, as well as life insurance

- Competitive stock options are offered to all employees

- Transparent compensation & formal career development programs

- Paid one-month sabbatical after 5 years

- Stipends for setting up your home office and an ongoing learning budget

- Direct positive impact on members’ lives – wait until you see the positive feedback members share every day

## About Sana

Founded in 2017, Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. It’s the foundation of everything we build: ensuring members can easily access high-quality, affordable care while employers and brokers have the tools they need to manage company benefits with confidence. We’ve been remote-first since day one, with a fully distributed team across the U.S. We value curiosity, ownership, and speed — and we build in the open, together. If you’re energized by solving complex, meaningful problems and want to help reshape how healthcare works from the inside out, we’d love to meet you.

## About Sana Benefits

## Company Overview
- **One-liner**: Sana Benefits is a health insurance company that delivers simple, affordable, and high-quality health benefits for small and midsize businesses by combining insurance plans, virtual primary care, and care navigation into a single experience.
- **Entity Type**: Private (Series B)
- **Headquarters**: Austin, TX, United States
- **Founded**: 2017
- **Founders**: Will Young (CEO & Co‑founder), Nathan Hackley (Co‑founder)

## Core Business
- **Primary industry**: Health insurance / employee benefits
- **Target customers**: Small and midsize businesses (SMBs)
- **Mission**: “Make healthcare easy, understandable, accessible, and affordable.”

## Products & Services
- **Health insurance plans**: Comprehensive medical, dental, and vision coverage tailored to SMBs.
- **Sana Care**: Virtual primary care service offering unlimited access to personalized medical guidance.
- **Care navigation**: Expert‑led support to help members find the right care and reduce costs.

All products are delivered through a unified platform that replaces fragmented, expensive systems.

## Market Standing
- **Valuation**: Not publicly disclosed (last known round: $60M Series B in June 2022).
- **Key Metric**: **Total Funding** – $107M (per company website) / $106.8M (LinkedIn). **Annual Revenue** – Approximately $15M (LinkedIn estimate). **Members** – 30,000+ (company site).
- **Notable Investors**: Trust Ventures, Gigafund (led Series A, B, and seed rounds).
- **Growth Signals**: $320M+ saved in medical billing for members; 30,000+ members served; fully remote workforce; partnerships such as with Miga (September 2023). In November 2023 the company laid off approximately half its staff (~73 employees) as venture funding declined, reflecting a strategic reset [linkedin.com/company/sana-benefits].

## Competitive Advantages
- **Integrated model**: Combining insurance, primary care, and navigation in one place reduces complexity and cost for small businesses.
- **SMB focus**: Dedicated to the underserved small‑business segment with a tailored, easy‑to‑use experience.
- **Remote‑first culture**: Attracts distributed talent and keeps costs lean.
- **Mission‑driven**: Strong emphasis on fixing a broken healthcare system, which resonates with both customers and employees.

## Strategic Focus
- **Current priorities**: Rebuilding after the 2023 workforce reduction; continuing to scale member growth; deepening partnerships (e.g., Miga) and expanding virtual care offerings.

## Why Work Here
- **Culture**: Values of “Be Curious, Embrace Change, Ship It, Take Ownership” (BEST). Emphasis on transparency, respect, empowerment, and compassionate candor.
- **Work model**: Fully remote‑first company; distributed across the U.S. and several other countries. Monthly stipend to work away from home.
- **Perks**: Competitive salary and equity, flexible PTO, medical/dental/vision insurance, 401(k), paid maternity and parental leave, annual learning stipend.
- **Employee ratings**: 4.3/5 on Glassdoor (133 reviews), with top scores for work‑life balance (4.7) and culture (4.6). [linkedin.com/company/sana-benefits]

## Sources
1. [sanabenefits.com/who-we-are](https://www.sanabenefits.com/who-we-are/)
2. [sanabenefits.com/careers](https://www.sanabenefits.com/careers/)
3. [jobs.lever.co/sanabenefits](https://jobs.lever.co/sanabenefits)
4. [linkedin.com/company/sana-benefits](https://linkedin.com/company/sana-benefits)
5. [theorg.com/org/sana-benefits](https://theorg.com/org/sana-benefits)

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